Southwest Airlines Reviews | Glassdoor

Southwest Airlines Reviews

Updated June 24, 2017
1,160 reviews

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1,160 Employee Reviews

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Pros
Cons
  • Get mandatory overtime from late night to mid morning (in 64 reviews)

  • This has not detracted from my work-life balance at all, as I enjoy the work (in 19 reviews)

More Pros and Cons

  1. "SUPERVISOR"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Ground Operations Supervisor in Dallas, TX
    Current Employee - Ground Operations Supervisor in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time (More than a year)

    Pros

    It's a great place to work

    Cons

    I don't have any cons

    Southwest Airlines Response

    Jun 12, 2017 – Specialist

    We agree Southwest is a great place to work! Thanks for sharing your experience and all you do to take care of our Employees and Customers day in and day out. We could not do it without you!


  2. "Marketing Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Dallas, TX
    Former Employee - Manager in Dallas, TX
    Doesn't Recommend
    No opinion of CEO

    I worked at Southwest Airlines full-time (More than a year)

    Pros

    Good 401(k) match if you can stay to vest.

    Cons

    Compared to the other big three airlines, they are behind in technology. Not a global airline, but they have a very good product in the domestic USA and now Mexico, Caribbean. Not part of an alliance.

    Advice to Management

    Very youth oriented culture. They "hire" interns but specifically state that most will never gain full-time employment with SWA. Each internal group has to come up with work for interns every semester. SWA may not staff properly, so they hire contractors, but they are not generally hired "full-time" either. After a while, it seemed more like "smoke and mirrors" to me. They claim they've never had lay-offs, but they definitely let people go. If you get dinged on a review, you need to leave. Many people leave. Tenure for most is under five years and there are very few people over 40 in marketing. Other departments are different, but it is probably more organized and the team has more airline experience now after several years. It's a great place to work for someone in their 20s and I believe once the culture was original, but now it seems more "forced" rather than organic. If you have a demanding job, a lot is expected outside your normal work load and since they don't staff properly, it's a lot. Not a place for mature, experienced professionals in the marketing area. Maybe other areas.

  3. "Ramp service agent ."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in New York, NY
    Current Employee - Sales Associate in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time (Less than a year)

    Pros

    To be part of a hard working and excited team .

    Cons

    Lifting heavy bags & being outside in all type of weather

    Advice to Management

    To always select the best candidates for the job positions .

    Southwest Airlines Response

    Jun 12, 2017 – Specialist

    Thanks for your feedback, this makes our Southwest Hearts swell with pride! We agree that it is a exciting and historic time to be a part of the Southwest Airlines Team. We recognize that working ... More


  4. Helpful (3)

    "Operations Supervisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Supervisor in Dallas, TX
    Former Employee - Operations Supervisor in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Southwest Airlines full-time (More than a year)

    Pros

    Never dull, always changing
    Fast-paced
    Build great relationships with coworkers

    Cons

    Work-life balance can be a problem
    Irregular operations can result in hefty overtime

    Southwest Airlines Response

    May 12, 2017 – Specialist

    As you mentioned, overtime is occasionally necessary to help our operation run smoothly. We know your job isn't for the faint of heart. Thank you for your contribution to helping us run efficiently ... More


  5. "My Experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Agent in Atlanta, GA
    Current Employee - Operations Agent in Atlanta, GA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Southwest Airlines full-time (More than 10 years)

    Pros

    It is a fun place to work, you get to meet new people, and all the benefit's are great.

    Cons

    The only downside about this company is, if you get injured, the procedure that you go through to get well again to go back to work is very stressful and you have deal with so much to get your workers comp.

    Southwest Airlines Response

    Jun 12, 2017 – Specialist

    We agree our Fun-Luving Culture is something special and our WorkPerks are second to none. We know that your job isn't for the faint of heart and appreciate the feedback you provided. Thank you for ... More


  6. Helpful (7)

    "Shifts Make No Sense"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous in San Diego, CA
    Current Employee - Anonymous in San Diego, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Southwest Airlines full-time (Less than a year)

    Pros

    Perks: Flying/Travel, benefits, overtime opportunities, such as regular overtime, double time, etc.

    Cons

    Shifts are wack. Example go in for shift from afternoon to late night. Get mandatory overtime from late night to mid morning. Then told to come back mid afternoon for regular shift, which will lead to another "mandatory" overtime shift.

    Advice to Management

    When they say on glass door, "mandatory overtime can occasionally be necessary in order for our operation to run smoothly". It's not occasionally, that is misleading. Most folks take pride in their work, but that also includes getting sufficient rest such as 8 hrs sleep in between shifts so that they are not sleep deprived, so that their bodies and minds can function at optimum performance. IF they are sleep deprived, how is that helping run things smoothly. No wonder there has been so much bad publicity about airlines, dragging people off of planes, yanking strollers and forcing them off of planes. Any one who hasn't had sufficient rest is bound to act a fool---not in their right minds. The ones that get it the worst are the "Newbies", the less seniority the more chance you'll get the shift from "Crazy Town". If they're new, then they're LEARNING the job, and how can anyone be expected to learn and be the most efficient being sleep deprived. Oh and expect to work for days on end before you get a day off since they call you in on your day off to come and work. Career opportunities are good if you have time to go for them, since your working for "Crazy Town" airline shift, good luck. How does HR not keep an eye on these crazy type shifts is beyond me. Isn't it a liability if folks are sleep deprived and can make mistakes? IF they are sleep deprived and make mistakes, do they get fired or do they cut them slack? If you are a vampire, don't need sleep then this is the job for you. Just remember to bring your coffin along in your van in the parking lot so you can sleep there in the day time if need be.

    Southwest Airlines Response

    Jun 12, 2017 – Specialist

    We appreciate your feedback and will truly take it to heart. We recognize that working in the airport operations is certainly hard work and may not be for everyone. Thank you for being a Southwest ... More


  7. "Airline pilot"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Airline Pilot in Dallas, TX
    Current Employee - Airline Pilot in Dallas, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time (Less than a year)

    Pros

    You can have free hotels

    Cons

    No nothing is wrong with my job

    Advice to Management

    good

    Southwest Airlines Response

    May 12, 2017 – Specialist

    Thanks for sharing your experience!

  8. "Excellent Job!!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Ramp Agent in Denver, CO
    Current Employee - Ramp Agent in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time (Less than a year)

    Pros

    Excellent benefits (health & flight), flexibility is unrivaled, great company culture!! Great top out!

    Cons

    Low starting pay, rough winters

    Advice to Management

    Stay awesome!! :)

    Southwest Airlines Response

    May 12, 2017 – Specialist

    Thanks for the hard work you put in to take care of our Customers. As long as you stay awesome, we will, too!


  9. "Airline Pilot"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Airline Pilot in Los Angeles, CA
    Current Employee - Airline Pilot in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time (Less than a year)

    Pros

    The environment was great in my opinion.

    Cons

    The fellow employees that would do inappropriate things.

    Advice to Management

    Get onto those employees

    Southwest Airlines Response

    May 12, 2017 – Specialist

    We have a unique Culture based on respect; recognizing the value of all our Employees, the importance of our Communities, and dedicated service to our Customers. We do not take feedback like this ... More


  10. Helpful (5)

    "Flight attendant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Flight Attendant in Chicago, IL
    Current Employee - Flight Attendant in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time (Less than a year)

    Pros

    There is no other job out there like this one! It's amazing! Having about 18 to 19 days off in a month you are able to have so much freedom and even maybe pick up a different part time job, go back to school, etc. In my opinion this is the best airline to work for. You are a customer to them and not many companies view you as that, but the only just a number. I received a birthday card from the CEO, a happy one month, and a lot more. Plus you get to travel and meet awesome new people and see the world! And the pay is the best in the industry. I have nothing bad to say about this fantastic company!

    Cons

    It may be hard to be away from home for some for 3 days at a time. It is a lifestyle and may take some getting used to.

    Southwest Airlines Response

    May 12, 2017 – Specialist

    Those birthday cards are pretty sweet! Thanks for sharing your perspective.


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