Specialty's Cafe & Bakery Reviews | Glassdoor

Specialty's Cafe & Bakery Reviews

Updated June 9, 2017
136 reviews

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Full-time Part-time

2.8
Star Star Star Star Star
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Pau Cortés Valdés
1 Rating

136 Employee Reviews

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Pros
  • Growing Company - Great work life Balance (in 6 reviews)

  • Fun upbeat atmosphere, have fun while making more money than minimum wage (in 8 reviews)

Cons
  • Upper management uses threats and instilled fear in lower management/TMs in order to get employees to do their jobs (in 15 reviews)

  • Employee turnover rate is so high it puts stress on the team constantly to make up for being understaffed or having inexperienced staff (in 8 reviews)

More Pros and Cons

  1. "More People Should Know Specialty's"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Chicago, IL
    Former Employee - Customer Service Representative in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Specialty's Cafe & Bakery part-time (More than a year)

    Pros

    The South Dearborn location was a friendly work environment; management genuinely cares about their employees. Specialty's values healthy food and creating positive relationships with their clients.

    Cons

    It can be a high stress environment. Since everything is made to order, if anyone called in sick, the food making process was delayed and customers weren't always patient.


  2. "Not bad for retail"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Cashier/Barista in Seattle, WA
    Current Employee - Cashier/Barista in Seattle, WA
    Neutral Outlook

    I have been working at Specialty's Cafe & Bakery full-time (Less than a year)

    Pros

    Had set schedule after three months or so
    Decent work-life balance
    Opportunity for over time
    Easy to get time off
    Health care available

    Cons

    Constantly understaffed
    Frequent callouts
    No vacation time/PTO

  3. "Growing Company with potential"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in San Jose, CA
    Current Employee - Manager in San Jose, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Specialty's Cafe & Bakery full-time (More than 5 years)

    Pros

    New owners that are working on developing all systems.

    Cons

    lacking employee appreciation. Newly trained employees are on there own once training is complete.

    Advice to Management

    Treat your employees with respect and follow up on training.


  4. "Went Downhill Pretty Quickly"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Closing Manager in Chicago, IL
    Former Employee - Closing Manager in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Specialty's Cafe & Bakery full-time (More than 3 years)

    Pros

    You have free lunch and drinks

    Cons

    You have to pick up the slack for everyone


  5. "Growing Company - Nice People development"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Pleasanton, CA
    Current Employee - Anonymous Employee in Pleasanton, CA
    Recommends
    Positive Outlook

    I have been working at Specialty's Cafe & Bakery full-time (More than a year)

    Pros

    Growing Company - Great work life Balance

    Cons

    Health Benefits could use revamping


  6. "Overworked & Underpaid"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Kitchen Team Member in South San Francisco, CA
    Former Employee - Kitchen Team Member in South San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Specialty's Cafe & Bakery full-time (More than a year)

    Pros

    set schedule with weekends off

    Cons

    always understaffed, unorganized, no reprecussions so many people didnt do their job so your left picking up their slack(including many managers), negligible raises(the only real raise i got was because a new manager had hired new staff starting out higher than many emplyees that have been there a year+)

    Advice to Management

    properly train your management (i was consistently told different procedures by different managers) and crew members for that matter


  7. "Awesome place to work at!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cashier/Barista in Costa Mesa, CA
    Current Employee - Cashier/Barista in Costa Mesa, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Specialty's Cafe & Bakery full-time (More than a year)

    Pros

    Only opened weekdays, so you will have weekends off.

    They close by 5:30pm.

    They prefer to promote within the company which is a huge plus.

    Cons

    The hours they schedule you are not always constant.

    Warning, you might have to pay for parking which can range from $20-$70 depending on location.

  8. "Customer Service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Pleasanton, CA
    Current Employee - Anonymous Employee in Pleasanton, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Specialty's Cafe & Bakery full-time (More than 5 years)

    Pros

    Specialty’s dedicates there recourses to giving customers a better ordering experience. The company truly cares about their employees and will stick up for them no matter what. Benefit packages have improved immensely.

    Cons

    Not all employees share the same work ethics. Consistent changes in personnel and staff. Not much room for advancement.

    Advice to Management

    Select new hires who are as dedicated to their work as much as you are.


  9. "Not so alsum"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier/Barista in San Francisco, CA
    Former Employee - Cashier/Barista in San Francisco, CA
    Recommends
    Negative Outlook

    I worked at Specialty's Cafe & Bakery full-time (More than a year)

    Pros

    The management is really nice and understanding. Not to mention. The pay was nice. Grow within. Fun surrounding.

    Cons

    Bad LOCATION. They had to close it down because it wasnt doing to good in sales.

    Advice to Management

    Needs to be there more often.


  10. "Great on paper until you work for them"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Manager in Seattle, WA
    Former Employee - General Manager in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Specialty's Cafe & Bakery full-time (More than a year)

    Pros

    - Monday thru Friday schedule
    - Good Systems and yes they work
    - Good support from Ops Services/training
    - Ability to solve complex problems
    - It will develop your operational skills
    - Bonuses are easy to hit and very generous

    Cons

    - regional managers and above come into stores to tear them apart.
    - profit first, even if it affects sales growth.
    - unrealistic labor targets, GMs have to work in position to maintain customer satisfaction in order to hit labor targets. Then get scolded for doing so.
    - culturally you never know if today is your last day, even if you are a top performer
    - turnover is high, the ones who cause turnover are not reprimanded.

    Advice to Management

    Get rid of the ones who do not follow the culture of the company instead of keeping them around, or coach them to be better. People should be considered a vita piece of equipment that needs to be maintained. Maintaining equipment is cheaper than buying new ones, this is the same with people.


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