Southwest Airlines Reviews | Glassdoor

Southwest Airlines Reviews

Updated September 20, 2018
1,517 reviews

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4.3
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Southwest Airlines Chairman, President & CEO Gary C. Kelly
Gary C. Kelly
1,066 Ratings

1,517 Employee Reviews

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Pros
  • "Great benefits, able to work what you want" (in 168 reviews)

  • "Did I mention the flight benefits" (in 142 reviews)

Cons
  • "Lot of hours, mandatory overtime" (in 73 reviews)

  • "work-life balance could improve a little" (in 25 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (25)

    "Flight Attandant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Flight Attendant in Chicago, IL
    Former Employee - Flight Attendant in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Southwest Airlines full-time (More than 10 years)

    Pros

    Culture promotes individualism and doing your thing to make the customers come back for more.

    Cons

    First couple years are tough as you are on-call and working weekends and holiday's. But it's not a secret and you need to be prepared to put the time in.


  2. "Station Administrator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time (More than a year)

    Pros

    Great company! Unlike any other.

    Cons

    None I can think of.

  3. "Great airline"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Southwest Airlines Flight Attendant
    Former Employee - Southwest Airlines Flight Attendant
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Southwest Airlines full-time

    Pros

    Flexible schedule
    Great management
    Loving work environment

    Cons

    I cannot think of any cons


  4. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Southwest Airlines full-time

    Pros

    Highest paid! There is a union as well

    Cons

    No seat assignments, limited snacks, limited international flights


  5. "Refreshingly People Focused"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Dallas, TX
    Current Employee - Project Manager in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time (Less than a year)

    Pros

    Everyone is highly relational and genuine.

    Cons

    My commute is 1h each way.


  6. Helpful (1)

    "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Plenty of overtime , travel opportunities, 401k , dental benefits, fun team

    Cons

    You are just a number


  7. "Customer Support and Service AGENT"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Southwest Airlines full-time

    Pros

    A great company culture! Southwest truly values there employees which I find rare especially for the companies I've worked for.

    Cons

    The pay I wish was a little bit higher especially for that position and the daily things an agent encounters.

    Advice to Management

    n/a

  8. "Great company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Dallas, TX
    Current Employee - Manager in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time (More than 10 years)

    Pros

    Good pay. Great benefits, awesome working environment

    Cons

    Large company with many departments sometimes causes things move slower than desired.


  9. Helpful (1)

    "Ramp Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Ramp Agent in Hartford, CT
    Former Employee - Ramp Agent in Hartford, CT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Southwest Airlines full-time (Less than a year)

    Pros

    Loved everything about the company

    Cons

    There was no way on saving my employment, only 3 months on the job when I had to leave due to family illness, death. Miss working for the company.

    Advice to Management

    Great job


  10. "I love the airline is very fair and the prices are really great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Looking for A Job in Greensboro, NC
    Former Employee - Looking for A Job in Greensboro, NC
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Southwest Airlines full-time (More than 10 years)

    Pros

    Great salary and traveled and Met new people

    Cons

    Long hours and missed a lot of family time

    Advice to Management

    Just to be fair to all of your employees


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