Sonic (Internet and Phone) Reviews
59% would recommend to a friend
(139 total reviews)
Dane Jasper
79% approve of CEO
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Found 139 of over 143 reviews
Updated Nov 13, 2023
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "Extensive training (you don't need to be an expert in the field to learn everything you need to know)" (in 6 reviews)
- "You have to be on the good side of the 'Management Good ol Boys' club to get promoted." (in 4 reviews)
- "They also have contracted work out so now the in house techs don’t have as much work." (in 3 reviews)
Ratings by Demographics
This rating reflects the overall rating of Sonic (Internet and Phone) and is not affected by filters.
- 5.0FEATURED REVIEWJan 8, 2023Technical Support RepresentativeFormer Employee
Pros
Wonderful people, good culture, tremendous support net
Cons
I don’t have any cons
- 5.0Nov 13, 2023Anonymous EmployeeCurrent Employee, more than 3 years
Pros
Great boss, great company culture. The CEO is a REAL person and is highly relatable.
Cons
Not much to say here
- 2.0Nov 9, 2023Field Service TechnicianFormer Employee, more than 1 yearSan Francisco, CA
Pros
They pay for your travel time to and from jobs if you are using their vehicle.
Cons
Low pay for the amount of work. You must rely on overtime and a high job completion rate with 0 errors to make a fair wage. You have to be on the good side of the "Management Good ol Boys" club to get promoted. They had been using contractors to do fill-in work, but they are guaranteed several jobs every day and as an employee, you are not. I saw cases where people had met the requirements for a promotion and raise, but due to a lack of training staff, they had to wait up to 6 months to be trained and get their raise.
- 2.0Oct 19, 2023Field SalesFormer Employee, less than 1 year
Pros
They sell 10 gigabit fiber for 50 dollars a month.
Cons
Oversaturation in most of their existing areas. They are trying to offer fiber via door to door in poorer neighbor hoods which do not like door to door sales people -- Sonic's choices for offering their fiber services is not based on legitimate metrics and they have very low market penetration in these poorer neighborhoods. They have instituted health policies for their 1000+ employees based on CDC guidelines and they have ignored lots of highly respected scientists which are the top of their fields and disagree with the CDC.
- 3.0Oct 31, 2023Field Service TechnicianFormer Employee, less than 1 yearOakland, CA
Pros
Good company, good employees, possibility for bonuses, company car provided
Cons
Lots of driving, work alone, can be psychically demanding, work outside in rain or hot sun.
- 5.0Aug 10, 2023Fiber Splicer Tech lllCurrent Employee, more than 3 yearsHayward, CA
Pros
Sonic allows you to work unsupervised once you've proven to them that you have a good work ethic and can be a trustworthy employee.
Cons
A little less competitive with the pay rate but they do have a spiff program to help with that.
- 1.0Sep 20, 2023TechnicianCurrent Employee, more than 1 yearSanta Rosa, CA
Pros
Opportunity to work with different customer in different environments every day! Customer satisfaction through Sonic products are consistent.
Cons
Poor management skills, no respect for installer technicians who are the life of the company. Will burn out there techs and replace them. They also have contracted work out so now the in house techs don’t have as much work.
- 4.0Sep 9, 2023Fiber Optic TechnicianCurrent Employee, more than 3 yearsSanta Rosa, CA
Pros
Plenty or room for advancement, great co workers / company culture, work van and gas card provided by company , paid drive time
Cons
The hours can be brutal sometimes. It is not uncomon to work anywhere from 10 - 13 hours, granted part of this is driving to and from jobs etc.
- 4.0Jun 5, 2023Technical Support Specialist ICurrent Employee, more than 1 yearSanta Rosa, CA
Pros
Great culture and employees, and friendly management team that helps you through your onboarding process. Supervisors are there to help you succeed. Sonic has a good rep for an ISP (internet service provider) so customer interactions are overall friendlier than other big name ISPs.
Cons
Very low salary for a HCOL area (Bay Area) which results in very high turnover in this department (Technical Support). This department is a call center, so you will most likely have non-standard M-F work hours for night/weekend coverage. And their work "culture", which was by far their best asset, took a hit since the pandemic as most everyone is remote and they stopped the in-person quarterly meetings/holiday parties.
- 4.0Sep 4, 2023Full Stack DeveloperCurrent Employee, more than 3 yearsSanta Rosa, CA
Pros
Remote work and great work life balance
Cons
Pay is well below industry standard.
Sonic (Internet and Phone) Reviews FAQs
Sonic (Internet and Phone) has an overall rating of 3.8 out of 5, based on over 143 reviews left anonymously by employees. 59% of employees would recommend working at Sonic (Internet and Phone) to a friend and 66% have a positive outlook for the business. This rating has decreased by -3% over the last 12 months.
59% of Sonic (Internet and Phone) employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Sonic (Internet and Phone) 3.7 out of 5 for work life balance, 4.1 for culture and values and 3.6 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at Sonic (Internet and Phone) to be management, career development, benefits and the cons to be senior leadership, compensation.
