Sorenson Communications Reviews | Glassdoor

Sorenson Communications Reviews

Updated December 17, 2017
97 reviews

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3.9
StarStarStarStarStar
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Sorenson Communications Acting CEO Scott Sorensen
Scott Sorensen
4 Ratings

97 Employee Reviews

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Pros
  • Flexible schedule, Comfortable work environment (in 14 reviews)

  • Contribute to deaf and hard of hearing community (in 5 reviews)

Cons
  • As a former center manager, work/life balance can be challenging (in 5 reviews)

  • Middle management does not have enough management training; a culture of gossip, nepotism and favoritism at play (for hours, holiday work and raises) (in 5 reviews)

More Pros and Cons

  1. "Been with the company 10 years - better than most."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Video Interpreter
    Current Employee - Video Interpreter
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Sorenson Communications part-time (More than 8 years)

    Pros

    Flexible schedule, decent pay, close to home, some professional development reimbursement.

    Cons

    Upper management totally disconnected from daily life, pay not comparable to community work (at all), no health insurance benefits (even though I've worked 29 hours a week for the company for 10 years), very poor communication re: policy and procedures.

    Advice to Management

    Listen to your interpreters and center directors.


  2. Helpful (1)

    "Good Place to Start"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sorenson Communications full-time

    Pros

    Benefits, People, Challenging job responsibilities,Company Culture

    Cons

    Pay, Work life Balance, Politics

  3. "Great Place To Work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Operations Specialist
    Current Employee - IT Operations Specialist
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sorenson Communications full-time (More than a year)

    Pros

    Benefits and insurance coverage is great!

    Cons

    Vacation days could be increased.


  4. "Video Interpreter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Video Interpreter in Chicago, IL
    Current Employee - Video Interpreter in Chicago, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Sorenson Communications full-time (More than 8 years)

    Pros

    One of the leaders in the Video Relay Service field with great benefits and a supportive environment.

    Cons

    As a former center manager, work/life balance can be challenging.


  5. Helpful (1)

    "Good company and benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sorenson Communications full-time

    Pros

    Willing to work with you if any issues arise.

    Cons

    Tend to go through many temp employees rather than investing in permanent ones.

    Advice to Management

    Hire long term employees to get better quality of employees.


  6. "Hard Work with a Flexible Schedule"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Video Interpreter in Austin, TX
    Current Employee - Video Interpreter in Austin, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Sorenson Communications part-time (More than 3 years)

    Pros

    Flexible Schedule and Decent Pay

    Cons

    VRS is difficult work, with out much down time. Often time only 15 seconds between calls. Not much room to grow professionally.


  7. Helpful (1)

    "Video relay interpreter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Video Relay Interpreter in Seattle, WA
    Current Employee - Video Relay Interpreter in Seattle, WA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Sorenson Communications part-time (More than 10 years)

    Pros

    Great professional development opportunities and supportive team.

    Cons

    The length of time required the work in a given shift is more than the recommended safe work practices by RID.

    Advice to Management

    Focus on sustainability with more break times to recover. Creating a safer work environment will insure healthy interpreters for an ongoing workforce.

  8. "Software Engineer in test ll"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer In Test II in Salt Lake City, UT
    Current Employee - Software Engineer In Test II in Salt Lake City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sorenson Communications full-time (More than a year)

    Pros

    Great work culture, friendly environment , work life balance

    Cons

    No work from home policy


  9. Helpful (4)

    "One of the best companies I've ever worked for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Salt Lake City, UT
    Current Employee - Anonymous Employee in Salt Lake City, UT
    Recommends
    Positive Outlook

    I have been working at Sorenson Communications full-time (Less than a year)

    Pros

    Coming from various jobs in D.C. at Gallaudet University I was pleasantly surprised how Deaf-freindly this company is here in Utah where I now work. This company is one of the best examples I've seen where Deaf and hearing are truly working together, the hearing folks try hard to learn our language and understand our culture, not because they have to but because they really like working with us. No, this company isn't always perfect. Some people feel stuck or limited, there's always that type of employee in any company. I don't feel that way, I think Sorenson has really high expectations from their employees and this is more of a good thing than a bad thing. We are pushed to our highest potential. I feel like I can take on any job and roles if I ever decide to leave and thats saying a lot being Deaf myself. Thank you Sorenson!

    Cons

    I wish more Deaf would not be afraid to move to Utah or be willing to give Sorenson a shot in other states, we could use more #DeafTalent here!

    Advice to Management

    Sometimes this company gets a bad image (in the community) based on a few manager's poor decisions. My advice would be to communicate with your team before making big decisions. They have good ideas, often times ideas that you never considered.


  10. "American Sign Language Video Relay Interpreter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Sorenson Communications part-time

    Pros

    Great atmosphere with a very pleasant, staff centered atmosphere. Management is responsive and truly cares about the growth and well-being of their staff.

    Cons

    This is challenging work. Not for the faint of heart or those who lack stamina.

    Advice to Management

    Keep doing what you do. You've come a long way!


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