Southwest Ambulance Reviews | Glassdoor

Southwest Ambulance Reviews

Updated June 19, 2017
25 reviews

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1.7
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Southwest Ambulance President & CEO Michael DiMino
Michael DiMino
13 Ratings

25 Employee Reviews

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  1. "EMT"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - EMT-B
    Former Employee - EMT-B

    I worked at Southwest Ambulance full-time (More than 8 years)

    Pros

    I worked here for a while and I didn't have a problem with this place. You get to drive around town, yes your busy but makes time go by fast and you get to use you're skills as an EMT. Most of the people are great to work with.

    Cons

    Equipment was getting old, mostly the ambulances but I've heard they are upgrading them .

    Advice to Management

    Thank you for your hard work goes a long way.


  2. "EMT"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    You will meet all different kinds of coworkers and patients, some experiences are really rewarding

    Cons

    You will also meet some terrible people, both coworkers and patients- stay positive

  3. "Great place for EMT-B"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - EMT-B in Tucson, AZ
    Former Employee - EMT-B in Tucson, AZ
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Southwest Ambulance full-time (More than 8 years)

    Pros

    Nice quarters, generous uniform allowance, good trucks. I had a great experience working here for over 8 years. I would definitely recommend this company to any up and coming EMT-B out of school.

    Cons

    No pay raise for 5 years but I think that changed after I left. Now I believe they are on a step system and are getting fair and regular raises.

    Advice to Management

    I have no advice to management. Continue to take care of employees and hold down the fort. The company is doing well and I was happy to work with you all at Southwest Ambulance.


  4. "Needs to change"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Mesa, AZ
    Current Employee - Anonymous Employee in Mesa, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Southwest Ambulance full-time (More than a year)

    Pros

    great way to get experience

    Cons

    management does not care about the employee - numbers only

    Advice to Management

    learn to keep employee's happy - without culture your company will fail


  5. "Ok for the new EMT fresh out of school"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I have been working at Southwest Ambulance full-time (More than 8 years)

    Pros

    interfacility and EMS shifts are available. Most of the field employees are good people. An ok place to get some experience while looking to peruse better options.

    Cons

    Ambulances are always breaking. Don't think about getting off on time. Some dispatchers will hold you over just because they can.

    Advice to Management

    Employee has been at a low for years, there is a lot of experience in the field. If you treated your employees better, you wouldn't have seasoned employees leaving.


  6. "emt"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    good overtime and good exposure to ems

    Cons

    bad management and long hours, bad station housing


  7. "Southwest Ambulance cares about you, if you are an almighty dollar."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Paramedic in Mesa, AZ
    Former Employee - Paramedic in Mesa, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Southwest Ambulance full-time (More than 5 years)

    Pros

    Good field level employees, Madatory certifications paid for, Offers chance to attain higher certification, Union membership optional,

    Cons

    Extremely poor management, lack of communication with field level employees, failure to bargain effectively with union regarding pay and pension, multiple NLRB complaints, favoritism shown to certain employees while others are disciplined harshly for relatively minor infractions, mandatory 2 hour hold for all trucks which can be extended to 5+ hours depending on dispatchers and management, low pay, poor benfits, management focused on compensation and financial gain rather than delivering exceptional service.

    Advice to Management

    Be honest with employees. Establish effective dialogue. Stop promising things and not delivering. Stop trying to cut pay and hours, which are already low as is. Those of us in the field have to be able to live and thrive as well. Cutting pay, benefits and hours not only takes this away from employees, but also causes a decrease in morale, a decline in customer satisfaction, and leads to an ineffective workforce and business model. With a competitor coming into the market, rather than giving employees a reason to leave, you should be focused on retaining employees, especially those with experience. Instead, morale is at an all time low, and many people are looking for almost any way out. Stop the favoritism shown to select employees and have a set standard that ALL employees, including management are held to. The EMS field is about caring for people. Yes, it focuses on delivering exceptional patient care, but until you start caring for your employees instead of giving all your focus to the almighty dollar, you haven't even begun to be able to provide what the customer/pt truly needs.

  8. "Don't Work Here."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - EMT-B in Mesa, AZ
    Current Employee - EMT-B in Mesa, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Southwest Ambulance full-time (Less than a year)

    Pros

    Employees on the ambulances are the best. The only thing keeping the few dedicated employees around is a sense of camaraderie and dedication to each other and the people we serve.

    Cons

    Mandatory 2 hour holds at the end of 12 hour shifts. Less than average pay for EMT's and Paramedics, high turnover rate, not flexible with regards to school. No advancement opportunities.

    Advice to Management

    Pay your field employees a fair wage, control outrageous dispatchers and get rid of the two hour hold and you will see an increase in productivity and employee satisfaction.


  9. "Terrible company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - EMT-B in Phoenix, AZ
    Former Employee - EMT-B in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Southwest Ambulance full-time (Less than a year)

    Pros

    None, there is no upside to working for this company

    Cons

    Terrible pay, management, benefits, and equipment. Dispatchers are vindictive with no disciplinary action. The whole company is inefficient in everything that it does.

    Advice to Management

    I don't even know where to start, this company is in such bad shape you might as well just start over from the beginning


  10. "I Love My Job, But..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - EMT in Phoenix, AZ
    Current Employee - EMT in Phoenix, AZ
    Recommends
    Disapproves of CEO

    I have been working at Southwest Ambulance full-time (More than 5 years)

    Pros

    Plenty of hours, lots of OT, union available but not required, training available, great experience, awesome job to have when you want to get into flight medicine or nursing.

    Cons

    Low pay, mandatory two-hour holdovers (that can rapidly turn into five-hour holdovers at the whim of dispatch), OT taken away without warning, ambulances that are old and frequently break down, equipment that may or may not work, little to no response if a coworker harasses or even threatens you.

    Advice to Management

    Start caring about your employees. Better pay, benefits, and a little more respect will attract and retain better talent. The revolving door creates problems and you're losing a lot of money continually training new employees just so you can abuse them until they quit. Invest in better equipment; when your newest rides are nearly 20 years old and there's not enough of them to go around, crews feel like you don't care about the equipment, so the crews will in turn not care about the equipment. Stop the trend of every single decision about field personnel being punitive in nature. Rather than reducing the number of points an employee can lose before disciplinary action or termination, try to find out what's making them call out because they're drinking heavily. A peer debriefing program could work wonders, too.


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