Southwest Airlines Reviews | Glassdoor

Southwest Airlines Reviews

Updated May 22, 2017
1,147 reviews

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Full-time Part-time

4.1
Star Star Star Star Star
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Approve of CEO
Southwest Airlines Chairman, President & CEO Gary C. Kelly
Gary C. Kelly
793 Ratings

1,147 Employee Reviews

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Pros
Cons
  • mandatory overtime without notice (in 62 reviews)

  • This has not detracted from my work-life balance at all, as I enjoy the work (in 19 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (75)

    "The best company I've had the privilege of working for!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Support & Services in San Antonio, TX
    Current Employee - Customer Support & Services in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time (More than a year)

    Pros

    Top of the line insurance, profit sharing, travel benefits, constant appreciation shown to employees, tons of motivators! They take their time with their hiring process and it works, because every leader I've met has always made me feel like my work was appreciated and made a difference.

    Cons

    A customer service job is always mentally and emotionally demanding. The pay has gotten better since I've started working as a CS&S rep, therefore it's all worth the hard work you put in.

    Advice to Management

    There is no issue with the way you treat employees. We feel the LUV! I would like to see further advancements in technology within company operations, as this would give employees more resources to assist our passengers.


  2. "Reviewed by request"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Flight Attendant in Houston, TX
    Former Employee - Flight Attendant in Houston, TX
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    Great people and hours. Always enjoyed working.

    Cons

    Some older FA's don't do things the right way and just expect it to be ok.

    Advice to Management

    Pay close attention to those FA's that game the "sick" system.


  3. "Southwest Airlines"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Southwest is a great place to work. There are many opportunities for advancement. Another pro would be the environment in which we work. It is such a FUN LUVING place to be!

    Cons

    To grow with the company, you may be required to move to another city/location.

    Advice to Management

    Have the right personality and always consider the Golden Rule.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Great Place Overall"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Southwest Airlines full-time

    Pros

    SWA is full of great people and has an overall great culture. It's very casual and laid back, but work gets done efficiently for the most part. I really enjoyed my time here.

    Cons

    Low-salary for the same job in another company and management can be so caught up on branding, other items have to fought for by the responsible party. Cons aren't worse than they are for other companies!


  6. "bad company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Southwest Airlines full-time

    Pros

    fly for free, if you ever get the day off

    Cons

    Very unprofessional, they claim a lot of things but know one really knows what benefits you can receive and how much. Ever since the CEO and founder retires the values have gone down


  7. "SUPERVISOR"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Ground Operations Supervisor in Dallas, TX
    Current Employee - Ground Operations Supervisor in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time (More than a year)

    Pros

    It's a great place to work

    Cons

    I don't have any cons


  8. "Ramp service agent ."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in New York, NY
    Current Employee - Sales Associate in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time (Less than a year)

    Pros

    To be part of a hard working and excited team .

    Cons

    Lifting heavy bags & being outside in all type of weather

    Advice to Management

    To always select the best candidates for the job positions .


  9. "Treat good employees bad"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Ramp Supervisor in Chicago, IL
    Former Employee - Ramp Supervisor in Chicago, IL
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at Southwest Airlines full-time (More than 5 years)

    Pros

    Fly free and benefits and people

    Cons

    Terrible management at midway not all but most


  10. Helpful (2)

    "Shifts Make No Sense"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous in San Diego, CA
    Current Employee - Anonymous in San Diego, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Southwest Airlines full-time (Less than a year)

    Pros

    Perks: Flying/Travel, benefits, overtime opportunities, such as regular overtime, double time, etc.

    Cons

    Shifts are wack. Example go in for shift from afternoon to late night. Get mandatory overtime from late night to mid morning. Then told to come back mid afternoon for regular shift, which will lead to another "mandatory" overtime shift.

    Advice to Management

    When they say on glass door, "mandatory overtime can occasionally be necessary in order for our operation to run smoothly". It's not occasionally, that is misleading. Most folks take pride in their work, but that also includes getting sufficient rest such as 8 hrs sleep in between shifts so that they are not sleep deprived, so that their bodies and minds can function at optimum performance. IF they are sleep deprived, how is that helping run things smoothly. No wonder there has been so much bad publicity about airlines, dragging people off of planes, yanking strollers and forcing them off of planes. Any one who hasn't had sufficient rest is bound to act a fool---not in their right minds. The ones that get it the worst are the "Newbies", the less seniority the more chance you'll get the shift from "Crazy Town". If they're new, then they're LEARNING the job, and how can anyone be expected to learn and be the most efficient being sleep deprived. Oh and expect to work for days on end before you get a day off since they call you in on your day off to come and work. Career opportunities are good if you have time to go for them, since your working for "Crazy Town" airline shift, good luck. How does HR not keep an eye on these crazy type shifts is beyond me. Isn't it a liability if folks are sleep deprived and can make mistakes? IF they are sleep deprived and make mistakes, do they get fired or do they cut them slack? If you are a vampire, don't need sleep then this is the job for you. Just remember to bring your coffin along in your van in the parking lot so you can sleep there in the day time if need be.


  11. "Luv airline review"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at Southwest Airlines full-time (More than 10 years)

    Pros

    Salary, time off, financial stability of company

    Cons

    Gary Kelly and top management's disdain for pilots

    Southwest Airlines Response

    May 12, 2017 – Specialist

    In November 2016, nearly 85 percent of Southwest Airlines Pilots voted in favor of their current collective bargaining agreement. As you mentioned, the contract recognizes and rewards our Pilots for ... More


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