Southwest Airlines Reviews | Glassdoor

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Southwest Airlines Reviews

Updated January 15, 2018
936 reviews

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Current Employees

4.4
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936 Employee Reviews

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Pros
Cons
  • Low starting pay however you make it back with the mandatory overtime and you are away from your family a lot (in 66 reviews)

  • Work-life balance can be a problem (in 21 reviews)

More Pros and Cons

  1. "Call Center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Call Center in Dallas, TX
    Current Contractor - Call Center in Dallas, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Southwest Airlines as a contractor (More than a year)

    Pros

    Great supervisors, wonderful job role. Stable and consistent workflow.

    Cons

    This role will likely not ever be a permanent one, and contractors are not included in corporate or department events.


  2. Helpful (1)

    "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time

    Pros

    Great hospitality toward customers and even greater care and concern for employees

    Cons

    Must be willing to work at odd times--early mornings and late nights

    Advice to Management

    Continue to be supportive of employees and fresh ideas

  3. Helpful (1)

    "As advertised"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Business Consultant in Dallas, TX
    Current Employee - Senior Business Consultant in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time (Less than a year)

    Pros

    Everything that you've heard or expect a job at Southwest to be like is true. The company really values employees and creates a fun working environment.

    Cons

    Non-rev travel out of Dallas could be better. There is no visibility to the standby list, so you never really know if you are going to make a flight.
    Also, a large portion of compensation (401k 9.3% match + Profit Sharing) are for retirement. Both have a 5 year vesting period, which is way too long--especially for Profit Sharing. If you need to leave before five years, you forfeit 100%/80%/60%/40%/20% of those earned benefits and any associated investment income.

    Advice to Management

    Keep up the good work


  4. Helpful (1)

    "Hey"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Positive Outlook
    No opinion of CEO

    I have been working at Southwest Airlines full-time (Less than a year)

    Pros

    The people you work with will grow in your hearts and become your extended family.

    Cons

    Needs work. Should have left the company the way that it was now that new higher ups have taken over it's just not the same.

    Advice to Management

    Stop trying to micro manage your employees we already have the nicest staff in aviation. Stop creating rules that you don't or wouldn't follow. Your draining the moral.


  5. "Awesome Place to Work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Scrum Master in Dallas, TX
    Current Employee - Scrum Master in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time (Less than a year)

    Pros

    Southwest is an amazing company! Everyone genuinely cares about each other and takes tremendous pride in their work. There's so much room for growth and advancement all over the company. Everyone has fun everyday while working incredibly hard. I absolutely love working here and have a hard time imagining myself any place else.

    Cons

    There are so many people at headquarters it can be hard to remember people's names. But everyone is so friendly and you meet new, wonderful people every day!


  6. "Sr. Customer Relations Rep."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time

    Pros

    Great Company and Culture at all times.

    Cons

    Low pay, and a challenging commute.

    Advice to Management

    Continue to evaluate market rate wage cycles.


  7. "Great Place to Work!"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time

    Pros

    Culture
    Flexible Schedule
    Balanced workload - they promote work/life balance
    Great co-workers on my team
    Perks of standby!!

    Cons

    Some of the depts are clicky

  8. Helpful (1)

    "I LUV MY JOB AT SOUTHWEST"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Aircraft Mechanic in Dallas, TX
    Current Employee - Senior Aircraft Mechanic in Dallas, TX
    Recommends
    Positive Outlook

    I have been working at Southwest Airlines full-time (More than 10 years)

    Pros

    Great Place to working good benefits! Lots of good people with get'er done attitudes.

    Cons

    Formed by lawyers and controlled by lawyers we have this Aircraft Maintenance Trade Union called AMFA that is more worried about growing its ( Ranks of Members/ Cash base) than getting us a contract. They pretty much abandoned us during the hurricane to protest in Oakland. Meanwhile, Southwest took planes out of revenue service to evacuate employees to safety.

    Advice to Management

    Keep on keeping on!


  9. "Best Company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Intern - Anonymous Intern
    Current Intern - Anonymous Intern
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines as an intern

    Pros

    Flight privileges, great working environment

    Cons

    No cons, perfect for an internship or a full time job


  10. "customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time

    Pros

    professional and well organized. great culture

    Cons

    lot of benefits and lot of opprotunities

    Advice to Management

    very professional


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