Southwest Airlines Reviews in Denver, CO | Glassdoor

Southwest Airlines Denver Reviews

Updated April 30, 2017
17 reviews

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Denver, CO

3.2
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Approve of CEO
Southwest Airlines Chairman, President & CEO Gary C. Kelly
Gary C. Kelly
12 Ratings

17 Employee Reviews

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Pros
Cons
  • mandatory overtime when the weather is bad (in 62 reviews)

  • This has not detracted from my work-life balance at all, as I enjoy the work (in 19 reviews)

More Pros and Cons

  1. "Excellent Job!!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Ramp Agent in Denver, CO
    Current Employee - Ramp Agent in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time (Less than a year)

    Pros

    Excellent benefits (health & flight), flexibility is unrivaled, great company culture!! Great top out!

    Cons

    Low starting pay, rough winters

    Advice to Management

    Stay awesome!! :)

    Southwest Airlines Response

    May 12, 2017 – Specialist

    Thanks for the hard work you put in to take care of our Customers. As long as you stay awesome, we will, too!


  2. Helpful (3)

    "Ramp agt"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Ramp in Denver, CO
    Current Employee - Ramp in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good company. They are concerned about their employees

    Cons

    Can be hard to move up the company. But hard work seems to help

    Southwest Airlines Response

    Apr 27, 2017 – Specialist

    We love our Employees, and we love celebrating hard work! One way that we support upward mobility for our Employees is providing training opportunities through Southwest Airlines University. From ... More


  3. Helpful (3)

    "Couldn't Get Out of There Fast Enough - DEN Mega Station is a Mess"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CSA - Customer Service Agent in Denver, CO
    Former Employee - CSA - Customer Service Agent in Denver, CO
    Doesn't Recommend
    No opinion of CEO

    I worked at Southwest Airlines full-time (Less than a year)

    Pros

    The fellow customer service agents in my training class were wonderful, caring and hardworking.

    Cons

    Supervisors who lack any basic people management skills or social skills for that matter.
    Unrealistic mandatory overtime. You could be expected to work 19 hours straight (albeit with breaks) and then be back at the airport 5 hours later. No time for sufficient sleep/rest. Phone calls at 2:00 AM on days off requesting that you come in to work. Low pay ($13.50/hr) not commensurate with physical expectations.

    Advice to Management

    The Denver operation doesn't seem to be consistent with other locations within the Southwest Airlines system. VERY understaffed and morale is awful. DEN referred to as the "turnstile station" with good reason. Might make sense to get HQ HR in to DEN for some staff interviews.

    Southwest Airlines Response

    Mar 28, 2017 – Specialist

    We know that our People are the Heart of Southwest, which is why we invest heavily in training. The standard is certainly higher for our Leaders, and we will use this feedback to improve their ... More


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  5. Helpful (1)

    "Why you should work for Southwest"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Ramp Agent in Denver, CO
    Former Employee - Ramp Agent in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Southwest Airlines full-time (More than a year)

    Pros

    Pro workers, great pay rate, excellent benefits and awesome working ethics.

    Cons

    Can be stressful if you do not have patience dealing with either costumers, rush hours or both.

    Advice to Management

    Listen a little bit more to your employees and their needs

    Southwest Airlines Response

    Jan 23, 2017 – Senior Recruiter

    Thanks for being such an integral part of our Team!


  6. "Customer Service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Agent in Denver, CO
    Former Employee - Customer Service Agent in Denver, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Southwest Airlines full-time (Less than a year)

    Pros

    Flight benefits for you and your family.

    Cons

    Managers could care less and they could make you work 20 hours straight with little notice.

    Advice to Management

    N/A


  7. Helpful (5)

    "11+ year employee"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Ramp Agent in Denver, CO
    Current Employee - Ramp Agent in Denver, CO
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Southwest Airlines full-time (More than 10 years)

    Pros

    Great work schedule flexibility in most departments within Ground Operations and Inflight.
    Free unlimited flights within company destinations including dependants.
    Competitive 401k company match and excellenct Employee Stock Purchase Plan

    Cons

    Company reputation was built by founder Herb Kellher over the course of 40 years and new management is not as generous and caring as the original founder.


  8. Helpful (2)

    "Not what you know but who you know"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Denver, CO
    Current Employee - Anonymous Employee in Denver, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Southwest Airlines (More than a year)

    Pros

    Great benefits flexible schedules some good people

    Cons

    Too much favoritism don't reward hard work

    Advice to Management

    The worst when it comes to hiring you don't hire for skills but for friendships just look at your last round of inflight interviews in Denver TOTALLY BOGUS!!! Some people didn't have any customer service skills and got hired due to mommy already being in inflight so strings were pulled and people with those skills you told they needed to work on them huh really and this is coming from someone who got the position!!!!!!


  9. Helpful (4)

    "Flight Attendant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Denver, CO
    Current Employee - Anonymous Employee in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time (More than 8 years)

    Pros

    This job is a lifestyle change, but it is the most fun, flexible job I've ever had. Everyone who works here loves it and we all get along like one big family. When you are off duty you rarely have to think about work and can really enjoy your time off. This is a job for extroverts who love to travel and serve others.

    Cons

    Being away 3 days a week requires a good support system at home if you have children. A trusted nanny or reliable family member is a must. Also, we only get paid for the time in the air so all that ground time tidying the aircraft and boarding passengers is a gift of your time to the company. And flight delays usually don't earn you any extra money either.

    Advice to Management

    Keep hiring for personality and training for skills. We want to keep our company culture to stay one of the best.


  10. Helpful (3)

    "Great company with a strong foundation"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Flight Attendant in Denver, CO
    Current Employee - Flight Attendant in Denver, CO
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Southwest Airlines full-time (More than 5 years)

    Pros

    Profitable company that has a unique culture, history and work force. Very friendly workplace.

    Cons

    Management has been squeezing every last ounce of money out of the company at the cost of the workforce and customer experience.

    Advice to Management

    Practice what you preach. Company was founded on the ideology of take care of employees and employees will take care of customers. And yet management has been low balling or ignoring multiple union work groups in the company. Hoping to either cut them out entirely or have them all take pay cuts.


  11. Helpful (1)

    "Great Company, Best Co-Workers Ever!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Flight Attendant in Denver, CO
    Former Employee - Flight Attendant in Denver, CO
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Southwest Airlines full-time (More than 5 years)

    Pros

    Hard working airline. Lots of fun. Teamwork. Profit sharing, 401K, health benefits. People, People, People. Really great people.

    Cons

    Mergers are challenging. There are always issues. You have to make the best of something you have no control over. Commuting to work is a rough way to live.


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