Southwest Network Reviews | Glassdoor

Southwest Network Reviews

Updated March 30, 2017
41 reviews

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41 Employee Reviews

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  1. Helpful (1)

    "Love my company!!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Not Gonna Say in Phoenix, AZ
    Current Employee - Not Gonna Say in Phoenix, AZ
    Recommends
    Positive Outlook

    I have been working at Southwest Network full-time (More than 10 years)

    Pros

    Upward mobility opportunities; promote from within; supported by my management; I get to be a part of improvement projects; they look for feedback from employees; I love working with people to help them grow and improve their lives

    Cons

    Not always enough staff to do the job to the quality it could be

    Advice to Management

    Hire more staff


  2. "NEVER WORK HERE, YOU'LL BE SORRY!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Case Manager in Chandler, AZ
    Current Employee - Case Manager in Chandler, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Southwest Network full-time (More than a year)

    Pros

    members are great to work with, most co-workers are fantastic. You can flex time and arrange your own schedule.

    Cons

    Administration and Clinical Directors DO NOT CARE ABOUT EMPLOYEES! You are given very ridiculous expectations and if you aren't making the clinic money by billing for unnecessary face to face, home visits, phone calls,..etc.. then they put you on documented coaching. Youget a supervision every week to calculate how much money you made them for that week. If you speak up about wrong doing they find a reason to put you on corrective action. The clinics are scrambling to get units which almost everyone has to have at least 100 per week, they are years behind on assessments, service plans.. everything and they speak very badly about their members especially the lazy clinical directors that sit in their offices all day eating, shopping online, and collecting a check. Members do not get the care they need and deserve.

    Advice to Management

    Figure out why your turn over rate is at 46%, Because it's not the employees that are leaving... it's the terribly, ill equipped clinical directors and administrators that you have hired. Your clinics are in big trouble and should be investigated for fraudulent billing that your directors allow and encourage. You should really help the members instead of looking at them as dollar signs.


  3. "Great culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - High Needs Case Manager in Phoenix, AZ
    Current Employee - High Needs Case Manager in Phoenix, AZ
    Recommends
    Positive Outlook

    Pros

    Management at my clinic is amazing. Super supportive team and coworkers. Feel validated and appreciated by management. I get to work with an array of people and help youth in their recovery.

    Cons

    High standards are admirable, but really add slot of pressure and limit ability to balance life and job. No over time and minimal opportunity for advancement since management sticks around.


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  5. "Treatment Coordinator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Treatment Coordinator in Phoenix, AZ
    Former Employee - Treatment Coordinator in Phoenix, AZ
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Southwest Network full-time (More than a year)

    Pros

    To help the mentally ill or yo give a person the chance to feel success. Never the same from one day to the next. Half a day at your desk and the other half driving to meet clients.

    Cons

    No much advance unless someone leaves. Upper management can learn to have people skills. Some employees are protected because of the disability act even if they sleep on the job.

    Advice to Management

    Don't believe believe everything you here is true. Don't expect that that good employees will stick around if they are not treated fairly.


  6. "Not a place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Office Assistant in Phoenix, AZ
    Former Employee - Office Assistant in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook

    I worked at Southwest Network full-time

    Pros

    Good benefits great co works

    Cons

    No communications bad management no follow thru

    Advice to Management

    Stop changing things to fit your agenda


  7. "High Needs Case Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - High Needs Case Manager in Phoenix, AZ
    Current Employee - High Needs Case Manager in Phoenix, AZ
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Southwest Network full-time (Less than a year)

    Pros

    The environment is great, your coworkers and team leads are supportive and will help when you may not know the information.

    Cons

    Trying to reach the units can be difficult especially when clients cancel on you but you are somehow still expected to hit the units.


  8. "Case Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Case Manager, MSW in Phoenix, AZ
    Current Employee - Case Manager, MSW in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook

    I have been working at Southwest Network full-time (Less than a year)

    Pros

    Helping people
    Working with clinical team
    Working as a team member

    Cons

    Letting clients know they have the right to make their won decisions . As a Case Manager I will continue to assist the client in making the right choice.

    Advice to Management

    Continue to acknowledge the excellent work performance for their hard working employments.


  9. "Good entry-level job in behavioral health"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Case Manager in Phoenix, AZ
    Current Employee - Case Manager in Phoenix, AZ
    Recommends
    Positive Outlook

    I have been working at Southwest Network full-time (More than a year)

    Pros

    Room for advancement, competitive pay, overall rewarding work.

    Cons

    Company seems to care more about documentation than member satisfaction, inconsistent and unrealistic expectations, minimal praise


  10. "Too much stress."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Case Manager in Chandler, AZ
    Former Employee - Case Manager in Chandler, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Southwest Network full-time (Less than a year)

    Pros

    Great co workers
    Loved the families I worked with
    Flexible schedule (can work from home or out in community)
    Decent pay but not worth the stress

    Cons

    Driving ALL over Phoenix, Peoria, Avondale, etc. when my site was Chandler.
    Their focus is "productivity" or "unit expectations" which impacts quality of care.
    You'll be terminated/written up for not meeting your expectation
    No workspace- you have to share desks and cubicle areas.
    Training is good but when you get to your site it's completely different than what's taught in training.
    High turnover--- when someone quits you'll get the cases even if they are from a different site
    They pretty much force you to use collaborative documentation which takes away the engagement and rapport building with families

    Advice to Management

    Adjust unit expectations accordingly - it's not fair when employees are expected to drive all over and still meet productivity goals.
    Smaller case loads.


  11. "high needs case manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ

    Pros

    Awesome learning opportunity for newly graduated young professionals

    Cons

    Long hours, oftem hard to meet billing quotas


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