Sonora Quest Laboratories Reviews | Glassdoor

Sonora Quest Laboratories Reviews

Updated February 12, 2019
137 reviews

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3.2
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Sonora Quest Laboratories President & CEO David A. Dexter
David A. Dexter
80 Ratings

Employee Reviews

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Pros
  • "Great benefits, recognize hard work and dedication and allows advancement within the company" (in 14 reviews)

  • "Good benefits, boss was considerate" (in 11 reviews)

Cons
  • "Better work/life balance is needed" (in 6 reviews)

  • "Upper management is horrible to their employees, sites are short staffed and we aren’t allowed to work any overtime" (in 8 reviews)

More Pros and Cons

  1. Helpful (1)

    "Phlebotomist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Phlebotomist in Mesa, AZ
    Former Employee - Phlebotomist in Mesa, AZ
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Sonora Quest Laboratories part-time (More than a year)

    Pros

    None that I can think of.

    Cons

    Upper management is horrible to their employees, sites are short staffed and we aren’t allowed to work any overtime. The pay is garbage!! Sonora Quest has such a huge presence in Arizona, you’d think they could afford to pay their employees better... it’s embarrassing, especially with minimum wage going up, each year. This company has a hard time retaining employees past one year, because they are treated like crap and are underpaid. Too much drama.

    Advice to Management

    Medical professionals pay quite a bit of money to go to school, in order to learn these jobs that pay way too little. My 18 year old daughter makes just as much as I do, working in fast food. That’s RIDICULOUS AND EMBARRASSING. Maybe do some “house cleaning” with current your current management??


  2. "Good Commercial Laboratory To Work For"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Tempe, AZ
    Current Employee - Anonymous Employee in Tempe, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sonora Quest Laboratories full-time (More than 5 years)

    Pros

    Great company where managers understands and allow for a work life balance. Insurance is great and I feel like I am a valued member.

    Cons

    The facility could be better. The faucets in one of the bathroom trickles and the AC goes out too often for a laboratory building in Arizona.

  3. Helpful (1)

    "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Phlebotomist in Florence, AZ
    Former Employee - Phlebotomist in Florence, AZ
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Sonora Quest Laboratories full-time (More than a year)

    Pros

    Not micromanaged
    Great training
    Up to date on observations and reviews

    Cons

    You're not allowed to refuse a patient during normal hours, but will get a verbal for 7 minutes ot when a patient comes in with a 4 page order of 27 tubes, including pour offs, frozen, etc


  4. "Good company"

    StarStarStarStarStar
    Former Employee - Former Employee
    Former Employee - Former Employee

    I worked at Sonora Quest Laboratories (More than 8 years)

    Pros

    The people are easy to work with. Benefits are good. Good work life balance.

    Cons

    Pay is not as competitive as others.


  5. "Stat courier"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Sonora Quest Laboratories full-time

    Pros

    Always overtime, benefits, can learn a lot

    Cons

    Always overtime, high turnover

    Advice to Management

    Be nice! People don’t last when you’re not nice


  6. Helpful (3)

    "Stressful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Phlebotomist in Phoenix, AZ
    Former Employee - Phlebotomist in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Sonora Quest Laboratories full-time (More than a year)

    Pros

    Paid time off and health insurance

    Cons

    Management plays favorites and when they ask about how do you feel about the company they expect you to be cookie cutter happy. Whenever a supervisor felt that you were considered a “threat” you’d get longer hours and write ups.

    I worked with banner staffing and ended up working at Sonora quest for a good 2 years. I was getting paid 13.50 to do front desk work, draw blood, take co pays, call out billers to discuss a bill and to process our samples. We were always short staffed making it hard to work. In addition, we were limited to our butterfly needles. During orientation the company sells you a dream but once you start working you’ll the dreadful reality. No ethics in this company and upper management gets the big bucks as you see Dave Dexter driving a Tesla.

    Oh did I mention their quanum system that we use to enter orders is always down.

    Advice to Management

    Treat your phlebotomist better since we are the face of the company and do a lot of roles in our job.


  7. Helpful (2)

    "Poor training, long hours"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Clinical Lab Assistant in Tempe, AZ
    Former Employee - Clinical Lab Assistant in Tempe, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Sonora Quest Laboratories full-time (More than a year)

    Pros

    -Stable job
    -Good opportunities for overtime
    -Generous PTO

    Cons

    -Poor training and then expected to do a great job off the bat
    -Managers play favorites
    -You're constantly running around for 8+ hours

    Advice to Management

    Do a better job at training so everything is more efficient.

  8. Helpful (1)

    "Good place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Medical Laboratory Technologist in Phoenix, AZ
    Current Employee - Medical Laboratory Technologist in Phoenix, AZ
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Sonora Quest Laboratories full-time (More than 5 years)

    Pros

    Training employees well and giving them autonomy to do their job.

    Cons

    Wages are bit stagnant. Pay raises are very small at the end of the year for the work load and size of the company.

    Advice to Management

    Compete with the market in terms of pay/raise of wages.


  9. Helpful (1)

    "Phlebotomist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Sonora Quest Laboratories full-time

    Pros

    Tuition reimbursement if you go back to school for Medical Lab Technician

    Cons

    Coworkers and some management get stressed out and they take there stress out on you. And you really don't get paid enough.


  10. "Clinical Lab Assistant"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sonora Quest Laboratories part-time

    Pros

    Friendly People, walk around hospital,

    Cons

    Too much work and lots of time staying late, Dark Labs