Solid Cactus Reviews | Glassdoor

Solid Cactus Reviews

26 reviews

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3.4
Star Star Star Star Star
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David L. Brown (web.com)
4 Ratings

26 Employee Reviews

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  1. "Good Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    God people to work with and management was always there to help

    Cons

    growing pains when starting out and new faces all the time.


  2. "Good Entry Level Position"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Solid Cactus full-time

    Pros

    Worked with a great team of people.

    Cons

    Felt more like a number than a valued employee.


  3. "I would not recommend to anyone"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - SEO Manager in Drums, PA
    Former Employee - SEO Manager in Drums, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Solid Cactus full-time (More than 3 years)

    Pros

    - The people I worked with were great! Everyone formed tight-knit friendships.
    - The number of PTO days was sufficient.
    - There's plenty of desk space.
    - The building has a cafeteria.
    - They just implemented an incentive plan, based on monthly performance.

    Cons

    - You won't get a raise. I was there for 4+ years and never received a raise.
    - They expect far too much from one person. There were Account Managers who were managing 70+ accounts. In fact, when I left I was one of those Account Managers, in addition to my fulfillment responsibilities.
    - Upper management installed a hiring freeze when some departments desperately needed more workers.
    - Work loads were increasing at a rate that was impossible to manage.
    - I could barely afford to go to the doctor with their healthcare plan.
    - Upper management in Florida was always asking for suggestions on how to raise employee moral, but none of the suggestions were ever put into motion.
    - Turnover was VERY high.
    - The direct supervisor was thrown into her role with little to no knowledge of SEO. She had never worked in an SEO position in the past and often relied on those she supervised for guidance.
    - While they did implement an incentive plan, this plan was based on monthly performance. One of the largest contributing factors was completed all monthly work. This is something that many team members had a problem doing because they had far too much work.
    - Employees often felt the need to rush through work, letting quality fall to the wayside.


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  5. "Prior to belonging to Web.com it was the place to be"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Solutions Advisor/ECommerce Consultant in Dallas, PA
    Former Employee - Solutions Advisor/ECommerce Consultant in Dallas, PA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Solid Cactus full-time (More than a year)

    Pros

    Used to be a tight knit family of a company.

    Cons

    Once it sold to Web.com they got rid of most of the employees which were replaced with Network Solutions reps.

    Advice to Management

    Reward reps who excel at their jobs.


  6. Helpful (2)

    "Great place to work changing quickly"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service in Drums, PA
    Former Employee - Customer Service in Drums, PA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Solid Cactus full-time (More than 3 years)

    Pros

    Great middle management, coworkers are awesome. Support and training is great and the Netsol folks are great

    Cons

    The"Director" of call center services is a joke. He has no compassion, is rude and arrogant to his staff and managers. He has no leadership skills or knowledge of how this place should run. He is loosing staff and soon customers due to his attitude and demeanor. He rules with bark and bite rather than understanding. His arrogance is opposite of what Web.com stands for anywhere else.

    Advice to Management

    Replace your call center director or risk loss of talented people and customers


  7. Helpful (1)

    "Fun company, co-workers are awesome, good team building events, contests, etc."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Paid Search Manager in Shavertown, PA
    Current Employee - Paid Search Manager in Shavertown, PA
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at Solid Cactus full-time (More than a year)

    Pros

    Well below average compensation and out of touch senior/vp management

    Cons

    With becoming a publicly traded company came the thick, sticky red tape.


  8. "This is a good company to use as a stepping stone for a career in technology."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Programmer in Shavertown, PA
    Former Employee - Programmer in Shavertown, PA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Solid Cactus full-time (More than 3 years)

    Pros

    Co-workers are very friendly and very helpful. A lot of diversity in knowledge which helps you when you have questions.

    Cons

    Management is inconsistent at best. They are not pro-active with managing issues. Their reactive approach is anything to save face sometimes at the employees expense.


  9. "Went down hill when WEB.COM they bought Networksolutions"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Solid Cactus full-time (More than 5 years)

    Pros

    Ok place to start right out of college. No place to go from there

    Cons

    They over promise is and under deliver.
    Company does not give raise, only stock and bonus, they claim it is based on performance but it is not since overall compensation goes down every year.

    New management team does not listen to employee concerns.

    Company does not offer a good service to customer either. Not enough employees to do a proper job


  10. Helpful (4)

    "Needs a union!"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Shavertown, PA
    Current Employee - Anonymous Employee in Shavertown, PA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Standard PTO
    Time off if your pet dies

    Cons

    No raises, ever
    No room for advancement
    Benefits are terrible
    Communication is unheard of

    Advice to Management

    Management is too interested in giving themselves raises. What is wrong has been brought to them many times and has fallen on deaf ears. We are seeing our fellow employees walking right out the door and not looking back. How many more good people are going to follow?


  11. "Solid Cactus a great place to start"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Employee in Shavertown, PA
    Current Employee - Employee in Shavertown, PA
    Recommends
    No opinion of CEO

    Pros

    Great, fun atmosphere, talented coworkers, opportunities for growth and learning of new skills, everyone gets along, lots of opportunities to improve your skills in e-commerce.

    Cons

    Heavy workloads, sometimes management out of touch with expectations

    Advice to Management

    Communicate better with employees and departments when it comes to setting expectations.



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