Southwest Airlines Reviews in Chicago, IL | Glassdoor

Southwest Airlines Chicago Reviews

Updated June 29, 2017
44 reviews

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Chicago, IL

4.0
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44 Employee Reviews

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Pros
Cons
  • Get mandatory overtime from late night to mid morning (in 64 reviews)

  • This has not detracted from my work-life balance at all, as I enjoy the work (in 19 reviews)

More Pros and Cons

  1. Helpful (1)

    "The best of SWA benefits, and perks."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor in Chicago, IL
    Former Employee - Supervisor in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Southwest Airlines full-time (More than 10 years)

    Pros

    The Culture, your co-workers, and benefits. Opportunities for advancement

    Cons

    Sometimes the shift hours are hard.


  2. Helpful (5)

    "Flight attendant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Flight Attendant in Chicago, IL
    Current Employee - Flight Attendant in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time (Less than a year)

    Pros

    There is no other job out there like this one! It's amazing! Having about 18 to 19 days off in a month you are able to have so much freedom and even maybe pick up a different part time job, go back to school, etc. In my opinion this is the best airline to work for. You are a customer to them and not many companies view you as that, but the only just a number. I received a birthday card from the CEO, a happy one month, and a lot more. Plus you get to travel and meet awesome new people and see the world! And the pay is the best in the industry. I have nothing bad to say about this fantastic company!

    Cons

    It may be hard to be away from home for some for 3 days at a time. It is a lifestyle and may take some getting used to.

    Southwest Airlines Response

    May 12, 2017 – Specialist

    Those birthday cards are pretty sweet! Thanks for sharing your perspective.

  3. "Best company I've ever worked for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Ramp Agent in Chicago, IL
    Current Employee - Ramp Agent in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time (More than a year)

    Pros

    Southwest truly knows how to take care of their people, amazing opportunity to move laterally or up the ladder, top of the line retirement & insurance, Free flights, profit sharing, numerous employee events & outings, countless other benefits!!

    Cons

    Starting pay for all entry level positions is tight. Management needs to hold their employees more responsible on discipline. Weed on the cancer cells, keep the amazing employees that we have.

    Advice to Management

    Hold everyone to the same level of accountability, we have great people.

    Southwest Airlines Response

    Apr 27, 2017 – Specialist

    We love taking care of our People--it is one of our favorite things to do! Thank you for the feedback. We will use it to improve our training for Leaders.


  4. "Luv Southwest"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager Command Center in Chicago, IL
    Current Employee - Manager Command Center in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines (More than 10 years)

    Pros

    Profit Sharing, 401k Match, Dedicated management team, strong history of success, great outlook for the future

    Cons

    Hard work, long hours, weather and teamwork are needed

    Advice to Management

    Keep it going

    Southwest Airlines Response

    Apr 27, 2017 – Specialist

    As we always say, we are One Team. All Heart. Thanks for being such an integral part of that Team, and working hard to contribute to our success as a Company.


  5. "Treat good employees bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Ramp Supervisor in Chicago, IL
    Former Employee - Ramp Supervisor in Chicago, IL
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at Southwest Airlines full-time (More than 5 years)

    Pros

    Fly free and benefits and people

    Cons

    Terrible management at midway not all but most

    Southwest Airlines Response

    Jun 12, 2017 – Specialist

    Thanks for sharing your experience in working at Southwest. We agree the People and the WorkPerks are second to none! We know that our People are our greatest asset, which is why we invest heavily... More


  6. "Flight Attendant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Flight Attendant in Chicago, IL
    Current Employee - Flight Attendant in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Southwest Airlines full-time (More than 8 years)

    Pros

    Great pay. Great benefits. Wonderful ( majority ) flight crews to work with. Some LUV is still there! Travel free if you like to.

    Cons

    Rapid Growth with inadequate preparations in out stations & staffing with contract workers. Health issues from altitude, climate & time change increase circadian issues. Nit picky sups & if you get hurt or are sick , many emp are treated poorly

    Advice to Management

    If we could all learn to treat EACH other as when we began service. The days when you all took care of us, and we took care of the pax! If there is a flight attendant with more than 2 rings on one hand & a sup writing her up... Seriously!? That's NUTS & not in a Herb way!

    Southwest Airlines Response

    Feb 6, 2017 – Specialist

    Thanks for your feedback! With input from our Employees, our Inflight Supervisors have increased their presence in the field to ensure Hospitality is being given to our Customers, as well as ensuring... More


  7. Helpful (2)

    "Operations Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Agent in Chicago, IL
    Current Employee - Operations Agent in Chicago, IL
    Recommends
    Positive Outlook

    I have been working at Southwest Airlines (Less than a year)

    Pros

    Great Benefits and Perks! Great for Career advancement

    Cons

    The hours are tough in the beginning. Schedules are bid by seniority.

  8. Helpful (2)

    "Call Center Reality"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Chicago, IL
    Current Employee - Customer Service Representative in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time (More than 8 years)

    Pros

    Ok so the perks and the pay at this company its superb this is one of the main reason I'm still employed with this company, the benefit package its really good when you really look at all the options and perks we get

    Cons

    the hours can be long, Be prepare to work mandatory overtime at any moment (Good pay for that), the call center its very fast paced, the customers can be rude and take their anger out on you most of the time, and be prepared to tell people that you cannot control the weather when their flight its canceled


  9. "Work hard and fly for free"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Ramp Agent in Chicago, IL
    Current Employee - Ramp Agent in Chicago, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Southwest Airlines part-time (Less than a year)

    Pros

    You get to fly to southwest destinations for free. The staff around you Is usually helpful and it seems to be a very friendly work environment so far.

    Cons

    The only con I can think of for a ramp agent is the pay is so low for the work you do. Other than that the benefits are great and did I get to mention you can fly for free?


  10. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Ramp Agent in Chicago, IL
    Current Employee - Ramp Agent in Chicago, IL
    Recommends
    Positive Outlook

    I have been working at Southwest Airlines part-time (Less than a year)

    Pros

    I have worked for SouthWest Airlines for about two months and i have nothing bad to say about the company. Coworkers are great sups and all. Pay is pretty good for now but you can pick up a lot of shifts.

    Cons

    None at all for now


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