Southwest Airlines Reviews

Updated May 14, 2021

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4.5
89%
Recommend to a Friend
96%
Approve of CEO
Pros
  • "great benefits and competitive pay(in 258 reviews)

  • "Perks- 401k match, Employee Stock Purchase Plan, Flight benefits(in 191 reviews)

  • Cons
  • "Mandatory overtime, working in inclement weather(in 97 reviews)

  • "you start at low pay but with time you can make some bank(in 59 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Ratings by Demographics

    This rating reflects the overall rating of Southwest Airlines and is not affected by filters.

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    1. 5.0
      Former Employee, more than 5 years
      Featured Review

      Customer Service Supervisor

      Dec 18, 2020 - Customer Service Supervisor 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great Benefits, Great Culture, Great CEO

      Cons

      Long Hours, work holidays, pay

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      1 person found this review helpful
    2. 5.0
      Current Employee

      Awesome Company

      May 14, 2021 - Flight Attendant in Dallas, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      I enjoy most aspects of my job

      Cons

      Lack of diversity in leadership

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    3. 5.0
      Current Employee, more than 10 years

      Best Company in the World

      May 12, 2021 - Senior Systems Engineer in Dallas, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Excellent Executive Leadership in the way the company is operated; they always put people and safety first Great culture and positive work environment Excellent Pay and Benefits and Profit-Sharing too

      Cons

      The airline business requires solid, tried and true technologies; therefore many times there is not the opportunity to working with new, bleeding-edge technology.

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    4. 5.0
      Current Employee

      Amazing place to work

      May 13, 2021 - In Flight Crew Scheduling in Dallas, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great company culture and since of team work. It truly is the best place

      Cons

      none that i can think of

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    5. 5.0
      Current Employee, more than 1 year

      great company to work for

      May 13, 2021 - Ramp Agent in Denver, CO
      Recommend
      CEO Approval
      Business Outlook

      Pros

      great benefits, high 401k match great coworker great culture

      Cons

      heavy job as a ramp agent, low start pay

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    6. 1.0
      Current Employee, more than 8 years

      It's Time Someone Told the Truth About This Company

      Apr 22, 2021 - Aircraft Maintenance Technician in Dallas, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Hard to come up with pros. Pay is decent, but that's only because it's obtained through negotiation by the unions.

      Cons

      Wow, where to start? No work/life balance unless you day trade. Very toxic work environment and getting worse each day. Tech Ops upper management seems bent on making life miserable for the aircraft mechanics anyway they can. Last manager they hired two years ago came from repair station with a chip on his shoulder and an ax to grind with the mechanics. Not good. Forget about all the glowing reviews you read about this company. Most of them coerced, that is to say, non-contract employees not covered by a collective bargaining agreement are forced to write and post positive reviews. Southwest is all smoke and mirrors. All the fun and sunshine and rainbows and daffodils you hear about at Southwest is nothing but PR department propaganda. It's all LIES.

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      2 people found this review helpful
    7. 5.0
      Current Employee, more than 1 year

      Great company

      May 12, 2021 - Customer Support Representative in Phoenix, AZ
      Recommend
      CEO Approval
      Business Outlook

      Pros

      So many opportunities and different departments to grow in. The benefits are amazing.

      Cons

      The starting pay for contract employees

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    8. 5.0
      Former Employee

      Southwest

      May 11, 2021 - SVP-Service Delivery Executive in Miami, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The best run airline in the US

      Cons

      None that come to mind over the past +20 years

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    9. 5.0
      Current Employee, more than 1 year

      Ramp

      May 5, 2021 - Ramp Agent in Austin, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great Bennifits, Free flight privileges for you and your family. Starting day one of employment.

      Cons

      It's get really hot on the ramp, and management can micro manage people a lot.

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      1 person found this review helpful
    10. 5.0
      Current Employee

      Great Company

      May 12, 2021 - Ramp Agent 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      flexibility of shifts, pay, benefits, employee recognition programs

      Cons

      co-workers can slack since they view themselves as protected under the union

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    Viewing 1 - 10 of 2,405 Reviews

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