Sovran Self Storage Reviews | Glassdoor

Sovran Self Storage Reviews

16 reviews

Filter

Filter

Full-timePart-time

2.7
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
David L. Rogers
1 Rating

16 Employee Reviews

Sort: PopularRatingDate

  1. "Company is very organized"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager
    Current Employee - Store Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sovran Self Storage full-time (More than 3 years)

    Pros

    Very helpful upper management. Generally keeps you busy with ever-changing variety of day-to-day work. If you want to stay busy you can, but if you want to have a slow, lazy day every once in a while, you are definitely able to. Great mix of customers if you like working with them... some customers really appreciate you and everything you do.

    Cons

    Company is always expanding, so policies can change frequently. When I say "mix" of customers, I mean it. You get your fair share of crazies too and you HAVE to know how to handle yourself, from an emotional, and legal perspective. Starting wage is pretty good, but raises and yearly review processes are awful. Call center fields a lot of your phone calls, which can lead to a lot of confusion, and some misinformation. You can pick your days off each week, but the only available shift is 9a-6p.

    Advice to Management

    The call center aspect of the business doesn't work. As an acquisition company, each and every facility is different and the customer reps don't have many answers that customers are looking for. They need to focus more on info collecting and passing the customer off to the store so questions/concerns/and arrangements can be made at the store level.


  2. Helpful (1)

    "Associate Store Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sovran Self Storage full-time (More than a year)

    Pros

    Company is a good company to work for, Pay is okay, ability to move up in the company and Hours are okay

    Cons

    As an associate manager you don't count and you don't matter, area managers think that they are God, If you speak with HR they will contact the area manager to hear their side of the story and then go with that, and store manager get all the credit even though an associate may do all the work

    Advice to Management

    Hire better Area managers and listen to the employees that run the business everyday

  3. Helpful (1)

    "Associate Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Moving supply assistance, use the truck, get a space for .1.

    Cons

    No work/life balance.
    Racist top down.

    Advice to Management

    Hire black.


  4. Helpful (2)

    "Facility Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Facility Manager in Fort Myers, FL
    Former Employee - Facility Manager in Fort Myers, FL

    I worked at Sovran Self Storage full-time (More than a year)

    Pros

    Awesome support from corporate office in New York.

    Cons

    Low chance for advancement. Very focused on bottom line due to being public company. No community involvement and employees aren't allowed to do any marketing or events.

    Advice to Management

    Let stores become more active in their communities. The referrals will more than pay for the time and effort extended. The goodwill cannot be measured.


  5. Helpful (3)

    "Mid level manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Buffalo, NY
    Former Employee - Project Manager in Buffalo, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Sovran Self Storage full-time (More than 8 years)

    Pros

    There are many good people who work at Sovran and i enjoyed working with many of them!

    Cons

    Upper management got greedy and only cares about the all might dollar for those select few!

    Advice to Management

    Start paying attention to the people at lower / mid level who help build the company!


  6. "manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Atlanta, GA
    Former Employee - Store Manager in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Sovran Self Storage (More than 8 years)

    Pros

    benefits are okay, paid vacations & holidays

    Cons

    the company use to care about the people but they got greedy now all that matters is the dollar

    Advice to Management

    listen and HEAR your long term store managers, don't assume what the area manager is saying is correct just because of their job title


  7. "It was ok"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Representative in Williamsville, NY
    Current Employee - Customer Care Representative in Williamsville, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sovran Self Storage full-time (More than 5 years)

    Pros

    Co-workers, parking, some team work

    Cons

    Company should invest more in the employees, too clicky

    Advice to Management

    None

  8. Helpful (5)

    "Customer Care Rep."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CCR in Williamsville, NY
    Current Employee - CCR in Williamsville, NY
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Sovran Self Storage full-time (More than 3 years)

    Pros

    Give a ways at holidays, nice office, easy parking, really no other Pros to working here.

    Cons

    Bonus structure is at the whim of the managers and changes monthly without notification. Board members have sexual relations with call center supervisors, and promote through sexual/ family relationships. Instructed to lie to customers about the requirements of buying rental insurance. Trained to tell customers that it is a "law" they have to buy insurance. This in itself is illegal. Requires CCR's to lie to customers about their physical location, pretending to be at stores while all calls are directed to a call center in suburban Buffalo NY location.

    Advice to Management

    Value quality employees over uneducated family members. Don't lie about bonus structures. Stop lying about insurance requirements.


  9. "My Opinion"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    Pros

    I really enjoyed the days and hours I worked

    Cons

    The pay rate could be a lot better

    Advice to Management

    Increase the minimum rate to $13.00 per hour


  10. "Be careful."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Negative Outlook
    Disapproves of CEO

    I worked at Sovran Self Storage full-time (More than 5 years)

    Pros

    Self storage is a great industry.

    Cons

    When a small grows into a large company it can be very painful.


Showing 16 of 16 reviews
Reset Filters