Specsavers Reviews | Glassdoor

Specsavers Reviews

Updated December 3, 2017
215 reviews

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3.1
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Specsavers Chairman and Managing Director Doug Perkins
Doug Perkins
84 Ratings

215 Employee Reviews

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Pros
  • Good team, Manager could be a bit annoying at times (in 9 reviews)

  • Free glasses, occasional certificated for hard work of Dame Mary Perkins who otherwise has no clue what goes on within her stores (in 7 reviews)

Cons
  • The level of skills and knowledge needed for a role which pays minimum wage is ridiculous, should be paying staff more (in 15 reviews)

  • Management has their favourites, where certain members of staff get away with treating others terribly- customers and colleagues (in 6 reviews)

More Pros and Cons

  1. "Customer service manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Manager in Portsmouth, VA
    Former Employee - Customer Service Manager in Portsmouth, VA
    Recommends
    Positive Outlook

    I worked at Specsavers part-time (More than 8 years)

    Pros

    Great company, excellent customers care

    Cons

    None that I can think of

    Advice to Management

    I'm a highly motivated, have great customer skill, and am able to adapt to any situation.


  2. "best job I ever had"

    StarStarStarStarStar
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    -ethnically diverse
    -rewarding
    -great social atmosphere
    -1 hour lunch break

    Cons

    -minimum wage
    -stressful during peak hours

    Advice to Management

    -dont rush the training for new employees

  3. "Demand planning Manager Europe"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Demand Planning Manager Europe in Guernsey, OH
    Current Employee - Demand Planning Manager Europe in Guernsey, OH
    Recommends
    Positive Outlook

    I have been working at Specsavers full-time (More than 5 years)

    Pros

    Family orientated organisation, that cares about its employees. Good benefits and good communication concerning the direction of the company to staff

    Cons

    Although flexible and progressive, a poor record of IT support and system integration within the business, therefore challenges arise over IT/system suppply chain

    Advice to Management

    A more cohesive program/ project roll out, taking into account all strategic areas of the business, in order to drive improvements through more effectively


  4. "Diverse, enjoyable, rewarding work, could provide more thorough training."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Optical Assistant
    Former Employee - Optical Assistant
    Recommends
    Neutral Outlook

    Pros

    Interesting work, good benefits, management tries to be accommodating as much as possible, opportunities for career development.

    Cons

    Could provide more thorough training, minimum wage.


  5. "Good depending on what the owner is like."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lab Technician in Morpeth, England (UK)
    Current Employee - Lab Technician in Morpeth, England (UK)

    I have been working at Specsavers full-time (More than 3 years)

    Pros

    Will help you progress if it is what you desire.

    Cons

    Due to being franchises, some stores assign you one task to do for weeks on end, with no real change.


  6. "Ethical, Diverse and Philanthropic Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager
    Former Employee - Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Specsavers full-time (More than 10 years)

    Pros

    People are at the heart of this company. Huge investments in training and development. The customer actually matters.

    Cons

    Lower than average salaries for most positions

    Advice to Management

    Keep up the incredible work you do


  7. "Very Beneficial"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Specsavers full-time

    Pros

    You can become a certified optician or occupational dispenser, there is a lot space for promotions in Specsavers that can lead to a very affluent career. Benefits 75% off glasses 25% for family and friends I think it varies for each store.

    Cons

    They'll pay for your training and even university but once you graduate you must stay in the country for at least another 5 years so roughly you'd be looking at 8/9 years in the company before you venture to other horizons if that is what you're interested in doing.

    Advice to Management

    Work extra hard because it is a franchise and dependant on each. director there is certain stipulations especially if you are woman and you plan to have a family. Directors can and majority do opt out of Maternity Pay.

  8. "Working Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Specsavers full-time

    Pros

    Excellent opportunities for skill development

    Cons

    Hectic and very busy working atmosphere

    Advice to Management

    Work-life balance


  9. "High Staff Turnover"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Assistant
    Former Employee - Customer Service Assistant
    Doesn't Recommend

    I worked at Specsavers full-time (More than a year)

    Pros

    Great learning for customer service
    Plenty to do

    Cons

    Non direct management. Can snigger behind people's backs.
    Noticing dodgy 'changed' prescriptions just to make more sales

    Advice to Management

    Be direct and clear to staff if they make mistakes and be more motivating. Praise doesn't hurt now and then.


  10. "DECENT"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Specsavers full-time

    Pros

    they had good staff and were looked after well.

    Cons

    no progression from assistant and pay is not good, only would recommend doing this for some experience not a career only if you are doing optometary.


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