SpeakWrite Reviews

Updated Apr 20, 2020

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3.3
81%
Recommend to a Friend
100%
Approve of CEO
SpeakWrite CEO Richard Jackson (no image)
Richard Jackson
1 Rating
Pros
  • "Great to be able to work from home(in 20 reviews)

  • "VERY flexible schedule - you can schedule in one hour increments giving you plenty of time for kids/shopping/appts whatever(in 6 reviews)

Cons
  • "The management is good at scheduling and senior typists/proofreaders are guaranteed payment for hours when there is no work (i(in 8 reviews)

  • "Low pay and unclear directions from some clients(in 6 reviews)

More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
  1. Helpful (1)

    "Great company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Typist 
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at SpeakWrite part-time for more than 10 years

    Pros

    Set your own schedule, work is interesting

    Cons

    Work can be sporadic, but I know that's true for many other online transcription companies, as well.

  2. Helpful (1)

    "Okay for work at home job."

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Transcriptionist in Madison, OH
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at SpeakWrite part-time for more than 3 years

    Pros

    Very flexible. Can choose what hours you want to work as long as you pre-schedule the time blocks. You can cancel a block at any time. As long as you don't cancel too much within one week.

    Cons

    Does not pay well-at all.

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  3. Helpful (10)

    "High Expectations for low pay"

    1.0
    • Work/Life Balance
     
    No opinion of CEO

    I have been working at SpeakWrite

    Pros

    Some of the people in contractor support are very helpful.

    Cons

    As mentioned in other reviews, this company expects a high skillset in Microsoft Word, English grammar and typing speed. To expect so much and pay so little is discouraging. To be expected to apply, memorize or refer to hundreds of conflicting and contradicting typing, formatting and grammar rules is not worth the slave wages they pay. The level of expertise required to successfully perform the transcriptions should be paid at a much higher wage. The pay is not commensurate with the experience required. I find the proofreader’s comments rude, condescending and inaccurate. There are far better work from gigs than this. This company wants the cream of the crop but pay is at the bottom of the barrel. You could literally spend two hours on transcriptions and get paid less than $5. Don’t waste your time.

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    SpeakWrite Response

    March 16, 2020Manager

    I am sorry to hear that you are not enjoying working with SpeakWrite. I encourage you to visit our typist forum or our private typist Facebook page for tips from our other typists. There is a learning curve in becoming a SpeakWrite typists but we are building a community to allow typists to learn from each other with the help of management on how to maximize productivity and efficiency. I assure you that anyone being rude or unprofessional is not in line with our company values. If you have examples of this, please email them to the typist supervisor and we will follow up with that individual right away. Whether or not you feel SpeakWrite is the right place for you as a typist, it is our mission to treat all of our employees and contractors with kindness and respect and if that is not happening, we would like to address it immediately. Thank you for your valuable feedback!

  4. Helpful (1)

    "Great company serving important communities and heading in the right direction!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Digital Marketing Manager in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SpeakWrite full-time

    Pros

    They offer great and flexible schedule. You are contributing to important industries that impact many lives such as police departments, help family services place children in homes they deserve, and help attorneys meet deadlines for filing in court.

    Cons

    No cons at the moment for me.

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  5. Helpful (9)

    "Be wary! Know what you're getting into."

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Independent Contractor 
    Doesn't Recommend
    Neutral Outlook

    I have been working at SpeakWrite part-time for less than a year

    Pros

    Work from home Make your own schedule

    Cons

    Absurd expectations Confusing manual Confusing standards No help/support for typists Low pay for amount of work expected from typist

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    SpeakWrite Response

    July 5, 2019Manager

    I am very sorry to hear that your experience with SpeakWrite was unpleasant. We have heard yours and another's feedback about this issue and we have taken steps to improve our support material. We have updated our manual, reorganized the content and eliminated a lot of unnecessary policies to make it easier to navigate and master the typing policies. Furthermore, we have made some positive changes to the proofreader rating sheet so that people can easily identify any areas that need improvement without feeling scrutinized. I hope you find that these changes make the role more rewarding and fulfilling! We appreciate you taking the time to offer your feedback so that we can improve!

  6. Helpful (14)

    "Run as fast as you can!!"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend

    I worked at SpeakWrite full-time for more than a year

    Pros

    Working from home is nice

    Cons

    Working for such little pay stinks. I type 70 wpm and would schedule myself for 12 hours/day, 7 days/wk. My average biweekly check was around $1000. That averages out to around $5.95/hour. That aside, there are worse things about this company. First, if a proofreader (PR) determines you have made too many mistakes on a job (which is subjective and ambiguous), they can elect to redo the job and you won't get paid for it.....even if you advise them you can't understand a single word of what the person dictating is saying! You have ZERO control over what jobs you get and you only get 2 1.2 times the length of a job to complete it before you start harassing you. For example, if a job is 10 minutes long, you get 25 minutes to complete it. They do quite a bit of workers' comp work, so there is a lot of medical terminology. You'll be told not to take the time to look up how to spell it, but if you spell it wrong, you'll receive a poor grade. Oh yes, you're graded on your jobs. Too many poor grades and you get nasty emails. After that, they can terminate your contract. Also, you're expected to make notes to the PRs to justify why you did something a certain way. Trust me when I say you can spend your entire allotted time explaining yourself. And the PRs don't always agree. You can do something a certain way on one job and be marked down for it. So the next time, you do it the way you were told to and be marked down for doing it wrong again. Even their own online help manual (OLH) contradicts itself. Finally, you have to schedule your hours in advance. You have to be at your computer the entire time, even if there's not work (and usually without pay). You have to ask to take a break and they will only give it to you if a certain amount of time has passed since you started that day (I think it was 10 minutes of break after 4 hours of work). If you want to be treated like a servant, this is the job for you. For the rest of us who like to be treated with dignity, I would say "RUN!!!"

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    SpeakWrite Response

    July 5, 2019Manager

    I am very sorry that this was your experience with SpeakWrite. We have heard your feedback and taken steps to improve both the OLH and the proofreader feedback loop so that policies are easier to understand, more consistent, and clearly stated. It looks like you are no longer a contractor with SpeakWrite, but I wanted to reach out and let you know that your feedback was received and appreciated. We value our relationships with our typists and we will continue to take steps to improve the role so that contractors feel like they have everything they need to succeed in the role. If you ever feel like coming back and giving us another try, please reach out to our typist supervisor. Thank you, and best of luck!

  7. Helpful (13)

    "Inconsistent expectations"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Typist Independent Contractor in Orange, CA
    Doesn't Recommend
    Neutral Outlook

    I worked at SpeakWrite for more than a year

    Pros

    Can set your own hours. Freedom to work from home. Response from staff is quick. There was always work.

    Cons

    Compensation is extremely low for all the guidelines you have to know. Your work is constantly evaluated but depending on who's reviewing your work, the feedback and expectations are inconsistent. You schedule hours but pay flucatuates depending on availability and time of day, but then emails are always sent that help is needed and the pay is better during those times. Why not just offer that pay all the time.

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  8. "Great Environment"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Austin, TX
    Recommends
    Positive Outlook

    I worked at SpeakWrite full-time for less than a year

    Pros

    I got along with everyone in the office. There were some really good people in the customer service department. Free food in break room and cheap drinks. Very nice view of downtown from their office.

    Cons

    I didn't really have any.

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  9. Helpful (9)

    "Company - Great! Salary? Not So Much"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Legal Transcriptionist in Austin, TX
    Recommends
    Positive Outlook

    I worked at SpeakWrite

    Pros

    Great to be able to work from home. Not bad hours and usually lots of them.

    Cons

    Salary is by the words typed and not great. You end up typing a lot for a little.

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  10. Helpful (9)

    "A good solid work from home choice"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Legal Transcriptionist in Chandler, AZ
    Recommends
    Positive Outlook

    I have been working at SpeakWrite for less than a year

    Pros

    1. VERY flexible schedule - you can schedule in one hour increments giving you plenty of time for kids/shopping/appts whatever. 2. Other than a computer the only equipment required is a decent headset and foot pedal ...not expensive. 3. a legitimate work at home job (and I've been looking for quite some time) 4. Understanding supervisors as far as scheduling, time off etc... I have had nothing but positive experiences with the supervisors. 5. Great job for part time - or full time. decent money once you adapt to their formatting etc...

    Cons

    I have seen the other reviews on here complaining about it being a family run company - they tell you that from the beginning - I don't see it as a con. Proofreaders CAN be inconsistent, which can cause a lower score - but as long as I still get paid for the work - I'm ok with that and I try not to stress over it too much. The biggest adaption is accepting the fact that you are not their to make the client's documents look perfect - you are there to type them AS dictated. As a paralegal and former legal secretary - THAT was the hardest thing to adapt to....because in the work force - that is what we did...FIXED our attorney's mistakes! The base pay IS too low. I understand the per word pay as I know what they charge the client and it is a reasonable ratio. However as we do get a LOT of 'short' letters a $2.00 minimum as opposed to .55 cents would be much appreciated. I also saw a con on a review about the amount of medical terminology - I am fortunate to also have a medical background - but Speakwrite policy does state to reject a job back to proof if there is TOO much medical terminology....so I don't see it as an issue. As far as scheduling, I agree their system did not seem fair as if you take any time off you are relegated to have your turn at sign up later in the week after the others.....yet I have not once found the shifts I like filled whether I get the schedule on Monday - or Friday- so that hasn't been a problem either.

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