Sound Transit reviews

3.6

48% would recommend to a friend

(154 total reviews)
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Dow Constantine

50% approve of CEO

43% positive business outlook

Sound Transit has an employee rating of 3.6 out of 5 stars, based on 154 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sound Transit employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation & Logistics industry (3.5 stars).

Reviews by job title

154 reviews
1.0
Aug 16, 2018

Stay away if you are competent and educated

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You don't pay into social security. Convenient location if you are a transit commuter.

Cons

This review is purely my opinion posted in the public interest. In my first two weeks here, I had multiple users and IT personnel ask me if I had ever seen an IT department that was operated like this. I had not. What's more interesting is I had multiple people throughout my time there ask me the same question. People complained about IT and its incompetence nearly weekly. Note many of the other negative reviews here are mostly by IT people. There is a high level of incompetence in IT Senior Leadership and beyond, mostly promoted due to tenure rather than performance. So called senior leadership that just says yes to whoever is standing in front of them at the moment, no concept of critical thinking whatsoever. PMO and the PM's are a bad joke, most can't even schedule a meeting without hand holding and many seemed to have little more than a High School Diploma, then get condescending with functional managers who have a lot of credentials and education. The level of incompetence is astounding. Business analysts and most IT resources are extremely junior. The only reason anything seems to get done here is due to overpriced contractors hired to fix the mistakes made by these incompetent people. Administrative assistants can't figure out how to use basic software most of the corporate world uses and tax payers end up footing the bill for millions of dollars in new software that the agency doesn't need if they hired more competent people. High School educated administrative assistants go to technical conferences for IT people at the cost of tens of thousands of dollars then complain they can't figure out how to use the software that others in the private sector seem to do fine with and want something else for millions more, again at the tax payers expense and these same high school educated people overrule technical managers with Masters degrees and more than a dozen IT certifications and decades of experience. Agency has a mambi pambi culture. Education, credentials and competence are trumped by high school educated clerks who know the leadership above you will say "yes" to whatever they want. Going along to get along is what counts at this mediocre organization. In my first few months here I corrected half a dozen poor technical decisions made by senior leadership and my predecessor, yet another person with no university education, despite those decisions having passed multiple reviews and approvals from many so called "experts" yet I was able to find and point out critical flaws and issues within 30 minutes each time. It was like IT 101 EVERY day. The CEO has tried to whip this place into shape and get rid of the dead weight and had many attacks against him as a result. Take it from me, if you have a lot of education, credentials and experience, do not come here...I've never worked with such mediocre people in my entire career, and frankly HR is part of the problem. HR has high turnover and is practically out to lunch so to speak. Oh, and the agency appears to be predominately white. Take a look at how many minorities hold senior executive positions here.... I wouldn't be surprised if they tried to flood this place with fake positive reviews after this review. If you don't believe me about their incompetence, just take a look at some of the news stories about projects that are several years behind schedule and hundreds of millions over budget. These people just come and tax you more, no private organization would ever survive with this level of incompetence.

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Sound Transit Response
7y
We value your feedback and take your comments very seriously. As an Equal Opportunity Employer, Sound Transit strives to have a workforce that is diverse, equitable, and inclusive. We will continue to evaluate and monitor our processes and work culture to ensure that they align with our values.
1.0
Mar 15, 2018

Cultural Disaster

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Decent benefits. If you lack a conscience, you can get away with hiding from work for years. A free Orca card will get you to their offices, oddly situated in an area of the city plagued with rampant homelessness and general human degradation; which is disregarded with a strange, yet palpable, callousness from the organization.

Cons

Should you wish to apply for a position at this agency, start by taking a close look at some recent news articles regarding the CEO and the toxic culture he is creating. Such a carefully-crafted toxicity seeps into every nook and cranny of the organization. Sound Transit harbors a fear-based culture steeped in command and control dynamics, creating a hostile work environment whereby most people feel disempowered and disgruntled. Anyone with an ounce of creativity or imagination would feel terminally stifled here. The fear of failure in the agency is so entirely palpable, my boss used to shake with anxiety, immobilized, on an almost daily basis. In this environment, innovation will never thrive. If you are looking for an organization where you can make a difference, contribute, and have your opinions valued, please don't bother applying to Sound Transit. It will never happen, here, so long as senior management fears repercussions from the board and public on every business decision, down to ordering paperclips.

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Sound Transit Response
8y
Thank you for taking the time to leave a review. Comments like this help us grow.
2.0
Apr 24, 2018

Women Beware

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There is a good education benefit but you don't have the possibility of working flexible or reduced hours to take advantage of it. The benefits are great and you will be reminded of how great the benefits are while you work for less money.

Cons

All jobs require a degree or previous experience. Women, who are more likely to not have a degree, will find limited options for growth. Experience will not hold the same weight as a degree when your salary is considered. Should you try to step into a role that is a big step above your current job title be aware that ST will base your ST salary on your current salary so you will be asked to do the same work as others but at a lower salary. It will take multiple years before your salary will be reviewed enough times to warrant being granted the same salary as others in your department. This will be sold as "internal equity".

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Sound Transit Response
8y
Thank you for your feedback. We are committed to creating a transparent and inclusive environment for all our employees so we are disappointed to hear about some of your experiences. We value and consider all feedback as we continue to find ways to enhance our compensation and benefit programs. We wanted to address a couple of your specific concerns here. First, we have made a committed effort to address internal equity within Sound Transit based on feedback from our employee survey. HR completed a large compensation study in November of 2017, which aligned both men and women compa-ratios to 97 percent. We will continue in 2018 with a study to be completed in October. In order to be completely transparent in our pay practices, we are currently training managers and employees on our compensation program and processes, which includes our annual compensation study process. Second, HR has completed workplace flexibility focus groups and will be recommending a new workplace flexibility program. This program will address many flexibility aspects but will also include flexibility options for employees who would benefit from furthering educational needs. This program expected to roll out in late 2018. Again, thank you for your ongoing contribution and feedback.
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Glassdoor has 179 Sound Transit reviews submitted anonymously by Sound Transit employees. Read employee reviews and ratings on Glassdoor to decide if Sound Transit is right for you.