Southwest Airlines Reviews | Glassdoor

Southwest Airlines Reviews

Updated October 17, 2018
1,534 reviews

Filter

Filter

Full-timePart-time

4.3
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Southwest Airlines Chairman, President & CEO Gary C. Kelly
Gary C. Kelly
1,076 Ratings

1,534 Employee Reviews

Sort: PopularRatingDate

Pros
  • "Great benefits, able to work what you want" (in 171 reviews)

  • "Did I mention the flight benefits" (in 143 reviews)

Cons
  • "Lot of hours, mandatory overtime" (in 74 reviews)

  • "work-life balance could improve a little" (in 25 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (32)

    "Flight Attandant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Flight Attendant in Chicago, IL
    Former Employee - Flight Attendant in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Southwest Airlines full-time (More than 10 years)

    Pros

    Culture promotes individualism and doing your thing to make the customers come back for more.

    Cons

    First couple years are tough as you are on-call and working weekends and holiday's. But it's not a secret and you need to be prepared to put the time in.


  2. "Southwest"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Supervisor in Phoenix, AZ
    Current Employee - Customer Service Supervisor in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time (More than 5 years)

    Pros

    Great benefits, such as flight and 401k

    Cons

    Starting pay is low. May need to move in order move up.

    Advice to Management

    Really focus on coaching those Employees and Supervisors who want to move into higher positions.

  3. "Customer service agent Newark"

    StarStarStarStarStar
    Former Employee - Customer Service in Newark, NJ
    Former Employee - Customer Service in Newark, NJ

    I worked at Southwest Airlines full-time (More than 5 years)

    Pros

    Great company culture. They treat employees very well. Great benefits all around especially health insurance, profitsharing and 401k. Best company I've worked for.

    Cons

    Lots of mandatory overtime which is good if you wanna make $$ but harsh on families. Gets better as you gain seniority!


  4. Helpful (1)

    "Best company by far"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSA - Customer Service Associate in Phillipsburg, KS
    Current Employee - CSA - Customer Service Associate in Phillipsburg, KS
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines part-time

    Pros

    The company truly cares about workers and customers

    Cons

    You end up loving being at work too much

    Advice to Management

    Keep putting hospitality first


  5. "Can't really beat it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager in Dallas, TX
    Current Employee - Assistant Manager in Dallas, TX
    Recommends
    Approves of CEO

    I have been working at Southwest Airlines full-time (More than a year)

    Pros

    Incredible benefits, great culture, good work/life balance

    Cons

    Middle management bloat/hard to get big raises


  6. "The LUV company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time

    Pros

    Free flights, can give away and/or pickup shifts

    Cons

    Mandatory overtime can be inhuman

    Advice to Management

    Pay attention to your employees with disabilities


  7. "flight attendant"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Southwest Airlines full-time

    Pros

    a lot pros in the company

    Cons

    no cons in the company

    Southwest Airlines Response

    Oct 10, 2018 – Specialist

    That makes our Southwest Heart skip a beat!

  8. "No Heart...No Soul. An Evil Company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Associate in Los Angeles, CA
    Former Employee - Inside Sales Associate in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Southwest Airlines full-time (More than a year)

    Pros

    The pay is pretty good and benefits are decent.

    Cons

    They are tyrannical and can not treat employees like people. They are mean and nasty even when you are doing a good job. Then wonder why they always have to replace workers. If someone doesn't quite, within a few months. they turn into nasty people, too.

    Advice to Management

    Take care of your employees and they will take care of you. Treat people like dogs and someday they will bite you!


  9. "Captain"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - 737 Captain in Phoenix, AZ
    Current Employee - 737 Captain in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time (More than 8 years)

    Pros

    Very Strong Company to Work for

    Cons

    Lots of Travel involved with job

    Advice to Management

    keep up the good work

    Southwest Airlines Response

    Oct 10, 2018 – Specialist

    We are glad to have you at Southwest! Thanks for all you do for our Customers.


  10. Helpful (2)

    "Starting pay is $12.76 for Ramp Service Agent"

    StarStarStarStarStar
    Current Employee - Ramp Service Agent in Boston, MA
    Current Employee - Ramp Service Agent in Boston, MA

    I have been working at Southwest Airlines full-time

    Pros

    Good benefits, lots of over time.

    Cons

    Starting pay for a Southwest Airlines Ramp Service Agent is $12.76 in Boston, Massachusetts at Logan International Airport.

    Advice to Management

    Female Latina starting pay is very LOW!!


Showing 1,534 of 1,762 reviews
Reset Filters