South East Water Reviews

Thanks for your review, we are constantly reviewing how to improve the work life balance here at South East Water. I’m sorry to hear that you don’t find the location convenient – our Head Office is a short drive from the M2 and M20 motorways, or a few minutes’ walk from Snodland train station. For lunch times, there is plenty to do with a small high street ideal for getting some groceries or a bite to eat and scenic lakeside walks next to the overspill car park, which is 8-10 minutes’ walk from the main car park. We are introducing ways to encourage car sharing and provide staff with permits for the main car park as soon as spaces become available. In our last employee survey which 87% of all staff completed, of these 89% would recommend South East Water as a great place to work, however career development and recognition/incentives are areas where we are making changes as a result from the feedback from our employees and we are now working with our employees to come up with ideas on improvements. Best Wishes Julia ... More Less

Thanks for your feedback, I’m so glad to hear that the call centre staff were kind. I really appreciate your comments about the overspill car park – I know this may not be ideal but it is just a short walk from the office building and many of our employees choose to walk together at the start or end of the day or colleagues will give a lift round to the car park. With regards to career progression, we always try to advertise vacancies internally before we publicise them externally, and we find that lots of our call centre employees go on to work in other areas of the business such as in our Communications, Asset, Finance and Operation functions. It is why my team are kept so busy! As one vacancy can often be cascaded down to more vacancies as employees are promoted/transferred into other roles. If our employees demonstrate the company values and are proactive in looking for their next career move, there are many opportunities open to employees at South East Water. Best Wishes Julia ... More Less

Thanks for your feedback. I was glad to hear that you found the staff friendly during your time here, and that you liked the office layout. However, your comments about the management and pay were disappointing. We’ve invested a lot of time and money training our current and future managers, and in 2016 many of them will be taken through a number of certified ILM training courses along with other mentoring programmes. With regards to pay, we were in fact the first water company to become a living wage employer and our salaries and benefits (including our pension contribution of up to 10%) are actually above average pay rates within the area. Once again, I appreciate you taking the time to give us your feedback and will pass your comments on to my team. Best wishes Julia (HR Manager) ... More Less

Thanks for your review! I’m glad to hear you had a positive experience working with us, and that you enjoyed the friendly atmosphere here. I’ll also pass your comments onto our IT department as I’m sure they’ll be happy to hear them. With regards to parking, it’s true that we’ve outgrown the car park at our head office. However, in order to accommodate staff and keep local residents/customers happy, we have provided additional parking facilities just a short walk away. We’ve not been made aware of any cars being vandalised there, but have listened to employee’s concerns and made changes such as improving the lighting and security gates. Thanks again for your feedback. ... More Less

Thanks for your feedback. We're really pleased to hear that you like the healthcare cash plan we're offering to all staff as a free benefit. We've had some great feedback about it so far! We know that parking has been an issue at our head office in Snodland and we are doing everything we can to improve this whilst being mindful of our local residents. Julia Dixon - HR Manager ... More Less