Southwest Airlines Reviews | Glassdoor

Southwest Airlines Reviews

Updated July 17, 2018
1,455 reviews

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4.3
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Rating TrendsRating Trends
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Approve of CEO
Southwest Airlines Chairman, President & CEO Gary C. Kelly
Gary C. Kelly
1,020 Ratings

1,455 Employee Reviews

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Pros
  • "Great benefits, able to work what you want" (in 159 reviews)

  • "Did I mention the flight benefits" (in 135 reviews)

Cons
More Pros and Cons

  1. Featured Review

    Helpful (7)

    "Flight Attandant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Flight Attendant in Chicago, IL
    Former Employee - Flight Attendant in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Southwest Airlines full-time (More than 10 years)

    Pros

    Culture promotes individualism and doing your thing to make the customers come back for more.

    Cons

    First couple years are tough as you are on-call and working weekends and holiday's. But it's not a secret and you need to be prepared to put the time in.


  2. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Southwest Airlines full-time

    Pros

    Great benefits - retirement, health, and flight. Friendly people and casual dress.

    Cons

    Vacation time is limited at first, unless you are able to negotiate prior to hiring.

  3. "Work Smarter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Ramp Agent in Baltimore, MD
    Current Employee - Ramp Agent in Baltimore, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time (More than 3 years)

    Pros

    Very flexible, great benefits, great people

    Cons

    Physical labor, poor management, a lot of mandatory ivertime

    Advice to Management

    Hire more veterans


  4. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time

    Pros

    Benefits. Environment. People. Love what I do.

    Cons

    Slow to adopt technology sometimes


  5. "Ramp baggage"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Ramp Service in Oakland, CA
    Former Employee - Ramp Service in Oakland, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Southwest Airlines full-time (More than 10 years)

    Pros

    It works like a group and I like working for a airline

    Cons

    To work as a man that want the best for the airline

    Advice to Management

    Respect them and produce and treat them like they have authority


  6. "Love Southwest"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time

    Pros

    Flexibility Paid Time off Free Days Pick up shifts for more money

    Cons

    Mandatory Overtime Can take some time to get enough seniority to get the hours that you prefer


  7. "Best Airline"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Southwest Airlines full-time

    Pros

    The company treats you right.

    Cons

    Depending on which area you work it can sometimes be bureaucratic

  8. "Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time

    Pros

    Great flight and 401k benefits.

    Cons

    They don't always want you to think outside the box.

    Advice to Management

    Listen to your employees.


  9. "Customer service and support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in San Antonio, TX
    Current Employee - Customer Service Representative in San Antonio, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Southwest Airlines (More than 3 years)

    Pros

    Free flight benefits and contracted pay wage increases, unionized

    Cons

    Micromanagement, no lenience with sick days, unionized

    Advice to Management

    Sometimes we need a few minutes to get our bearings during tough calls without being penalized. The nonstop atmosphere is exhausting. Add a few more sick days in the year instead of 7 total. Southwest is all about family but our families get sick too and we need to take care of eachother.


  10. "One of the Best Companies... In the World!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in San Diego, CA
    Current Employee - Customer Service Representative in San Diego, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time (Less than a year)

    Pros

    Great benefits, Easy to move around within the Company, amazing culture!

    Cons

    Very competitive, can be difficult to be hired off the street.


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