Sonesta International Hotels "housekeeping" Reviews | Glassdoor

Sonesta International Hotels Employee Reviews about "housekeeping"

Updated Apr 20, 2019

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3.3
50%
Recommend to a Friend
81%
Approve of CEO
Sonesta International Hotels CEO Carlos Flores (no image)
Carlos Flores
46 Ratings
Pros
  • "Working in the Corporate office, you have the chance to interact with the leadership of the company(in 5 reviews)

  • "Sonesta International is actually a great company to work for, and the benefits are great(in 5 reviews)

Cons
  • "Not much support from upper management, including capital for the product enhancements(in 5 reviews)

  • "Housekeeping,aminites, pay, opera system, training, very slow(in 5 reviews)

More Pros and Cons

Reviews about "housekeeping"

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  1. "Housekeeping Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Housekeeping Supervisor in Williston, VT
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Sonesta International Hotels full-time for less than a year

    Pros

    Friendly co-workers, caring management, good benefits. Overall a great place to work if you are a team player.

    Cons

    Housekeeping faces many challenges from lack of housekeepers to having to work outside in weather that's anywhere from below 0 to 100 degrees outside.

    Advice to Management

    Consider paying housekeepers more then other local hotels as they face many more challenges then the average housekeeper.

    Sonesta International Hotels2016-12-21
  2. Helpful (1)

    "Good not Great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Front Desk Agent 
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Sonesta International Hotels full-time for more than a year

    Pros

    Free breakfast and dinner on week nights. Holiday pay and PTO. Over time is available sometimes. Pay is not very high. Other hotels in the area are starting to increase their base pay but we are not.

    Cons

    Lots of issues with housekeeping that management is unable to fix. Turn over rate is pretty high. Hotel hours are rough, either be there early in the AM or stay late at night. Kind of run down, lots of things missing in rooms or things not working correctly. Having to work every holiday last year. Not very good family to work life.

    Advice to Management

    Actually fix the issues around the hotel.

    Sonesta International Hotels2019-04-21
  3. "My time sonesta was not enjoyable as i thought it would have"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Front Desk Agent in Oklahoma City, OK
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Sonesta International Hotels part-time for more than a year

    Pros

    Flexible work hours, quiet and work uniforms were offered

    Cons

    Housekeeping,aminites, pay, opera system, training, very slow

    Advice to Management

    Provide better training

    Sonesta International Hotels2019-02-22
  4. "Supervisors and managers don't care."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Front Desk Agent in Westlake, OH
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Sonesta International Hotels full-time for more than 5 years

    Pros

    Good working environment. Flexible schedules. Good costumer base. Regular everyday costumers because, it is an extended stay hotel so the guest are really nice.

    Cons

    Terrible pay. They hire contractors for housekeeping, basically people that don't know how to speak English and, get payed under the table. The managers and supervisors don't care about you. High turnover rate.

    Advice to Management

    Try to accosiate with all of their co-workers. Obviously anyone is going to say raise the pay but in this case it's a must when people that have been working there for over 10 years are only getting payed below $10.

    Sonesta International Hotels2016-12-06
  5. "Disappointing."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Front Desk Agent in New Orleans, LA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Sonesta International Hotels full-time for more than a year

    Pros

    Up-sell bonuses are nice. Vacation days are ok. Hotel is centrally located. Free meal during shift. Other locations nationwide. Holiday grocery gift card.

    Cons

    Management is very disorganized and rude. Housekeeping is not good. Wifi internet is terrible. No employee parking available. Promotions are NOT fair at all.

    Advice to Management

    Replace / Upgrade.

    Sonesta International Hotels2016-11-30
Found 5 reviews