Southwest Airlines Reviews | Glassdoor

Southwest Airlines Reviews

Updated March 21, 2019
1,642 reviews

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4.3
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Southwest Airlines Chairman, President & CEO Gary C. Kelly
Gary C. Kelly
1,151 Ratings

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  1. Featured Review

    Helpful (88)

    "Flight Attandant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Flight Attendant in Chicago, IL
    Former Employee - Flight Attendant in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Southwest Airlines full-time (More than 10 years)

    Pros

    Culture promotes individualism and doing your thing to make the customers come back for more.

    Cons

    First couple years are tough as you are on-call and working weekends and holiday's. But it's not a secret and you need to be prepared to put the time in.


  2. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Southwest Airlines full-time (More than 3 years)

    Pros

    Loved the flex to schedule work hours and time off

    Cons

    Low on the pole would get you the worst hours

  3. "Great People, Perks and Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I worked at Southwest Airlines full-time (Less than a year)

    Pros

    The people are truly happy to be at their jobs and they make everyone feel like family (even the interns!)

    Cons

    It is hard to get hired full time for interns since there isn't much turn-around in the company (which is a great thing unless you want to be hired, ha)


  4. Helpful (1)

    "Ops"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Southwest Airlines full-time

    Pros

    Great flight benefits and team oriented environment

    Cons

    Low pay and pay structure by years of experience


  5. "Flexibility and Freedom"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - Flight Attendant
    Current Employee - Flight Attendant

    I have been working at Southwest Airlines full-time

    Pros

    • Freedom to manipulate your schedule to what ever you want
    • No minimums or maximums
    • Salary calculation method provides a great payment ration
    • Total flexibility to make trades with other flight attendants
    • Great company culture
    • Great benefits
    • Management treats you like an individual not a number
    • Company considers quality of life even in regards to the location of overnight hotels be located in areas of interests not just near airports

    Cons

    •Long days, quick turnarounds, no meal available on planes leaves very little time to get food between legs. If you aren’t able to pack your own meals for three days you might find yourself not being able to eat for 10-12 hours
    • Boarding process is not my favorite
    • No carts
    • Full service required on very short flights which can be as little as 30 minutes to serve 143-175 passengers
    • Flight attendants required to “tidy” aircraft between legs

    Advice to Management

    • Full size cart service
    • Cleaning crews between flights with equipment to do a more thorough cleaning than just crossing seatbelts


  6. "A Dream Opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager of Airport Affairs in Dallas, TX
    Former Employee - Manager of Airport Affairs in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Southwest Airlines full-time (More than 3 years)

    Pros

    A great company that treats employees very well!

    Cons

    There are none from my perspective! It was a awesome opportunity to represent this industry leading airline!

    Advice to Management

    Keep doing what you’re doing!


  7. Helpful (1)

    "Amazing Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time (More than 3 years)

    Pros

    Phenomenal teams, excellent leadership, challenging work.

    Cons

    Base salary tends to be lower, but benefits package more than makes up for it!

  8. Helpful (1)

    "The LUV Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Workforce Analyst in Dallas, TX
    Current Employee - Workforce Analyst in Dallas, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time (More than 3 years)

    Pros

    Amazing benifits
    401k Matching
    Free Flights
    A fun work environment

    Cons

    The industry is always changing

    Advice to Management

    Keep the luv in the luv airline. Remember Herb's words we hire for personality and train for skill!


  9. Helpful (6)

    "Umm, no"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Dallas, TX
    Current Employee - Software Engineer in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time (Less than a year)

    Pros

    - Many truly fantastic people.

    - Great pay and unimaginably good benefits.

    - Business, operations side seem reasonably well managed from what I have seen.

    - Fun to work at an airport.

    I think Southwest is probably as great as they say, provided that you join any organization other than Technology.

    Cons

    I want to be respectful in stating the cons, but I also need to be honest. The fact is I've never been this frustrated at a job before. The worst offenders, in my view:

    - Poor infrastructure, sometimes down/unreliable or giving unpredictable results.

    - Rule by fear mgmt culture that attempts to increase productivity from technical teams by pushing people harder instead of, you know, fixing problems and addressing resource allocation issues.

    - Heavily silo'd access, meaning you will be heavily dependent upon other teams to help you do everything from A to Z.

    - Attempting to run "agile" software delivery on top of support tasks with days-long fulfillment periods.

    - Heavy reliance on cheaper/commoditized labor that, in my experience, only completes requests correctly maybe 70% of the time.

    - Heavy process, generally speaking, but relatively poor documentation to accompany it, requiring everyone including tech staff to spend tons of time in meetings.

    Advice to Management

    Technology Managers...
    organizations don't fail because their technical staff aren't smart enough. They fail because mediocre management doesn't address the problems reported to them. Quit killing the messenger and shifting blame. Take responsibility and funnel that stuff up so C level and the board can understand how many cycles this organization wastes. With any luck, you'll get the sponsorship you need to fix things.


  10. "Amazing!"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Pay! Union! You get
    Compensated for just about everything. Great culture.

    Cons

    Have to to work holidays sometimes.

    Advice to Management

    Keep up the good culture