Southwest Airlines Reviews | Glassdoor

Southwest Airlines Reviews

Updated September 18, 2017
1,223 reviews

Filter

Filter

Full-timePart-time

4.2
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO

1,223 Employee Reviews

Sort: PopularRatingDate

Pros
Cons
  • Low starting pay however you make it back with the mandatory overtime and you are away from your family a lot (in 65 reviews)

  • Work-life balance can be a problem (in 21 reviews)

More Pros and Cons

  1. Helpful (25)

    "Truly a Family of Happy People"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSA in Los Angeles, CA
    Current Employee - CSA in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time (More than 10 years)

    Pros

    Everything, if u love the airline industry, this is the ONLY place to work! High Morale, High Company Spirit! They treat you as #1 , not like a slave!

    Cons

    Well with Airline, the scheduling can be rough ! Once you have a few years in with the company, the most desirable schedules become available. But that is something we all knew and and accept prior to looking for such a job.

    Advice to Management

    Quite being so darn nice and accommodating!! Too many smiles and laughs!! JUST KIDDING, THE MANAGEMENT IS AWESOME!!!

    Southwest Airlines Response

    Aug 24, 2017 – Specialist

    That made our Southwest Heart skip a beat! Thank you for your kind comments and we think you're awesome too! Thanks for all you do to contribute to the Team.


  2. Helpful (2)

    "Ramp agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Ramp Agent in Baltimore, MD
    Current Employee - Ramp Agent in Baltimore, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time (Less than a year)

    Pros

    Benefits are out of this word, the pay may be low but it's amazing what you get for such an amazing company
    They have never laid off an employee

    Cons

    Low starting pay however you make it back with the mandatory overtime and you are away from your family a lot.

  3. "SWA"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Southwest Airlines full-time

    Pros

    Southwest Airlines looks out for their employees. Benefits are amazing.

    Cons

    . . . . .


  4. Helpful (1)

    "happy long-timer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX
    Recommends

    I have been working at Southwest Airlines full-time (More than 10 years)

    Pros

    Positive and loving co-workers. Lots of travel perks. Company Culture is very important to the Leaders and Employees.

    Cons

    The company sometimes struggles to advance with technology.

    Advice to Management

    Always remember the People that got us this far. Without the LUV and support of our Employees, we are just like the other guys. Without a heart, it's just a machine.


  5. "Luv It Here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Flight Attendant
    Current Employee - Flight Attendant
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time (Less than a year)

    Pros

    Great company to work for! It's like a family.

    Cons

    Not many complaints here to mention


  6. "Great company to work for!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Operations Analyst in Dallas, TX
    Current Employee - Business Operations Analyst in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time (Less than a year)

    Pros

    Company with a heart, great working environment, fun teams, fast paced work, leaders who care about employee development, excellent benefits, and an all around enjoyment to go to work each day for the company!

    Cons

    Sometimes slow decision making at the leadership level.

    Advice to Management

    Keep up the great work!


  7. "Customer Services Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in New Port Richey, FL
    Former Employee - Assistant Manager in New Port Richey, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Southwest Airlines full-time (More than 5 years)

    Pros

    Southwest Airlines is the best company I've ever worked for.

    Cons

    Non Applicable at the time I left

    Advice to Management

    Keep up the good work!

  8. "Great family oriented job with potential to make great money!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Ramp Agent in Chicago, IL
    Current Employee - Ramp Agent in Chicago, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Southwest Airlines full-time (More than a year)

    Pros

    You can pick up and work as many hours as you want!

    Cons

    Being a ramp agent can take it's toll on the body.


  9. "Best Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time (More than a year)

    Pros

    Every employee is treated like family!

    Cons

    There are no cons for this company


  10. Helpful (1)

    "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Houston, TX
    Former Employee - Customer Service Representative in Houston, TX
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at Southwest Airlines full-time (More than 3 years)

    Pros

    Unlimited flights where ever southwest flies ( stand-by)
    Pick up as many hours as you want
    Shift trades
    PTO
    Days free of the company
    It's a great place to work

    Cons

    Micro managed
    High turn over rate
    They start looking into small detail to fire anyone and everyone
    The way management plays favoritism for certain situations
    The culture of swa changed

    Advice to Management

    Take care of your employees and stop worrying about selling credit cards and early birds . Stop firing everyone


Showing 1,223 of 1,407 reviews
Reset Filters