Southwest Airlines Reviews | Glassdoor

Southwest Airlines Reviews

Updated April 16, 2018
1,396 reviews

Filter

Filter

Full-timePart-time

4.3
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO

1,396 Employee Reviews

Sort: PopularRatingDate

Pros
Cons
More Pros and Cons

  1. "Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Southwest Airlines full-time (More than a year)

    Pros

    Great airline and great people

    Cons

    None for a large company


  2. Helpful (1)

    "Customer Service Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Agent in Austin, TX
    Current Employee - Customer Service Agent in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time (More than 3 years)

    Pros

    I love my station!!! The people I work with are amazing, caring, and absolutely hilarious. We work hard, stay busy and have a blast.

    Cons

    Working with the general public can always be challenging. There are always different personalities and sometimes when there is disruption in the flight schedule it can be hectic. Overall I really love what I do and the people I work with, so even my worst day isn't too bad.

    Advice to Management

    Beef up the supervisor staff. many stations are running short on sup's. It makes it difficult for our agents to receive the level of support that we need to do our job to the best of our ability.

  3. "ops agent"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Southwest Airlines full-time

    Pros

    great friends you will make its a fun environment and you will enjoy all the smiles you help create

    Cons

    sonority list isn't too fun when you are below


  4. "LUV-ing my job since DAY ONE!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Leader in Chicago, IL
    Current Employee - Team Leader in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time (More than 10 years)

    Pros

    Benefits, People, Employment Status, Salary, Opportunities...

    Cons

    Long Work Hours, Irregular Weather...

    Advice to Management

    Our management does a darn good job in taking care of their People and listening to their concerns. Keep doing what you're doing!


  5. "Best Airline to be employed by."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Flight Attendant in Oakland, CA
    Former Employee - Flight Attendant in Oakland, CA
    Recommends
    Positive Outlook

    I worked at Southwest Airlines full-time (More than 10 years)

    Pros

    Best Union work rules. Great co-workers. Flight Attendant pay great. Greatest flexibility of any airline.

    Cons

    Has become a very large airline.

    Advice to Management

    Try to keep it the way Herb ran it. Keep up the good job.

    Southwest Airlines Response

    Apr 10, 2018 – Specialist

    As you’ve been able to experience firsthand, our legendary Culture is second to none. Ultimately, it’s up to every Employee to promote and preserve our Culture across positions, workgroups, and... More


  6. "wonderful"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Approves of CEO

    I have been working at Southwest Airlines (Less than a year)

    Pros

    best place to work ever

    Cons

    none at all I love it

    Southwest Airlines Response

    Apr 10, 2018 – Specialist

    Thanks for sharing your positive experience!


  7. "Operations Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Agent in San Francisco, CA
    Current Employee - Operations Agent in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time (More than a year)

    Pros

    Friendly colleague environment, Strong customer relationships, Company culture and values

    Cons

    Frequently shortstaff, Mandatory overtime, High commute cost, Turnover to other stations

    Advice to Management

    Should consult more of current employees with more work incentives to stay in station, more employee recognition based on teamwork, not individual performances

  8. Helpful (1)

    "Grass isn't always greener"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Flight Attendant in Houston, TX
    Former Employee - Flight Attendant in Houston, TX
    Doesn't Recommend

    I worked at Southwest Airlines full-time (Less than a year)

    Pros

    Pay, Flexibility, Contract, Some cool coworkers

    Cons

    nepotism, two-faced employees and management

    Advice to Management

    Don't give your downline employees so much power over others and work on consistency.


  9. "CSA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CSA in Phoenix, AZ
    Former Employee - CSA in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Southwest Airlines full-time (More than a year)

    Pros

    great perks and benefits and you meet lots of like minded people

    Cons

    rigid schedules, but you can trade and get shifts covered usually if you need to

    Advice to Management

    none

    Southwest Airlines Response

    Apr 10, 2018 – Specialist

    Life in Airport Operations is certainly not for the faint of Heart, and we are so proud of our Employees who make it a Career. Thanks for all you do to take care of our Customers - we couldn't do it... More


  10. "great company to work for"

    StarStarStarStarStar
    Former Employee - Flight Attendant in Atlanta, GA
    Former Employee - Flight Attendant in Atlanta, GA

    I worked at Southwest Airlines full-time (More than 3 years)

    Pros

    Management is really good to their employees

    Cons

    there were no real cons

    Advice to Management

    there are no real cons

    Southwest Airlines Response

    Apr 10, 2018 – Specialist

    Thanks for sharing your experience.


Showing 1,396 of 1,610 reviews
Reset Filters