Solutionary Reviews | Glassdoor

Solutionary Reviews

Updated November 19, 2016
60 reviews

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60 Employee Reviews

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Pros
  • The company is growing immensely and will continue to grow with the right people (in 5 reviews)

  • Depending on position, access to cutting edge technology (in 4 reviews)

Cons
  • The legacy management team has almost no say in what goes on due to the amount of red tape in place since the integration (in 7 reviews)

  • There is a lot of nepotism and cronyism within the work environment (in 4 reviews)

More Pros and Cons

  1. "Great place to start"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cyber Security Specialist in Omaha, NE
    Current Employee - Cyber Security Specialist in Omaha, NE
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Solutionary full-time (More than 3 years)

    Pros

    The training program here is excellent. Rather than throwing you off the diving board they take the time to help you fully understand the proprietary system and work on building up your knowledge of it before having you work on harder tasks.

    There is a lot of room for growth here as well and they are great about hiring from within.

    Cons

    Half hour lunch, but that also means we get to leave early enough to get things done in the day (if you're on day shift).


  2. Helpful (5)

    "Good Career choice"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    coming to Solutionary was the best career move I had made. Of course, there are days that I can get extremely frustrated, but that is life and quite honestly, I generally look forward to coming to work. I credit the company as a whole, but also the people I work with are real and true. No matter who I am dealing with, I am a PERSON first and foremost, not just an employee number, here just to make someone else’s life easier. I believe that rests solely on the leadership

    Cons

    fast growth can always cause discomfort.


  3. Helpful (4)

    "Toxic Environment"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Solutionary full-time

    Pros

    Fantastic coworkers. They somewhat recently introduced free snacks and drinks but that doesn't make up for the toxic work environment.

    Cons

    The company is guided by a spinning compass. They're trying to grow up for NTT but have a long way to go (still runs on ego). Employees are shifted from one position to another and not given necessary support. Don't trust job duties or descriptions. They're soon outdated and rarely updated by/with HR. Nobody is ever unhappy to leave, even if it's involuntary.

    Advice to Management

    Get it together. Management needs to be on the same page. There have been company-wide conference calls where a top level exec was openly sniping at another. It was embarrassing and hurt morale.


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  5. Helpful (4)

    "Good on a resume, poor for personal development. Getting better though."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - N/A in Pittsburgh, PA
    Current Employee - N/A in Pittsburgh, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Solutionary full-time (More than a year)

    Pros

    Knowledgeable employees and a few genuinely care to help. It is a valid stepping stone for an inexperienced or new IT security professionals. But try not to focus on the proprietary software/procedures, but rather take the exposure to clients and the myriad of detection/prevention systems as the best reward for working here.
    "Getting better" should not be the way to describe a company over a decade old, but it applies. They do hire/promote from with in, but there are so many in-house issues/procedures that it feels like prior experience is completely unnecessary.
    Training is "offered", but sparse and requires a significant commitment for hourly positions that are described as "easily replaced."

    Solutionary never affects my personal life and overtime is always optional. Benefits are solid and you can develop connections if you are persistent. I cannot recommend making Solutionary one's career, but it a good place to start.

    Cons

    Pigeon-holed positions, constantly shifting procedures attributed to "growing pains" despite being a 15 year old company, and training is slip-shod at best and also constantly changing or subjective. Learning opportunities at work are few and largely non-transferable. Client handling procedures are legacy and many have grand-fathered exceptions that override management directions given only moments before. Then direction changes again. Then again.
    Read the negative here reviews on Glassdoor. Somethings are getting better, but they are honest reviews. Management at least acknowledges that things need improving, but it frequently feels like working at a startup with the frequency of procedural changes.

    Advice to Management

    The culture of a security company must not be, 'The customer is always right'. Security is about a commitment to consistency and protecting your charge. Whether you are taking the company left, right, or zig zag, the action must be committed to and followed through. Reporting and technical disclosure in alerts are advised differently depending on the trainer and individual analysts are barely held to a standard.

    Culture must be from the ground up and changing it after so long in practice erodes the confidence of your employees every day. The clients are not always right and the apathy of both old clients and the attitude of tenured employees who feel "untouchable" are causing you to hemorrhage talented young people who will be the ones carrying your company long after you move on.

    The culture here is one of poisonous apathy and teaches young workers it is OK to
    A. Be non-commital to a course of action because if something goes wrong we will just change it tomorrow then back again after another complaint.
    B. That ignoring the extra work is fine because some one else will do it.

    Finally, re-interview all your managers. Both in terms of the technical proficiency they are expected to have, supervise, and mentor, then in their decision making. There is nothing worse for a 19 year old fledgling IT professional to see than a salty manager paying more attention to their phone than the workload, then when direction from management is required, three different managers will pass different or even opposing decisions.
    The average tenure in the Operations Center is under a year because you are trying to hire talent who is aware of these and many more deficiencies. To make that worse, the job new hires are expected to do and the training provided effectively belittle/invalidate people with four year degrees/experience until they are able to move to a different department, leaving operations at its regular state of manpower deficiency.


  6. Helpful (10)

    "Only for locals. Small time company."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director
    Former Employee - Director
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    This is a local family business. Bought out by ntt quite recently but still runs like a mom and pop shop.

    Cons

    And mom and pop are ugly parents. Read the reviews on this site and believe what they have to say. The culture is toxic. I became a different person there. Started to hate what I became so I quit. Everyone rats on eachother. You are told to email mistakes to exec management. Even typos! Don't expect anyone to support you if you voice a problem. Hr looks the other way or is told to look the other way by exec management. Unless you are a new grad or need street cred don't work here.

    Advice to Management

    Get out of your jobs already. You are a disgrace to managers everywhere.


  7. Helpful (4)

    "Going in the right direction"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Positive Outlook

    I have been working at Solutionary full-time (More than a year)

    Pros

    Tons of opportunities within the company for growth, both technically and professionally. The company is growing at a fast rate and has an excellent roadmap in place to ensure the employees are taken care of.

    Cons

    Going through the normal growing pains associated with any company going through change. The majority of employees can see that this change is for the better and are encouraged by management's ideas and desire to improve.

    Advice to Management

    See the change through. The company has come a long way in the past year and the changes have created quite a "buzz" among the employees. Excitement like this has not been the norm in the past. Delivering on improvement ideas will ensure loyalty among the ranks.


  8. Helpful (9)

    "Learn what you can, and then move on..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Solutionary full-time

    Pros

    Great place to learn everything there possibly is about network security, IDS monitoring, and auditing. Some of the brightest people in the industry have worked there, including managers, and throughout the departments. Great place to get some hands on a lot of various technologies. Excellent place to build customer report and softskills.

    Cons

    Culture went downhill really bad after certain people were promoted and ran amok in the company. The owners "Idelmans" seem to be in a separate world from the rest of the departments despite their little visits. Little push for growth in the individual employees. Changed paradigm from best service via technical abilities to candy-coated-bubbly customer service. Owners daughter was a child-like tyrant. It seemed that mediocrity thrived up the ranks. We smart, left before things got worse.

    Advice to Management

    Focus on creating a successful company by creating successful employees.

    The man who has won millions at the cost of his conscience is a failure.


  9. Helpful (5)

    "Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I worked at Solutionary full-time

    Pros

    Cutting Edge Technology
    Opportunity for Growth

    Cons

    Sr. Management is overly reactive with a proven 'fear of being fired' Trump-like management style.
    Culture is hard to read; personality tests are given during interview process.

    Advice to Management

    Communicate with - not 'at' your employees and trust them to do what they do best.


  10. Helpful (9)

    "Be mindful of what you are getting into with this company.."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Information Security Analyst in Pittsburgh, PA
    Former Employee - Information Security Analyst in Pittsburgh, PA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Solutionary full-time (More than a year)

    Pros

    A great place to get started and learn when getting your feet wet in information security. If you have never learned about different security technologies, you will get spun up quick and learn some practical real world applications.

    Cons

    Middle management uses a totalitarian and bullying form of leadership. There is a lot of nepotism and cronyism within the work environment. There is a very big and demanding push on customer service. Enough that it is pretty much beat into your head regardless of the situation. The management does not have an issue with public shaming of employees (Mind that this is mostly for the security analysts who work in both physical SOC's). At the time they would use what was called a coaching observation sheet, an excel spreadsheet that was available on the network drive for ANYONE to view. The list was mostly filled with complaints about errors that analysts made during the course of work. Very rarely, there was ever any compliments for a job well done. This practice which good in theory, is something that should be done specifically between the employee and supervisor during performance reviews. This is something that should not be publicly addressed. When you were on the sheet for an error, you always had to defend your position and regardless of whether you were right or wrong, an email had to be sent to management to say ...like a four year old.... "I promise not to do this again because......"

    Advancing within the company is again based upon who you know and how well you can get in with management, it has been said (to me), "I'll show you who to schmooz with to get ahead." Advancement should be based on merit and how well you do your job, not how well you can ingratiate yourself to management. There are a lot of MSSP's within the security realm, all of them have there ups and downs, but Solutionary has more negatives than they do positives.

    Advice to Management

    Nothing really because they don't take advice from underlings who they believe are not of "caliber"


  11. Helpful (4)

    "Getting Better"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Pittsburgh, PA
    Current Employee - Anonymous Employee in Pittsburgh, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Solutionary full-time (More than a year)

    Pros

    Pros are the capability to grow within the company. Those who disagree are only stopping themselves and are just plain ignorant. The company is growing immensely and will continue to grow with the right people. Management has gotten a lot better over the last year and also continues to get better each day.
    The company has taken to revamping several major issues to catch up with the growth as they were missed initially.

    Cons

    Growing pains, this is normal with any company. Those who can't see that are blinded by their own greed. Pittsburgh is a happy place. Omaha is more dramatic and seem to bring pressure onto themselves. This is a business, employees need to stop being so emotional and just do their job.
    Employees complain that management isn't fixing issues but in reality, management is just telling the employees NO to their ideas. Then they complain about it.

    Advice to Management

    Keep up the good work. Stick to the plan and follow through with what is being communicated throughout the company.



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