Southern New Hampshire University Reviews | Glassdoor

Southern New Hampshire University Reviews

Updated October 20, 2018
433 reviews

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3.3
StarStarStarStarStar
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Approve of CEO
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Paul LeBlanc
187 Ratings

433 Employee Reviews

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Pros
Cons
  • "Team Leads aren't equipped with skills or have no prior management experience" (in 49 reviews)

  • "Went from part time to full time after 1 yr" (in 13 reviews)

More Pros and Cons

  1. "Innovative and fast paced environment, in an organization with visionary leadership and a great mission."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Manchester, NH
    Current Employee - Anonymous Employee in Manchester, NH

    Pros

    If you want to work hard... for a great mission... and develop professionally... SNHU could be a great fit for you.

    Cons

    May not match people’s expectations about what the culture and pace of a higher education institution is / should be. SNHU culture mirrors more of what might expected at commercial companies.

    Advice to Management

    Continue to drive and invest in the alignment of company leaders and middle managers.


  2. "Student Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southern New Hampshire University full-time

    Pros

    The benefits at SNHU are wonderful, free tuition for oneself and family, good healthcare option and 403(B) retirement plan. The culture is positive, and the company's overall goal is to make the world a better place.

    Cons

    The pay is relatively low in comparison with other schools locally and nationally. It is very easy to cap out on your salary.

  3. "Team Lead"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Lead in Manchester, NH
    Current Employee - Team Lead in Manchester, NH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southern New Hampshire University full-time (More than 5 years)

    Pros

    The Benefits and Culture at SNHU are excellent.

    Cons

    There are many layers of management that can make it challenging to see change or make change. This can certainly be seen in many companies, however.


  4. "Admission Counselor (COCE online)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southern New Hampshire University full-time (More than a year)

    Pros

    Great opportunities. Each position in each department has options for advancement/raises and excellent benefits. A great corporate culture and every day is filled with great student and people interactions.

    Cons

    It can be difficult to move across departments internally, so make sure you are lining yourself up for the position you want out the door.


  5. "Very Good"

    StarStarStarStarStar
    Current Employee - Anonymous Employee in Manchester, NH
    Current Employee - Anonymous Employee in Manchester, NH
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Southern New Hampshire University full-time (Less than a year)

    Pros

    Compensation, class sizes, robust safety net for students, well prepared classes

    Cons

    Tricky to change outdated material


  6. "Adjunct Instructor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at Southern New Hampshire University part-time (More than a year)

    Pros

    Great university to work. I enjoy being an online adjunct instructor. They usually do their best to schedule adjunct faculty as long as you've kept your availability updated. The curriculum is on point. If you're looking to add supplemental income, teaching here is a great start!

    Cons

    The pay for adjunct instructors is low compared to the amount of time needed to instruct, manage, and grade papers.


  7. Helpful (3)

    "Beware of Fake Positive Reviews"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Southern New Hampshire University full-time

    Pros

    When you see 5 stars, all greens, and the cons are silly or non-existent, you should realize that this is a review posted by management to bring up their score. Make note of the poor rating for management, despite the fraudulent score hacking by management.

    Cons

    Management is a big issue here

    Advice to Management

    Stop covering up the issues at SNHU with fake reviews and fix the culture issues that exist. Use Glassdoor reviews as an opportunity to improve.

  8. Helpful (4)

    "I, Robot"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Academic Advisor
    Former Employee - Academic Advisor
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Southern New Hampshire University full-time (More than 3 years)

    Pros

    Health insurance is decent, retirement benefits, time off, flexible schedule, ability to make your own hours, food choices for employees.

    Cons

    When I first started at SNHU, it was a great place to work, filled with many opportunities and caring employees and leadership. Four years later, it is like a completely different University. The entire organization is run like a warehouse, where employees are expected to act like robots and do and say what leadership tells them. Voicing your own opinions and views are strongly discouraged, and if you try to do what you think is best for your students, leadership will reprimand you for it. Students are allowed to threaten, yell, swear, and degrade advisors without suffering any consequences, which I guess comes with accepting any person with a credit card, regardless of whether they can form a coherent sentence or not. It seems like SNHU has gone from caring about their employees and what is best for students, to only caring about numbers and how many students they can graduate. The integrity of the degrees from SNHU are decreasing, as they are operating as a diploma mill who forces their culture on employees, instead of a credible institution.

    Advice to Management

    Listen to all of your employees, especially those who are actually student-facing.; they know what they need to retain students. And when people with no project management experience or leadership skills are running the show, you will continue to see high turnover rates and unhappy employees.


  9. Helpful (7)

    "You’re not an admission counselor, you’re a salesperson."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Admissions Counselor
    Current Employee - Admissions Counselor
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Southern New Hampshire University full-time (Less than a year)

    Pros

    - amazing benefits (health, dental, vision)

    Cons

    - huge emphasis on numbers, and quantity of students over quality
    - run like a sales company - using sales software to track students
    - encouraged to get anyone and everyone to apply, get accepted, and get registered regardless of their suitability to pursue further education
    - people joke about “drinking the kool aid” at SNHU but it’s pretty real. If you don’t buy into the “we’re awesome, this is awesome” mindset all of the time it’s not unrealistic to think you’ll be given a hard time
    - the job is a call center job and entails what is essentially telemarketing
    - the pay itself is garbage for those who have obtained a bachelor’s degree or higher. Pay isn’t based on merit or experience but rather how quickly you succumb to the brainwashing that is SNHU
    - you’re expected to bow and kiss the ground anytime anyone relatively “important” walks by, and avoid direct eye contact (not seriously, but almost)
    - the way some leaders speak to lower-ranking people is mind baffling and honestly just disgusting. No one working at SNHU is under the age of 5, so the condescension and baby voices can be filed away
    - it doesn’t feel like you’re helping students at all most of the time

    Advice to Management

    I know you’re seeing dollar signs right now and want to graduate hundreds of thousands of students over the next few years but in doing so, the quality of your academics is being degraded because the quality of the students you graduate is so poor. A degree from SNHU means nothing in the real world and will continue to mean nothing as long as you continue to place value on money (by the way, you operate like a for-profit and that’s exactly why everyone thinks you are one) over the quality of your student body.


  10. "Great School - Very Fast Pace"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Executive Director in Manchester, NH
    Current Employee - Executive Director in Manchester, NH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southern New Hampshire University full-time (More than a year)

    Pros

    1) PTO and benefits are excellent
    2) Management is forward thinking and proactive
    3) Opportunities for advancement abound
    4) Salaries are good for technical and upper managerial positions

    Cons

    1) Pace is likened to drinking from a fire hose.
    2) Plenty of PTO, but at the pace, it’s hard to find time to use it

    Advice to Management

    Find a way for employees to achieve work/life balance in the context of the fast pace.


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