Southwest Ambulance Reviews | Glassdoor

Southwest Ambulance Reviews

Updated September 23, 2018
28 reviews

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1.8
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Southwest Ambulance President & CEO Michael DiMino
Michael DiMino
14 Ratings

28 Employee Reviews

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  1. "Great place for EMT-B"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - EMT-B in Tucson, AZ
    Former Employee - EMT-B in Tucson, AZ
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Southwest Ambulance full-time (More than 8 years)

    Pros

    Nice quarters, generous uniform allowance, good trucks. I had a great experience working here for over 8 years. I would definitely recommend this company to any up and coming EMT-B out of school.

    Cons

    No pay raise for 5 years but I think that changed after I left. Now I believe they are on a step system and are getting fair and regular raises.

    Advice to Management

    I have no advice to management. Continue to take care of employees and hold down the fort. The company is doing well and I was happy to work with you all at Southwest Ambulance.


  2. "emt"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - EMT in Phoenix, AZ
    Former Employee - EMT in Phoenix, AZ
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Southwest Ambulance (More than 3 years)

    Pros

    fun job, learned a lot

    Cons

    management has little concern about field employees

  3. "Worst management ever!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - EMT-Basic in Phoenix, AZ
    Former Employee - EMT-Basic in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Southwest Ambulance full-time (More than 8 years)

    Pros

    I worked with some really nice people who had a true desire to make a difference.

    Cons

    Horrible pay, crippled union, upper management did not care for field employees or patient's well being or safety and were purely profit driven.

    Advice to Management

    Read some leadership books...please. Start with "The One Minute Manager" (Ken Blanchard), then evolve to "Start with Why" (Simon Sinek).


  4. "Good experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Southwest Ambulance full-time

    Pros

    Great experience for someone new to the field

    Cons

    The ambos aren't as great

    Advice to Management

    Care...


  5. "EMT"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - EMT-B
    Former Employee - EMT-B

    I worked at Southwest Ambulance full-time (More than 8 years)

    Pros

    I worked here for a while and I didn't have a problem with this place. You get to drive around town, yes your busy but makes time go by fast and you get to use you're skills as an EMT. Most of the people are great to work with.

    Cons

    Equipment was getting old, mostly the ambulances but I've heard they are upgrading them .

    Advice to Management

    Thank you for your hard work goes a long way.


  6. "EMT"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    You will meet all different kinds of coworkers and patients, some experiences are really rewarding

    Cons

    You will also meet some terrible people, both coworkers and patients- stay positive


  7. "Needs to change"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Mesa, AZ
    Current Employee - Anonymous Employee in Mesa, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Southwest Ambulance full-time (More than a year)

    Pros

    great way to get experience

    Cons

    management does not care about the employee - numbers only

    Advice to Management

    learn to keep employee's happy - without culture your company will fail

  8. "Ok for the new EMT fresh out of school"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I have been working at Southwest Ambulance full-time (More than 8 years)

    Pros

    interfacility and EMS shifts are available. Most of the field employees are good people. An ok place to get some experience while looking to peruse better options.

    Cons

    Ambulances are always breaking. Don't think about getting off on time. Some dispatchers will hold you over just because they can.

    Advice to Management

    Employee has been at a low for years, there is a lot of experience in the field. If you treated your employees better, you wouldn't have seasoned employees leaving.


  9. "emt"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    good overtime and good exposure to ems

    Cons

    bad management and long hours, bad station housing


  10. "Southwest Ambulance cares about you, if you are an almighty dollar."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Paramedic in Mesa, AZ
    Former Employee - Paramedic in Mesa, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Southwest Ambulance full-time (More than 5 years)

    Pros

    Good field level employees, Madatory certifications paid for, Offers chance to attain higher certification, Union membership optional,

    Cons

    Extremely poor management, lack of communication with field level employees, failure to bargain effectively with union regarding pay and pension, multiple NLRB complaints, favoritism shown to certain employees while others are disciplined harshly for relatively minor infractions, mandatory 2 hour hold for all trucks which can be extended to 5+ hours depending on dispatchers and management, low pay, poor benfits, management focused on compensation and financial gain rather than delivering exceptional service.

    Advice to Management

    Be honest with employees. Establish effective dialogue. Stop promising things and not delivering. Stop trying to cut pay and hours, which are already low as is. Those of us in the field have to be able to live and thrive as well. Cutting pay, benefits and hours not only takes this away from employees, but also causes a decrease in morale, a decline in customer satisfaction, and leads to an ineffective workforce and business model. With a competitor coming into the market, rather than giving employees a reason to leave, you should be focused on retaining employees, especially those with experience. Instead, morale is at an all time low, and many people are looking for almost any way out. Stop the favoritism shown to select employees and have a set standard that ALL employees, including management are held to. The EMS field is about caring for people. Yes, it focuses on delivering exceptional patient care, but until you start caring for your employees instead of giving all your focus to the almighty dollar, you haven't even begun to be able to provide what the customer/pt truly needs.


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