Sonora Quest Laboratories Reviews | Glassdoor

Sonora Quest Laboratories Reviews

Updated May 11, 2017
114 reviews

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Full-time Part-time

3.4
Star Star Star Star Star
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Approve of CEO
Sonora Quest Laboratories President & CEO David A. Dexter
David A. Dexter
69 Ratings

114 Employee Reviews

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Pros
  • Great benefits, recognize hard work and dedication and allows advancement within the company (in 13 reviews)

  • Good benefits, boss was considerate (in 7 reviews)

Cons
  • Being a 24/7 Lab makes it challenging to manage a work life balance, but it's attainable (in 5 reviews)

  • Upper management/SLT is either not aware or doesn't care about high turn around of staff and feedback given by front line employees (in 5 reviews)

More Pros and Cons

  1. "Decent Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Phlebotomist in Tempe, AZ
    Former Employee - Phlebotomist in Tempe, AZ
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Sonora Quest Laboratories full-time (Less than a year)

    Pros

    Good Benefits
    Good Pay
    Company offers training for most positions

    Cons

    Difficult job (phlebotomy)
    Days can range from really fast to quite slow


  2. "Great Place to Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Clinical Laboratory Assistant in Tempe, AZ
    Former Employee - Clinical Laboratory Assistant in Tempe, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Sonora Quest Laboratories full-time (More than a year)

    Pros

    The people I worked with were friendly, helpful, and always willing to share their knowledge.

    Cons

    As with many companies, you can only advance so far without a degree. It's a great incentive to go back to school.


  3. "Phlebotomy Tech ll"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - In-Office Phlebotomist Ll in Chandler, AZ
    Current Employee - In-Office Phlebotomist Ll in Chandler, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sonora Quest Laboratories full-time (More than 3 years)

    Pros

    Great job and career i have loved every moment

    Cons

    there really are none that i can think of at the moment except the traffic to and from work.

    Advice to Management

    if i was to say one thing is to stay involved


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  5. Helpful (1)

    "LTC"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Phlebotomist in Prescott, AZ
    Current Employee - Phlebotomist in Prescott, AZ
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Sonora Quest Laboratories full-time

    Pros

    Money well invested in employee retainment, well rounded company goals, opportunity to grow

    Cons

    Limited staffing,limited availability for scheduled time off, low pay, poor management, frequent discontent among staff

    Advice to Management

    Screen your managers before employing them, fire those that are deserving of it, pay your staff accordingly


  6. "Not bad but not for everyone"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Specimen Processor in Tempe, AZ
    Current Employee - Specimen Processor in Tempe, AZ
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Sonora Quest Laboratories (More than 5 years)

    Pros

    After years, finally competent supervisors who actually care about your success. Also finally incentive pay to go above and beyond our daily goals. Benefits are amazing. The health insurance makes me never want to work for another company again. Loud and fast paced environment with 50+ people working at a time during night shifts. Allowed to listen to music for your whole shift. SQL's got a program that pays for your school if you want to advance your career. Supervisors are always willing to help you advance, even if it's to a different department. Everyone gets along great

    Cons

    You accrue about a day of PTO each pay period, and you have to use that PTO for any holidays and sick days as well. Completely drains your PTO around Thanksgiving and xmas. Only given 3 sick days every 6 months - and those are used if you are late more than 5 minutes or leave early for any reason. During busy seasons a lot of overtime is expected. Inexperienced employees get promoted too quickly, which leads to poorly trained new employees. Very high turnover rate with a lot of new people who just stop showing up. Not really payed enough to deal with the bodily fluids and specimens that we do.

    Advice to Management

    Really evaluate potential employees in interviews and make it clear what's expected and what they'll be doing so they don't just leave after the first day, or not know what is expected of them once out of training.


  7. "Courier"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Courier in Tempe, AZ
    Former Employee - Courier in Tempe, AZ

    I worked at Sonora Quest Laboratories (More than 8 years)

    Pros

    Freedom to work independently. Management conveys their wishes to employees and as long as you comply with their requirement working there is great.

    Cons

    Attention to detail is of primary importance. Don't consider working there if your prone to making errors or unable to be consistently reliable.

    Advice to Management

    Consider rewarding employees who consistently perform at a high level with gift cards, movie tickets, etc. to show appreciation for their value to the company.


  8. "Lab Tech IIII"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tennessee in Memphis, TN
    Current Employee - Tennessee in Memphis, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sonora Quest Laboratories full-time (More than a year)

    Pros

    Good pay,benefits, personal growth time great co workers , company is employee oriented and Sonora Quest is always implementing new ideas to better the company

    Cons

    Not enough employees , Not enough experience managers , long hours, area that company is located , and lack of specimen processors to keep work flow steady

    Advice to Management

    Management need to focus on being properly trained on all procedures , SOP's , troubleshooting and solving issues throughout the lab so that entry level employees are trained to do their job effectively


  9. "Good Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Tempe, AZ
    Current Employee - Anonymous Employee in Tempe, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    It's a good company to work for. Good benefits, generous paid time off and people are awesome.

    Cons

    none so far that I can thin of.


  10. "Manager"

    Star Star Star Star Star
    Former Employee - Laboratory Manager in Chandler, AZ
    Former Employee - Laboratory Manager in Chandler, AZ

    Pros

    Enjoyed working with patients and being apart of making the company grow and expanding for future patients. I am a highly motivated person and I love people and challenge.When a patient don't trust that you can draw them and is scared mostly children I've been known to earn there trust I would never stick a needle into a patient if I wasn't 100percent sure . I treat people all people all ages as if was me or a family member. The relationship between you and the patient is priceless ❤️

    Cons

    We needed our hours to change for patients whom needed there labs done for the following day . I've been told by many patients that they needed there lab work done on certain days and different times due to there work schedule and I agreed. I understand that and unfortunately I couldn't extend the company rules. I honestly didn't like to turn anyone away or have a patient upset .

    Advice to Management

    I have managed several clinics the advice for others will be to treat every single person whom you may come into contact with common courtesy and always be extremely patient and positive professional at all times .


  11. "Love this company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - In-Office Phlebotomist II in Chandler, AZ
    Current Employee - In-Office Phlebotomist II in Chandler, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sonora Quest Laboratories full-time (More than a year)

    Pros

    Great benefits, recognize hard work and dedication and allows advancement within the company. I see myself here for the long haul.

    Cons

    There are no cons that I have at this point but if I have to choose it would be very hard to come up with any reason.


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