South Bay Community Services Reviews | Glassdoor

South Bay Community Services Reviews

Updated Jun 6, 2019

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Found 175 reviews

2.7
StarStarStarStarStar
Rating TrendsRating Trends
36%
Recommend to a Friend
0%
Approve of CEO
Sara Hart
3 Ratings
Pros
  • "Flexible schedule, autonomy, reasonable salary, upward mobility(in 18 reviews)

  • "Helpful environment for entry level clinicians(in 16 reviews)

Cons
  • "Lots of no shows which can affect your PTO if you fall beneath the minimum (20)(in 27 reviews)

  • "Hiring EI clinicians to take over a former(in 26 reviews)

More Pros and Cons
  1. Helpful (1)

    "Great Place to Work- Diverse Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at South Bay Community Services full-time

    Pros

    diverse case loads and ability to see a wide variety of consumer needs. great place to practice and fine tune clinical skills and interventions. supportive work environment and supervisor.

    Cons

    high case loads, high wait list

    Advice to Management

    more supervisors to spread work load

    South Bay Community Services2017-07-25

    South Bay Community Services Response

    July 27, 2017South Bay

    Thank you for your comments. Yes, the environment at South Bay is tremendously supportive. It’s also conducive to professional growth and career advancement opportunities. We see a variety of consumers with a diverse set of needs, and we’re proud to be able to provide our services ...

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  2. "Good start up job"

    StarStarStarStarStar
      Former Employee - Anonymous Employee 

      I worked at South Bay Community Services part-time

      Pros

      Great experience straight out of college learn many techniques and plans

      Cons

      Pay and work load can be better

      South Bay Community Services2019-05-29

      South Bay Community Services Response

      May 30, 2019South Bay

      We echo your comments that South Bay is a great place for recent graduates to develop professionally in this field. Such is also the case for experienced behavioral health professionals. Providing ongoing training and professional development opportunities is one of our leadership ...

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    • "High Stress"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Professional in Lowell, MA
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at South Bay Community Services full-time for more than 5 years

      Pros

      Supportive Supervisors, Ability to engage Clients in Levels of Change

      Cons

      Low pay, Long hours, Poor Training Opportunities

      Advice to Management

      Pay Front Line Colleagues a liveable wage.

      South Bay Community Services2019-06-06

      South Bay Community Services Response

      June 12, 2019South Bay

      We often hear accolades about our supervisors and are glad you appreciated their support. And yes, having the opportunity to serve clients when they need you most is a privilege. Our leadership team truly cares about our employees, including their professional development and success ...

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    • Helpful (2)

      "Don’t say you weren’t warned"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Office Support 
      Negative Outlook
      Disapproves of CEO

      I have been working at South Bay Community Services full-time for more than 5 years

      Pros

      Co-workers, direct boss respects you and appreciates your work.

      Cons

      I have worked in various administrative support roles at South Bay for nearly 8 years. The job never really paid well (if I continue working here getting the 2 percent annual raise will require them to give me another raise to meet the MA minimum wage when it increases, to give you an idea ) but it was tolerable due to a pretty good amount of time off and awesome co-workers. My first year I earned 2 weeks vacation plus...

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      Advice to Management

      Stop giving feedback to every review it just proves our point and makes you look even more desperate.

      South Bay Community Services2019-05-30

      South Bay Community Services Response

      June 6, 2019South Bay

      We take all employee feedback seriously, and we'd like to speak with you regarding your concerns about the new PTO plan. Our leadership team is continually looking for ways to show our employees how much they are appreciated, and this new plan should benefit not only our team members ...

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    • Helpful (2)

      "Your Masters Degree gets paid like a Staples Floor staff."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Clinician in Lynn, MA
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at South Bay Community Services full-time for less than a year

      Pros

      Had a cool new boss. She was cool.

      Cons

      Upon hiring, HR lied about the pay system with taking about “administrative” versus “clinical” hours. 1.) You will be working sometimes more administrative hours than clinical, and, let me mention, you do NOT get paid for admin hours. 2.) Be prepared for no shows, which also doesn’t get you your clinical hours. 3.) You bring your work home and can work late night, coming up with plans and activities for clients...

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      Advice to Management

      Pay your people better, and be honest about clinical hours.

      South Bay Community Services2019-06-01

      South Bay Community Services Response

      June 10, 2019South Bay

      We are sorry to read your comments. During the interview process, our HR team takes care to be as transparent as possible about our model and approach to serving our clients. We recognize that the work we do in serving others is not easy. We also know that our work is positively changing ...

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    • Helpful (1)

      "Its for profit for a reason"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Staff Therapist in Chelsea, MA
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I have been working at South Bay Community Services full-time for more than a year

      Pros

      High level of flexibility General goodwill among co-workers

      Cons

      Must complete a lot of (unpaid) organizational tasks Lack of shared experiences with clients (because it is mostly outreach work, coworkers never see or experience your clients) Poor pay Insufficient compensation for travel Negative (dirty, potentially unsafe) environments in clients' homes Inconsistent pay No accountability for clients as there is no cancellation fee Too much time in the car Company is strict...

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      Advice to Management

      If you are going to hire new grads, make sure they have the support they need to start this job, if that's possible. It is pure insanity to be a first time independent therapist, be going into unknown settings constantly, be managing your schedule completely independently, learning how to hold client's accountable, and managing all of the paperwork and insurance auths on one's own. Bad system.

      South Bay Community Services2019-05-07

      South Bay Community Services Response

      May 8, 2019South Bay

      We echo your comments that flexibility in schedules and our wonderful employees are two of South Bay’s greatest attributes. We are sorry to read your other comments, as the experience you’ve described does not reflect the culture we’ve worked to foster for our employees. Understanding ...

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    • "Supportive Environment"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Staff Therapist in Worcester, MA
      Recommends

      I have been working at South Bay Community Services full-time for more than a year

      Pros

      Supportive supervisors, Opportunity to make good money, Flexible schedule

      Cons

      Traveling often, winter driving can be tough

      South Bay Community Services2019-04-20

      South Bay Community Services Response

      April 23, 2019South Bay

      Thank you for taking the time to share your comments. We agree that our amazing supervisors and flexibility in schedules are some of South Bay’s greatest attributes. We appreciate your commitment to service, and thank you for being part of the South Bay team.

    • Helpful (1)

      "Turn-over"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Treatment Coordinator 
      Doesn't Recommend
      Neutral Outlook
      Approves of CEO

      I have been working at South Bay Community Services full-time for more than a year

      Pros

      Great people, good company values

      Cons

      Poor pay, high turnover rate

      Advice to Management

      Please consider raising the hourly salary or providing some additional incentives to your direct care staff. The amount of work that this job requires is extremely difficult to continue doing when your efforts aren't rewarded or you aren't recognized for your dedication. I've been working here for over a year; my annual review hasn't been completed, I haven't received a raise, I can barely afford the commute I drive to...

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      South Bay Community Services2019-03-25

      South Bay Community Services Response

      March 29, 2019South Bay

      Thank you for taking time to share your thoughts with us. We take all employee feedback seriously, as it helps us identify challenges and establish opportunities for improvement. We agree that both our clients and team members make doing what we do every day worth it. Our leadership ...

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    • "CBHI Leominster (a.k.a “The Leominster Llamas” -our designated team name)"

      StarStarStarStarStar
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      Current Employee - In Home Therapist in Leominster, MA
      Recommends
      Approves of CEO

      I have been working at South Bay Community Services full-time for more than 3 years

      Pros

      I started working at South Bay in 2015 as a Family Service Provider (TM/TT&S) after graduating from undergrad. I decided I wanted to pursue my MSW and I was given the opportunity to complete my second year internship (paid) as an IHT. Since working at South Bay I have had many opportunities for growth through being able to mentor new-hires, complete my internship, get hired as a full-time IHT after graduation, and...

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      Cons

      Benefits and Vacation are not great, however, they have improved since my time at South Bay and I am hopeful that the company is continuing to move in a positive direction. Compensation also seems to be fairly competitive with other agencies in the area. Scheduling can be challenging and overwhelming in the beginning, given it is fee for service, however, once getting used to it, it becomes much easier and manageable....

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      Advice to Management

      Increase time spent going to team meetings and getting to know clinical teams and staff. Continue to offer incentives like referral bonuses and bonuses for productivity!

      South Bay Community Services2019-03-01

      South Bay Community Services Response

      March 6, 2019South Bay

      We can’t say thank you enough for your continued dedication and commitment to South Bay, and it’s clear you’ve grown and excelled in your role! Providing ongoing training and professional development opportunities is one of our leadership team’s top priorities, and it’s wonderful ...

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    • "Therapist Review"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Therapist in Malden, MA
      Recommends
      Neutral Outlook
      Approves of CEO

      I have been working at South Bay Community Services full-time for less than a year

      Pros

      Lots of support Will provide supervision for licensure New site director really cares for the employees Lots of flexibility in scheduling Ability to make more money if you see lots of clients

      Cons

      Parking at site relies on parking meters that are strictly monitored by parking enforcement Lots of driving around to clients homes Scarce office space Lots of no shows which can affect your PTO if you fall beneath the minimum (20) In order to see the ideal number of clients (30) you end up working over 40 hours a week

      South Bay Community Services2019-01-15

      South Bay Community Services Response

      January 30, 2019South Bay

      Thank you for taking time to share your feedback. We absolutely agree with you that South Bay’s leadership team truly cares about employees – their schedules, their well-being, their success and more. We are extremely proud of the strong support network our team has established. As ...

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    Found 175 reviews