South Bay Community Services Reviews | Glassdoor

South Bay Community Services Reviews

Updated April 15, 2017
114 reviews

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Full-time Part-time

2.6
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Mike Pelletier
4 Ratings

114 Employee Reviews

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Pros
  • Flexible schedule which is great if you need to work around your own personal appointments or if you need a free morning or afternoon here or there (in 8 reviews)

  • Great experience builder, would recommend for those fresh out of a grad program, salaried positions, benefits (in 7 reviews)

Cons
  • Even if you schedule a lot of hours, it's basically up to the clients if you get paid because it's fee for service (in 13 reviews)

  • difficult at times to earn a livable wage due to no shows and cost of items for the job (in 20 reviews)

More Pros and Cons

  1. "Happy at my job for the first time"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Early Childhood Developmental Therapist in Hartford, CT
    Current Employee - Early Childhood Developmental Therapist in Hartford, CT
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at South Bay Community Services full-time (Less than a year)

    Pros

    Flexible schedule, autonomy, reasonable salary, upward mobility

    Cons

    Some travel, no pay for cancellations

    Advice to Management

    I like how the company is organized. Management is supportive and knowledgeable. I appreciate the culture of the staff and company overall.

    South Bay Community Services Response

    Apr 18, 2017 – South Bay

    We are excited to hear that you are happy at South Bay! Our leadership team works hard to provide a culture that is professionally fulfilling to our employees. Our flexible schedules and compensation ... More


  2. "Just don't bother"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Family Clinician in Brockton, MA
    Former Employee - Family Clinician in Brockton, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at South Bay Community Services full-time (More than a year)

    Pros

    Learned a lot from clients and coworkers

    Cons

    Don't work here, if you just got hired, quit or expect to get pushed too hard and burn out.

    Advice to Management

    Don't just say you want your staff to be healthy, show it.

    South Bay Community Services Response

    Apr 18, 2017 – South Bay

    You are correct in that there is so much to be learned at South Bay from both our consumers and our talented employees. We are very sorry to hear your other comments. I’m not sure when you were ... More


  3. "staff"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Staff Therapist in Boston, MA
    Current Employee - Staff Therapist in Boston, MA

    I have been working at South Bay Community Services (Less than a year)

    Pros

    helpful supervisors and training

    Cons

    work independently, lots of driving

    South Bay Community Services Response

    Oct 13, 2016 – South Bay

    Thank you for your feedback. We agree that our supervisors are indeed helpful, and they reinforce what makes South Bay such a unique organization. To your point, we continue to receive positive ... More


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  5. Helpful (1)

    "Good Work Atmosphere"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Mental Health Counselor in Bristol, RI
    Former Employee - Mental Health Counselor in Bristol, RI
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at South Bay Community Services full-time (More than a year)

    Pros

    I found the work environment to be really positive and no office politics, good management that were supportive (especially supervisors who help review cases), While I wasn't there very long, if you are a wanting to work full time and are a dedicated worker there seems to be room to move up quickly. The hourly rate is also pretty good for un-licensed masters level position.

    Cons

    As with many of the mental health jobs available, there is a lot of paperwork to figure out and sometimes doing all the state requirements for a client can over shadow the actual care you can give to a client. ANother downside is that clients are not always reliable in keeping appointments, leaving one's schedule open and causing you to lose and hour of pay. There is also quite a bit of driving and meeting in clients' homes.

    Advice to Management

    I'm not sure what the management is like at this time or what changes have been implemented in the past 3 years, so hard to give much input. I suppose if there was a way to pay counselors even when cancellations occur, while not over-burdening them with making sure the schedule is full, that could help counselors to not burn out..

    South Bay Community Services Response

    Oct 12, 2016 – South Bay

    Thank you for such positive feedback. To echo your comments, we do take great pride in providing advancement opportunities to our employees who continue to show their dedication to serving our ... More


  6. Helpful (1)

    "This job CAN work and you CAN make money!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Clinician in Lynn, MA
    Current Employee - Clinician in Lynn, MA
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    This is not an easy job. Period. End of Story. It is also an incredibly rewarding job that serves an amazingly diverse population. I began as full-time, but dropped down to part time due to being a full-time student. Absolutely would have stayed full time if I could.

    Earning potential- I've seen several people comment that it's impossible to earn money here, and I have not had that experience. Yes, at first your commitment rate will be terrible (probably 50-60% of new clients won't show up), HOWEVER, once you build up your caseload and hold boundaries with your clients around the no-show policy, your numbers can be excellent. I have been at SBCS for just over a year and my commitment rate hovers at 85%-100% each week, so it CAN be done.

    - Flexibility- You have an enormous amount of control over your schedule! For example, I would rather work long days than work more days, so I schedule myself 9 clients on Monday, 4 on Tuesdays, and 6 on Wednesdays. I also have coworkers who hate working mornings, so they have days that they work 11-8 or whatever they choose.

    - Supervisors- Obviously supervisors will vary from site to site, but I have had an amazing experience with mine. She is supportive, engaged, and completely understands how rigorous the job can be. She is always there for crisis situations, and responds to all of my questions, no matter how small.

    -Coworkers- My coworkers are some of the most incredible people I have ever met, hands down. I can always count on them for support, understanding, and brainstorming or perspective if I'm struggling with a client.

    Cons

    - Numbers- As a for profit company they are largely driven by numbers. As an employee who works 75% time, I'm expected to see a minimum of 15 clients per week, and can schedule up to 19. As a full time clinician you are expected to schedule 32 clients and bill for a minimum of 25 of them each week. These numbers (78% productivity expected) are HIGH for outpatient therapy (I recently spoke to another local outpatient clinic that expects 65% productivity). I find these numbers doable, but I also feel upset on the rare weeks that I am unable to meet productivity.

    -Bureaucracy- I often feel that there's always a 'company line' for things that come up at SBCS, and that can feel frustrating. Supervisors and upper management attempt to frame things as "client centered" or "strengths based", and I wish they would own that it's a business and the bottom line IS profit.

    - High Burnout- This job is not for everyone, and as a result you will see many, many, clinicians leave. This absolutely impacts client care (I have clients who went through 4 therapists in one year) and is disheartening as another member of the staff.

    Advice to Management

    Keep up with the changes, you ARE moving in the right direction!

    South Bay Community Services Response

    Sep 13, 2016 – South Bay

    Thank you for taking time to share such a positive review! A career at South Bay Community Services often means exactly what you shared: the ability to build your own schedule and make a difference ... More


  7. "Good training"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mental Health Clinician in Brockton, MA
    Current Employee - Mental Health Clinician in Brockton, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at South Bay Community Services full-time

    Pros

    - Ample opportunities to benefit from training and mentorship
    - Good pay and benefits
    - Great coworkers and culture
    - The company is steadily changing and growing and focusing more on employee retention and satisfaction

    Cons

    - Case log can be busy at times

    South Bay Community Services Response

    Aug 30, 2016 – South Bay

    Thank you for sharing! We appreciate this positive review, and we especially enjoy hearing that you’ve noticed the progress South Bay has been making recently. Our overall goal is to continue to ... More


  8. Helpful (1)

    "Just a thing"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Developmental Specialist in Worcester, MA
    Former Employee - Developmental Specialist in Worcester, MA
    Doesn't Recommend

    I worked at South Bay Community Services full-time (More than a year)

    Pros

    Great clients, great people to work with, learn a ton very quickly. If you are early in your career this could be a good move if your willing to put the work in

    Cons

    Crazy hours, terrible pay, horrible management, not paid for paperwork. They say they offer you a very competitive hourly rate, but they don't. If your client does not show up you do not get paid, and that happens more often then not. Hope you enjoyed that drive around Worcester!

    Advice to Management

    Start understanding what its like to be in the field, its amazing how you believe that your workers can do such unrealistic things.

    South Bay Community Services Response

    Aug 10, 2016 – South Bay

    We couldn’t agree more that we have great clients, great people and a great environment for learning! All of these things uniquely set South Bay apart from the rest. We are attuned to the level of ... More


  9. "Good for Beginners"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Quincy, MA
    Former Employee - Anonymous Employee in Quincy, MA

    I worked at South Bay Community Services full-time (More than a year)

    Pros

    Helpful environment for entry level clinicians.

    Cons

    High turn-over and long hours

    Advice to Management

    Support employees

    South Bay Community Services Response

    Aug 10, 2016 – South Bay

    Hello! Thank you for acknowledging our helpful work environment. We strive to create an environment that is conducive to success, not only for our entry-level staff, but for all South Bay employees ... More


  10. Helpful (1)

    "Critical and bureaucratic for a Social Service Agency"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Staff Therapist in Durham, NH
    Former Employee - Staff Therapist in Durham, NH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at South Bay Community Services full-time (Less than a year)

    Pros

    Co-Workers were excellent and had been putting up with a lot for a long time because they loved serving their clients.

    Cons

    From one moment there is a smile and friendly welcome and the next, the iron fist. It is hard on one's self respect, and not at all what I was prepared for when hired. The kicker is the work with clients is so rewarding, it was hard to leave.

    Advice to Management

    Hire managers that know how to nurture healthy relationships with those they supervise and , "the profits will follow."

    South Bay Community Services Response

    Aug 25, 2016 – South Bay

    We definitely agree that we have an excellent team at South Bay. Not only do our employees work hard to serve our consumers, they work equally as hard to serve each other. The current leadership ... More


  11. "Not supportive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Staff Therapist in Brockton, MA
    Former Employee - Staff Therapist in Brockton, MA
    Doesn't Recommend
    Negative Outlook

    I worked at South Bay Community Services full-time (More than a year)

    Pros

    Good experience with a variety of clients.

    Cons

    Hard to build full time consistent caseload. Poor compensation and benefits.

    Advice to Management

    Support employee self care

    South Bay Community Services Response

    Aug 12, 2016 – South Bay

    We agree that our employees gain invaluable experience and have an opportunity to work with a variety of consumers. This allows our employees to perform well in their positions and opens the door for ... More



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