Sovran Self Storage Reviews | Glassdoor

Sovran Self Storage Reviews

Updated February 26, 2017
16 reviews

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Full-time Part-time

2.7
Star Star Star Star Star
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David L. Rogers
1 Rating

16 Employee Reviews

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  1. "The best job I have ever worked with and for,"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Representative in Williamsville, NY
    Current Employee - Customer Care Representative in Williamsville, NY
    Recommends
    Approves of CEO

    Pros

    Managment team is wonderful, supportive, CARING, bonus every month and quarterly. 3 weeks paid time off after one day service. GREAT benefits and overall the best place to work and grow. within months you can be promoted to different area.. Wonderful place to wake up and go to each day,

    Cons

    Sitting at a desk with scheduled breaks and lunches are difficult to get used to if your not used to being on a TIGHT schedule, other wise NOTHING negative to say

    Advice to Management

    Keep doing what your doing, great job with taking the time to grow every employee to their max ability and their full potential


  2. "Great company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Manager in Burlington, NJ
    Current Employee - Associate Manager in Burlington, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sovran Self Storage part-time (More than 3 years)

    Pros

    Hour lunch break, great support from home office. Holidays off. Decent salary and benefits for full time employees

    Cons

    There are not many cons for this company. The budgets and reviews can be very tough to make. There is a lot of work keep up facilities.

  3. Helpful (2)

    "Facility Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Facility Manager in Fort Myers, FL
    Former Employee - Facility Manager in Fort Myers, FL

    I worked at Sovran Self Storage full-time (More than a year)

    Pros

    Awesome support from corporate office in New York.

    Cons

    Low chance for advancement. Very focused on bottom line due to being public company. No community involvement and employees aren't allowed to do any marketing or events.

    Advice to Management

    Let stores become more active in their communities. The referrals will more than pay for the time and effort extended. The goodwill cannot be measured.


  4. "My Opinion"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    Pros

    I really enjoyed the days and hours I worked

    Cons

    The pay rate could be a lot better

    Advice to Management

    Increase the minimum rate to $13.00 per hour


  5. "Company is very organized"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager
    Current Employee - Store Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sovran Self Storage full-time (More than 3 years)

    Pros

    Very helpful upper management. Generally keeps you busy with ever-changing variety of day-to-day work. If you want to stay busy you can, but if you want to have a slow, lazy day every once in a while, you are definitely able to. Great mix of customers if you like working with them... some customers really appreciate you and everything you do.

    Cons

    Company is always expanding, so policies can change frequently. When I say "mix" of customers, I mean it. You get your fair share of crazies too and you HAVE to know how to handle yourself, from an emotional, and legal perspective. Starting wage is pretty good, but raises and yearly review processes are awful. Call center fields a lot of your phone calls, which can lead to a lot of confusion, and some misinformation. You can pick your days off each week, but the only available shift is 9a-6p.

    Advice to Management

    The call center aspect of the business doesn't work. As an acquisition company, each and every facility is different and the customer reps don't have many answers that customers are looking for. They need to focus more on info collecting and passing the customer off to the store so questions/concerns/and arrangements can be made at the store level.


  6. "Be careful."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Negative Outlook
    Disapproves of CEO

    I worked at Sovran Self Storage full-time (More than 5 years)

    Pros

    Self storage is a great industry.

    Cons

    When a small grows into a large company it can be very painful.


  7. "It was ok"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Representative in Williamsville, NY
    Current Employee - Customer Care Representative in Williamsville, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sovran Self Storage full-time (More than 5 years)

    Pros

    Co-workers, parking, some team work

    Cons

    Company should invest more in the employees, too clicky

    Advice to Management

    None

  8. "nice"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    No opinion of CEO

    Pros

    environment is a good place

    Cons

    hours are long but fair

    Advice to Management

    keep up the good work


  9. Helpful (1)

    "Associate Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Moving supply assistance, use the truck, get a space for .1.

    Cons

    No work/life balance.
    Racist top down.

    Advice to Management

    Hire black.


  10. Helpful (1)

    "Associate Store Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sovran Self Storage full-time (More than a year)

    Pros

    Company is a good company to work for, Pay is okay, ability to move up in the company and Hours are okay

    Cons

    As an associate manager you don't count and you don't matter, area managers think that they are God, If you speak with HR they will contact the area manager to hear their side of the story and then go with that, and store manager get all the credit even though an associate may do all the work

    Advice to Management

    Hire better Area managers and listen to the employees that run the business everyday


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