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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "They provide great benefits and lots of opportunuties" (in 553 reviews)
- "This company has tremedous value for culture and a great environment" (in 355 reviews)
- "very friendly and great people to work with" (in 264 reviews)
- "Flight benefits are great if you're the kind of person who loves to travel with no guarantees." (in 230 reviews)
- "It is very fun and the pay is great." (in 196 reviews)
- "They have a record of poor management at local cities." (in 128 reviews)
- "The only cons I can think of are the long hours and weather conditions at times." (in 75 reviews)
- "I guess they have to make up for the $1 Billion lost for bad leadership decisions." (in 43 reviews)
- "salaries are low and they try to sell travel/401k match to make up for it" (in 35 reviews)
- "Bad managers Metric Bad communication Bad training System doesn’t work properly" (in 34 reviews)
Ratings by Demographics
This rating reflects the overall rating of Southwest Airlines and is not affected by filters.
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Found 4,072 of over 5K reviews
Updated Sep 20, 2023
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- 3.0Sep 12, 2023Senior RecruiterCurrent Employee, more than 3 yearsDallas, TX
-Flight Benefits -Flexibility and decent work life harmony -Excellent 401K Match -Good colleagues who are positive -Good onsite amenities and food options
- Encourages a stifling, cult-like environment where real feedback is discouraged. - Speaking out against issues is met with harsh consequences. - Employees feel pressured to force happiness and agreement, even against their better judgment. - Voicing concerns that don't conform is detrimental to one's career. - Survival strategy: Maintain a façade of compliance, a similar to being a robot rather than a person. Smile, nod and pretend. Agree with everything and keep your mouth shut. - Inexperienced Team Leaders lacking basic people management skills lead to excessive micromanagement. - Your overall experience depends heavily on the competence of your leader. - Leadership quality varies significantly, with some leaders being less effective. - The absence of structure results in numerous illegal practices. - Examples include favoritism, exceptions for certain individuals, and other documented employment law violations. - Hiring guidelines appear to bend for specific individuals but not all, raising concerns. -Functions more like a small family-run enterprise than a billion-dollar corporation. -Leaders primarily arise from within the organization and ascend based on their seniority rather than their proficiency and aptitude for performing the role effectively. -Low salaries and no company sponsored incentives for ongoing education negatively affect job satisfaction. -A significant amount of bureaucracy necessitates multiple rounds of approvals to complete even the simplest of tasks.3
- 5.0Sep 5, 2023Aircraft Maintenance TechnicianCurrent Employee, more than 10 years
Been with Southwest 13+ years, in various roles, couple different departments. Glad to say it’s opened up a lot of doors in the aviation field for me. I’ve enjoyed my time here immensely. Really like my coworkers and my work. Love the benefits, made very good use of them over the years. Direct management has been good.
Technology is still behind. Seems like Southwest is always playing catch-up on the tech side of things. Management-Union relations seems like it has gone downhill since I began (and it didn’t seem great when I started) - Always an uneasy tension when it comes time to talk contract with all of the union groups.2
- 5.0Aug 24, 2023Anonymous EmployeeCurrent Employee, more than 5 yearsDallas, TX
Working at Southwest Airlines is not only a source of pride, but also a true joy to come to work each day. The people I work with, the projects I work on, and the career I've been able to build here are truly unmatched. Our Executives truly care about us -- the Employees -- as People. Many of our top Executives have been here 20+ years themselves, started in front-line or entry-level roles, and were mentored by Herb Kelleher and Colleen Barrett themselves. Many companies say they care about their Employees, but the experiences I've had to actually watch our top Leaders ask specific questions about Employee impact first when they're making large decisions truly shows that they think of our Employees first. The LUV is very much alive here.
The rollercoaster of the last three years (drastic network cuts due to the pandemic, and then ramp up back to "normal" operations) can be challenging to process and absorb at time. But I trust that our Leadership has heard that feedback and that they're committed to a more steady growth pattern moving forward.
- 5.0Aug 30, 2023Learning & Talent ConsultantCurrent Employee, less than 1 yearDallas, TX
Culture is built on relationships and respect - this creates a true family environment where people say Love You! and mean it Benefits are pretty outstanding - especially medical and 401K contribution Leadership is truly incredible - the approachability and humanness of our executives is commendable, and you're very likely to run into them during your work days instead of being locked away somewhere 3/2 hybrid with static anchor days allow for great collaboration opportunities as a Team A seriously FUN environment - there's always something happening on campus to bring Cohearts together and celebrate what is important both inside and outside of work
PTO is accrued versus allotted, and leads to many situations where you're forced to choose between an empty PTO bank or preserving your well-being The speed of change isn't always what it should be, especially when it's about new technologies that could improve customer and employee experience Operating as a low cost carrier can mean budgets are challenging, especially in periods of downturn
- 4.0Jul 17, 2023Ramp AgentCurrent Employee, less than 1 yearChicago, IL
Great Benefits, I've been here for 4 months and I already have $1k in my 401k. OT is available most always flexibility travel benefits
I like the job and the company, but my station is so disorganized. I often got paired with trainers that weren't even here and informed no one. Some trainers are really good and will take the time to make sure you feel comfortable. Others will try to rush and lecture if you do something wrong. Training is all over the place, everyday you train with someone different and they don't follow the company procedures. Which makes it difficult to learn the job especially if you've never worked in this industry. We're often being rushed to push flights out on time, eventhough the flight came in delayed or were waiting on bags/mx/pax boarding. Recently, we've been told to follow the ops agent to "help reduce delays" but this is creating more delays because you have teams on opposite ends of the airport and there is no one to bring the flights in. If don't show up for your flight you are threatened with being written up eventhough it takes a bit to walk from either side. They refuse to close the ramp when there's lightning so we can push out planes. That doesn't seem very safe. Some sups/management are very rude and have attitude problems.5
- 5.0Sep 15, 2023Flight AttendantCurrent Employee, more than 5 yearsLas Vegas, NV
They do try to make everyone feel welcome and a part of a family. Great benefits and many opportunities to grow within the company. If you want to better the company they have opportunities for you to participate in doing so, you just have to take initiative.
It is a big company so sometimes you can get lost within the crowd. Sometimes changes for the better can take forever.
- 1.0Sep 19, 2023Aircraft Maintenance TechnicianFormer EmployeeOakland, CA
Getting to work with guys from AAR or other sweatshops, that ruin the base salary for the average Americans. 401K is great but you have to match that.
This company lacks management and leadership skills. Most new hires are either second generation sweat shop workers (AAR) or straight out of school. They pay you the highest industry rate because you will have the chance to ruin your career one of two ways. Hostile work environment ruins reputations and relationships. Outdated software and work environment means you will significantly have a higher chance of injuries and ruin your long term career. Stay far away risk injuries and reputation for $2 more than the other majors is not worth it. Keep your A&P safe.2
- 5.0Sep 6, 2023Ramp Agent for Southwest AirlinesCurrent Employee, more than 5 yearsDallas, TX
-My SWA Peers: They are smart, nice, care, and approachable -Opportunity to move up: SWA has 75k jobs. Plenty of opportunity to move up or across the organization. Go above and beyond, look out for others, raise your hand when help is needed and you'll be rewarded over time. -Pay and benefits: Pay is good and benefits (health, travel, PTO) are good
-Hard to get a job here. Keep applying. Research the company and figure out a way in. I took a job that is below what I thought I deserved just so I could get into the company and work my way up through hard work and excellent delivery -Big companies like SWA take time to make change. Every change has a lot of complexity and downline dependencies
- 1.0Aug 22, 2023Flight AttendantCurrent Employee, less than 1 yearDallas, TX
Nice training program and facility
Please exercise caution when considering hotel accommodations while applying for a flight attendant position. The training program spans over a month, and I recently departed from a lodging experience that was far from satisfactory. The presence of roaches and bedbugs was prevalent, and despite my efforts to report this issue to the support services, their response unfortunately indicated their inability to relocate me to a different hotel. Regrettably, other candidates also encountered roach infestations in their rooms but were apprehensive about reporting the matter, fearing potential repercussions and being sent home. In the latest correspondence, I was informed that a 24-hour investigation was required, while I continued to suffer from bedbug bites. As a result, I secured an alternative hotel room for the night. However, the following morning, Southwest Airlines notified me that I had forfeited my training opportunity and would need to wait another year to reapply, solely due to securing a safe and clean room. This incident resulted in the loss of a valuable opportunity due to their negligence. Although the training program itself is commendable, the prospect of enduring such unacceptable accommodations for an entire month is unacceptable to me. Therefore, I believe it is crucial to consider these factors when making decisions about affiliating with a company like Southwest.5
If you had to choose between Southwest Airlines or American as your primary airline, which one would you pick? My SWA A-List status recently expired and I’m considering AA. I live about 45 min from DFW airport (AA hub) and 30 min from Dallas LOVE field (SWA hub). Pre-pandemic, I was SWA A-List Preferred and had companion pass which was a nice perk for the family.
Southwest Airlines Reviews FAQs
Southwest Airlines has an overall rating of 4.1 out of 5, based on over 4,600 reviews left anonymously by employees. 76% of employees would recommend working at Southwest Airlines to a friend and 67% have a positive outlook for the business. This rating has decreased by -2% over the last 12 months.
76% of Southwest Airlines employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Southwest Airlines 3.6 out of 5 for work life balance, 4.0 for culture and values and 4.1 for career opportunities.