Southwest Airlines Reviews | Glassdoor

Southwest Airlines Reviews

Updated June 24, 2017
1,160 reviews

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1,160 Employee Reviews

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Pros
Cons
  • Get mandatory overtime from late night to mid morning (in 64 reviews)

  • This has not detracted from my work-life balance at all, as I enjoy the work (in 19 reviews)

More Pros and Cons

  1. Helpful (1)

    "Flight Attendant"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX
    Doesn't Recommend
    No opinion of CEO

    I worked at Southwest Airlines full-time (More than 10 years)

    Pros

    Decent pay after you top out 13 years

    Cons

    Gone are the days of the founding father of this Airline(Culture). Herb Kellehers LUV airline is gone! Morale continues down the tubes. Very long days! Very short overnights! It's a job and nothing that special to be part of.

    Advice to Management

    Bring back employees first like this company took pride in doing during Herb's time.

    Southwest Airlines Response

    Jun 12, 2017 – Specialist

    Ultimately, it’s up to every Employee to promote and preserve our Culture across positions, work groups, and titles. We are so fortunate to have such a longstanding unique Culture, and we all must ... More


  2. Helpful (1)

    "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Supervisor in Dallas, TX
    Current Employee - Shift Supervisor in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time (More than 5 years)

    Pros

    Good pay, good corporate policies, lots of extracurricular activities

    Cons

    Management is too lenient on bad employees

    Advice to Management

    Cut losses and get rid of objectively bad leaders, rather than trying to fix them over the span of years.

    Southwest Airlines Response

    Jun 12, 2017 – Specialist

    Thank you for your feedback. We are a Family, and we value each of our Employees. This is why when we receive a complaint, we thoroughly investigate, and our first action is to use that moment to ... More

  3. "secretary"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Secretary in Dallas, TX
    Former Employee - Secretary in Dallas, TX

    I worked at Southwest Airlines (Less than a year)

    Pros

    great company culture
    free flights

    Cons

    relocation was annoying but worth it for the job

    Southwest Airlines Response

    Apr 12, 2017 – Specialist

    Thanks for the feedback!


  4. Helpful (2)

    "ramp agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Ramp Agent in Boston, MA
    Current Employee - Ramp Agent in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time (Less than a year)

    Pros

    Top of the line insurance, profit sharing, travel benefits, constant appreciation shown to employees, tons of motivators! They take their time with their hiring process and it works, because every leader I've met has always made me feel like my work was appreciated and made a difference.

    Cons

    A customer service job is always mentally and emotionally demanding. The pay has gotten better since I've started working as a CS&S rep, therefore it's all worth the hard work you put in.

    Advice to Management

    There is no issue with the way you treat employees. We feel the LUV! I would like to see further advancements in technology within company operations, as this would give employees more resources to assist our passengers.

    Southwest Airlines Response

    Mar 28, 2017 – Specialist

    That made our Southwest Hearts skip a beat! We truly appreciate all the hard work that you put in to serve our Customers. Our Technology Department is hard at work building a foundation for the ... More


  5. "AIRCRAFT MAINTENANCE"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Aircraft Maintenance Technician in Baltimore, NY
    Current Employee - Aircraft Maintenance Technician in Baltimore, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time (Less than a year)

    Pros

    Company is outstanding with training, employee appreciation, equipment, uniform allowance and on and on. It's a wonderful place to work where lower management, supervisors and follow employee's take great pride in there job and the appearance of there areas. Overtime pays very well.

    Cons

    Contract is in it's 4th or 5th year of negotiations. It needs to be resolved. Often times you work 10 hours straight with no lunch or breaks to accomplish workloads.

    Advice to Management

    The contract needs to be resolved. Other then that your doing a great job. I luv working for Southwest. After working for other majors; the equipment, tooling and support are outstanding. The little things you do make a huge difference all around.

    Southwest Airlines Response

    Apr 27, 2017 – Specialist

    Thank you for your feedback! We know that our People are the Heart of Southwest, which is why we invest heavily in training and other processes that prepare our Employees to do their best. It is ... More


  6. Helpful (1)

    "Baggage Ramp Agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Ramp Agent in Austin, TX
    Former Employee - Ramp Agent in Austin, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Southwest Airlines part-time (Less than a year)

    Pros

    Fly for free. They have a good number of destinations.

    Cons

    Never took a free flight for pleasure. Good luck getting time off, very physically demanding job. I hurt myself quite a bit. Go for customer service. The people in baggage don't like dealing with people.

    Advice to Management

    Management was cool

    Southwest Airlines Response

    Apr 27, 2017 – Specialist

    A job as a Ramp Agent is certainly not for the faint of heart! It requires a lot of hard work, and we are grateful for those who choose to make it a career. Thank you for all you did to support our ... More


  7. "The best company I'll ever work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Consultant in Dallas, TX
    Current Employee - Business Consultant in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time (More than 10 years)

    Pros

    Culture and work environment, excellent benefits, job security, travel perks. They value their employees just as much as they do their customers.

    Cons

    There's an increasing emphasis on outsourcing and offshoring.

    Southwest Airlines Response

    Apr 12, 2017 – Specialist

    Our Employees are always first in our eyes! Thanks for all you do to contribute to the culture and the success of Southwest.

  8. "not as great as its cracked up to be"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Flight Attenant in Bwi Airport, MD
    Current Employee - Flight Attenant in Bwi Airport, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time (More than 5 years)

    Pros

    employee friendly but the pay is very low

    Cons

    very low pay you will work 7 days a week and still be poor

    Southwest Airlines Response

    Jun 12, 2017 – Specialist

    We appreciate your feedback and will truly take it to heart. We recognize that work as a Flight Attendant is certainly hard work and may not be for everyone. We are proud of the amazing Employees ... More


  9. "Worth it"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Southwest Airlines full-time (More than 10 years)

    Pros

    Travel for free including kids up to 24 and parents, plus retirement benefit of taking the free flying benefit away.

    Cons

    Too strict, too traditional, to hard to break thru the ceiling

    Advice to Management

    Visit a few companies in Bay Area

    Southwest Airlines Response

    Apr 12, 2017 – Specialist

    Thank you so much for your feedback. We will take it to Heart.


  10. "There was no Luv"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Agent in Sacramento, CA
    Former Employee - Operations Agent in Sacramento, CA
    Doesn't Recommend
    Approves of CEO

    I worked at Southwest Airlines part-time

    Pros

    Can pick up hours by agreeing to work coworkers shift

    Cons

    Can terminate you right before passing six month probation for any reason
    Managers and most trainers were not supportive

    Advice to Management

    Give feedback to help an employee to succeed

    Southwest Airlines Response

    Jun 12, 2017 – Specialist

    Thank you for your feedback; we will take it to Heart. We know that our People are the Heart of what we do, and we strive to provide them with the support necessary to be successful. We are so ... More


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