Solutionary Reviews | Glassdoor

Solutionary Reviews

16 reviews

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Steven A Idelman
8 Ratings

16 Employee Reviews

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Pros
  • I cannot recommend making Solutionary one's career, but it a good place to start (in 2 reviews)

  • Great benefits, a caring and management that cares about not only its employees but their families as well (in 2 reviews)

Cons
  • The legacy management team has almost no say in what goes on due to the amount of red tape in place since the integration (in 7 reviews)

  • Hard to get to know anyone in the SOC and have a work relationship (in 3 reviews)

More Pros and Cons

  1. Helpful (9)

    "Very Toxic"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Engineer in Omaha, NE
    Former Employee - Engineer in Omaha, NE
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Solutionary full-time (Less than a year)

    Pros

    Flexible scheduling, a good on-call rotation and fairly up to date technologies. Workspace was fairly nice.

    Cons

    Lots of puffery among people who had been there a while and treated you like an outsider. If you weren't a yes man you didn't get very far. Below standard pay.

    Advice to Management

    Be able to take criticism and trust your people to make decisions. If you ask for a course of action, be able to listen to it without holding it against the individual.


  2. Helpful (5)

    "Toxic Environment"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Solutionary full-time

    Pros

    Fantastic coworkers. They somewhat recently introduced free snacks and drinks but that doesn't make up for the toxic work environment.

    Cons

    The company is guided by a spinning compass. They're trying to grow up for NTT but have a long way to go (still runs on ego). Employees are shifted from one position to another and not given necessary support. Don't trust job duties or descriptions. They're soon outdated and rarely updated by/with HR. Nobody is ever unhappy to leave, even if it's involuntary.

    Advice to Management

    Get it together. Management needs to be on the same page. There have been company-wide conference calls where a top level exec was openly sniping at another. It was embarrassing and hurt morale.

  3. Helpful (4)

    "Good on a resume, poor for personal development. Getting better though."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - N/A in Pittsburgh, PA
    Current Employee - N/A in Pittsburgh, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Solutionary full-time (More than a year)

    Pros

    Knowledgeable employees and a few genuinely care to help. It is a valid stepping stone for an inexperienced or new IT security professionals. But try not to focus on the proprietary software/procedures, but rather take the exposure to clients and the myriad of detection/prevention systems as the best reward for working here.
    "Getting better" should not be the way to describe a company over a decade old, but it applies. They do hire/promote from with in, but there are so many in-house issues/procedures that it feels like prior experience is completely unnecessary.
    Training is "offered", but sparse and requires a significant commitment for hourly positions that are described as "easily replaced."

    Solutionary never affects my personal life and overtime is always optional. Benefits are solid and you can develop connections if you are persistent. I cannot recommend making Solutionary one's career, but it a good place to start.

    Cons

    Pigeon-holed positions, constantly shifting procedures attributed to "growing pains" despite being a 15 year old company, and training is slip-shod at best and also constantly changing or subjective. Learning opportunities at work are few and largely non-transferable. Client handling procedures are legacy and many have grand-fathered exceptions that override management directions given only moments before. Then direction changes again. Then again.
    Read the negative here reviews on Glassdoor. Somethings are getting better, but they are honest reviews. Management at least acknowledges that things need improving, but it frequently feels like working at a startup with the frequency of procedural changes.

    Advice to Management

    The culture of a security company must not be, 'The customer is always right'. Security is about a commitment to consistency and protecting your charge. Whether you are taking the company left, right, or zig zag, the action must be committed to and followed through. Reporting and technical disclosure in alerts are advised differently depending on the trainer and individual analysts are barely held to a standard.

    Culture must be from the ground up and changing it after so long in practice erodes the confidence of your employees every day. The clients are not always right and the apathy of both old clients and the attitude of tenured employees who feel "untouchable" are causing you to hemorrhage talented young people who will be the ones carrying your company long after you move on.

    The culture here is one of poisonous apathy and teaches young workers it is OK to
    A. Be non-commital to a course of action because if something goes wrong we will just change it tomorrow then back again after another complaint.
    B. That ignoring the extra work is fine because some one else will do it.

    Finally, re-interview all your managers. Both in terms of the technical proficiency they are expected to have, supervise, and mentor, then in their decision making. There is nothing worse for a 19 year old fledgling IT professional to see than a salty manager paying more attention to their phone than the workload, then when direction from management is required, three different managers will pass different or even opposing decisions.
    The average tenure in the Operations Center is under a year because you are trying to hire talent who is aware of these and many more deficiencies. To make that worse, the job new hires are expected to do and the training provided effectively belittle/invalidate people with four year degrees/experience until they are able to move to a different department, leaving operations at its regular state of manpower deficiency.


  4. Helpful (10)

    "Learn what you can, and then move on..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Solutionary full-time

    Pros

    Great place to learn everything there possibly is about network security, IDS monitoring, and auditing. Some of the brightest people in the industry have worked there, including managers, and throughout the departments. Great place to get some hands on a lot of various technologies. Excellent place to build customer report and softskills.

    Cons

    Culture went downhill really bad after certain people were promoted and ran amok in the company. The owners "Idelmans" seem to be in a separate world from the rest of the departments despite their little visits. Little push for growth in the individual employees. Changed paradigm from best service via technical abilities to candy-coated-bubbly customer service. Owners daughter was a child-like tyrant. It seemed that mediocrity thrived up the ranks. We smart, left before things got worse.

    Advice to Management

    Focus on creating a successful company by creating successful employees.

    The man who has won millions at the cost of his conscience is a failure.


  5. Helpful (5)

    "Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I worked at Solutionary full-time

    Pros

    Cutting Edge Technology
    Opportunity for Growth

    Cons

    Sr. Management is overly reactive with a proven 'fear of being fired' Trump-like management style.
    Culture is hard to read; personality tests are given during interview process.

    Advice to Management

    Communicate with - not 'at' your employees and trust them to do what they do best.


  6. Helpful (3)

    "Don't plan on sticking around."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Pittsburgh, PA
    Former Employee - Anonymous Employee in Pittsburgh, PA
    Doesn't Recommend
    Disapproves of CEO

    I worked at Solutionary (Less than a year)

    Pros

    Good technology and coworkers are helpful and willing to help you learn.

    Cons

    Culture of fear, especially in the SOC. Management is unstable and doesn't give employees enough tools/resources to accurately perform their duties.

    Advice to Management

    Think of what your employees need in addition to your customers.


  7. Helpful (5)

    "It didn't usually suck"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Information Securuty Analyst
    Former Employee - Information Securuty Analyst
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Solutionary full-time

    Pros

    It is a collaborative, team environment (at least in the SOC).
    Other positions that aren't SOC can work from home.

    Cons

    The SOC team works on a web portal. Why can't we work from home?
    The management stresses quality over quantity while telling to both work faster and spend more time on analysis.

    Advice to Management

    You all need to stop treating the SOC people like dumb children.

  8. Helpful (16)

    "Very disorganized and misleads it's clients."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    I have been working at Solutionary full-time (More than a year)

    Pros

    Great colleagues and teammates. Very good benefits. Decent vacation accruals. A good place learn a lot during a short period of time and then move on.

    Cons

    Company is very disorganized and lacks vision and decision making ability at the top. As a result the company incurs very high turnover rates internally and performs very poorly when trying to meet SLAs for clients.

    In some case employees are asked or encouraged to fabricate answers for clients or auditors.

    The culture is one of fear and nepotism emanating from the CEO & COO.

    Pay is far below average. $35,000 for an information security analyst.

    Work life balance is for the most part horrible. If management sees an opportunity to take advantage they will not hesitate.

    Advice to Management

    Advice to management is a waste of time and effort. Many people have tried to offer constructive input only to be demoted or terminated. Senior Management openly mocks its employees. CEO and COO often throw temper tantrums that would rival the most spoiled 2 year olds.


  9. Helpful (10)

    "Aggressive work environment."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Managed Devices Team in Omaha, NE
    Former Employee - Managed Devices Team in Omaha, NE
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Solutionary full-time (More than 3 years)

    Pros

    Very intelligent people working with you everyday. Opportunity to learn many things since drinking from a fire hose.

    Cons

    Sweatshop environment. Sales team to sell without back-end support knowledge --huge gap.

    Advice to Management

    Need proper mangers with less micromanagement from executive team. More trust, communication and policies within management levels.


  10. Helpful (16)

    "Bullying at its best"

    StarStarStarStarStar
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Omaha, NE
    Former Employee - Anonymous Employee in Omaha, NE
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Solutionary full-time (More than 5 years)

    Pros

    Great opportunity to learn about the information security field and work with some of the brightest people you will ever meet.

    Cons

    Constant bullying all but one of the c-level staff, and refusal to deal with obvious incompetence by most of management.

    Advice to Management

    C-level staff should quit and take their family members with them. It doesn't matter how many employees you coerce into writing good reviews on glassdoor, you need to have a hard dose of reality and realize the company is better off without you. You have a select few sr managers that can make the company great.


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