SoftwareONE Reviews

Thank you for the feedback and taking the time to write. We have said in another comment on this site that we will constantly need to improve - but notes like this help us to keep pushing for 'better'. The Technical investments we are making in the company (L&D, CRM etc) should address some of your feedback but please feel free to make any recommendations directly to your local leadership or the EMT.... MoreLess

Great feedback - thank you - it's always good to see the word family (one our biggest challenges to maintain this culture as we grow). As I hope you are aware, we are part way through our current transformation (Vision2018 and Vision 2022) - from our heritage as a leading Licensing partner, to a Platform, Solutions & Services organization. I trust you're seeing this in the Waukesha office and across NORAM (as one of our major markets) - as this will see continued investment in our current family to help them evolve, as well as adoption of new skills and competencies as we continue to grow. The NORAM org has been one of the first to fund and invest into our new "People" strategy - with a dedicated L&D team - so if you are not feeling the impact of this then of course please don't hesitate to reach out to your local leadership, HR or to me directly. Have a great rest of year!... MoreLess

Really great feedback - thank you. As I mentioned in another review on here - the NORAM org has been one of the first to fund and invest into our new "People" strategy - with a dedicated L&D team - so we are expecting all employees to feel the impact of this (of course if anyone is not then please don't hesitate to reach out to your local leadership, HR or to me directly). Your feedback on Services is frustrating to hear but gives us more impetus to improve - we are innovating at speed in line with the market and customer requests - however I am in Singapore this week with the Global Services Team and will share this directly with them - Sales Enablement is a key part of the "People" pillar over the next 4 years and with this will see improvements in our GTM approach and other areas - however for anyone reading this please feel free to connect to me or any of the Global Services Leaders (Oliver, Sean, Mike, Darryl) with specific ideas to improve.

Reference benefits and work life balance - the key word here for me is balance - such a challenging equilibrium to find. As a global company I don't believe we should be heavily influenced from one geography to another, for us our focus is what makes sense locally - of course not everything is visible / tangible and so we aim to have the right mix of Career / Work / Benefits.

Thank you again for taking the time to write and provide your view - I wish you every success wherever you have landed - perhaps we will see you come back to us again in the future!

Best regards, John Mayes... MoreLess

Hi - thank you for posting your feedback. I am sorry you did not feel the impact of our training & development initiatives while you were with us - I hope you were able to give the NORAM HR team specific feedback as part of your off-boarding process. We obviously didn't make you comfortable enough to share your opinions (voice) during your time with us - so for anyone reading this, please don't hesitate to approach any leader in the company with feedback (including any of the EMT). You have a number of normal channels to do so (email etc) but you can also provide anonymous feedback if you wish via our Quarterly employee survey in Motivosity (our dedicated engagement tool). Wishing you every success in your new role and I hope that you have been able to take the fun vibe with you and make an impact at your new company.... MoreLess

Perhaps controversial, however I am both disappointed & happy to read this - on the one hand disappointed because we've not been able to provide a former employee with a positive experience - but on the other hand happy that if we are not the right company, then you've found a better path / environment. We are not perfect of course, and we will not suit everyone culturally, but I would disagree that our sales compensation framework is not attractive - we have continually adapted it (with both employee and business feedback) to align to our strategy - and on the whole given our continued growth and success, we believe it is the right set up. I genuinely wish you every success wherever you have landed and I hope the reward mechanism is meeting your personal expectations. If you ever have the time and would be open to it - I would love to hear from you personally (you can email me at any time john.mayes@softwareone.com) with specific feedback (on the compensation plan and any other topic) and constructive ideas on how we could have improved for you. Thank you again and all the best. John Mayes.... MoreLess

Hi - thank you for taking the time to leave your feedback. I apologise if you feel our replies are condescending - that's not the intention of course. We are trying to acknowledge, address and use the feedback to improve. You are right, our current executive management team is as you describe - this is a fact, however, I would disagree that there is zero diversity there - yes on a gender basis, however the team has a wide international background culturally and have all lived / worked in international locations. I am absolutely clear this is not necessarily perfect - however we are actually proud of the diversity across the wider group and will continue to promote and foster diversity where possible. In North America, the current NORAM Leadership team has a number of females appointed who have all been appointed on merit as highly successful engaged employees. What is most concerning for me is your comment on harassment - this is something we do not tolerate on any level - as written in our code of conduct. If you feel that is, or see that this is happening - I would ask you to raise it our attention immediately - if you don't feel comfortable with bringing this to me, then you are welcome to address this Patty (HR Director), Jascha (NORAM Legal), or please feel free to reach any of the HR team worldwide.... MoreLess

Dear Colleague - firstly thanks for investing part of your career with us. I hope and trust that your time here was productive and that your experience allowed you to learn and grow. I am also glad we were able to provide you with the flexibility to work from home and accommodate your personal set up.

Having said that, I'm sorry you were not able to earn commission at a satisfactory level. You make a pertinent point, the re-seller market is declining in the traditional sense - hence why we are transforming to a Technology Partner and solutions provider - Vision2018 and now Vision2022 are really exciting times for us as we evolve the business and the business model.

This also means our comp plan is designed to enable this and rewards success in the transformative areas. Whilst this may be a controversial statement, I am happy to stand by this and say categorically if you simply sell licenses in our company, the commission potential is significantly less than those people providing wider services and solutions to our customers in the context of our portfolio.

I would still be happy to hear further feedback on how we can improve - compensation overall remains a sensitive, very important and often emotional compenent of work life - so if you have time, please don't hesitate to write to me in confidence directly.

I also hope and wish you all the best in the next part of your career journey and trust you have found the right company to maximise your potential and earning opportunity.

Best regards, John.... MoreLess

Hey - thanks for the feedback, great you love the work environment and your leadership - if this ever changes then let me know! If toy have the time -please let them know what they are doing well so they canshare that with other colleagues too! I would actually agree with you and say that over the last 2 years our turnoverhas been higher than before (but not high as an industry average - in fact we are one of the best companies for tenure in our field) - this unfortunately is a direct result of change and even stronger focus on performance for our customers as we grow. We set a high bar and but this is also a key part of our work environment - collaborating with high performers.... MoreLess

Hey - thanks for the candid feedback, it's appreciated. Really sorry you feel we are too cheap to rent office space - I think it's the opposite with offices in most major capital cities. The work from home flexibility is an intentional approach - we would actually love everyone to be in the office but have to find a balance as not everyone's needs are the same. I'm sorry you felt we did not grant pay rises in NORAM - being the global owner for comp I can truthfully say this is not accurate. We have a structured review process with the local leadership and then an additonal review with HR to ensure a fair and meritocratic approach. I know it is an emotional subject so happy to hear more why you feel it was not good for you so we can try to improve as a company.

I have to completely disagree with you on the commission plan and quota setting- especially if I look at the number of people who over achieved in 2017. Agreed our commission plan has changed - BUT - it is an enabler of our future approach so if you are not embracing that change then yes of course you won't have the opportunity to earn as , but if you do, you can earn significantly more (as I hope you know we are one of the few companies that actually reviews our compensation with the employees every year to get their input on the plan). If you would like to discuss further, please don't hesitate to write to me directly - things can always get lost in written form so I would be happy to speak to you one to one at any time and in confidence. Thanks.,John.(john.mayes@softwareone.com).... MoreLess

Feedback is great! - Thanks for pointing out both sides of the coin. Completely agree with you we are being really challenged by the transformation - but for me and I hopefor most of our growing family that is part of the excitement and inspiration for working at SWO. The commission plan has evolved - it no longer incentivises the same solutions we were selling 5 years ago but that is just good business practice. We absolutely don't want to hit people in the pockets - quite the opposite - it beenfits everyone and the company if we can pay commission for over performance BUT in the best solutions for our customers and our portfolio. Would be great to have your feedback in the compensation survey later this year (if you have not already participated) - hopeto see you when we do this but feel free to connect to me directly (and in confidence if there are any specific suggestions you have). We are with you! we will get there! Thanks again. John.... MoreLess