Specialty's Cafe & Bakery Reviews | Glassdoor

Specialty's Cafe & Bakery Reviews

Updated June 9, 2018
158 reviews

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3.1
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Specialty's Cafe & Bakery CEO Pau Cortés Valdés
Pau Cortés Valdés
11 Ratings

158 Employee Reviews

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Pros
  • "Growing Company - Great work life Balance" (in 8 reviews)

  • "Team members were fun to work with, no weekends or late nights" (in 12 reviews)

Cons
  • "Personally felt a lack of appreciation from upper management for accomplishments" (in 16 reviews)

  • "They cut your hours for no reason or when business are slow for them" (in 5 reviews)

More Pros and Cons

  1. "Best Company I have ever worked for... hands down"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Seattle, WA
    Current Employee - Anonymous Employee in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Specialty's Cafe & Bakery full-time (Less than a year)

    Pros

    Great Team environment, company fully supports employees, career progression within the company, No late nights, no weekend!

    Cons

    Sometimes I go home smelling like bacon or bread... my dogs love me.

    Advice to Management

    I understand that it is hard to have corporate in another state then your cafe locations. We really appreciate having field representatives from corporate.


  2. "Former employee review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Specialty's Cafe & Bakery full-time

    Pros

    East going managment
    Fun co-workers
    Different positions to switch to and from
    Fair pay

    Cons

    No in advance schedule
    Not enough employees

  3. "Cashier"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Specialty's Cafe & Bakery full-time

    Pros

    It was an easy job and great place to be at.

    Cons

    Was tempted by all the delicious food


  4. "Great job if you're looking for something temporary and easy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Catering Assistant in Seattle, WA
    Former Employee - Catering Assistant in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Specialty's Cafe & Bakery full-time (More than a year)

    Pros

    Good benefits
    Decent pay and good working hours
    Menu has a large variety and you receive 50% off
    Sometimes there's the opportunity to advance and grow very fast

    Cons

    Turnover rate is very high
    Management fluctuates frequently and plays favoritism
    Communication is an issue within stores and between managers
    Food safety rating is OKAY for nearly all locations because there aren't efficient policies in place for cleaning, organizing etc.
    Not all company values are withheld, like fresh food being a priority

    Advice to Management

    Train and promote from within, cross train your employees and don't take advantage of hard working individuals. Update policies on food safety, cleaning and job task management. Stick to your word and do one on one reviews with all of your employees when you say you will.


  5. "Delivery Driver"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Specialty's Cafe & Bakery full-time

    Pros

    Independence is awarded if you do your job well

    Cons

    There are frequent changes in management, which makes job expectations inconsistent


  6. "Could be great if RM’s follow standards themselves"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager
    Current Employee - General Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Specialty's Cafe & Bakery full-time

    Pros

    Work life balance and pay is great! No nights, no weekends and closed all major holidays.

    Cons

    Standards and processes are in place to create the same work environment in every location and eliminate confusion. Unfortunately after lots of Training and dedication to the new processes and standards some regional managers decide they can change the rules at their discretion. This starts the confusion all over again and loses a sense of trust. Also employees should have recently received Performance reviews with a pay increase. One region either did not receive reviews at all and/or did not receive the approved pay increases from their RM to give reviews prior to the deadline. This blows my mind that one region could not give their team members a review due to an RM Negligence.

    Advice to Management

    Maybe take the time to create a survey now that the new processes and standards have been in place for a few months. Please don’t fool yourself that everything is smooth and accurate from the training GM’s have recently received. Also I would suggest adding something to the survey regarding the recent performance reviews.


  7. "Great learning experience, would not work there again."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Manager
    Former Employee - General Manager
    Doesn't Recommend
    Negative Outlook

    I worked at Specialty's Cafe & Bakery full-time (More than 3 years)

    Pros

    Specialty's was on the verge of a huge, company-wide, transition. Management was rough, however, great learning environment, fast-paced, and fun. Salary was competitive.

    Cons

    Poor management (trickle down), expected to work 9-10 hour days, turnover was HIGH, unreal expectations and unobtainable bonuses.

    Advice to Management

    Listen to the employees, hiring minimum wage employees in areas they can't afford to live, yet denying them over time and/or reimbursing transportation made it almost pointless for them to travel those long distances to get a pay check. Focus on work/life balance, encourage your managers to take days off, support them in all their efforts and watch that trickle down to the hourly employees, whom really keep those cafes functioning and busy.

  8. "Do you want people to not like you as an employer? Because this is how you get people not to like you as an employer."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Specialty's Cafe & Bakery part-time

    Pros

    Weekends off, flexible schedule, no late nights (yet)

    Cons

    Management doesn't support ideas, only follow very specific procedure and policy, no matter what, even if someone has a genuine good idea outside of procedure and policy that many others support.
    Some of the polices and procedures seem to be more about cost control and blind loyalty than quality control or actual good customer service.
    Anyone in any sort of management is meant to supervise, not do. Of course not everyone does that, but when big boss is in the room, you can believe that they will not step foot into helping an associate out unless it is in their job description like checking if a sandwich looks okay.
    A lot of negative talk about defects and what is not being done right like the color of shirt being off white instead of white. Not exactly encouraging or helpful to hear before or after being slammed with orders. Everyone is either scared, angry, annoyed, or tired and I don't just mean the management. So maybe do something about that?
    They can also cut your hours to whatever they want. Again, a lot cost control, only this time via labor costs.
    Also management talks behind your back, really shady and childish.

    Advice to Management

    Get some culture and then think about your business aspects, then people might actually want to stay and be less likely to joke about quitting.
    Also, help each other out. Never have I seen such useless management, they are more of a distraction than helpful, so put them to work on anything else if you are not going to have them help your kitchen or front of house.
    Just standing in the kitchen talking to other managers in the middle of the lunch rush and saying "That's not how you are supposed to do it" is not helpful. Either help out or get out.
    Be more positive, give rewards, even if it is just a card saying good job. Use a points system. Any kind of real physical, not necessarily monetary, encouragement would be great.
    Don't use threats or be so negative all the time. Talk to your employees with an open mind for once, no back talk, just listen. Then when you are finished listening, do something positive about it.


  9. "No major companies should deal with them, they don't value their customers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Specialty's Cafe & Bakery full-time

    Pros

    they are available same day.

    Cons

    The food is mediocre at best. Pre-packaged. They do not value customer service. forget your food, mislabel. can cause an allergic reaction.

    Advice to Management

    Do better


  10. "great weekends but that is it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Specialty's Cafe & Bakery full-time

    Pros

    customers and holidays and weekends off to spend time with family

    Cons

    too many higher upper management not appreciating the growth, no support and some staff members always call in sick or does not have the correct work ethics

    Advice to Management

    keep the best you have by what they can show to you rather than putting them down. keep everyone responsible for their own actions and not punish hard workers to were just there doing their job!


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