Southwest Airlines Reviews | Glassdoor

Southwest Airlines Reviews

Updated April 27, 2017
1,129 reviews

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Full-time Part-time

1,129 Employee Reviews

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Pros
Cons
  • Getting mandatory overtime on your 1st day off if short staffed or a lot of call outs (in 61 reviews)

  • This has not detracted from my work-life balance at all, as I enjoy the work (in 18 reviews)

More Pros and Cons

  1. Helpful (2)

    "INFLIGHT AND LUVING IT!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Flight Attendant in Houston, TX
    Current Employee - Flight Attendant in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines (More than a year)

    Pros

    Amazing company! They truly care for you. From the upper management to the wonderful cohearts that make this company so special. This is my first airline job and I feel I hit the jackpot by choosing Southwest as my last place of employment. I'm 28 and plan stay until I retire!

    Cons

    Didn't join sooner. Some inconsistency in management styles.

    Advice to Management

    Be consistent and be available.


  2. "HR"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Engineering in Dallas, TX
    Former Employee - Senior Engineering in Dallas, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Southwest Airlines (More than 8 years)

    Pros

    It is a great place to work

    Cons

    The HR department is the worst

    Advice to Management

    Management needs to screen new employee's not HR. You are missing out of good talent cant get passed HR!!


  3. "Ground Operations"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time (More than 10 years)

    Pros

    Being able to see the world at the fraction of the cost is amazing!! We have awesome health/dental and vision insurance...

    Cons

    I haven't found any cons to working at SWA


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  5. Helpful (1)

    "Operations Agent for Southwest Airlines"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Agent in Oakland, CA
    Former Employee - Operations Agent in Oakland, CA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Very rewarding, great people, and fun flexible environment!

    Cons

    Short staffing at times, and may be overbooked


  6. "Crazy Industry"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in North Kansas City, MO
    Current Employee - Anonymous Employee in North Kansas City, MO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time

    Pros

    Benefits are excellent, health care, 401K + company match, profit sharing, free travel. Starting pay can be difficult but if you can manage for a few years you eventually get paid a ridiculous amount of money for the work you will do.

    Cons

    Airline industry is crazy, the hours are insane, you may work in all types of severe weather conditions. Lots of overtime and can be at a moments notice. Late nights, early mornings, holidays, weekends. This is not for someone who needs a reliable end time.

    Advice to Management

    Let your employees know you appreciate them. Acknowledgement goes a long way.


  7. "Sr Corpoprate Recruiter"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Corporate Recruiter in Dallas, TX
    Current Employee - Senior Corporate Recruiter in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time (More than a year)

    Pros

    Best corporate culture in the industry

    Cons

    Median pay ranges, made up for in benefits


  8. "Customer service representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service in Moore, OK
    Current Employee - Customer Service in Moore, OK
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines (More than 10 years)

    Pros

    Great benefits and flexibility of shifts

    Cons

    Middle managers are somewhat disconnected from team


  9. "Customer Support and Services"

    Star Star Star Star Star
    Current Employee - Anonymous Employee in Albuquerque, NM
    Current Employee - Anonymous Employee in Albuquerque, NM

    Pros

    The work is very rewarding. The job itself is not difficult and there is ongoing training month after month. The work schedule is very flexible. Great health benefits as well as flying benefits.

    Cons

    I don't have any cons for my job!


  10. "Ramp"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Ramp Agent in New York, NY
    Current Employee - Ramp Agent in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time

    Pros

    Good benefits, you learn a lot within the ground ops department and get to work with a group of great people.

    Cons

    Mc Donald workers probably make more money, station management is terribly under qualified and never learn from their mistakes

    Advice to Management

    Hire competent supervisors and managers that can actually keep the operation running well and keep employees morale high. Buying employees food never fixes any problems!


  11. Helpful (2)

    "Best.Job.Ever"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in San Antonio, TX
    Former Employee - Customer Service Representative in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Employee Centric Management, terrific benefits, professional leadership

    Cons

    none that i can think of

    Advice to Management

    keep on keeping on!


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