Specsavers Reviews | Glassdoor

Specsavers Reviews

Updated April 25, 2017
154 reviews

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Full-time Part-time

3.1
Star Star Star Star Star
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Recommend to a friend
Approve of CEO
Specsavers Chairman and Managing Director Doug Perkins
Doug Perkins
65 Ratings

154 Employee Reviews

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Pros
  • Family run business - stability and security (in 4 reviews)

  • Good team building skills,most customers are pleasant (in 6 reviews)

Cons
  • The level of skills and knowledge needed for a role which pays minimum wage is ridiculous, should be paying staff more (in 9 reviews)

  • Head office don't get involved much if there is an issue, things are preferably dealt with in store (in 7 reviews)

More Pros and Cons

  1. "Customer service manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Manager in Portsmouth, VA
    Former Employee - Customer Service Manager in Portsmouth, VA
    Recommends
    Positive Outlook

    I worked at Specsavers part-time (More than 8 years)

    Pros

    Great company, excellent customers care

    Cons

    None that I can think of

    Advice to Management

    I'm a highly motivated, have great customer skill, and am able to adapt to any situation.


  2. "Demand planning Manager Europe"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Demand Planning Manager Europe in Guernsey, OH
    Current Employee - Demand Planning Manager Europe in Guernsey, OH
    Recommends
    Positive Outlook

    I have been working at Specsavers full-time (More than 5 years)

    Pros

    Family orientated organisation, that cares about its employees. Good benefits and good communication concerning the direction of the company to staff

    Cons

    Although flexible and progressive, a poor record of IT support and system integration within the business, therefore challenges arise over IT/system suppply chain

    Advice to Management

    A more cohesive program/ project roll out, taking into account all strategic areas of the business, in order to drive improvements through more effectively


  3. "Diverse, enjoyable, rewarding work, could provide more thorough training."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Optical Assistant
    Former Employee - Optical Assistant
    Recommends
    Neutral Outlook

    Pros

    Interesting work, good benefits, management tries to be accommodating as much as possible, opportunities for career development.

    Cons

    Could provide more thorough training, minimum wage.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Optical dispenser"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Optical Dispenser in Melbourne (Australia)
    Current Employee - Optical Dispenser in Melbourne (Australia)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Specsavers full-time

    Pros

    Ongoing training with opportunities of advancement

    Cons

    Very sales focused, at times service is comprised with the speed you have to pump people through

    Advice to Management

    Recognise good staff


  6. "Franchise business with varied job roles"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Optical Assistant in Bury, North West England, England (UK)
    Current Employee - Optical Assistant in Bury, North West England, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Specsavers full-time (More than 3 years)

    Pros

    Small team which means you're treated as an individual. Chance for progression but have to push for it.

    Cons

    Progression depends on Director's to put you forward. Favouritism may mean you're In a cue


  7. "Optical Assistant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    I have been working at Specsavers full-time

    Pros

    quite an interesting job and opportunities for training in various areas of the business

    Cons

    very few benefits and very low salary that you get for big amount of workload


  8. "Great progression opportunities...if you ask for them"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Hearing Aid Dispenser in Wellingborough, England (UK)
    Current Employee - Hearing Aid Dispenser in Wellingborough, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Specsavers part-time (More than 5 years)

    Pros

    You can keep building your career as far as you want to go....as long as you ask for it. Good directorship.

    Cons

    Nothing major I can think of

    Advice to Management

    Keep doing what you're doing as you do it well!


  9. "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shop Assistant in Doncaster, England (UK)
    Former Employee - Shop Assistant in Doncaster, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Loved every single minute of it

    Cons

    No cons... I loved it


  10. "Best for training but doesn't pay well"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pre-Reg Dispensing Optician in Clydebank, West Dunbartonshire, Scotland (UK)
    Current Employee - Pre-Reg Dispensing Optician in Clydebank, West Dunbartonshire, Scotland (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Specsavers full-time (More than a year)

    Pros

    Specsavers have all the equipment and training required to get you fully prepared for the job. They have simplified everything for convenience. Leading company in optics.

    Cons

    Doesn't pay well, not much money and time is spent to keep the team happy.

    Advice to Management

    There should be money and time spent to keep the team happy and motivated (events, days off for birthday, each team member appreciated for their contribution). Bonuses every once in a while would help and a set system to progress in salary (6 month reviews)


  11. "Great company to work for"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Flexible, interested in developing the team, strong management team, good salary and benefits, good culture and customer focused, lots of opportunities

    Cons

    It can at times be slow to get promoted. Hours are long at times but you are rewarded well for this.

    Advice to Management

    Make sure all employees feel valued. Listen to employees more and act on their suggestions


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