Southwest Airlines Reviews | Glassdoor

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Southwest Airlines Reviews

Updated January 21, 2018
1,317 reviews

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4.2
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1,317 Employee Reviews

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Pros
Cons
  • Low starting pay however you make it back with the mandatory overtime and you are away from your family a lot (in 66 reviews)

  • Work-life balance can be a problem (in 21 reviews)

More Pros and Cons

  1. "Ramp agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Ramp Agent in Dal, KY
    Current Employee - Ramp Agent in Dal, KY
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Southwest Airlines full-time (Less than a year)

    Pros

    Steady employment environment you can work as much as you like most of the time. The company offers many benefits and opportunities to move around most of the time.

    Cons

    Lack of communication from leaders. Most leaders provide negative feedback instead of positive reinforcement. I don’t think it’s personal, but just routine

    Advice to Management

    Identify yourself and explain the companies process to new hires. Bidding process, Shift trades


  2. "Ramp Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Ramp in Omaha, NE
    Current Employee - Ramp in Omaha, NE

    I have been working at Southwest Airlines part-time (More than a year)

    Pros

    I enjoy everything about this company

    Cons

    I have no cons that I can think of

    Advice to Management

    Keep taking care of your people

  3. "Sky Harbor Airport-Operations Agent. Take the good with the bad, just watch your back."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Agent in Phoenix, AZ
    Former Employee - Operations Agent in Phoenix, AZ
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Southwest Airlines full-time (More than 10 years)

    Pros

    Great flight benefits, great 401(k) and insurance. Ability to trade shifts if you find someone trustworthy to do so with. That’s really all the pros.

    Cons

    Deceitful coworkers, heartless management and leadership. You are unable to trust anyone as you are put under a microscope. The station managers are miserable and will not support you even if you are a great employee. 20+ year employees that are rude to the customers and rude to fellow employees are treated as gods I guess it’s all in who you know. Never date a coworker I know you will have the flight benefits in common but it never turns out good and you will also be looked down because of this and coworkers/leadership will do their best to cause you more problems because of these relationships. Anytime you transfer different departments it might feel like you are moving up in the company but you are putting yourself on a new six-month probationary period and they will use this against you and get rid of you for ridiculous reasons. It’s all about replacing you with employees that are new because they make less. Be careful who you trade with or give a way to shift wise if you are trustworthy you will get burned. Also as sad as it seems your coworkers will steal your lunch and items in your bags and purses. So if you’re looking for flight benefits and good insurance with low starting pay Southwest is a great place to start but trust me trust no one befriends with no one just do your job don’t rock the boat and stay under the radar completely. And stay off probation once you completed your initial six months. After that the bad employees get away with murder just like the station leadership. But this doesn’t mean you won’t be called in for every cough and sneeze that you do be prepared to be questioned and bullied at all times.

    Advice to Management

    Instead of ruling with an iron fist try having some compassion with your employees. This is my experience in the sky harbor airport as an operations agent. You can have an awesome track record for 10+ years and be accused of the most simplest of things and nothing in your past matters even when they have no proof of you doing anything wrong. Don’t forget that the founders started the company with the intentions of looking out for the customers and the employees. He would be disgusted if he knew how things were being run now. Anytime you work for a company where you cannot reach out to the CEO that at one time the founder/CEO remembered everyone’s name and was contactable at any time. The problem is that now station management and call center leadership are not held accountable as long as they process the numbers they get away with murder.


  4. "Best internship oppurtunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Fun-loving people
    Great intern events
    Great benefits!

    Cons

    nothing! Honestly, it is the best internship to get.


  5. Helpful (1)

    "Hey"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Positive Outlook
    No opinion of CEO

    I have been working at Southwest Airlines full-time (Less than a year)

    Pros

    The people you work with will grow in your hearts and become your extended family.

    Cons

    Needs work. Should have left the company the way that it was now that new higher ups have taken over it's just not the same.

    Advice to Management

    Stop trying to micro manage your employees we already have the nicest staff in aviation. Stop creating rules that you don't or wouldn't follow. Your draining the moral.


  6. "customer service agent"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Southwest Airlines full-time

    Pros

    great company great benefits family environment

    Cons

    have no complaints for this company


  7. Helpful (5)

    "Flight Attendant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Flight Atrendant in Oakland, CA
    Former Employee - Flight Atrendant in Oakland, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Southwest Airlines full-time (More than 10 years)

    Pros

    Best pay. Best flight Attendants. Flexible Schedule. No minimums.

    Cons

    Not what it was when we were Herb's airline. Supervisors too big for their britches, have never worked on an airplane in their life. Mid level managers that have barely graduated high school, let alone college. Top execs not only tolerate, they actually orchestrate this abuse.
    There is no job security. No union to fight for us. Managers have taken over the union.
    Rumors circulte someone is fixing to sell us off to Delta.

    Advice to Management

    Best to leave union business to the union. The same high expectations of front line employees should apply to Management as well. Invest in current employees. All stuff they keep hearing from employees but they do not care. They do not even pretend to listen.

  8. Helpful (1)

    "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time

    Pros

    Great hospitality toward customers and even greater care and concern for employees

    Cons

    Must be willing to work at odd times--early mornings and late nights

    Advice to Management

    Continue to be supportive of employees and fresh ideas


  9. Helpful (1)

    "As advertised"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Business Consultant in Dallas, TX
    Current Employee - Senior Business Consultant in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time (Less than a year)

    Pros

    Everything that you've heard or expect a job at Southwest to be like is true. The company really values employees and creates a fun working environment.

    Cons

    Non-rev travel out of Dallas could be better. There is no visibility to the standby list, so you never really know if you are going to make a flight.
    Also, a large portion of compensation (401k 9.3% match + Profit Sharing) are for retirement. Both have a 5 year vesting period, which is way too long--especially for Profit Sharing. If you need to leave before five years, you forfeit 100%/80%/60%/40%/20% of those earned benefits and any associated investment income.

    Advice to Management

    Keep up the good work


  10. "Summer 2016 Internship"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Intern - Hourly in Dallas, TX
    Former Employee - Intern - Hourly in Dallas, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    -Great company culture
    -Flight Benefits
    -EVERYONE is friendly

    Cons

    -Don't pay for housing
    -Large company, responsibilities widely distributed, easy to get bored


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