Softchoice Reviews in United States | Glassdoor

Softchoice US Reviews

Updated September 15, 2017
100 reviews

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United States

3.6
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Softchoice President and CEO Vince De Palma
Vince De Palma
4 Ratings

100 Employee Reviews

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Pros
  • You can bring your dog to work and there are a lot of fun events (in 24 reviews)

  • Company offers benefits like free lunches, monthly beer cart/social gatherings, a work computer to use anytime, and more (in 37 reviews)

Cons
  • Softchoice strives for a work life balance (in 26 reviews)

  • In short, the Senior Leadership Team is the problem (in 16 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (5)

    "Great job/company to set you up for a long career in IT"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Account Manager in Seattle, WA
    Current Employee - Inside Sales Account Manager in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Softchoice full-time (More than a year)

    Pros

    - manager is easy to talk to, supports his team, is there to help when needed, trust his employees to do their job (does not micromanage), has great advice and ideas for assisting you in hitting your goals
    - flexibility - whether is be with hours or working from home or vacation
    - can bring you furry friend to the office
    - lots of free training available
    - Seattle office morale is unlike any other work place
    - supportive management all around
    - monthly celebrations
    - great benefits and medical plan

    Cons

    - pay is not as competitive as it should be
    - days can get monotonous, if you let them
    - can be extremely challenging at times (not sure if that is a con tho :) )


  2. Helpful (1)

    "Sales Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Softchoice full-time

    Pros

    Softchoice is a phenomenal company to work for. The solutions and services it brings to market positions it uniquely to continue to see considerable YoY growth and take market share. As a workplace, we enjoy a diverse and inclusive culture or hardworking people that represent the most exceptional talent in the industry.

    The office feels like a start up but has the support and resources of a Fortune 500 company. I've never worked with smarter, more capable individuals.

    Cons

    None really come to mind.

    Advice to Management

    Don't take your eyes off the prize. There's plenty of market fragmentation and disruption to continue to take market share and advance within the marketplace!

  3. Helpful (1)

    "Bad Training/Onboarding"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Territory Sales Representative in Chicago, IL
    Former Employee - Territory Sales Representative in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Softchoice full-time

    Pros

    Free lunches, overall fellow employees are cool but not management

    Cons

    No opportunity to make money and onboarding training is not sufficient for people who have no prior experience in technology

    Advice to Management

    Choose a better onboarding supervisor

    Softchoice Response

    Sep 15, 2017 – Manager, Softchoice Sales Academy

    Thank you for taking the time to provide your feedback. We take feedback like this very seriously.

    Our Sales Academy is an intensive 12 week program with a mix of in-class and on the job... More


  4. Helpful (2)

    "Customer Support Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Seattle, WA
    Former Employee - Customer Service Representative in Seattle, WA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Softchoice full-time (More than a year)

    Pros

    I think that Softchoice has some truly incredible talent. Having a dog-friendly office is great, most people are very welcoming. Working in Lower Queen Anne is ideal. The training program when I started was a month long program in Toronto (which has since changed a bit), in which I learned so much and I was able to clearly see the culture that Softchoice is striving towards. It was an awesome experience. And again, there are some wonderful, hugely talented people who work at this company.

    If you have a good brand, growth is definitely possible. A lot of leadership worked their way up, which is very cool to see. You can learn a lot at Softchoice and when you have wins, they are celebrated.

    Cons

    The Seattle office just feels so toxic. Along with great people, there are some bad apples. It's truly feels like if you bring in a lot of money, you can get away with treating your teammates however you want - even if that (at any other company) would be a huge HR issue. The pay is not competitive, especially in the Seattle market. It doesn't feel like they care, even though they continuously lose great people to Amazon (and other companies, but mostly Amazon). And when people do chose to leave, often management doesn't handle it in an appropriate way - they either take it personally and/or give you the silent treatment - which is beyond weird. Also, professionalism in the office is very inconsistent, which honestly can be exhausting to be around. This office can drain you emotionally.

    Advice to Management

    I truly hope the Senior Leadership team in Seattle will talk to other people outside of sales management to get a true feel of why people are unhappy in the office. It's time to dig deep, investigate and find the root of the issues. Expect more from people - especially in how they treat others in the office. Fight for better pay, fight for better benefits and find ways to keep good people!! Softchoice in Seattle currently does not have a good brand.


  5. Helpful (3)

    "Review on the ISAM Position"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - ISAM in Seattle, WA
    Former Employee - ISAM in Seattle, WA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Softchoice full-time (More than a year)

    Pros

    A lot of people have mentioned this already, but Softchoice in Seattle is a dog friendly office. The Seattle office is in lower Queen Anne, which can be a pain if your commuting in. But it is a breeze to get to if you live in the city of Seattle. Lot's of great coffee shops are around the office to if you need a break.

    Softchoice is great if this is your first job out of college, or would like to break into the IT sales/opps industry. With that said, some people may prefer the relaxed atmosphere in the Seattle office. Great if you are new to Seattle and fresh out of college. You can meet a lot of great people and make friends.

    Softchoice does give you some important skills if you want to remain in IT or sales. Which if learned successfully you can take anywhere and be quite successful.

    Cons

    The training program. It is very focused on the TSRs and not useful for ISAMs and CSRs. If you have read the reviews you will see that there needs to be improvement on this process. Members from "the academy" the Training/On-boarding group need to recognize that "Phase II" is not enough for CSRs and ISAMs. At some point in the training teach you need to start teaching them Sales Force, Horizon, and admin tools to be successful. What you think is being taught, is not. Ask any ISAM or CSR in the Seattle office and they will share the same feedback. Teach CSRs and ISAMs more insight into the processes. They really should have an ISAM and CSR coach in an addition to the on-boarding coach. They need information relevant to their role. Just having them do quotes on the bench does not give a CSR the tools to be successful. Additionally, there needs to be on going sales skills on how to sell as an ISAM, how to break into accounts, and grow. They just expect you to do it, pull a heat map and ask where are you buying your security. It's very antiquated, and they should figure out a way to see how and what our customers are buying not just through a BI heat map. Lets get more intelligent, and be more proactive here.

    Also managers need to learn how to calibrate plans and work loads more successfully. Minus a few managers and the leadership team in Seattle, there are a few managers that could improve upon their managing skills.

    A lot of times people are set up for failure based on the managers lack of skill set on plan calibration, and seeing how much time their ISAMS/CSRS really spend on things. I.e. the back end -work- doing AR's jobs, credit, the outbounds etc, or the CSR doing all of the the work for some ISAMS.

    There is not a direct vision from leadership on where they see this company going. They will create initiatives, such as customer first-but not deliver on the full vision. I.E. OM's sitting with their teams, now that position is fulfilled remotely in Canada HQ. Part of this ties into if the "bottom line" is more important than the people, which is what Softchoice did value. Not sure if this is temporary or a shift in the culture.

    The Culture. It is very cliquey. If you do not fit in, it can be tough. They really honor the brand and image their employees have, which is like anywhere. But don't be surprised if you have a manager say "they're worried about your brand", rather than pipeline reviews are we can build up your pipeline. It comes up a lot. If you would like to move forward at Softchoice you need to really be on brand. Best advice. It can be a bit childish and broish and at times. Lot's of fun in the office which this fun can shift into not so fun times very quickly. But chalk this up to a start up feel. If you want a more button up place, Softchoice is not for you!

    Lastly the pay. In Seattle, the pay is not on par with what other companies offer. Softchoice strives for a work life balance. Which is really up to the ISAM and CSR to see how much work they want to put in. But it does take a lot to Hit plan, and the benefits as an ISAM do not really pay off, unless you "blow out your plan"

    Advice to Management

    Really think about letting people work remotely for all facets of the business. Or increasing the bases, or give ISAMS a production model like that of their TSRs or OBs.

    Do not wait to reach out to employees who are ready to jump ship. Reach out to employees who think would be good assets, and develop a real career pan with positions that might be open soon. Don't have us wait 10 years for a management position.

    Softchoice Response

    Sep 11, 2017 – Manager, Softchoice Sales Academy

    Thank you very much for taking the time to write your review. I want to let you know that we take feedback like yours seriously and have made changes to our onboarding program, specific to the ISAM... More


  6. Helpful (1)

    "Customer Support Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Support Representative in Seattle, WA
    Former Employee - Customer Support Representative in Seattle, WA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Softchoice full-time (More than a year)

    Pros

    Month-long training program in Toronto gives a great starting point and good training for TSRs, bit unapplicable to other positions, but still cool they invest that much time/resources into hopefully sending prepared new employees into role

    Cons

    very disorganized, culture a bit out of control with managers causing most of the issue in office

    Advice to Management

    better pay, doesn't even remotely compare to same positions at other companies in seattle


  7. Helpful (1)

    "Overworked"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Outbound Sales Representative in Dallas, TX
    Current Employee - Outbound Sales Representative in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Softchoice full-time (More than a year)

    Pros

    Amazing Benefits
    Amazing People
    Good Value Prop and in-house products
    Great training and resources

    Cons

    Expected way too much out of new Outbound Sales Reps in 2016, didn't give appropriate time to settle into role. Tons of pressure out of the gate to perform.

    Spreading themselves out too thin. Can't be the best at everything...need to focus on one thing and stick to it.

    Advice to Management

    Need more realistic expectations from new hunter reps.

  8. "Sr Solution Architect"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Senior Solutions Architect in Atlanta, GA
    Former Contractor - Senior Solutions Architect in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Softchoice as a contractor (More than 10 years)

    Pros

    A lot of good can come out of conflicts – disagreements can spur new ideas, add fresh angles to old policies and programs and in some cases even improve relationships between coworkers.
    Think of it this way: Conflicts often arise because of an inherent weakness in a company, whether it is due to the way resources are allocated, unfairness between different departments or positions or just generally the way businesses go about doing their business.
    "Rather than simply looking to end conflicts as they arrive, small business owners should determine why a conflict arises and search for ways to resolve it," explained Small Business Chronicle contributor Demand Media. After all, if conflicts are not resolved now, they will simply crop up again whenever that weakness arises.

    Cons

    Perhaps the biggest concern for leaders and executives is the toll a conflict can take on workplace morale. Every business understands that high morale is critical for productivity – a happy worker is a productive one. Negative emotions, however, may lead to poor performance. People cannot work effectively when they are upset or angry.

    Conflicts can also be highly time-consuming and unproductive if not managed correctly. Petty arguments can be long-lasting sources of negative emotions, affecting an entire workplace for a long time afterword. This is why it is so important to bring conflicts to a prompt resolution.

    Sometimes, a conflict may even result with one person quitting, which is never an ideal way of resolving a situation. As Small Business Chronicle noted, this is bad for a number of reasons – not only does it cost a substantial amount of money to hire new employees, that also often leaves conflicts unresolved.

    Advice to Management

    Although conflicts may be a source of negative emotions, resolving a conflict successfully can be a huge boon for a company if it helps it eliminate the root of the problems and prevents disagreements from occurring in the future.


  9. Helpful (1)

    "Solid Place to Start Your Career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Territory Sales Representative in Seattle, WA
    Current Employee - Territory Sales Representative in Seattle, WA
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at Softchoice full-time (More than a year)

    Pros

    Softchoice is a great place to start your career. Training is done very well and they pay for you to live in Canada for a month. Once you're back in your sales center first 4 months are rough making 100 dials a day with not much response but you've just got to get through it. Best asset of Softchoice is there people. Most people that work here are solid, easy to get along with individuals who work hard and play hard. Seattle office especially is awesome. If you work hard there is ability to have tremendous success in this role

    Cons

    Job can get tiresome at times with so much competition in this space. You are constantly asked to lower prices by customers in order to get sales and you can get dropped off very fast with nothing softchoice does being proprietary. There is so much turnover its insane. Since ive been working here for about 2 years theres been 4 C-Level changes which is unheard of and tells me something is not right at the top. Also company is extremely Canadian focused with US offices getting shunned from recognition a lot of the time.

    Advice to Management

    Please don't change what has made you successful as a company and make changes to the culture here. I'm already starting to see it happening and you will lose good employees this way.


  10. Helpful (3)

    "A pointless company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Support Representative in Seattle, WA
    Former Employee - Customer Support Representative in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Softchoice full-time (Less than a year)

    Pros

    The Toronto training was the best part of joining Softchoice. You get to stay in a great hotel that's also a baseball stadium, with free breakfast everyday, a $1000 stipend for lunch/dinner/whatever, and a wonderful structured training program. The tests are simple and the only way to fail them is if you don't show up to class. Your weekends are yours.
    They have a 401k that they do match.

    Lots of companies pop up around the office offering freebies and treats when promoting their products. You also learn a lot about the software and hardware industry.

    Cons

    The training in Toronto is geared towards the TSS role, not CSR's or ISAM's. You're not aught about internal processes or internal programs. There was zero training once we got to Seattle. You're left to just beg for work from senior team members, that you have no idea how to do. There processes and programs are not intuitive.

    It was crazy depressing watching people I spent a month training with leave week after week. We didn't have a manager as she quit. Our replacement was based out of another state and WOULD NEVER reply back to emails. Listening to the recruits do their ridiculous outbound calls(of which they're expected to do a 100) was difficult as they get shot down immediately for annoyingly spamming businesses that already have tech vendors.

    The pay is garbage. I immediately found another equivalent level job with a $10k raise.

    Softchoice Response

    Apr 24, 2017 – Manager, Softchoice Sales Academy

    Thanks for your response. Our Sales Academy is an intensive, 16 week program, with the first 3 weeks hosted at our Toronto HQ. People travel from all over North America to attend the Academy, and we... More


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