Southwest Airlines Reviews | Glassdoor

Southwest Airlines Reviews

Updated April 26, 2017
685 reviews

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Southwest Airlines Chairman, President & CEO Gary C. Kelly
Gary C. Kelly
538 Ratings

685 Employee Reviews

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Pros
Cons
  • Getting mandatory overtime on your 1st day off if short staffed or a lot of call outs (in 61 reviews)

  • This has not detracted from my work-life balance at all, as I enjoy the work (in 18 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (66)

    "The best company I've had the privilege of working for!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Support & Services in San Antonio, TX
    Current Employee - Customer Support & Services in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time (More than a year)

    Pros

    Top of the line insurance, profit sharing, travel benefits, constant appreciation shown to employees, tons of motivators! They take their time with their hiring process and it works, because every leader I've met has always made me feel like my work was appreciated and made a difference.

    Cons

    A customer service job is always mentally and emotionally demanding. The pay has gotten better since I've started working as a CS&S rep, therefore it's all worth the hard work you put in.

    Advice to Management

    There is no issue with the way you treat employees. We feel the LUV! I would like to see further advancements in technology within company operations, as this would give employees more resources to assist our passengers.


  2. "IT Security Intern"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Intern - IT Security Intern in Dallas, TX
    Current Intern - IT Security Intern in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines as an intern (More than a year)

    Pros

    Great Place to learn new technology

    Cons

    Very hard to convert to full-time

    Advice to Management

    Please consider international student for full time if they are performing good.


  3. "Best. Company. Ever."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Dallas, TX
    Current Employee - Manager in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time (More than 5 years)

    Pros

    Southwest has truly given me some great opportunities. They treat me well and I love the perks!

    Cons

    Can't think of any. Has been my best career move.

    Advice to Management

    Gary - continue being the great example of a Warrior Spirit, Servant's Heart, and Fun-LUVing attitude!


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  5. "Best company I've ever worked for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Ramp Agent in Chicago, IL
    Current Employee - Ramp Agent in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time (More than a year)

    Pros

    Southwest truly knows how to take care of their people, amazing opportunity to move laterally or up the ladder, top of the line retirement & insurance, Free flights, profit sharing, numerous employee events & outings, countless other benefits!!

    Cons

    Starting pay for all entry level positions is tight. Management needs to hold their employees more responsible on discipline. Weed on the cancer cells, keep the amazing employees that we have.

    Advice to Management

    Hold everyone to the same level of accountability, we have great people.


  6. "Love my Company, Love my CEO."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Dallas, TX
    Current Employee - Manager in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time (More than 10 years)

    Pros

    Great people to work with. The benefits are fantastic. The environment is FUN!

    Cons

    You work a lot, and you work hard. But, because you love the environment - it's all worth it.

    Advice to Management

    Focus on your People, and you will never go wrong.


  7. "Luv Southwest"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager Command Center in Chicago, IL
    Current Employee - Manager Command Center in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines (More than 10 years)

    Pros

    Profit Sharing, 401k Match, Dedicated management team, strong history of success, great outlook for the future

    Cons

    Hard work, long hours, weather and teamwork are needed

    Advice to Management

    Keep it going


  8. "Awesome Experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Intern - Intern in Dallas, TX
    Current Intern - Intern in Dallas, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Southwest Airlines as an intern (Less than a year)

    Pros

    Fantastic people. You really feel like a family with Southwest. You get free flight benefits which is a plus.

    Cons

    Relatively low pay. But if money is what you're after, don't work here.


  9. "Next step is training for 2 weeks"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Agent in Fort Lauderdale, FL
    Current Employee - Customer Service Agent in Fort Lauderdale, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines part-time (Less than a year)

    Pros

    They are so different , they are growing up as a airline industry, they will continue to be the best.

    Cons

    Nothing bad say. I haven't even start. They are always gonna be ups and down but everything has a solution.


  10. Helpful (1)

    "Truly an Amazing Place to Work!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Specialist in Dallas, TX
    Current Employee - Specialist in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time (More than a year)

    Pros

    The People here are absolutely incredible! I love every aspect of my job and the family environment. The benefits are incredible--including flight benefits for my spouse, my parents, and myself on SWA and other airlines. Not to mention the 401(k) match and ProfitSharing add about 25% to my salary. Combine that with paying less than $20 a month for family insurance and the various other benefits--the total compensation package is truly outstanding. I am a new college grad, and am amazed with how my Leaders are so open to my ideas and implementing change. I feel like I am getting to grow and develop in my role, and am excited to continue my career at SWA!

    Cons

    A job at Southwest takes a dedication to the work with a Servant's Heart, Warrior Spirit, and Fun-LUVing Attitude. This has not detracted from my work-life balance at all, as I enjoy the work. But, if you aren't ready to do high-quality work in a fast-paced environment this might not be the place for you.

    Advice to Management

    Keep driving us forward to becoming the world's most loved, most flown, and most profitable airline!


  11. "secretary"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Secretary in Dallas, TX
    Former Employee - Secretary in Dallas, TX

    I worked at Southwest Airlines (Less than a year)

    Pros

    great company culture
    free flights

    Cons

    relocation was annoying but worth it for the job

    Southwest Airlines Response

    Apr 12, 2017 – Specialist

    Thanks for the feedback!


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