SolarWinds Reviews | Glassdoor

SolarWinds Reviews

Updated July 21, 2017
327 reviews

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3.0
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SolarWinds President, CEO, and Director Kevin B. Thompson
Kevin B. Thompson
198 Ratings

327 Employee Reviews

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Pros
  • Free lunch twice per week in the Dundee office (in 47 reviews)

  • Free lunch twice a week, causal dress (in 31 reviews)

Cons
More Pros and Cons

  1. Helpful (10)

    "company does not care about it's employees' happiness"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Representative in Austin, TX
    Current Employee - Inside Sales Representative in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at SolarWinds full-time (More than 3 years)

    Pros

    Easy money
    consistent leads
    no training necessary
    no overtime needed
    catered lunches at least twice a week
    Great sales club trips

    Cons

    vacation time is frowned upon
    promotions based on who plays the game the best not on Merit
    boring monotonous work
    getting harder each quarter to make money

    Advice to Management

    give your seasoned reps raises for hitting certain milestones. figure out a way to pay residual income to sales department so that reps are encouraged to stay. Less turnover that way.


  2. Helpful (10)

    "The Worse Working Experience In My Career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SolarWinds full-time (More than 3 years)

    Pros

    - Challenging for those who like a good challenge (like me)
    - Pay is decent and bonuses can be good
    - Execution is a good thing

    Cons

    - Does not value their employees at all
    - You can give 100% and that still won't be good enough
    - No work/life balance
    - Executive management is bunch of male misogynists who tout themselves as devout christians (laughable)
    - A culture that will suck the life out of you
    - A "conservative" company that belongs back in Oklahoma. Hey, this is Austin let's care about our people, environment, doing volunteer work and the greater good...not just the bottom line

    Advice to Management

    They've made a mess of this place. The reputation in Austin is horrible. I've had numerous people come up to me and ask me, "Is it as bad as people say it is?". The answer is, "YES!". I would say the board should fire the entire executive team for creating a horrific culture. Sure, they get things done, and I commend them for that; however, I have worked for other companies since and they get things done and have a much more innovative, creative and happier work environment because people feel valued and can see that they can contribute to a successful company. SolarWinds just sees the bottom line, and does so at the expense of their employees. As I stated, other companies are successful and exceed their quarterly revenues beating the Street, but they manage to do so without creating a culture of back-stabbing, arrogance and overall discontent.

  3. Helpful (10)

    "Dreadful Misleading Inconsistent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Support in Austin, TX
    Former Employee - IT Support in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SolarWinds full-time (More than a year)

    Pros

    Good Benefits
    401k & Market Share
    Employee Freedom
    Lunch Twice a week

    Cons

    Employee to Management Relations
    Management, based on favoritism not work performance
    Business Practices lacks fundamentals
    Training is sparse on new/changing materials and products

    Advice to Management

    Stop acquiring companies if you're not going to take the time to learn their functions, number one complaint is "when this company was run by _______ it was great, since you all took over it has been (negative)." Also when an employee has a complaint or suggestion take it into consideration.


  4. Helpful (15)

    "Think of a terrible place to work...okay, work there instead of SolarWinds!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Austin, TX
    Former Employee - Sales in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SolarWinds full-time (More than 5 years)

    Pros

    Free Lunch each week (twice)

    Cons

    No work/life balance
    Merit-based advancement opportunities extremely limited
    Narrow-minded upper mgmt
    Little to no recognition
    Absolutely no reward for loyalty

    Advice to Management

    For starters, just admit that you are no longer a customer-focused organization. What if you're cable company had 3-5 different sales people calling you 3-5 times a week to see if you'd like to upgrade to a movie package or sports package? Get back to your roots - you'll be pleasantly surprised how quickly your customers recognize the shift and begin to reward you with more business.

    Also, take care of your employees. My goodness! Each executive sits on 7-figure paydays while the people really getting it done for you are at the lower tier of the payscale when looking across the industry. Additionally, make sure you re-evaluate how much you stress work/life balance. An employee who feels their employer values them, cares about their lives outside of work and allows/fosters that will ultimately have a workforce that wants to do a better job. Weird, huh?

    Pay attention to how you promote employees. Just because someone kissed the right cheek, had a few good moments and shows they're willing to abandon their family doesn't mean they're the best suited for advancement.


  5. Helpful (11)

    "All about the stock price"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support in Austin, TX
    Current Employee - Technical Support in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at SolarWinds full-time (More than 3 years)

    Pros

    Decent Benefits.
    Lunch twice a month.

    Cons

    Company doesn't care about support, which is a non-revenue generating department. Sales is king. Stock price is king. Senior leadership seems to care more about throwing warm bodies at problems rather than hiring a competent workforce.

    Advice to Management

    Don't ignore your support folks. Moving the office from Post Falls, ID to Salt Lake City, UT was a huge mistake. Nobody wants to work there.


  6. Helpful (11)

    "Employee morale is VERY low, losing key talent en masse"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Applications Engineer in Austin, TX
    Current Employee - Applications Engineer in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at SolarWinds full-time (More than 5 years)

    Pros

    relaxed dress code
    nice new building
    free gym
    free snacks
    catered lunches

    Cons

    consistently changing policies without beneficial results
    top heavy organization (many vps, svps, directors, managers)
    understaffed in key positions
    lack of upward mobility
    Nepotism
    left hand doesn't know what the right hand is doing

    Advice to Management

    listen to your employees, think before you act. try and retain the base knowledge.


  7. Helpful (13)

    "If you career objective is anything other than getting paid well, do not work here."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    I worked at SolarWinds full-time (More than 3 years)

    Pros

    There are a lot of great people who work there. They offer freebies such as a catered lunches, snacks, sodas, and quarterly birthday celebrations, meaning free cupcakes. There is access to a gym onsite.

    Cons

    Where to begin? If you are looking for career growth and development, this is not the place for you. There are a lucky few who have been promoted, but it is few and far-between. Some managers have to go around their supervisors and work solely with HR to get their people promoted. Others are happy to lay off their team members without a second thought.
    Trying to get training to improve yourself for the betterment of the company is an uphill battle. I worked in Marketing where quantity over quality is key and campaigns need only be "good enough". The customers are inundated with emails, mixed branding messages, and there seems to be no end in sight.
    There is no work/life balance. The CEO said repeatedly once employees walk though the door their only thought should be how to grow SolarWinds. On an incredibly bad weather day, when schools were shut down, the CEO emailed the company to say the Austin office would still be open. If employees could not make it into the office, they needed to talk to their managers to make sure they had 8 hours of work to do at home. If they didn't have 8 hours, the CEO said they needed to take vacation time

    Advice to Management

    Listen to what your customers are saying. Listen to what your employees want and need. Treat them with the "morals and values" you claim to have in your personal lives, but check at the door in your professional lives.

  8. Helpful (11)

    "Few opportunities for advancement, hostile work environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing in Austin, TX
    Former Employee - Marketing in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at SolarWinds full-time

    Pros

    Catered lunches, onsite gym, onsite cafeteria and coffee shop, beautiful new facilities.

    Cons

    Biggest problem: little to no promotion from within. Frequent turnover because of nowhere to go, cultural fit and lowball starting salaries.

    Several people I knew in the company moved backwards in their careers (lessened responsibility, lessened influence, and assigned to less complex and engaging work) through reorganizations of the department. Reorganization is frequent. It's one thing to be willing to change, but it feels as if the company is disorganized and has no sense of direction.

    Taking the initiative to get things done is almost discouraged due to the highly compartmentalized nature of the marketing department, yet the frequent shuffling or roles often makes it difficult to find the appropriate person who owns a task.

    Marketing in particular is extremely cliquish, as another review stated. There is an exclusionary attitude towards members of the company who don't fit a certain image. What is said to a person's face and what is said when they are not around are often two very different things.

    Marketing relies too heavily on email (which its audience sees as spam) and is resistant to change their approach to fit the needs of sales or engineering. SolarWinds' technical staff is highly intelligent and a joy to work with, yet they often dread working with marketing.

    You are expected to be online or reachable at almost all hours of the day, and vacation/family/emergency time is not respected. If you wait to check email when you get to work after time off, regardless of why, you are behind. There is no semblance of work/life balance, especially outside of the VP level. Lowest-level employees are slammed with work with too few thanks or opportunities to grow beyond their usual responsibilities.

    There are many managers and not enough ways to be promoted into or above that role.

    Those who leave because they want more time for their personal life get framed in a negative light: "they couldn't keep up with the pace." That pace is unsustainable for a person with a family or other responsibilities outside of work, especially given the low pay and rare opportunities for career growth.

    A geek would feel unwelcome here. That is a huge problem when you work in tech.

    Advice to Management

    Stop talking about valuing your talent and actually do it. Quit looking externally for managerial hires and promote from within, hiring externally for the lowest positions instead. Offer full-time positions to your part-time, hourly, freelance and intern staff more frequently once they have proven to be an asset to the company. Part-timers should not be strung along for months or even years with the promise of a full time job that never materializes. When good, reliable talent appears, you need to do everything within your power to keep them there. Pay workers at all ends of the spectrum a fair salary for the Austin job market to keep up with the cost of living.

    Something must be done about the office culture. There is a real problem with immaturity. Workers should be valued for talent and talent alone.

    Listen more to the technical and sales staff, and don't refuse to implement ideas they have because it will hurt downloads or some other irrelevant metric. Leads driven need to be quality over quantity.

    Be more willing to stick with a system or a organizational structure for longer. New tools are rarely used to their fullest potential before being scrapped for other systems.

    Experiment more with how you market SolarWinds' products to prospects, not with internal processes and structure. The market is constantly evolving and SolarWinds needs to adapt how it relates to its prospective userbase.

    Ensure that everyone has a reasonable workload and that every task has a clear reason or benefit for being assigned. VPs and managers should share some of the burden with their lower employees.


  9. Helpful (8)

    "Silo'd, close minded and very short term driven"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SolarWinds full-time (More than 3 years)

    Pros

    Free Lunch twice a week! Plus, unless you're working in sales or tech support, your pay is very good and so are the quarterly bonuses.

    Cons

    Management is extremely short term driven-they have blinders on. They would rather take $10 today then $100 tomorrow. This cojones to the wall approach only works for small startups, not 1000+ employee companies. If you disagree with them, you are publicly ridiculed and eventually pushed out either passive aggressively- through pay cuts, promotion denials, etc. If you're in the boys or girls club, take your beating like a good boy/girl and kiss heini, you will get promoted.

    Advice to Management

    No point-they never listen to advice other than their own!


  10. Helpful (10)

    "Factory mentality with no vision"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at SolarWinds full-time

    Pros

    Many smart colleagues who can move fast and often think fast
    Salaries are good

    Cons

    Everything is about makin or beating numbers for this quarter. They don't care about who they hurt or burn out to do that. If upper management just looked at people they could see that. They don't.

    It's all about moving faster, not smarter. Every manager's job is to get whipped from above and whip those below them.

    It takes 5 years to get to 4 weeks of PTO and good luck being able to take it. Don't count on work life balance.

    Advice to Management

    I don't believe upper management listen or look or care, so none to give.


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