Southwest Airlines Reviews | Glassdoor

Southwest Airlines Reviews

Updated May 22, 2017
822 reviews

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Current Employees

4.3
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Southwest Airlines Chairman, President & CEO Gary C. Kelly
Gary C. Kelly
585 Ratings

822 Employee Reviews

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Pros
Cons
  • mandatory overtime when the weather is bad (in 62 reviews)

  • This has not detracted from my work-life balance at all, as I enjoy the work (in 19 reviews)

More Pros and Cons

  1. "SUPERVISOR"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Ground Operations Supervisor in Dallas, TX
    Current Employee - Ground Operations Supervisor in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time (More than a year)

    Pros

    It's a great place to work

    Cons

    I don't have any cons


  2. "Ramp service agent ."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in New York, NY
    Current Employee - Sales Associate in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time (Less than a year)

    Pros

    To be part of a hard working and excited team .

    Cons

    Lifting heavy bags & being outside in all type of weather

    Advice to Management

    To always select the best candidates for the job positions .


  3. "My Experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Agent in Atlanta, GA
    Current Employee - Operations Agent in Atlanta, GA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Southwest Airlines full-time (More than 10 years)

    Pros

    It is a fun place to work, you get to meet new people, and all the benefit's are great.

    Cons

    The only downside about this company is, if you get injured, the procedure that you go through to get well again to go back to work is very stressful and you have deal with so much to get your workers comp.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Airline pilot"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Airline Pilot in Dallas, TX
    Current Employee - Airline Pilot in Dallas, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time (Less than a year)

    Pros

    You can have free hotels

    Cons

    No nothing is wrong with my job

    Advice to Management

    good

    Southwest Airlines Response

    May 12, 2017 – Specialist

    Thanks for sharing your experience!


  6. "Excellent Job!!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Ramp Agent in Denver, CO
    Current Employee - Ramp Agent in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time (Less than a year)

    Pros

    Excellent benefits (health & flight), flexibility is unrivaled, great company culture!! Great top out!

    Cons

    Low starting pay, rough winters

    Advice to Management

    Stay awesome!! :)

    Southwest Airlines Response

    May 12, 2017 – Specialist

    Thanks for the hard work you put in to take care of our Customers. As long as you stay awesome, we will, too!


  7. "Airline Pilot"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Airline Pilot in Los Angeles, CA
    Current Employee - Airline Pilot in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time (Less than a year)

    Pros

    The environment was great in my opinion.

    Cons

    The fellow employees that would do inappropriate things.

    Advice to Management

    Get onto those employees

    Southwest Airlines Response

    May 12, 2017 – Specialist

    We have a unique Culture based on respect; recognizing the value of all our Employees, the importance of our Communities, and dedicated service to our Customers. We do not take feedback like this ... More


  8. Helpful (2)

    "Shifts Make No Sense"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous in San Diego, CA
    Current Employee - Anonymous in San Diego, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Southwest Airlines full-time (Less than a year)

    Pros

    Perks: Flying/Travel, benefits, overtime opportunities, such as regular overtime, double time, etc.

    Cons

    Shifts are wack. Example go in for shift from afternoon to late night. Get mandatory overtime from late night to mid morning. Then told to come back mid afternoon for regular shift, which will lead to another "mandatory" overtime shift.

    Advice to Management

    When they say on glass door, "mandatory overtime can occasionally be necessary in order for our operation to run smoothly". It's not occasionally, that is misleading. Most folks take pride in their work, but that also includes getting sufficient rest such as 8 hrs sleep in between shifts so that they are not sleep deprived, so that their bodies and minds can function at optimum performance. IF they are sleep deprived, how is that helping run things smoothly. No wonder there has been so much bad publicity about airlines, dragging people off of planes, yanking strollers and forcing them off of planes. Any one who hasn't had sufficient rest is bound to act a fool---not in their right minds. The ones that get it the worst are the "Newbies", the less seniority the more chance you'll get the shift from "Crazy Town". If they're new, then they're LEARNING the job, and how can anyone be expected to learn and be the most efficient being sleep deprived. Oh and expect to work for days on end before you get a day off since they call you in on your day off to come and work. Career opportunities are good if you have time to go for them, since your working for "Crazy Town" airline shift, good luck. How does HR not keep an eye on these crazy type shifts is beyond me. Isn't it a liability if folks are sleep deprived and can make mistakes? IF they are sleep deprived and make mistakes, do they get fired or do they cut them slack? If you are a vampire, don't need sleep then this is the job for you. Just remember to bring your coffin along in your van in the parking lot so you can sleep there in the day time if need be.


  9. "IT Security Intern"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Intern - IT Security Intern in Dallas, TX
    Current Intern - IT Security Intern in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines as an intern (More than a year)

    Pros

    Great Place to learn new technology

    Cons

    Very hard to convert to full-time

    Advice to Management

    Please consider international student for full time if they are performing good.

    Southwest Airlines Response

    Apr 27, 2017 – Specialist

    Thank you for providing feedback on your internship. International students are eligible for our internship program as long as you have authorization to work in the U.S. Sponsorship opportunities for ... More


  10. "Best. Company. Ever."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Dallas, TX
    Current Employee - Manager in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time (More than 5 years)

    Pros

    Southwest has truly given me some great opportunities. They treat me well and I love the perks!

    Cons

    Can't think of any. Has been my best career move.

    Advice to Management

    Gary - continue being the great example of a Warrior Spirit, Servant's Heart, and Fun-LUVing attitude!

    Southwest Airlines Response

    Apr 27, 2017 – Specialist

    Our Employees are each the Heart of Southwest, and it wouldn't be the same without you. Thank you for the encouragement--we love having you as part of our Team!


  11. "Excellent Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Dallas, TX
    Current Employee - Analyst in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time (More than 5 years)

    Pros

    The culture is out of this world, employees genuinely treat each other like family. Very hard to lose your job, leadership would rather spend the money to train you or work with you until you are up to par. Travel incentive, will match you with 401K.

    Cons

    Can be very difficult to move into leadership/management positions, will have to start at the bottom and literally work your way up. Good ol' boy system. Pay starts out relatively low.

    Advice to Management

    Keep the culture strong.

    Southwest Airlines Response

    May 12, 2017 – Specialist

    We know that our People are the Heart of what we do, which is why we invest so heavily in training and development to benefit their careers. But, a career at Southwest is more than just a paycheck ... More


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