Southwest Airlines Reviews | Glassdoor

Southwest Airlines Reviews

Updated July 26, 2017
325 reviews

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4.0
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325 Employee Reviews

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Pros
Cons
  • Get mandatory overtime from late night to mid morning (in 64 reviews)

  • This has not detracted from my work-life balance at all, as I enjoy the work (in 19 reviews)

More Pros and Cons

  1. "Flight Attendant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time (More than a year)

    Pros

    Flexible schedule, good pay structure, profit sharing

    Cons

    Rest rules could always be addressed


  2. "Overall decent place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service and Sales Representative
    Former Employee - Customer Service and Sales Representative
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Southwest Airlines full-time

    Pros

    Guaranteed hours, training, union, fun people, flight benefits.

    Cons

    Pay isn't great starting out, schedule can be crappy, overall work is boring and repetitive.

  3. "The 'LUV' Airline"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Agent
    Former Employee - Customer Service Agent
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Southwest Airlines (More than 10 years)

    Pros

    Upward mobility, Team environment, Free travel, can pick up and give away as many hours as you want.

    Cons

    Corporate mentality. SWA has changed drastically since Herb Kelleher retired in the early 2000's.


  4. "Csa"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSA in Tampa, FL
    Current Employee - CSA in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines part-time (More than a year)

    Pros

    Awesome people and benefits and pay

    Cons

    I don't have any cons

    Advice to Management

    Great job


  5. "Good company for Peaceful life"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operational Analyst in Dallas, TX
    Current Employee - Operational Analyst in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time

    Pros

    Culture, Friendliness, Flat culture, Visibility

    Cons

    Very less pay, and less scope for negotiation

    Advice to Management

    NA


  6. "Marketing Analyst Intern"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Anonymous Intern
    Former Intern - Anonymous Intern
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Southwest Airlines as an intern

    Pros

    Lively Place
    Fun Culture
    Amazing Benefits - Free flights

    Cons

    Not a lot of work for interns

    Advice to Management

    Maybe take a lesser number of interns


  7. "So far, So good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time

    Pros

    Great opportunities for advancement, union, great incentives, and company invests in its employees.

    Cons

    Co workers are very vindictive and will sabotage you.

    Advice to Management

    More training in cultural sensitivity.

  8. "Good but antiquated"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Finance Associate in Dallas, TX
    Current Employee - Senior Finance Associate in Dallas, TX
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Southwest Airlines full-time (More than a year)

    Pros

    Culture, employee appreciation events, deck parties every Monday, 401k

    Cons

    Antiquated processes and systems, work-place politics, seniority-based scheduled and PTO, pay is much lower than industry standard.

    Advice to Management

    Listen to employee concerns instead of dismissing them, stand up for your employees.


  9. "Non-Union Pay is not competitive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Analyst in Dallas, TX
    Current Employee - Senior Analyst in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time (More than 5 years)

    Pros

    Work/life balance
    Benefits
    Exciting industry to work in

    Cons

    Not getting paid your market value

    Advice to Management

    I can't pay bills with free flights and profit-sharing. Pay your non-union people what they are worth!


  10. "Senior Project Manager Cybersecurity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Senior Project Manager in Dallas, TX
    Current Contractor - Senior Project Manager in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines as a contractor (Less than a year)

    Pros

    Great work life balance, Clear roadmap objectives, motivated work force.

    Cons

    Pay below average, most IT work is contract, very little room for advancement.

    Advice to Management

    Most technology work is contact or professional services. Add more direct hire for technology and provide more opportunities for growth.


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