Southwest Airlines Reviews | Glassdoor

Southwest Airlines Reviews

Updated November 13, 2018
1,558 reviews

Filter

Filter

Full-timePart-time

4.3
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Southwest Airlines Chairman, President & CEO Gary C. Kelly
Gary C. Kelly
1,097 Ratings

1,558 Employee Reviews

Sort: PopularRatingDate

Pros
  • "Great benefits, able to work what you want" (in 176 reviews)

  • "Flight benefits are really amazing" (in 144 reviews)

Cons
  • "Mandatory overtime makes life hard to schedule" (in 76 reviews)

  • "work-life balance could improve a little" (in 26 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (39)

    "Flight Attandant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Flight Attendant in Chicago, IL
    Former Employee - Flight Attendant in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Southwest Airlines full-time (More than 10 years)

    Pros

    Culture promotes individualism and doing your thing to make the customers come back for more.

    Cons

    First couple years are tough as you are on-call and working weekends and holiday's. But it's not a secret and you need to be prepared to put the time in.


  2. "Csa"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSA
    Current Employee - CSA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time (More than 10 years)

    Pros

    Positive culture great people good benefits

    Cons

    None that I can think of

  3. "Great Company Great Benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time

    Pros

    Great Benefits, Great People, Opportunity to work more hours and Flexibility

    Cons

    Not the best pay starting off


  4. "Program Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time

    Pros

    A great Company with admirable leaders and a positive mission

    Cons

    Demanding workload that is often not distributed equally between groups/roles

    Advice to Management

    Stay true to the core values that got Southwest to where it is today


  5. "Southwest Airlines- A great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager, Command Center
    Current Employee - Manager, Command Center
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time (More than 10 years)

    Pros

    -Great Benefits!
    -Flexible schedule
    -Many different opportunities from within the Company

    Cons

    -Work schedules can be difficult in the beginning.


  6. "Best Internship!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Intern
    Former Employee - Intern
    Recommends
    Approves of CEO

    Pros

    Amazing culture.
    The People you work with are so kind, supportive, fun, and smart allowing for great friendships to develop with fellow interns.
    Southwest cares about their Customers and Employees which is very evident in everything they do.
    As an intern, you get to do real work and make a tangible impact on the company.
    Travel benefits are beyond awesome.
    The internship program is well thought out and executed.

    Cons

    Things can take a long time to get done since it is a big company


  7. "Great company"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I worked at Southwest Airlines full-time

    Pros

    Very friendly leadership . Great training program

    Cons

    Higher starting pay for entry level employees

  8. "Awesome"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time

    Pros

    Southwest is infectious I have been here almost 10 years the culture is Awesome

    Cons

    Growth can be good or bad

    Advice to Management

    If it’s not broke don’t fix it


  9. "Customer Service and Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Southwest Airlines part-time

    Pros

    Flight benefits are really amazing

    Cons

    Things can get really repetitive and pay isn’t great!

    Advice to Management

    Less micromanaging


  10. "Overall"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great benefits
    Co-hearts become like family

    Cons

    Unpredictable schedule
    Very strict on probation


Showing 1,558 of 1,787 reviews
Reset Filters