Southwest Airlines Reviews | Glassdoor

Southwest Airlines Reviews

Updated May 25, 2018
1,410 reviews

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4.2
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1,410 Employee Reviews

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  1. Helpful (1)

    "CSA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at Southwest Airlines full-time

    Pros

    Best Company to work for. They really appreciate their employees and customers!

    Cons

    I should have applied to work with Southwest long ago!! Best place.

    Advice to Management

    Keep doing great work!!!!


  2. "Excellent company for any Airline Pilot hopefuls!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Airline Captain in Houston, TX
    Current Employee - Airline Captain in Houston, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Southwest Airlines full-time (More than 10 years)

    Pros

    Great salary, benefits and great people to work with. Superb training program and facilities.

    Cons

    As with any profession or company there are certain downfalls but are very limited at Southwest.

    Advice to Management

    Keep up the great work in screening and hiring Pilot candidates. Never forget the importance of a well informed and happy workforce to the continued success of the company.

  3. "Analyst intern"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    best culture when compared to many companies

    Cons

    primitive technology which is transforming for good


  4. "Ramp"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Ramp Service Agent in Los Angeles, CA
    Current Employee - Ramp Service Agent in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines part-time (Less than a year)

    Pros

    Good beneftis , good community

    Cons

    Working in the rain while working


  5. "Best Airline in the Universe"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Representative in Oklahoma City, OK
    Former Employee - Customer Representative in Oklahoma City, OK
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Southwest Airlines full-time (More than 10 years)

    Pros

    This company treats all employees with the utmost respect. The benefits are multifold. There are regularly fixed raises rising to the top of the industry. Did I mention the flight benefits? The flights, on a standby status and flex schedule are free.

    Cons

    How can I argue with perfection?

    Advice to Management

    Keep up the good work!


  6. "Corporate and Group Desk Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Corporate and Group Desk Representative in Atlanta, GA
    Former Employee - Corporate and Group Desk Representative in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Southwest Airlines full-time (More than 10 years)

    Pros

    Fun loving company, great benefits, wonderful flexibility

    Cons

    Mandatory overtime makes life hard to schedule!!!!!!


  7. Helpful (11)

    "Fake Kindness Confused for Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Manager in Dallas, TX
    Former Employee - Senior Manager in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Southwest Airlines full-time (More than 5 years)

    Pros

    Benefits
    Profit Sharing
    401k Match
    Brand Awareness
    People spend a ton of time socializing and having“fun” - if that appeals to you
    Flexible schedule
    You can fly for free if you don’t mind the standby gamble
    Inspiring CEO
    From a customer perspective, they always do the right thing and go above and beyond

    Cons

    Tenure valued over competency
    Hired for “fun loving attitude” over ability to do the job/be a top performer
    Underperforming senior leaders are not held accountable
    Critical feedback goes seemingly unnoticed and unactioned
    Typical to have 3-4 Directors per year
    Senior Leaders are treated as generalists and given responsibility in areas for which they are unqualified and often disinterested
    Focus on fun leads to organizational laziness and mediocre performance
    Low performers are passed along versus being performance managed
    The morale of the headquarters facility is very low with the exception of the college hires
    No growth path for HiPo talent and no retention strategy
    Large scale organizational changes are frequent, communicated poorly and generally unsuccessful
    People pretend to like one another and use that to promote “a world class culture.” Its no different than anywhere else. The politics, while present in all organizations, are especially rampant here
    Roles are often changed without consulting the affected employees in advance.
    Different pay scales for the same role exist throughout the company. Often times a decrease in pay must be accepted in order to make a lateral move to a different area
    Preselection of candidates is the norm yet full interview processes take place wasting the time and energy of candidates. Word gets out frequently about who has gotten a role before the job itself has even been posted
    Spans and layers are wildly different. Managers running director level scope and vice versa is not uncommon (spans and layers issue)

    Advice to Management

    Put a serious performance management system in place that works and hold low performers accountable.
    Ensure that people leaders are capable of and desire to grow, recognize, and retain talent and address it when they don’t
    Create a HiPo program that ensures top talent has differential investment, the right leaders, and fulfilling roles.

  8. Helpful (2)

    "Great Company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bilingual Customer Service Representative in Atlanta, GA
    Former Employee - Bilingual Customer Service Representative in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Southwest Airlines full-time (More than 5 years)

    Pros

    I was with southwest airlines for 6 years from 2012-2018 and the company 401k plan matching and Stock Options and Healthcare are great there is great potential for advancement

    Cons

    They sometimes allow managers and team leaders to harrass there subordinates pretty frequently for reasons unknown

    Advice to Management

    Better Screening Selection for Managers and Team Leaders


  9. Helpful (2)

    "Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Southwest Airlines full-time

    Pros

    Great work/life balance, flexible schedules for entry level positions, great leadership

    Cons

    None that I can name

    Southwest Airlines Response

    May 22, 2018 – Specialist

    Thank you for sharing your positive experience with us! You make our Heart skip a beat.


  10. "Great Company Culture and Benefits!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Agent in Indianapolis, IN
    Former Employee - Customer Service Agent in Indianapolis, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Southwest Airlines full-time (More than a year)

    Pros

    Your coworkers will become a second family<3 This company has AMAZING benefits including great insurance, PTO and vacation time. They also have a great 401k plan and do their best to make sure all employees are rewarded for their hard work. You also can't beat free air travel!:)

    Cons

    Every person is different, but it can be hard to balance work/outside life as if you are a Ground Ops employee (ramp, customer service, operations) you will work a very crazy schedule. Don't expect to have weekends and holidays off.

    Advice to Management

    Give part-time employees an actual PART TIME schedule. Most part-time jobs are not 5 days a week and make it easier to find other jobs.


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