Software Resources Reviews

Hello. I am so sorry that your experience with our post hire process didn't meet your expectations. I believe this rating is unjustified. Therefore, I am writing this response to defend our reputation and provide our viewpoint of what occurred. We found you a great job with a great client! How could that ever justify a rating of 1 in a public forum like Glassdoor? It doesn%E2%80%99t. Your recruiter and sales person presented your resume to our client and spoke with the client about your qualifications. As a result, you received an interview and the feedback was positive. We expected a hire, but the client decided they wanted to interview other candidates before deciding. Because we felt so strongly that you would be a great fit, we offered the client a 2-day free trial! We took a bigger financial risk than normal to get you this job. The client took us up on the offer and you went to work. After one day, and as we expected, you were hired! I consider this an A+ effort from all involved. A little history. This client does not utilize temp staffing agencies often. Before placing you, it was more than a year since we placed another temporary employee there and some of their processes and personnel changed. The process took a little more time and required a bit more patience. In the end, you landed a great job with a great client because of Software Resources! To your other points, our back-office process is not manual and not archaic. We used an industry leading Applicant Tracking System and all on boarding documents are transmitted electronically via secure login, to our new employees in a secure environment. It is far from a manual process. This not a difficult process, unless you don%E2%80%99t have a printer or a scanner at home, which I was told you do not possess. Due to your increasing frustration with getting the forms executed, we offered to hand deliver the forms to you to sign. Our recruiter drove to your location, and hand delivered the on boarding documents. That's what I call great service! As far as your other complaints go, we have an incredibly loyal and knowledgeable staff. I don't appreciate the inaccurate public assault on them. You don%E2%80%99t know anything about them or what they do for the company and I don%E2%80%99t consider your assessment of them remotely accurate. I value and defend each one of my staff. I appreciate their dedication, expertise, desire to please, and everything they do for me, the company and all our employees. Lastly, our payroll company is Paychex. There is no better payroll company on the planet. We will not be %E2%80%9Cditching%E2%80%99 them as you suggest, and I am sure you will agree with me as you become more experienced in using Paychex and whenever you receive a pay check.If you would like to further discuss all of this, please feel free to contact me on my mobile at (407)342-5249 Monday through Friday 8:30 am %E2%80%93 5:30 PM. Thank you,Software Resources, Inc.John GiaimoPresident