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Softchoice

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Softchoice

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Softchoice Employee Reviews about "high turnover"

Updated Nov 8, 2021

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Found 1,027 of over 1K reviews
3.9
81% Recommend to a Friend
Softchoice President and CEO Vince De Palma
90% Approve of CEO

Found 23 of over 1K reviews

3.9
81%
Recommend to a Friend
90%
Approve of CEO
Softchoice President and CEO Vince De Palma
Vince De Palma
342 Ratings

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Being a woman in tech, I only recently started advocating for myself at work about advancement opportunities. Because of this I wanted to ask this question to my male counterparts. When you have 1:1's with your direct reports and talk about career growth / aspirations what is your managers’ response typically? I’d like to gauge how my experience (negative) differs from others. For instance are you met with blockades, enthusiasm, dread, etc?

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Top Review Highlights by Sentiment

Pros
  • "There is a great culture associated with this organization that is very hard to find in the sales realm.(in 122 reviews)
  • "Great people and met a lot of interesting people through events etc.(in 99 reviews)
  • "Good benefits and culture.(in 56 reviews)
  • "Great training and onboarding helps you learn the industry(in 49 reviews)
  • "The work/life balance is great(in 36 reviews)
Cons
  • "Low Pay and not enough rewards(in 52 reviews)
  • "Low salary compared to competitors and other jobs in the same field.(in 45 reviews)
  • "Poor management and less growth(in 39 reviews)
  • "The managers are young and say what they think they are supposed to say than to truly connect with their employees.(in 32 reviews)
  • "There is a general lack of concern for our customers in senior leadership and in some of our services leadership.(in 24 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

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Reviews about "high turnover"

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  1. 2.0
    Current Employee, less than 1 year

    needs improvement

    Mar 30, 2016 - Territory Sales Representative 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    the month long training in Toronto is fun but challenging dogs, ping pong and a good work-life balance

    Cons

    really high turnover. training period is very difficult. lots of cold calls. poor guidance

    Continue reading
    2 people found this review helpful
  2. 3.0
    Current Employee, more than 3 years

    Softchoice is OK

    Dec 16, 2015 - Corporate Account Manager in Toronto, ON
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The culture is a huge selling point. Being able to bring your dog to work and have HQ in downtown Toronto is great. The people are young too. Good benefits and RSP matching program. Very involved with charitable work including 2 free volunteer days per year.

    Cons

    Not a great structure, the pay isn't comparable to other resellers of IT. There is quite a lot of turnover mostly due to salary issues. No clear path of progression, disconnects at different levels of the business.

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    1 person found this review helpful
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  4. 2.0
    Former Employee, more than 3 years

    Lacks direction

    Jan 10, 2017 - Anonymous Employee in Toronto, ON
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Cool culture and nice people work here. A lot of community give back (2 paid volunteer days, Softchoice cares charity funding). Dog friendly workplace (if you like dogs). Relaxed dresscode.

    Cons

    Pay - below industry standards. Flat structure (usually I put this as a pro), however, it is difficult in certain roles to navigate a career at Softchoice for this reason. Really high turnover of staff. Lots of great talent walk out the door. Change is slow to happen here. Work life balance can be bad depending on your position.

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    3 people found this review helpful
  5. 4.0
    Former Employee

    SME supporting the sales organization.

    Feb 8, 2018 -  in Toronto, ON
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Softchoice is an amazing organization that has a good problem - lots of business and clients are quite happy with the services offered. Outside of core business activities, there are many positive extra curriculum to participate in. From board committee's to join, Softchoice cares volunteer work and many social events. I accelerated my business and technical skills substantially and was engaged deeply in my work. I chose to resign to pursue professional growth and development by pursuing a leadership role with a non competitive organization.

    Cons

    Even though it is a chill environment there is quite a bit of red tape and rules of engagement. This is due to the organization rapidly growing and having to adopt to a strict corporate culture. One of the most valuable and strategic lines of business has experienced a substantial amount of staff turnover in the presales team. Over 2 years I observed 7 skilled employees leave. Only 3 of the 7 were dismissed. Concern, why is senior management not acknowledging this churn in a highly focussed practice where growth is critical.

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  6. 2.0
    Current Employee

    Territory Sales Rep

    Mar 2, 2016 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    - Occasional fun events like beer cart - Dogs in the office - Month training in Toronto

    Cons

    - Pay well below average for a comparable position somewhere else - Unrealistic expectation of position given in interview process - High turnover with no focus to improving which makes it feel like upper management really sees people in this position as expendable - Unfair metrics and treatment between reps, teams, and offices - Upper management seems not to care about their people, just the bottom line - Micromanagement I interviewed in 2015 and was given a completely inaccurate picture of what this position entails. I was told I would be given a handful of accounts to start with and would grow from there. After arriving in Toronto, my training class was blindsided with a new onboarding program that involved making a minimum of 100 cold calls a day with a strict $10k revenue sales target to hit in 3 months. If you do not hit this target, you will be let go without exception. the first month of training involved very little sales training and was much more focused on products, despite being repeatedly told 'just use your resources for technical questions.' Long story short, the company sells the idea of their culture very hard, but dogs in the office is simply not worth the 5 figure pay decrease you would take coming here instead of somewhere else.

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    5 people found this review helpful
  7. 4.0
    Current Employee

    Dynamic Technology Sales That Rises and Falls With Its People

    Apr 1, 2011 -  in Toronto, ON
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Softchoice is a genuinely interesting, active and 'young' company, with a relaxed in-office atmosphere and fairly trendy facilities. The ability to bring a dog to work or visit someone else's should not be under-rated. Many employees are bright, friendly and interested in a sense of community - the company's greatest strength are the people who last past their first year, and aim to make a career of it. The benefits package is excellent - and underutilized - compared to many employers. On-site gym at head office is nice, monthly 'beer cart' and President's Club trips are all nice up-ticks. I am seldom unhappy about coming to work; my co-workers make all the difference. If you're willing to put your head down and work hard, keep your nose clean, and be patient, you can do pretty well here.

    Cons

    Impossible not to sound mercenary, but pay is notoriously poor for all elements; Sales complain endlessly about their still-superior pay, which demoralizes support groups. Recognition and fiscal incentive for the crucial, hard-working operational teams is notably lacking - many are self-motivated or strive because of their teams, not because of immediate management or reasonable rewards. There are some excellent mid-level managers, but again, Operations is afflicted with mutually-supportive ineffectuals, to the organization's detriment. High turnover in Sales positions destabilizes, while popular managers proceed through a string of Byzantine management roles. I've personally seen effective but less-popular team leaders and managers be passed-over for better connected candidates, regardless of their actual experience vis a vis the new role. For no apparent reason, upkeep of simple facilities (kitchen areas, bathrooms) seems to challenge facilities; cleaning is minimal at best.

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    4 people found this review helpful
  8. 2.0
    Former Employee

    TSR

    May 28, 2018 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great culture, great people, great perks

    Cons

    Softchoice preaches culture yet they're hypocrites. You can live by the culture, believe in it, hit your metrics, do well overall and still be let go because your manager doesn't like you. Doesn't give ANY feedback to improve on. They say there's no politics. It's ALL politics. And you wonder why the turnover rate is so high at this company, even at the management level.

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    4 people found this review helpful
  9. 3.0
    Current Employee

    Compensation

    Nov 8, 2021 - Human Resources Generalist in Toronto, ON
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Beercart and pizza fridays. Cohort hirings. Dog friendly

    Cons

    High turnover leadership and employees

    Be the first to find this review helpful
  10. 4.0
    Current Employee, more than 5 years

    Good company with poor compensation

    Dec 14, 2012 - Anonymous Employee in Toronto, ON
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great people to work with and great place to learn

    Cons

    salaries are too low and there is a lot of turnover.

    Be the first to find this review helpful
  11. 4.0
    Current Employee, more than 1 year

    Great Company, even better culture, meh pay for the industry

    Nov 15, 2018 - Territory Sales Representative in Toronto, ON
    Recommend
    CEO Approval
    Business Outlook

    Pros

    - Softchoice Sales Academy and hands-on mentorship to enable your success - Great people, beautiful office - Great work/life balance and work-from-home perks once you are tenured 6 months - Phenomenal mentorship from management and upper management - strong diversity and inclusion committments - Great place to start

    Cons

    - The salary is low for the amount of work you do. (Salary should be around 50K in my opinion MINIMUM to start) - Depending on your sales territory and it's exposure it may give you a setback in doing as well as your peers. (Ie. Canada V.S Some U.S territories) - You only get commission after you hit 75% to your plan otherwise you get $0 - Commission strucutre complicated and nobody gets it - The draw they give you for the 6-months of $625 needs to be paid back in sales - The 'promotion' structure is BS. You work very hard to get to a TSR Level 2 and you only get a $3,000 A YEAR increase and your quota goes through the roof. If you were once making decent commission, you get set-back by this promotion as it will take a while to ramp up again (unless you have inherited some great accounts) - High turnover rate due to the competitive market - a lot of people at Softchoice leave for a better salary offer

    Continue reading
    5 people found this review helpful
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