Space Coast Credit Union Reviews | Glassdoor

Space Coast Credit Union Reviews

Updated May 20, 2017
49 reviews

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Full-time Part-time

2.4
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Douglas R. Samuels
26 Ratings

49 Employee Reviews

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  1. "Financial Advisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Advisor in Miami, FL
    Current Employee - Financial Advisor in Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    No "big bank bureaucracy." Great client focus environment, motivated management, and lots of growth opportunities.

    Cons

    Not a lot of branches available, some employees had to drive long distance to work


  2. "Decent workplace, varies by manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Member Service Specialist I in Melbourne, FL
    Current Employee - Member Service Specialist I in Melbourne, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Space Coast Credit Union full-time (More than a year)

    Pros

    Benefits
    Paid time off required
    Decent pay
    Good sales incentives
    Promotions within preferred over others
    Managers tend to be nice

    Cons

    Very little uniformity between branches
    Pay raises tend to be lower than told
    Hard to get in
    Managers can "choose" a promotion candidate before seeing all others

    Advice to Management

    Collaborate and focus to get on the same page for all branches


  3. "Title"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Indirect Lending Processor in Palm Bay, FL
    Former Employee - Indirect Lending Processor in Palm Bay, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Space Coast Credit Union full-time (Less than a year)

    Pros

    Excellent benefits beginning the day you are hired. Wonderful employees to work with and great managers.

    Cons

    Better training on phone requirements and handling customers would be beneficial. Was thrown on to the phones and often had to put callers on hold to find out procedures.


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  5. Helpful (2)

    "Back office"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - HQ-Back Office in Melbourne, FL
    Former Employee - HQ-Back Office in Melbourne, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Space Coast Credit Union (More than 3 years)

    Pros

    Great customers and great coworkers. Really look out for the customers. Upgrades to the systems are underway. Great holiday party (if you have kids).

    Cons

    You are expected to work 2-3 peoples job but only get paid for one (of course). Lowest pay in the industry. They let people go and cover until they fill it but then they decide to not fill it. Or they let people go but don't replace them. Poor management and everyone is replaceable. Doesn't matter if you are there 1 month or 20 years, they will drop you will not warning...everyone is disposable. This place literally made me sick from the stress.

    Advice to Management

    Care about your employees; really care. Providing lunch once in a while is fake caring. We kill ourselves for you... pay us what we deserve, reward us for it and our loyalty. Return the stability instead of making us always fear for our jobs because things change on a whim and people or let go. If you have to make changes, give employees choice to stay by going to another job in the company or leave.


  6. "Assistant Branch Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Branch Manager in Palm Bay, FL
    Former Employee - Assistant Branch Manager in Palm Bay, FL
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at Space Coast Credit Union full-time (More than 5 years)

    Pros

    - Made a lot of friends.
    - Benefits were nice.
    - Quick advancement if you were good and networked yourself well.
    - Good work/life balance. Many paid holidays.

    Cons

    - If you work in the branches you are definitely overworked. They expect you to do anything and everything to meet their members needs.
    - The pay is pretty bad compared to other financial institutions. I was working as an assistant branch manager, and I knew personal bankers from corporate banks who made a lot more than I did.
    - Lot's of drama, and little professionalism when it came to most managers. If you weren't on their good side, they would make it their mission to get you fired.
    - Management sucks, high turn over because of that reason.


  7. Helpful (3)

    "Mortgage Processor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Mortgage Processor in Melbourne, FL
    Former Employee - Mortgage Processor in Melbourne, FL
    Doesn't Recommend
    Negative Outlook

    I worked at Space Coast Credit Union full-time (More than a year)

    Pros

    Gym on site
    Nice coworkers
    Only writing words because it requires a 20 word min but honestly have nothing more to say on the Pro side

    Cons

    Low salary
    Impossible incentive plan
    Dress code is not realistic, especially when they don't pay well enough to dress the part
    Process Heavy
    Expensive and not good health insurance

    Advice to Management

    Mortgage processing is not an assembly line. You can't process them like you do auto loans. You need outside loan officers that actually KNOW mortgages and can guide the members through the largest purchase of their life. Express sales is not the way to originate mortgages. You are the laughing stock of the mortgage industry in Brevard County. Loan Officers love to SIT DOWN with your members and get their mortgage because no one at SCCU will do that.


  8. Helpful (3)

    "stressful"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Miramar, FL
    Former Employee - Customer Service Representative in Miramar, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    average pay...you can get some bonuses.

    Cons

    stagnant pay........only ONE 15 min break?! Cant't even get a chance to breathe because you'll be taking calls nonstop for eight hours straight.nEasily get burned out due to very high call volume. Systems are always messed up. When updates in the system are made the rollout is always done badly. That in turn makes our jobs even harder. When its bust your lunch will be shortened to 30 minutes(lunch is purchased and provided by SCCU though). Not much room for growth...annoying office polotics

    Advice to Management

    get more agents!!! give more than one break.


  9. Helpful (2)

    "Human Resources"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Polk City, FL
    Former Employee - Anonymous Employee in Polk City, FL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Space Coast Credit Union (More than a year)

    Pros

    Beautiful offices. Great locations. No Credit checks, which for a bank is really strange. Lots of training and development. Fast,very fast paced.

    Cons

    Some of the most cruel people I have ever worked with. Very political . CEO has been there a long time but the culture is dog eat dog and he loves that. People are given thumbs up for ....not making this up, making someone cry at an interview. It means the interview was tough and tough and insensitive are the mantra at Space Coast. Harsh Managers. Very stable at the executive level but high turnover in all departments. Most cite burn out and lack of work/life balance.

    Advice to Management

    Chill !!! Treat people like people. Revamp the HR department. Do a culture survey and find out why turnover is so high. Be kind to people. Pay a good wage . Increase benefits. Change the abusive culture.


  10. Helpful (1)

    "mortgage processor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Loan Processor in Melbourne, FL
    Former Employee - Loan Processor in Melbourne, FL
    Doesn't Recommend
    No opinion of CEO

    I worked at Space Coast Credit Union (More than 10 years)

    Pros

    great team to work with

    Cons

    management not knowing the process...and not knowing the CRI issues for errors.

    Advice to Management

    n/a


  11. Helpful (4)

    "Want something to look good on resume, stop here and move on."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Melbourne, FL
    Former Employee - Anonymous Employee in Melbourne, FL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Space Coast Credit Union (Less than a year)

    Pros

    Good learning experience, fast paced, decent benefits.

    Cons

    Expect very little training, they will hand you tasks and projects that either someone has done for years and expect similar results, or they will hand you tasks that 5+ people have done over the last year, and expect you are the knight in shining armor to fix it.

    Compensation was below average for area, below average to industry, and definitely below average for what they expect you to do.

    People overall are very angry and hostile. Management changes to much to lead effective teams. High turnover


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