Southwest Airlines Reviews | Glassdoor

Southwest Airlines Reviews

Updated December 13, 2017
1,301 reviews

Filter

Filter

Full-timePart-time

1,301 Employee Reviews

Sort: PopularRatingDate

Pros
Cons
  • Low starting pay however you make it back with the mandatory overtime and you are away from your family a lot (in 66 reviews)

  • Work-life balance can be a problem (in 21 reviews)

More Pros and Cons

  1. Helpful (1)

    "Current employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time

    Pros

    This company has good benefits.

    Cons

    Management overload and depending what area you work

    Advice to Management

    Cut the fat and let a lot of unnecessary management go.

    Southwest Airlines Response

    Dec 5, 2017 – Specialist

    We agree that our benefits packages is second to none! Thank you for taking the time to share your experience and express your feedback.


  2. "Work Hard, Be Quiet"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Southwest Airlines full-time

    Pros

    Travel and Diversity

    Cons

    The culture is almost flatlined, constant cut backs on this specific issue are increasing tensions in the company. The atmosphere was once play hard work hard - now the organization pushes for silence and results that goes against what is promoted as a fun atmosphere.

    Advice to Management

    Stop the constant "building my empire" changes and secrecy .... These behaviors are ruining the atmosphere and culture. Remember without a heart, it's just a machine......

    Southwest Airlines Response

    Dec 5, 2017 – Specialist

    Ultimately, it’s up to every Employee to promote and preserve our Culture across positions, workgroups, and titles. We are so fortunate to have such a longstanding unique Culture, and we all must... More

  3. Helpful (1)

    "Great culture and collaboration"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Marketing Manager
    Former Employee - Senior Marketing Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Southwest Airlines full-time (More than 5 years)

    Pros

    Incredible focus on people and leadership development
    Great work environment

    Cons

    Slow moving, decision by committee, and long tenure amongst leadership leads to a slow adoption of new ideas or change
    Not competitive salary for corporate jobs

    Southwest Airlines Response

    Dec 5, 2017 – Specialist

    Thanks for all you did to contribute to our culture and collaborative environment! We appreciate your feedback and will take it to Heart.


  4. "Great start"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Southwest Airlines full-time

    Pros

    Options to grow, flexibility in work schedules

    Cons

    Changes in culture and low pay

    Southwest Airlines Response

    Dec 6, 2017 – Specialist

    Thanks for taking the time to provide your feedback.


  5. "Great benefits, low pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Approves of CEO

    I worked at Southwest Airlines part-time

    Pros

    Great benefits, loved being able to fly almost anywhere for free or cheaply.

    Cons

    Tough customer service job, pays little.

    Southwest Airlines Response

    Dec 6, 2017 – Specialist

    Thank you for sharing your experience and we agree that the benefits of working at Southwest are second to none! We truly appreciate all that you did to take care of our Customers, we could not have... More


  6. Helpful (1)

    "inflight crew scheduling"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Flexible Schedule, salary plus OT

    Cons

    Management, favoritism, policy changes frequently

    Southwest Airlines Response

    Dec 6, 2017 – Specialist

    Thank you for your review and for taking time to provide feedback. We take it to Heart, and will ensure that it is communicated to the proper channel.


  7. Helpful (1)

    "Great Culture!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Southwest Airlines full-time

    Pros

    Awesome culture, great work/life balance, overall progressive company focused on people's needs

    Cons

    Really hard to get your foot in the door!

    Southwest Airlines Response

    Dec 6, 2017 – Specialist

    This makes our Southwest Hearts swell with pride! Thanks for all you contribute to the success of Southwest each and everyday.

  8. Helpful (1)

    "Instrest"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Ramp Agent in Phoenix, AZ
    Current Employee - Ramp Agent in Phoenix, AZ
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Southwest Airlines full-time (More than a year)

    Pros

    Been working for a few years now, wanna know what others have to say about the company.

    Cons

    If it wasn't for the union management would try to run current employees out of the building.

    Southwest Airlines Response

    Dec 6, 2017 – Specialist

    Thanks for your feedback - we will take it to Heart.


  9. Helpful (1)

    "Collaborative Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Pure Agile Scrum environment with several support squads for development effort. Great collaborative environment.

    Cons

    Stressful and pressure filled environment. Projects are broken into Design who owns requirements, roadmap and budget. Delivery team only owns delivery. Not ideal scenario for PM. Marketing is the PO but overall project is owned by Design team. Criteria for promotion based on who you know.

    Southwest Airlines Response

    Dec 5, 2017 – Specialist

    Thank you for contributing to our strong collaborative environment. Due to feedback like yours, as well as the realized business impact, we have recently integrated our design and delivery teams in... More


  10. Helpful (1)

    "Technical Writer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Southwest Airlines full-time

    Pros

    Great tools to do the job at hand.

    Cons

    Getting too big, can't handle the demand.

    Advice to Management

    Listen to your subordinates

    Southwest Airlines Response

    Oct 19, 2017 – Specialist

    Thank you for taking the time to provide feedback. We will take it to Heart.


Showing 1,301 of 1,498 reviews
Reset Filters