Southwest Airlines Reviews | Glassdoor

Southwest Airlines Reviews

Updated August 15, 2018
1,483 reviews

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4.3
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Southwest Airlines Chairman, President & CEO Gary C. Kelly
Gary C. Kelly
1,040 Ratings

1,483 Employee Reviews

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Pros
  • "Great benefits, able to work what you want" (in 160 reviews)

  • "Did I mention the flight benefits" (in 138 reviews)

Cons
  • "Lot of hours, mandatory overtime" (in 71 reviews)

  • "work-life balance could improve a little" (in 23 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (19)

    "Flight Attandant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Flight Attendant in Chicago, IL
    Former Employee - Flight Attendant in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Southwest Airlines full-time (More than 10 years)

    Pros

    Culture promotes individualism and doing your thing to make the customers come back for more.

    Cons

    First couple years are tough as you are on-call and working weekends and holiday's. But it's not a secret and you need to be prepared to put the time in.


  2. "Great company to work for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Associate in New York, NY
    Former Employee - Customer Service Associate in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Southwest Airlines full-time (More than 5 years)

    Pros

    great management, provides uniforms free, good pay, good health benefits, and travel benefits not only with the airline but with others airlines as well. company really cares for it's employees. and double time on holidays, chance you might not have to work thanksgiving and Christmas. The company culture is like no other cant stress enough how much they care for their employees.

    Cons

    schedule is determined by seniority, expect to work weekends. get mandatory overtime. long days in days with bad weather.

    Advice to Management

    Keep doing what your doing.

  3. Helpful (2)

    "Pilot"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Airline Pilot
    Current Employee - Airline Pilot
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Southwest Airlines full-time (More than 10 years)

    Pros

    Great pay and benefits. Great flexibility in changing work schedule to minimize work or maximize pay. 11 domiciles to choose from. All 737 fleet means you can fly all the company aircraft and everyone is on the same pay scale. Company culture of having fun at work makes it more enjoyable to go to work.

    Cons

    LOTS of changes—sometimes for the sake of change it seems.

    Advice to Management

    Talk to pilots on the line before making a change to see if positive effects outweigh the negatives.


  4. Helpful (1)

    "Great company for professional growth and development"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Analyst in Dallas, TX
    Current Employee - Senior Analyst in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time (More than 5 years)

    Pros

    Ample training opportunities
    Great Culture
    Generous benefits (401k, Profit Sharing, Health insurance, etc.)
    Caring people
    Emphasis on Leadership
    Employees are encouraged to explore new opportunities
    Executive Leaders are truly the best in the business

    Cons

    Inter department coordination is lacking
    Work - life balance isn't great
    Compensation lags behind


  5. "Great Job at Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time

    Pros

    Flexible with options for overtime

    Cons

    Inconsistent Management that changes policies


  6. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time

    Pros

    Travel, Health insurance, 401k, free day

    Cons

    Mando is sometimes painful if you made plans.

    Advice to Management

    Keep the great culture going!


  7. Helpful (1)

    "Awesome"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Audit Associate in Dallas, TX
    Former Employee - Audit Associate in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Southwest Airlines full-time (More than 5 years)

    Pros

    Still the best company! Great culture!

    Cons

    No cons to speak of

  8. Helpful (1)

    "ops"

    StarStarStarStarStar
    Former Employee - Operations Agent in Austin, TX
    Former Employee - Operations Agent in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Southwest Airlines full-time (More than 3 years)

    Pros

    great benefits
     great growth opportunity

    Cons

    no cons could be found at this time


  9. Helpful (1)

    "Old School Southwest"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Captain in Dallas, TX
    Current Employee - Captain in Dallas, TX
    Recommends
    Positive Outlook

    I have been working at Southwest Airlines full-time (More than 10 years)

    Pros

    The company will take care of you. However the pilot work force is still in the mentality of "Work More, Get More" which results in pilots over-working and stagnating hiring. One pilot at Southwest works as much as 1.25-1.5 pilots elsewhere. You'll go up the F/O seniority list quickly and then stagnate because of this.

    Cons

    Vice President management level is the weak link in an otherwise strong company. I'm talking about the folks one level above Alan Kasher to one level below the President.

    Advice to Management

    The President and CEO need to restore the trust in the pilot force. ETOPS approval is a prime example of poor mid-level leadership.


  10. Helpful (1)

    "Flight Attendant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time

    Pros

    Schedule
    Travel Benefits
    People culture leadership

    Cons

    none
    being a flight attendant you know your going to be away from your family 3 days a week and holidays and sometimes very important events.


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