Southwest Airlines Reviews | Glassdoor

Southwest Airlines Reviews

Updated January 18, 2019
1,593 reviews

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4.4
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Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Southwest Airlines Chairman, President & CEO Gary C. Kelly
Gary C. Kelly
1,118 Ratings

Employee Reviews

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Pros
Cons
  • "Mandatory overtime can be inhuman" (in 75 reviews)

  • "work-life balance could improve a little" (in 27 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (50)

    "Flight Attandant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Flight Attendant in Chicago, IL
    Former Employee - Flight Attendant in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Southwest Airlines full-time (More than 10 years)

    Pros

    Culture promotes individualism and doing your thing to make the customers come back for more.

    Cons

    First couple years are tough as you are on-call and working weekends and holiday's. But it's not a secret and you need to be prepared to put the time in.


  2. "Great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Agent in Milwaukee, WI
    Former Employee - Operations Agent in Milwaukee, WI
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Southwest Airlines full-time (More than a year)

    Pros

    The work life balance and time off.

    Cons

    Not the best pay. Overtime is awesome!

    Advice to Management

    Focus on building relationships with employees.

  3. "Great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Ramp Agent in Miami, FL
    Current Employee - Ramp Agent in Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time (More than a year)

    Pros

    Well organized good system , longevity , pay is great benefits are great.

    Cons

    Not perfect better other airlines

    Advice to Management

    Keep Herbs way , don’t change it , don’t reinvent the wheel . Right you stand out from the rest keep Herbs way.


  4. "Opportunity of a Lifetime"

    StarStarStarStarStar
    Former Employee - Intern
    Former Employee - Intern

    I worked at Southwest Airlines full-time

    Pros

    Incredible culture, many chances to learn

    Cons

    Low pay, not many full time jobs


  5. "Flight Attendant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Flight Attendant in Orlando, FL
    Former Employee - Flight Attendant in Orlando, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Southwest Airlines full-time (More than 10 years)

    Pros

    Great Airline to work for. training is very intense and helpful to the job position. Benefits are very awesome, such as flying for free and getting involved in the culture.

    Cons

    Long hours with no or little rest.

    Advice to Management

    Be kinder to those who are having personal difficulties.


  6. "Terrific Employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time

    Pros

    Great work/life balance, work hard but equally play hard, wonderful coworkers

    Cons

    Nothing big enough to write about!


  7. Helpful (1)

    "Great place to start career!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Intern in Dallas, TX
    Former Employee - Intern in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Southwest Airlines (Less than a year)

    Pros

    The company culture is super friendly and encourages interns to pursue their interests. The focus on customers is seen throughout the company and everyone loves to go back to work each day.

    Cons

    No cons so far!

  8. "IT"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Southwest Airlines full-time

    Pros

    Great benefits and excellent people to work with

    Cons

    Terrible hours and can be very stressful


  9. "Flight Attendant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Flight Attendant in Atlanta, GA
    Current Employee - Flight Attendant in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time (More than 10 years)

    Pros

    Awesome co to work for

    Cons

    There are no cons for this compant

    Advice to Management

    Luv your people


  10. "Great PT Job"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Southwest Airlines part-time

    Pros

    Benefits, Compensation, Profit Sharing, Travel

    Cons

    Scheduling, Overtime, Little to no turnover