Specsavers Reviews | Glassdoor

Specsavers Reviews

Updated October 16, 2018
304 reviews

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3.3
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Approve of CEO
Specsavers Chairman and Managing Director Doug Perkins
Doug Perkins
114 Ratings

304 Employee Reviews

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Pros
  • "Good team to work in, job security, and the prospects of the job" (in 13 reviews)

  • "Really great team, who are always will to go above and beyond for people which expected as there are often mystery shoppers in store" (in 10 reviews)

Cons
  • "Minimum wage pay even after doing qualifications within" (in 20 reviews)

  • "Couldnt trust the members of staff" (in 8 reviews)

More Pros and Cons

  1. "Customer service manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Manager in Portsmouth, VA
    Former Employee - Customer Service Manager in Portsmouth, VA
    Recommends
    Positive Outlook

    I worked at Specsavers part-time (More than 8 years)

    Pros

    Great company, excellent customers care

    Cons

    None that I can think of

    Advice to Management

    I'm a highly motivated, have great customer skill, and am able to adapt to any situation.


  2. Helpful (2)

    "Not a bad company just no loyalty"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Dispensing Optician Manager in Essex, MD
    Former Employee - Dispensing Optician Manager in Essex, MD
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Specsavers full-time (More than 8 years)

    Pros

    Great staff
    Good for oa’s or no experience staff
    Good on site learning with progression to DO or Optom
    Cert 3 & cert 4 - progression courses towards Do

    Cons

    Franchise stores - some poor directors
    No loyalty from directors
    Terrible pay
    Don’t care about patients all about money
    Very pushy on sales

    Advice to Management

    Directors need more training in keeping staff happy
    Happy staff bring happy customers
    Good progression for newbie staff - I’d recommend starting out in Specsavers to get experience then move on

  3. "best job I ever had"

    StarStarStarStarStar
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    -ethnically diverse
    -rewarding
    -great social atmosphere
    -1 hour lunch break

    Cons

    -minimum wage
    -stressful during peak hours

    Advice to Management

    -dont rush the training for new employees


  4. "Demand planning Manager Europe"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Demand Planning Manager Europe in Guernsey, OH
    Current Employee - Demand Planning Manager Europe in Guernsey, OH
    Recommends
    Positive Outlook

    I have been working at Specsavers full-time (More than 5 years)

    Pros

    Family orientated organisation, that cares about its employees. Good benefits and good communication concerning the direction of the company to staff

    Cons

    Although flexible and progressive, a poor record of IT support and system integration within the business, therefore challenges arise over IT/system suppply chain

    Advice to Management

    A more cohesive program/ project roll out, taking into account all strategic areas of the business, in order to drive improvements through more effectively


  5. "Diverse, enjoyable, rewarding work, could provide more thorough training."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Optical Assistant
    Former Employee - Optical Assistant
    Recommends
    Neutral Outlook

    Pros

    Interesting work, good benefits, management tries to be accommodating as much as possible, opportunities for career development.

    Cons

    Could provide more thorough training, minimum wage.


  6. "Great place to work , feel like a valued member of the company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Development in Nottingham, England (UK)
    Current Employee - Business Development in Nottingham, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Specsavers full-time (Less than a year)

    Pros

    I have worked here for best part of a year now and i can honestly say that i look forward to work now. The quarterly bonus is great and you also get profit share annually. I am hoping for a long future within this company.

    Cons

    There seems little encouragement on meetings with your manager on career progression or learning development. i would a proper plan in place for that.

    Advice to Management

    Try and have a better format for people that would like to progress throughout the company.


  7. "Overall good company to work for"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Specsavers full-time

    Pros

    Lots of training opportunities. Family culture.

    Cons

    Can vary greatly dependent on Director.

  8. "Expenses Team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Expenses Team in Nottingham, England (UK)
    Current Employee - Expenses Team in Nottingham, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Specsavers full-time (More than a year)

    Pros

    They are very family orientated and strive to help you to become the very best version on yourself. They work with you to support you and ensure that you are happy within your work environment.

    Cons

    There are not any downsides to working at Specsavers


  9. "Optical Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Optical Assistant in Durban (South Africa)
    Current Employee - Optical Assistant in Durban (South Africa)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Specsavers full-time (More than 10 years)

    Pros

    Getting spectacles on discounted price

    Cons

    Working long hours and can be stressful

    Advice to Management

    Won't change anything


  10. Helpful (1)

    "Not worth working here unless you want to become a Dispensing Optician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Optical Assistant in Warrington, North West England, England (UK)
    Former Employee - Optical Assistant in Warrington, North West England, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Specsavers full-time (More than 3 years)

    Pros

    - Most staff are friendly

    Cons

    - no training given to new starters whatsoever so most of them are thrown into the deep end and left scrambling for more experienced staff when they can't answer a patient's question. This is a huge problem and displays a sheer lack of management as the store is constantly busy and all other staff are mostly occupied so this looks very unprofessional to customers.
    - another Specsavers store not too far from this one has three dispensing opticians despite being three times smaller so this store only having one makes 'short staffed' and gross understatement
    - one earns minimum wage. Despite being there for four years I was still on min wage throughout my employment. One of my colleagues who has worked for the company for 20 years is still on minimum wage. Absolutely disgusting treatment of such employees who ought to be valued and compensated for their loyalty and services.

    Advice to Management

    Train staff and treat them like they are actually valued members of your team and not just riff raff who get paid the bare minimum.


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