Solutionary Reviews in Pittsburgh, PA | Glassdoor

Solutionary Pittsburgh Reviews

7 reviews

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Pittsburgh, PA

3.0
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Steven A Idelman
5 Ratings

7 Employee Reviews

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Pros
  • I cannot recommend making Solutionary one's career, but it a good place to start (in 2 reviews)

  • Great benefits, a caring and management that cares about not only its employees but their families as well (in 2 reviews)

Cons
  • The legacy management team has almost no say in what goes on due to the amount of red tape in place since the integration (in 7 reviews)

  • Hard to get to know anyone in the SOC and have a work relationship (in 3 reviews)

More Pros and Cons

  1. "Best job I ever"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cyber Security Specialist in Pittsburgh, PA
    Current Employee - Cyber Security Specialist in Pittsburgh, PA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Solutionary full-time (More than a year)

    Pros

    Plan to stay and hopefully grow within the environment, as it grows and develops with the rest of the NTT sister companies.

    The majority of shift management is respectful and great to deal with each day.

    Cons

    People complain about a lack of free drinks, and other silly things.
    Managers complain about people complaining.
    Complainers complain about complaining complainers.

    Additional Information:
    Sadly some of the community is a bit toxic, but some of what comes off as anger is passion.

    Advice to Management

    Cyber Kill Chain is a useful model, but it does not need its own paragraph. We didn't develop it, it is not helping us market anything. Calling it an "Attack Step/Phase" is more open ended. and can be specified in/under the "potential impact".


  2. Helpful (4)

    "Good on a resume, poor for personal development. Getting better though."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - N/A in Pittsburgh, PA
    Current Employee - N/A in Pittsburgh, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Solutionary full-time (More than a year)

    Pros

    Knowledgeable employees and a few genuinely care to help. It is a valid stepping stone for an inexperienced or new IT security professionals. But try not to focus on the proprietary software/procedures, but rather take the exposure to clients and the myriad of detection/prevention systems as the best reward for working here.
    "Getting better" should not be the way to describe a company over a decade old, but it applies. They do hire/promote from with in, but there are so many in-house issues/procedures that it feels like prior experience is completely unnecessary.
    Training is "offered", but sparse and requires a significant commitment for hourly positions that are described as "easily replaced."

    Solutionary never affects my personal life and overtime is always optional. Benefits are solid and you can develop connections if you are persistent. I cannot recommend making Solutionary one's career, but it a good place to start.

    Cons

    Pigeon-holed positions, constantly shifting procedures attributed to "growing pains" despite being a 15 year old company, and training is slip-shod at best and also constantly changing or subjective. Learning opportunities at work are few and largely non-transferable. Client handling procedures are legacy and many have grand-fathered exceptions that override management directions given only moments before. Then direction changes again. Then again.
    Read the negative here reviews on Glassdoor. Somethings are getting better, but they are honest reviews. Management at least acknowledges that things need improving, but it frequently feels like working at a startup with the frequency of procedural changes.

    Advice to Management

    The culture of a security company must not be, 'The customer is always right'. Security is about a commitment to consistency and protecting your charge. Whether you are taking the company left, right, or zig zag, the action must be committed to and followed through. Reporting and technical disclosure in alerts are advised differently depending on the trainer and individual analysts are barely held to a standard.

    Culture must be from the ground up and changing it after so long in practice erodes the confidence of your employees every day. The clients are not always right and the apathy of both old clients and the attitude of tenured employees who feel "untouchable" are causing you to hemorrhage talented young people who will be the ones carrying your company long after you move on.

    The culture here is one of poisonous apathy and teaches young workers it is OK to
    A. Be non-commital to a course of action because if something goes wrong we will just change it tomorrow then back again after another complaint.
    B. That ignoring the extra work is fine because some one else will do it.

    Finally, re-interview all your managers. Both in terms of the technical proficiency they are expected to have, supervise, and mentor, then in their decision making. There is nothing worse for a 19 year old fledgling IT professional to see than a salty manager paying more attention to their phone than the workload, then when direction from management is required, three different managers will pass different or even opposing decisions.
    The average tenure in the Operations Center is under a year because you are trying to hire talent who is aware of these and many more deficiencies. To make that worse, the job new hires are expected to do and the training provided effectively belittle/invalidate people with four year degrees/experience until they are able to move to a different department, leaving operations at its regular state of manpower deficiency.

  3. Helpful (9)

    "Be mindful of what you are getting into with this company.."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Information Security Analyst in Pittsburgh, PA
    Former Employee - Information Security Analyst in Pittsburgh, PA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Solutionary full-time (More than a year)

    Pros

    A great place to get started and learn when getting your feet wet in information security. If you have never learned about different security technologies, you will get spun up quick and learn some practical real world applications.

    Cons

    Middle management uses a totalitarian and bullying form of leadership. There is a lot of nepotism and cronyism within the work environment. There is a very big and demanding push on customer service. Enough that it is pretty much beat into your head regardless of the situation. The management does not have an issue with public shaming of employees (Mind that this is mostly for the security analysts who work in both physical SOC's). At the time they would use what was called a coaching observation sheet, an excel spreadsheet that was available on the network drive for ANYONE to view. The list was mostly filled with complaints about errors that analysts made during the course of work. Very rarely, there was ever any compliments for a job well done. This practice which good in theory, is something that should be done specifically between the employee and supervisor during performance reviews. This is something that should not be publicly addressed. When you were on the sheet for an error, you always had to defend your position and regardless of whether you were right or wrong, an email had to be sent to management to say ...like a four year old.... "I promise not to do this again because......"

    Advancing within the company is again based upon who you know and how well you can get in with management, it has been said (to me), "I'll show you who to schmooz with to get ahead." Advancement should be based on merit and how well you do your job, not how well you can ingratiate yourself to management. There are a lot of MSSP's within the security realm, all of them have there ups and downs, but Solutionary has more negatives than they do positives.

    Advice to Management

    Nothing really because they don't take advice from underlings who they believe are not of "caliber"


  4. Helpful (4)

    "Getting Better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Pittsburgh, PA
    Current Employee - Anonymous Employee in Pittsburgh, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Solutionary full-time (More than a year)

    Pros

    Pros are the capability to grow within the company. Those who disagree are only stopping themselves and are just plain ignorant. The company is growing immensely and will continue to grow with the right people. Management has gotten a lot better over the last year and also continues to get better each day.
    The company has taken to revamping several major issues to catch up with the growth as they were missed initially.

    Cons

    Growing pains, this is normal with any company. Those who can't see that are blinded by their own greed. Pittsburgh is a happy place. Omaha is more dramatic and seem to bring pressure onto themselves. This is a business, employees need to stop being so emotional and just do their job.
    Employees complain that management isn't fixing issues but in reality, management is just telling the employees NO to their ideas. Then they complain about it.

    Advice to Management

    Keep up the good work. Stick to the plan and follow through with what is being communicated throughout the company.


  5. Helpful (3)

    "Don't plan on sticking around."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Pittsburgh, PA
    Former Employee - Anonymous Employee in Pittsburgh, PA
    Doesn't Recommend
    Disapproves of CEO

    I worked at Solutionary (Less than a year)

    Pros

    Good technology and coworkers are helpful and willing to help you learn.

    Cons

    Culture of fear, especially in the SOC. Management is unstable and doesn't give employees enough tools/resources to accurately perform their duties.

    Advice to Management

    Think of what your employees need in addition to your customers.


  6. Helpful (12)

    "Poor Outlook"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Pittsburgh, PA
    Former Employee - Anonymous Employee in Pittsburgh, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Solutionary full-time (More than a year)

    Pros

    - Staying sharp in the world of information security.
    - Depending on position, access to cutting edge technology.
    - Abundant resources to learn about said technology if you are not in a position to get hands on experience.

    Cons

    - As already stated, this company is run on nepotism and cronyism. What do you expect from a company run by a family?
    - The "management" team does absolutely nothing but continually insult their most talented employees by placing their friends in leadership positions.
    - Training is absolutely horrendous and monotonous, and only encourages newer employees to seek employment elsewhere in the company or even leave entirely.
    - Policies are changed on-the-fly with no justification behind it other than a management member got bored one day.
    - Employees are frequently asked to take on more roles without any compensation. This leads to nothing but overburdened and frustrated employees.
    - All of these complaints fall on deaf ears while upper management continues to preach this that the organization is rich in culture.
    - If you make a mistake, expect to be publicly shamed.
    - Once again, if you make a mistake, expect management to make erroneous assumptions and never actually ask you what happened. In other words, expect to be put on the chopping block for a simple mistake.
    - Employees are expected to be the equivalent to a robot, if you make a spelling mistake, expect to chastised like a 13 year old in middle school.

    Advice to Management

    You fail to listen to the frustrations of your employees, and as a result have suffered the consequences. If proactive steps are taken before it's too late, this company could last well into the future. So please, listen to them.


  7. Helpful (1)

    "A good Security company if you are looking for growth opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Pittsburgh, PA
    Current Employee - Anonymous Employee in Pittsburgh, PA
    Recommends
    Approves of CEO

    Pros

    Solutionary seems committed to assisting employees who wish to grow professionally and develop skills, and has a promote from within culture.

    Cons

    Perhaps due to the lower compensation packages, many of the more entry-level positions have people who do not seem to care about team work or setting up others for success, having a do enough to get by attitude.

    Advice to Management

    Continue to look for opportunities to communicate with employees the ways in which they can grow, get everyone involved as a stakeholder in the company


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