Specsavers Reviews | Glassdoor

Specsavers Reviews

Updated February 25, 2017
136 reviews

Filter

Filter

Full-time Part-time

3.2
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
Specsavers Chairman and Managing Director Doug Perkins
Doug Perkins
58 Ratings

136 Employee Reviews

Sort: Popular Rating Date

Pros
  • Family run business - stability and security (in 4 reviews)

  • Free glasses, occasional certificated for hard work of Dame Mary Perkins who otherwise has no clue what goes on within her stores (in 5 reviews)

Cons
  • Regardless if you have an IQ of a fish or happen to represent qualities of Einstein, you are likely to both receive minimum wage (in 8 reviews)

  • Head office don't get involved much if there is an issue, things are preferably dealt with in store (in 6 reviews)

More Pros and Cons

  1. "Customer service manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Manager in Portsmouth, VA
    Former Employee - Customer Service Manager in Portsmouth, VA
    Recommends
    Positive Outlook

    I worked at Specsavers part-time (More than 8 years)

    Pros

    Great company, excellent customers care

    Cons

    None that I can think of

    Advice to Management

    I'm a highly motivated, have great customer skill, and am able to adapt to any situation.


  2. "Demand planning Manager Europe"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Demand Planning Manager Europe in Guernsey, OH
    Current Employee - Demand Planning Manager Europe in Guernsey, OH
    Recommends
    Positive Outlook

    I have been working at Specsavers full-time (More than 5 years)

    Pros

    Family orientated organisation, that cares about its employees. Good benefits and good communication concerning the direction of the company to staff

    Cons

    Although flexible and progressive, a poor record of IT support and system integration within the business, therefore challenges arise over IT/system suppply chain

    Advice to Management

    A more cohesive program/ project roll out, taking into account all strategic areas of the business, in order to drive improvements through more effectively


  3. "Diverse, enjoyable, rewarding work, could provide more thorough training."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Optical Assistant
    Former Employee - Optical Assistant
    Recommends
    Neutral Outlook

    Pros

    Interesting work, good benefits, management tries to be accommodating as much as possible, opportunities for career development.

    Cons

    Could provide more thorough training, minimum wage.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "educational"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Dublin, Co. Dublin (Ireland)
    Former Employee - Anonymous Employee in Dublin, Co. Dublin (Ireland)
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Specsavers full-time (More than 3 years)

    Pros

    I learnt lots about contact lens, that I never knew before & I made some good friends, lots of customers use be satisfies with there product.

    Cons

    There was no chance of ever climbing up the ladder, some staff that were there 15 years or more were not very motivated

    Advice to Management

    keep a better eye on long term staff, ask the staff more for better input, give a better chance to new employee,s


  6. "Good experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Optical Assistant in Ryde (Australia)
    Current Employee - Optical Assistant in Ryde (Australia)
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Specsavers (More than 3 years)

    Pros

    On going support and training for the staff, good work atmosphere set by the management but depends on where you go

    Cons

    Min hourly pay and no many benefits or incentives, again based on store owners and management
    Not enough retail based training

    Advice to Management

    Keep up the atmosphere and ongoing training for new staff, would be nice to put ongoing incentives for hitting goals and targets


  7. "Great company and career progression."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Hearing Aid Dispenser
    Current Employee - Hearing Aid Dispenser
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Specsavers full-time (More than 5 years)

    Pros

    Uniform is provided.
    Fantastic opportunities for career progression.
    Helpful staff, intranet and people at head office.
    Excellent training events.
    Holidays are booked when you would like as long as you give notice.
    Expenses paid.
    Perks are reasonable.

    Cons

    As it is a franchise, the directors can all be very different. I spent 4 years in 1 store and 2 months in another due to the directors. Head office don't get involved much if there is an issue, things are preferably dealt with in store.
    IT issues are hardly ever resolved; not that it happens much.

    Advice to Management

    Keep doing what you are doing. Look after the staff and they will look after you. A very respectable company


  8. "Good Company - Slow Career Progression"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Finance in Port Melbourne (Australia)
    Current Employee - Finance in Port Melbourne (Australia)
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Specsavers full-time (More than 3 years)

    Pros

    Reputable company, employees genuinely care about the end customer. Sound commercial strategy. Generally very nice people and environment at the support office.

    Cons

    Very slow career progression, hard to move up (rare for people to leave high level roles, and when they do they are filled externally rather than promoting from within).
    Noisy support office, hundreds of employees in one room with no walls/dividers.
    Management not willing to give pay rises or title changes until you threaten to quit.
    IT systems are outdated and IT department is under-resourced creating numerous issues across the comany

    Advice to Management

    Upgrade IT systems
    Listen to your employees, dont wait until they quit to take action. Be pro-active.


  9. "enjoyable"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    friendly, nice job, enjoyable people, understanding of avalible working hours

    Cons

    not paid very well but everything else is good

    Advice to Management

    assess pay with employers


  10. "Friendly environment with room for development"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Specsavers part-time

    Pros

    I worked for Specsavers in the head office on many different occasions doing part-time work across multiple departments. Overall most people there are really friendly, working hours are very flexible and there is plenty of room for development if you want to take on more challenging work. The cafeteria and drinks stations are also excellent.

    Cons

    Though I never had any trouble with my management, I did have a few team members who would occasionally go behind my back to essentially "tell on me" to my boss for things such as arriving slightly late (time which I made up by working late) or browsing Facebook at my desk (which I was doing during my scheduled breaks). I found this to be immature and hurtful. Luckily my management were always very understanding of the situation.

    Advice to Management

    I think a greater emphasis should be placed on communication both within and between teams. Not only on work related matters, but generally - there can sometimes be a bit of an "us vs them" feeling within the teams which can sour the working environment somewhat.


  11. Helpful (1)

    "Management needs to change"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Specsavers full-time

    Pros

    Great place to work, employees are friendly

    Cons

    Pay and benefits are limited and lacking

    Advice to Management

    Old style of management is holding back performance



Showing 136 of 144 reviews
Reset Filters