South Bay Community Services Reviews | Glassdoor

South Bay Community Services Reviews

Updated December 13, 2017
146 reviews

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3.2
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Mike Pelletier
22 Ratings

146 Employee Reviews

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Pros
  • Flexible schedule, autonomy, reasonable salary, upward mobility (in 12 reviews)

  • Great experience for clinical work (in 8 reviews)

Cons
  • Fee for service and client cancelation can make working hard to manage funds (in 17 reviews)

  • Fee for service, no-shows, not great pay (in 22 reviews)

More Pros and Cons

  1. "Valued and respected"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at South Bay Community Services full-time (More than 8 years)

    Pros

    South Bay focuses on quality services, care for clients and wraparound services for youth. The services provided under the Child Behavioral Health Initiative are comprehensive and staff are trained to provide a high level of quality wraparound services to ensure youth and families have the support they need to stabilize home lives. Day Services are offered in some sites and provide structure to help adults live successfully in their own community. Outpatient providers offer services for all ages and diagnoses. As an organization that values providing outreach services, South Bay reaches consumers in their homes, where clinicians can gain a comprehensive picture of the environment that plays a factor in clients' lives. This is a wonderful place to learn and hone skills over time. There are opportunities for growth within the organization and CEU training opportunities at no cost. As an employee for 8+ years, it's been great seeing the positive changes in training, benefits, and opportunities for growth, particularly in the past 2-3 years.

    Cons

    EHR takes some getting used to, but once you grow accustomed to it, it's accessible and convenient. Scheduling can feel challenging in the beginning, and it seems like you're driving all over the place. Mentors and supervisors are provided to help develop a schedule. Most successful employees feel comfortable with scheduling by the end of the training periodic shortly after that.

    Advice to Management

    Keep listening to staff and training management. It's making a difference.

    South Bay Community Services Response

    Dec 7, 2017 – South Bay

    Thank you for sharing such positive feedback! We love to hear from long-term employees like you who intimately know how much our work directly impacts the lives of our consumers. We couldn’t agree... More


  2. "therapist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Therapist in Lowell, MA
    Current Employee - Therapist in Lowell, MA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at South Bay Community Services full-time

    Pros

    I have worked for southbay for more than 4 years! this is a great company to work for especially since i joined with limited experience! i love the flexibility, lots of experience, growth opportunities, great co-workers and exceptional training opportunities! please keep this up

    Cons

    high rate of turnover, compensation, lack of mileage pay, engagement in several meetings that are not compensated! Cancellations that are not compensated for yet this is not a clinician’s fault.

    Advice to Management

    Continue to listen to your workers especially those that are exiting to improve working conditions for your employees.

    South Bay Community Services Response

    Dec 7, 2017 – South Bay

    Thank you for your comments! We are proud of the progress we’ve made as a company, and we attribute much of our success to dedicated employees like you. As we continue to identify ways to make South... More

  3. "Clinical therapist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    I have been working at South Bay Community Services full-time

    Pros

    Flexible work hours and you can make your own schedule

    Cons

    Fee for service, no-shows, not great pay

    South Bay Community Services Response

    Dec 7, 2017 – South Bay

    We are proud to provide a work environment that allows for flexibility in schedules. Our leadership team understands that in a service-based industry such as ours, we must remain flexible so that we... More


  4. "Room for much improvement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Staff Clinician
    Current Employee - Staff Clinician
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at South Bay Community Services full-time (More than a year)

    Pros

    Supervisors are helpful, understanding
    Make your own schedule
    Clientel can be quite interesting
    Making a difference in others lives
    Supervision hours toward licensure
    Colleagues that are supportive

    Cons

    Clinician turnover (avg 1.5 yrs)
    Inadequate amount of PTO time
    Minimal gas mileage reimbursement
    Inconsistent training about documentation
    Prescriber turnover (approx 1 year)
    Lack of or inconsistent protocols
    Cant attend trainings unless you use PTO time or work extra to cover those hours missed
    Barely make 20 hours per week due to cancellations
    Not paid for 1.5 hrs meetings twice per month or mandatory weekly 1 hour supervision
    Decor of office is shameful (stains on walls & carpet), hard plastic chairs

    Advice to Management

    Provide more incentives such as higher hourly wage, more PTO time, trainings that are paid, update furniture and decor which will reduce turnover rate and enhance client satisfaction.

    South Bay Community Services Response

    Dec 7, 2017 – South Bay

    Thank you for taking time to share your feedback. We echo your comments about our helpful supervisors, flexibility in schedules, amazing consumers and supportive employees. South Bay absolutely does... More


  5. "It is a mess sadly"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at South Bay Community Services full-time (More than 3 years)

    Pros

    Freedom to practice within a prescribed framework. Desire for independent practice as NP

    Cons

    Disoganized. Systems that were in place and working well are being dismantled. It is like someone threw the “who cares anymore?” switch about 6 months ago. SBCS used to GREAT now it is just sad with staff burnout, senior management no longer caring about their “team”.

    Advice to Management

    Get back to listening

    South Bay Community Services Response

    Nov 30, 2017 – South Bay

    We can answer your statement about who cares – South Bay and senior leadership cares! We care about our amazing consumers, and we care about our invaluable employees. Day in and day out, our... More


  6. "Not Enough Clients to make Money!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Family Support Partner in Lynn, MA
    Current Employee - Family Support Partner in Lynn, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at South Bay Community Services full-time (More than a year)

    Pros

    The clients differ. Flexible schedule. Minimal Hours. Good health insurance.

    Cons

    SB throws you into the water without any training. You are entering people's homes with no plan towards intervention. Little guidance as you only really go into the office 1 or 2 times a week. Pay structure is the worst. My "base" is 27k annually. I get this for working 20 hours a week. If I work 30 hours a week then I get 42K annually. However, you are only allowed to see each client 4 hours a week. And if they only give you 5 clients then the max number of hours you can reach that week is 20. Therefore, there is no way to reach 30 hours unless they give you 6 clients. And if they give you 6 clients, odds are that 1/2 of the clients will cancel their session the day-of or just not show up. No growth if you don't have a Masters Degree.

    Advice to Management

    Worst pay structure ever! CHANGE IT!


  7. "Really unhappy toward the end"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Family Therapist in Hartford, CT
    Former Employee - Family Therapist in Hartford, CT
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at South Bay Community Services full-time (More than 3 years)

    Pros

    Independent work, gained skills, get to work with a lot of nice people. Learned much from my co workers and the people whom I served. I enjoyed being able to share in these experiences.

    Cons

    Before leaving the agency I had tried to access the EAP benefit for a little counseling of my own. I was told I was only permitted 3 sessions without the ability to have any additional, and these were to take place over the phone. I couldn't believe this. I have never seen these limitations before. My former employee did not treat it's employees like this.

    Advice to Management

    Provide better support to staff, cash bonuses

    South Bay Community Services Response

    Nov 10, 2017 – South Bay

    We are sorry to read you were unhappy toward the end of your time with us. Our leadership team works diligently to cultivate a culture at South Bay that is grounded in professional and personal... More

  8. "Clinician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at South Bay Community Services full-time

    Pros

    Plenty of experience, diverse case-load.

    Cons

    Fee for service, if you don't make quota(20 billable hours) this comes out of your sick time, vacation time. Claims to be flexible but difficult when you have to overbook and drive everywhere. Your car is your office, your co-workers you barely see and sit in an empty room trying to get clients.

    Advice to Management

    Trainings that count towards hours. Be more upfront with new employees(that most of the time is on the road.)

    South Bay Community Services Response

    Oct 23, 2017 – South Bay

    The experience our employees receive in serving our diverse consumers is amazing. And yes, there are many opportunities to garner such experience that can be used to achieve both personal and... More


  9. "TM"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    No opinion of CEO

    I worked at South Bay Community Services full-time

    Pros

    Flexible schedule
    Room for growth
    Great team members

    Cons

    Salary
    Frequent travel
    Can contribute to burnout

    Advice to Management

    NA

    South Bay Community Services Response

    Sep 29, 2017 – South Bay

    Thank you for your comments. Our flexibility in schedules, professional development opportunities and amazing employees are some of our best attributes – and we’re proud to say that! South Bay was... More


  10. "It is what you make it!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at South Bay Community Services full-time

    Pros

    Flexibility, receptive to feedback good and bad, incredibly supportive on site management team.

    Cons

    Compensation, benefits. Lack of compensation and benefits makes employees feel undervalued.

    South Bay Community Services Response

    Sep 22, 2017 – South Bay

    Thank you for your comments. We completely agree that our management team is very supportive of our staff. South Bay’s culture is one that welcomes genuine teamwork because we know that as we become... More


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