Specialized Loan Servicing Reviews | Glassdoor

Specialized Loan Servicing Reviews

Updated February 3, 2017
80 reviews

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Full-time Part-time

2.3
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Toby Wells.
18 Ratings

80 Employee Reviews

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Pros
  • Good benefits package and 401k matching up to 4% on 5% (in 10 reviews)

  • Very good company to work for, great people and strong management (in 7 reviews)

Cons
  • The call center is a sweat shop where you are treated like a child with scheduled bathroom breaks and time-outs for not following directions properly (in 5 reviews)

  • Typically a high turnover within the leadership teams (in 5 reviews)

More Pros and Cons

  1. Featured Review

    "Great for growth"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Denver, CO
    Current Employee - Anonymous Employee in Denver, CO
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Specialized Loan Servicing full-time (More than 5 years)

    Pros

    Lots of opportunity for those interested in learning with a pretty relaxed culture for such a corporate setting. Benefits have always been good, even better under the ComputerShare benefits plan. Many career paths and opportunities to advance.

    Cons

    Because of the size of the company and desire for growth, there are sometimes abrupt changes in direction. Those should be communicated across the organization more clearly and faster.

    Advice to Management

    Don't manage, lead.

    Specialized Loan Servicing Response

    Jul 22, 2016 – VP, Recruiting

    Thank you so much for your service and contributions!! Your feedback is so important to us, and we agree wholeheartedly that communications must be timely, clear and pervasive, and will work ... More


  2. "Wonderful company for those willing to step out of their comfort zones"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst in Highlands Ranch, CO
    Current Employee - Business Analyst in Highlands Ranch, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Specialized Loan Servicing full-time (More than 5 years)

    Pros

    Very good company to work for, great people and strong management. The company is in the process of modifying its reporting structure. This will give us better lines of communications and work towards a stronger workplace.

    Cons

    Too many employees complain and worry about issues that don't affect their jobs.

    Advice to Management

    Keep striving for excellence


  3. "Anonymous"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Specialized Loan Servicing full-time

    Pros

    Relatively stable company to work for.

    Cons

    No one seems to care about the employees from the top levels of management down.

    Advice to Management

    Invest more in culture.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Current Employee"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Pros - opportunities for advancement are available

    Cons

    Cons - high turnover rate in the majority of the departments


  6. Helpful (3)

    "Moderate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - High Risk Associate in Highlands Ranch, CO
    Current Employee - High Risk Associate in Highlands Ranch, CO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Specialized Loan Servicing full-time (More than a year)

    Pros

    Decent pay, good benefits and great people. Good office location with fair amenities. Training is excellent and they continue to educate employees in industry changes.

    Cons

    Ever changing staff and executives, when new executives come in more changes occur. They expect a lot of you but do not compensate accordingly. Secrecy is this companies biggest downfall, they make major changes and do not share with staff until the last second.moving up is difficult.

    Advice to Management

    Communicate with your employees and compensate them for their work appropriately.


  7. "IT will bring this company down"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Highlands Ranch, CO
    Former Employee - Anonymous Employee in Highlands Ranch, CO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Specialized Loan Servicing full-time (More than 3 years)

    Pros

    The company operations are seriously broken down from years of mismanagement. They have brought in new people in 2016 - outsiders - who know what they are doing, and there are improvement in various operational units already.

    Cons

    Unfortunately there are way more cons than pros.

    First one is management - as the company is growing to a mid-size servicer, many management positions are still occupied by the old-timers who are used to running a small shop. Hence, no processes are scaleable, and their mentality doesn't support running a bigger company.

    The biggest disappointment is the IT function. It fails on every possible level. Systems are outdated and don't talk to each other. They are using SQL Server 2008, and no modern BI tools. Getting Office 2010 on your machine requires putting in a ticket and getting a new machine. Office 2013 can only be installed if you get a blessing from the CIO.

    Data is awful. There are multiple data sources with absolutely no data governance, documentation, or streamlined processes. Their idea of a data warehouse would be laughed at in the 90s, let alone in 2016. Historical data concept is non-existent.
    If you ask 10 people the same question about data, you are likely to get 10 different answers, all of them likely wrong.
    At the same time the company management doesn't admit that IT is a complete disaster, while the entire company works around them because they know how unreliable their product is.

    It doesn't help that IT is run by Computershare (who own SLS), who by themselves use obsolete technology.

    Advice to Management

    Invest in better data, better technology. Hire management consultants and listen to their advice. Bring in top management that have experience running big companies.


  8. Helpful (7)

    "Where dreams go to die"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Human Resources in Denver, CO
    Former Employee - Human Resources in Denver, CO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Do you enjoy seeing your co-workers in tears on a daily basis? If so, SLS is the right company for you. I have never worked for a company that cares less for its employees than this.

    The one nice thing about this company if you are a lazy employee is that as long as you show up to work more than 50% of the time, you won't get fired because they can't find enough new people desperate enough to replace you.

    Cons

    There is not enough space on Glassdoor to include all of the cons of working at this place. To start, the Sr. Management team is an incestuous group with brothers, sisters, cousins all being promoted based on last name, not ability. While you suffer through years with minimal to no pay increases, the relatives will get HUGE pay raises and inflated titles to contribute nothing.

    The call center is a sweat shop where you are treated like a child with scheduled bathroom breaks and time-outs for not following directions properly.

    You may someday get a "promotion". In SLS terms, this means you will either get no pay increase, or a .25/hr raise for a job with more headaches and drama.

    Computershare's take-over of the company has only increased the problems. Believe me, it doesn't matter if you work in Colorado or Arizona, you will be miserable.

    Advice to Management

    Try to buy the company back from Computershare and send them back to Australia. Get rid of the problems, and hire some fresh management from the outside to build a new culture.

    Treat your employees like people, not commodities.


  9. Helpful (3)

    "Incompetent Management, burnt out team members, revolving door."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Highlands Ranch, CO
    Former Employee - Anonymous Employee in Highlands Ranch, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Specialized Loan Servicing full-time (More than 5 years)

    Pros

    I worked at Specialized Loan Servicing for five years. The first six months were ok. Benefits were good, nice cafeteria next door.

    Cons

    Has to be the worst place I have ever worked! There was a high turnover in our department from management down to minion, it was a constant revolving door. The current management team hasn't a clue, they spend more time on their cell phones than doing their jobs. In fact, nobody is sure what they do behind closed doors all day. They rarely walked the floor, there was no true support, training or even cameraderie when I left, and most everyone leaves by walking off the job or giving a minimum of 3. to 5 days notice. Although the Human Resources team has been made aware of the toxic environment, they have done nothinf to remedy it and continuously defend the managers who are rude, unprofessional, demeaning and lazy. My former teammates are overworked, underpaid and constantly being dumped on by management. The attendance guidelines are unflexible, and employees are written up for attendance for unscheduled sick day (with. Doctors notes), car issues, family emergencies and tardies. Although they deny that they write up employees for snow days, this has happened. Bonuses and raises were adequate the first couple years, but management waa always late in completing annual reviews, so the raises were not sufficient to cover changes in the economy, housing increases, etc. In 2015 and 2016 no raises were given at all, and bonuses were restructured or phased out. This job literally made me ill, and I resigned for ongoing health reasonsl. The best decision ever!

    Advice to Management

    Get a clue! Get off your lazy butts and cell phones and go out and communicate with your employees. Put the cell phones down in Staff meetings, Attorney Meet and greets and most especially during one on ones with employees. Cut out the nastygrams and maybe take on a few files yourselves to help out. Last but not least, stagger your lunch breaks as you make your minions do. Break up your little clique and distribute territories fairly and evenly. Quit dumping on the older team members who really care. A lot of your actions could be considered age and gender discrimination. Open your office doors and at least pretend that you care about the PEOPLE on your team and not just compliance reports. Remember back when you were the minion getting dumped on! Cut the sullen teenager act! This isn't a High School popularity contest, it's Corporate America.


  10. Helpful (2)

    "Compliance"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great location, with plenty of parking. Amazing team members! The company has gone through a restructure and I came in after the restructure. I have had no issues. Technology is up to date and they take a conservative approach to security and information. Lots of computer/industry training. Decent salary and room for growth. Not required to work overtime if you do not want to. Given plenty of time off to attend to personal items. Great places to take a break and relax and regroup. Cafeteria and kitchens with small convenience shops located throughout the building. They offer a free state of the art gym. Amazing benefits with medical, dental, STD and LTD and 401K with Employee stock options.

    Cons

    They will not allow you to use your cell phone at your desk which makes sense, but cell reception in the building is limited to none at all depending on where you are standing. So going to a break room to take a call does nothing for you. You need to basically go outside. There is no covered parking and they do not like to close down for snow days (can't really blame them sometimes), so you have burn a personal day or come to work in a snow storm. I am just not a "snow driver". There is no remote access to work from home unless you are an exempt (salaried) employee, so in the event of a snow storm can not work from home. On the job training was scarce.

    Advice to Management

    Improve on the on the job training. Look into remote access for non-exempt employees who can prove their worth and let them work from home during extreme snow days. Other then that, keep up the great work!


  11. "business controls coordinator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Denver, CO
    Current Employee - Anonymous Employee in Denver, CO
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Specialized Loan Servicing (More than 3 years)

    Pros

    Management is great for the most part

    Cons

    Mundane and very boring most of the time

    Advice to Management

    Recognition would be nice. Raises are important in fostering motivated employees.



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