Southwest Airlines Reviews | Glassdoor

Southwest Airlines Reviews

Updated December 13, 2017
1,301 reviews

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1,301 Employee Reviews

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Pros
Cons
  • Low starting pay however you make it back with the mandatory overtime and you are away from your family a lot (in 66 reviews)

  • Work-life balance can be a problem (in 21 reviews)

More Pros and Cons

  1. Helpful (2)

    "Not sorry"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Diego, CA
    Former Employee - Anonymous Employee in San Diego, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Southwest Airlines full-time (Less than a year)

    Pros

    Awesome coworkers, great medical and flight benefits.

    Cons

    Management is a disaster. Stereotyping, alienating and very discriminatory.

    Advice to Management

    Fire those folks who think they are higher than everyone. So unfair and practically illegal how they discriminate, alienate and stereotype others there

    Southwest Airlines Response

    Dec 6, 2017 – Specialist

    Our People are our greatest asset, and it is our goal to support our Employees and our Customers who come from all walks of life. We do not tolerate discrimination, bullying, retaliation or... More


  2. "Just another number"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cs&S
    Current Employee - Cs&S
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines part-time (More than a year)

    Pros

    They take awesome care of their employees and have an excellent culture.

    Cons

    Just another fish in the big sea.

    Advice to Management

    Find less bitter, senior employees and supervisors and add a little more diversity.

    Southwest Airlines Response

    Dec 5, 2017 – Specialist

    As you mentioned, we support and are fully committed to our Employees. Our Employees are the Heart and source of our Culture, and it is up to each one of us to promote and preserve it. Thank you for... More

  3. "Amazing company and fp&a department"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior FP&A Manager in Dallas, TX
    Current Employee - Senior FP&A Manager in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time (More than 5 years)

    Pros

    Flight benefits, profit sharing and 401k match up to 9.1% and company culture. Work is very meaningful and usually has direct impact on crucial decisions for the company.

    Cons

    Workload can be heavy at times but usually predictable.

    Southwest Airlines Response

    Dec 5, 2017 – Specialist

    Thank you for taking time to share your experience -- It made our Southwest Hearts skip a beat. We think that YOU are amazing!


  4. "Business Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Consultant in Dallas, TX
    Current Employee - Business Consultant in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time (More than 5 years)

    Pros

    Job Security: Most profitable and stable airline in the industry. Even low performers practically have to try to get fired from the company

    Benefits: Great health insurance plans, 401k match, profit sharing, free flight benefits

    Cons

    Salary: You can make more in other industries. Management gives merit raises once a year, typically so small you won't notice the raise in your paycheck. "Ingrade salary adjustments" are essentially non-existent and depending on your direct leader, it'll likely be a waste of time even bringing it up.

    SWA retains low performers and if you're in a leadership role, you have the added burden of not letting these low performers spreading this work ethic/attitude to others

    Advice to Management

    SWA is too forgiving and tolerant of employees that are chronic low performers. . While having low performers is inevitable, don't draw the process out of removing or transitioning them into another role so incredibly burdensome and drawn out.

    Southwest Airlines Response

    Dec 5, 2017 – Specialist

    Thank you taking time to share your experience and your feedback. We will take it to Heart.


  5. "Southwest Airlines"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time

    Pros

    Very flexible with your needs. Wonderful company to work for. I love my job!!

    Cons

    Depends on the people you work with. Not all employees are customer oriented. Culture at the company has diminished a little, but it works out.

    Southwest Airlines Response

    Dec 5, 2017 – Specialist

    We are so thrilled to hear that you love your job! As I'm sure you have experienced, ultimately, it’s up to every Employee to promote and preserve our Culture across positions, workgroups, and... More


  6. "CSR"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Southwest Airlines full-time

    Pros

    This is a dreat company with excellent benefits

    Cons

    No cons that I can think of

    Southwest Airlines Response

    Dec 5, 2017 – Specialist

    That makes our Southwest Heart swell with pride! Thanks for sharing your experience.


  7. "Captain"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Captain in Houston, TX
    Former Employee - Captain in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Southwest Airlines full-time (More than 10 years)

    Pros

    The best place in the World!

    Cons

    I had to retire after 34 Fantastic years😞

    Advice to Management

    Get that dam law changed!

  8. Helpful (1)

    "Ramp Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    -great career opportunities
    -excellent insurance and 401k

    Cons

    -Working in the weather
    -lazy coworkers
    -rotating schedules, working holidays/weekends

    Southwest Airlines Response

    Dec 5, 2017 – Specialist

    Because our People are our greatest asset, we invest heavily in training and development to support our Employees throughout their individual careers. Working the Ramp is certainly hard work, and it... More


  9. "Inflight Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - In Flight Supervisor in Dallas, TX
    Current Employee - In Flight Supervisor in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time (More than 5 years)

    Pros

    the company is the best company! Matching 401K over 9 percent. Profit Sharing. pay for college...

    Cons

    Hard to get a job with Southwest

    Advice to Management

    none

    Southwest Airlines Response

    Dec 5, 2017 – Specialist

    That made our Southwest Heart skip a beat. We think that you are the best!


  10. "Associate Software Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Software Engineer in Dallas, TX
    Current Employee - Associate Software Engineer in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time (Less than a year)

    Pros

    Great employees and great upward mobility.

    Cons

    No cons as of yet.

    Southwest Airlines Response

    Dec 5, 2017 – Specialist

    That made our Southwest Heart skip a beat. We think that you are great!


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