Softchoice Reviews | Glassdoor

Softchoice Reviews

Updated November 16, 2017
460 reviews

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Pros
  • You can bring your dog to work and there are a lot of fun events (in 24 reviews)

  • Company offers benefits like free lunches, monthly beer cart/social gatherings, a work computer to use anytime, and more (in 39 reviews)

Cons
More Pros and Cons

  1. Helpful (1)

    "Overworked"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Outbound Sales Representative in Dallas, TX
    Current Employee - Outbound Sales Representative in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Softchoice full-time (More than a year)

    Pros

    Amazing Benefits
    Amazing People
    Good Value Prop and in-house products
    Great training and resources

    Cons

    Expected way too much out of new Outbound Sales Reps in 2016, didn't give appropriate time to settle into role. Tons of pressure out of the gate to perform.

    Spreading themselves out too thin. Can't be the best at everything...need to focus on one thing and stick to it.

    Advice to Management

    Need more realistic expectations from new hunter reps.


  2. "decent company"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Softchoice full-time

    Pros

    work balance could be better

    Cons

    pay overall could be better

  3. "Outside sales"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Softchoice full-time

    Pros

    A lot of opportunity to make big money.

    Cons

    must know a lot about everything IT

    Advice to Management

    Better training


  4. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Softchoice full-time

    Pros

    Amazing company that really cares about their employees. They are all fun loving, relaxed and generally easy to get along with. It's a challenging job that can reap a lot of rewards.

    Cons

    The training process is difficult and cold calling is done every day for 10 weeks. It takes a toll emotionally. They also need more alignment with upper management.

    Advice to Management

    Need to gain a clear understanding of the uniqueness and differentiation from other resellers. It isn't the same across the company, and different messages are sent to customers.


  5. Helpful (2)

    "Solid Place to Start Your Career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Territory Sales Representative in Seattle, WA
    Current Employee - Territory Sales Representative in Seattle, WA
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at Softchoice full-time (More than a year)

    Pros

    Softchoice is a great place to start your career. Training is done very well and they pay for you to live in Canada for a month. Once you're back in your sales center first 4 months are rough making 100 dials a day with not much response but you've just got to get through it. Best asset of Softchoice is there people. Most people that work here are solid, easy to get along with individuals who work hard and play hard. Seattle office especially is awesome. If you work hard there is ability to have tremendous success in this role

    Cons

    Job can get tiresome at times with so much competition in this space. You are constantly asked to lower prices by customers in order to get sales and you can get dropped off very fast with nothing softchoice does being proprietary. There is so much turnover its insane. Since ive been working here for about 2 years theres been 4 C-Level changes which is unheard of and tells me something is not right at the top. Also company is extremely Canadian focused with US offices getting shunned from recognition a lot of the time.

    Advice to Management

    Please don't change what has made you successful as a company and make changes to the culture here. I'm already starting to see it happening and you will lose good employees this way.


  6. Helpful (4)

    "A pointless company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Support Representative in Seattle, WA
    Former Employee - Customer Support Representative in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Softchoice full-time (Less than a year)

    Pros

    The Toronto training was the best part of joining Softchoice. You get to stay in a great hotel that's also a baseball stadium, with free breakfast everyday, a $1000 stipend for lunch/dinner/whatever, and a wonderful structured training program. The tests are simple and the only way to fail them is if you don't show up to class. Your weekends are yours.
    They have a 401k that they do match.

    Lots of companies pop up around the office offering freebies and treats when promoting their products. You also learn a lot about the software and hardware industry.

    Cons

    The training in Toronto is geared towards the TSS role, not CSR's or ISAM's. You're not aught about internal processes or internal programs. There was zero training once we got to Seattle. You're left to just beg for work from senior team members, that you have no idea how to do. There processes and programs are not intuitive.

    It was crazy depressing watching people I spent a month training with leave week after week. We didn't have a manager as she quit. Our replacement was based out of another state and WOULD NEVER reply back to emails. Listening to the recruits do their ridiculous outbound calls(of which they're expected to do a 100) was difficult as they get shot down immediately for annoyingly spamming businesses that already have tech vendors.

    The pay is garbage. I immediately found another equivalent level job with a $10k raise.

    Softchoice Response

    Apr 24, 2017 – Manager, Softchoice Sales Academy

    Thanks for your response. Our Sales Academy is an intensive, 16 week program, with the first 3 weeks hosted at our Toronto HQ. People travel from all over North America to attend the Academy, and we... More


  7. "Good company... hard job"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Good pay, benefits, people are very nice (especially Canadians)

    Cons

    Unrealistic expectations put on the salesforce to perform

  8. Helpful (6)

    "There's always pros and cons in sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Account Manager in Atlanta, GA
    Former Employee - Inside Sales Account Manager in Atlanta, GA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Softchoice full-time (Less than a year)

    Pros

    The training was phenomenal and gratuitous. They fly you out to Toronto for 4 weeks, give you a daily allowance, pay for travel, put you up in the hotel connected to the Blue Jays stadium and go as far as to dish out the biweekly paycheck twice while you vacation and train in Canada.

    There are always free catered lunches and frequent vendor engagements that occasionally include happy hours. The sales team are a welcoming, fun group to spend 40+ hours per week with. The office has ping pong, vending machines, basketball, corn hole etc. The company has an open pet policy for dogs and provides gym access, sales incentives, and a monthly beer cart tradition.

    Cons

    This is not for everyone. This is a difficult business and the learning curve is always expanding and growing in complexity.

    Following the intense training in The Toronto office, there isn't much direction provided by management. You are basically thrown to the wolves and expected to fail until you get it right. The training manager is unorganized and is constantly sending, rescinding, resending calendar invites for meetings that might not even happen, yet my email rarely received any response. Most of the required training materials that we were supposed to be equipped with were not sent out by management until 10 weeks later. The sales resources ranged anywhere from Vendor/Distribution contacts, sales promos, reasons to call prospects, messaging strategies, marketing Slicks, role playing, objection handling, systems and much more.

    Advice to Management

    Use delegation as a last resort. Be the support for your sales reps. Positive reinforcement is more effective than negative. Try not to make the person asking you for help feel stupid for wanting to find the correct answer. If you Prepare your sales force for success and be assertive in improving each individuals weaknesses rather than expecting something from nothing, then you wouldn't have an 80% turnover on a $200K monthly investment in training sales reps that will be fired in the first 4 months.


  9. Helpful (7)

    "They like staff young enough not to know better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Account Manager in Seattle, WA
    Former Employee - Inside Sales Account Manager in Seattle, WA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Softchoice full-time (Less than a year)

    Pros

    Dogs in the office, occasional free food, nice coworkers

    Cons

    They fly you to Toronto for a month of training, and then send you to your home office where there's zero direction and no real training. You should be given a mentor almost immediately in theory. That may or may not happen. The "classes" are focused entirely on outcalls, which is only really relevant to TSRs. Your "job" as an ISAM is to wander around and ask people if they have work you can help with- that's literally it. Phase 2 management plays favorites and will drum out everyone else- to the point of providing mystery feedback. Literally secret feedback where you don't know what the offense is, who reported it, when it happened, or what was done. You're just told "someone gave negative feedback" and that's that. (Can you actually pretend to be coaching someone if you won't even tell them what was done?)
    They focus on hiring people fresh from college, maybe because the people fresh from college don't realize they should be making more than $35K a year, and that a colorful office full of dogs doesn't really make up for the downsides?

    Advice to Management

    Your "phase two" training program is a joke. As much as you can say "own your training" and try to put it on the sales staff, a turnover rate that pushes fifty percent is indicative of a much larger and more systemic problem with the company and the program. To even pretend to claim otherwise is dishonest and, frankly, unethical. Not to mention nonsensical. Why spend a fortune sending everyone to Toronto for a month only to have

    Softchoice Response

    Feb 22, 2017 – Manager, Softchoice Sales Academy

    Thank you for taking the time to write a review.

    All new sales employees - regardless of role - receive a comprehensive onboarding experience designed to condition you for the specific sales... More


  10. "District Sales Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - District Sales Manager in San Francisco, CA
    Former Employee - District Sales Manager in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Softchoice full-time (Less than a year)

    Pros

    Supportive environment, motivated and professional colleagues, plenty of career development opportunities. A company filled with genuinely good people. Cutting edge technology and great engagement opportunities with top IT vendors (Microsoft, Cisco, Nutanix, etc.)

    Cons

    If you are not comfortable with complexity and working with multiple IT vendor partners, the job can be overwhelming. If you love technology and have a successful background in IT sales at different levels, you will thrive.

    Advice to Management

    Keep doing what you're doing! The sales environment, though complex, is fun, supportive and rewarding.


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