Found 48 of over 48 reviews
- Most Recent
- Highest Rating
- Lowest Rating
What are your colleagues talking about?
Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- 5.0Mar 22, 2022Support SpecialistCurrent Employee, more than 1 yearNew York, NY
- Company cares about you as a person and your position - Dog friendly office - Growth opportunities - Vertical movement
- None honestly, you can decide what you want to do here and Spektrix will try to support that in any way, shape or form
- 3.0Sep 7, 2023Anonymous EmployeeCurrent EmployeeNew York, NY
Very friendly people and a superior ticketing solution for arts orgs. Everyone is passionate about the work they do and about the theatre industry You won't be expected to work extra hours ever and if you do, you can get those hours back with the Time Off In Lieu scheme that is really great.
They take advantage of the fact that most people entering the business come from the arts industry and don't realize how much they should be compensated for their work in the tech sector. They rely on this and disguise it as parity to keep costs low and justify not giving new joiners an industry competitive (or even standard) salary in order to keep compensation "fair" amongst team members. Part of the low compensation is also that they serve non-profits and want to keep costs accessible which is lovely but doesn't pay the bills for the people who actually do the work. Benefits are very bare bones. Usually if your comp is low you can at least expect a robust benefits plan.2Spektrix Response3mo
Thanks for your review. At Spektrix we focus on the following in relation to compensation and benefits packages. 1 - Ensuring we attract the right talent. We monitor this carefully at the recruitment stage. We currently have very healthy numbers of applicants for most of the roles we advertise and are very pleased with the talent we bring into the company from both arts, tech and other backgrounds. 2 - Ensuring our team members are developed, that we grow sustainably and our culture is one that people want to work within. We currently have high levels of success with internal promotions, strong engagement scores and healthy retention. 3 - Ensuring we pay fairly across the business. We calibrate against internal roles and other peer companies to ensure competitive and market rate compensation. We do this through an equality review of all salaries twice a year and regular market benchmarking. We also have an opportunity for performance and cost of living increases at least once a year. We welcome dialogue on salaries, benefits and our approach to them within the team. Please reach out directly to discuss any specific concerns.
- 3.0May 24, 2023Anonymous EmployeeCurrent EmployeeNew York, NY
The employees here are outstanding. They are hardworking, smart, funny, and incredibly caring. The diversity and inclusion is top of the class. Excellent professional growth opportunities, you can become what you want while at Spektrix
The leadership is clueless and create more issues than they solve. The software itself barely works, leading the severely underpaid employees taking the brunt of the work while leadership, of who look out for each other more than they look out for their employees (particularly in client services and support) make things more difficult with counterintuitive best-practices and expectations for their exhausted employees. People are actively looking for a way out of here and the Company's future vision is bleak. The company also regularly avoids acknowledging its poor benefits despite their people reviews.4Spektrix Response6mo
We are sorry that you feel this way. We pride ourselves on the quality of our product and the engagement and wellbeing of our team members. We would encourage you to take your concerns through the channels available - a, talk to your line manager b, your line managers manager c, a member of the Senior Management Team or d, The People Team. We welcome feedback that helps us all develop and improve constructively together.
- 2.0Jun 23, 2021Anonymous EmployeeFormer EmployeeNew York, NY
Spektrix has successfully positioned itself as the market-leading offering in the live theatre ticketing software space within its native UK; many of the clients they service in that market are the biggest names in the business. The company originally entered the North American market with a lot of big dreams and occasionally delivered on meeting those dreams--particularly on the strength of the support offering. This gained a good amount of customer loyalty. Solid exposure to the administrative side of the live theatre industry in the US and Canada; many of the clients the company works with are high-profile names (though not as high-profile as in the UK), and the client-side contacts are for the most part great to deal with. These contacts can be useful if you want to pivot into arts administration. Leadership tries to be open about priorities to the whole company, even if they don't always know how. They still find great people with remarkable consistency. (Retaining them, not so much as of late; more on that in a bit.) If you are very focused on your career trajectory or have a strong plan for something you want to do, you can drive it entirely yourself, and you can align it to the company's vision for growth, you might be able to make something interesting happen and develop yourself professionally here.
Very early on, Spektrix underestimated the amount of work it would take to make inroads in North America, leading to broken promises and longstanding disgruntlement among early adopters. The company has now overcorrected and communicates nearly nothing to clients about product strategy or roadmap. With that said, things were clipping along more or less fine until the beginning of 2020. The pandemic was a challenge for most companies, and Spektrix was particularly exposed to risk due to servicing a sector that became almost entirely non-operational during the pandemic. The company survived the pandemic; the things that made it such a special place to work did not. A few examples: - Senior management failed to develop any cohesive strategy to support its employees while working from home at any point during the pandemic. - Almost all product development came to a complete standstill, putting an already behind-track roadmap even more so. - Diversity and inclusion only became a concern for management after George Floyd's murder. Efforts to diversify the company have ranged from ineffectively tone-deaf at best to actively offensive at worst. - Feedback became a weapon for managers. Expressing concerns that don't align with the consensus of senior management can, and will, result in retaliatory action. Due in part to seemingly non-existent HR, management is free to exercise judgment however they see fit, even if it's not actually what's best for the company. More broadly, senior management takes a deeply bureaucratic, apparently feckless approach to any and all decision-making. Because everything needs to go through them, getting anything to move at any level of the business is a challenge. Getting concrete financial or logistical resource to make things happen was already challenging before the pandemic; now, it's basically impossible. Compared to small nonprofit theatres in New York, where many hires have historically come from, Spektrix's pay and benefit package is reasonably fair. Compared to the industry it purportedly competes in--bundled Software as a Service--the compensation is laughable. Rather than being up front about this, the company repeatedly claims that benchmarks have indicated that the compensation offering is competitive. (What benchmarks, you may ask? Good question; nobody has ever seen them!) This kind of completely unnecessary spin is commonplace at Spektrix. All of these factors combined have led to an extreme exodus of long-standing employees at all levels of the business - some by choice, some not. As the company hemorrhages employees and institutional knowledge, the live entertainment industry that the company services continues ramping back up, leaving the remaining staff even further under-resourced and overworked. Morale is at an all-time low and mental breakdowns are common; everyone seems to be eyeing the exits. It's a shame, because for a long time I believed in what Spektrix was trying to do and how we were trying to do it. But everyone has a breaking point, and this seems to be the year that broke everyone. It didn't have to be this way.10Spektrix Response3y
Thank you for sharing your thoughts about your time at Spektrix. I'm sorry you didn't consistently have a great experience during your time here. We strive to create a culture where feedback is encouraged and listened to, and actions that improve things for team members are taken as a result. Open sessions with the Senior Management team, employee surveys, and team meetings are a few avenues that we encourage team members to use to provide honest feedback. We regularly review our compensation benchmarks and we’re about to review our benefits package globally. We closely monitor team health and well-being to find ways to support our team both pre- and during the pandemic.. Diversity, equity, and inclusion is crucial at Spektrix, and we are committed to continuing our efforts in this area through inclusive and equitable recruitment. We set out to communicate openly with our clients about our roadmap, and we commit to review the success of this more thoroughly following your feedback. Thanks again for taking the time to leave this review and we wish you the best in your career.
- 2.0Aug 5, 2020SalesFormer Employee, more than 3 yearsNew York, NY
- Tight group of coworkers who eagerly share jokes and are easy to spend time with. - Connection to the arts industry feels nice if you have a connection to the arts or previously worked in the arts.
- Pay is not competitive. All of their competitors will pay more for the same position. If you broaden beyond that to include the software tech industry in general, average salaries are almost HALF of what the market will offer elsewhere at a similar sized company. - The office culture is very gossip-y and there is a lot of politics. Most team members are constantly worrying about what another department is doing saying and preemptively sabotaging them to stay ahead with management. - Senior management sees employees as pawns rather than collaborators. You’ll be encouraged to speak up when something is wrong, but when you do you’ll be treated as an issue for not falling in line. Over time this has led more and more people to either stop speaking up for fear of retribution or for them to leave the company after 2 years (2 years is the magic number for leaving at Spektrix). - This is a UK company and always will be that first and foremost. Senior management in the main office will not sincerely solicit or action feedback from New York. There’s a clear pattern of making the attempt by senior management, but each time there is no actionable outcome from that feedback, and then New York employees are considered trouble makers for expressing input relevant to their market.2Spektrix Response3y
Thanks for taking the time to leave this review. We set out to build a positive culture at Spektrix so are disappointed you felt this wasn’t the case when you left. We have worked hard to grow our North American presence. Being a global organization always comes with ongoing challenges and we are continually looking to address them and improve. We strive to create and maintain a culture where feedback is encouraged across all levels of the business (both in receiving and giving) and see the way people do this as a skill and a strength. It isn’t possible for us to address every piece of feedback in our response but we do hope you felt you were able to discuss these concerns with us as part of your exit interview process.
- 5.0Sep 16, 2020Senior Account ExecutiveFormer EmployeeNew York, NY
- Great mission - Passionate people - Excellent technology - Caring leadership I worked out of Spektrix’s NYC office from 2016-2020. During that time , I moved between various departments and saw the NYC office (satellite office for London HQ) grow 10x in both staff and clients. The company really and truly endeavors to open up opportunities for team members. I started in Client Success and pivoted over to Sales as my career goals changed. My managers were always supportive. I was always given opportunities to grow. The company is thoughtful about how it does business, how it cultivates talent and how it positions itself within the industry. I’m proud to have worked at the company for as long as I did!
- Demanding clients - Crowded industry - “Start up” Growing Pains The company tries to operate in an agile way - so change is constant. Initiatives, priorities and goals can change quickly - and, like any company, there are times when an initiative is pushed only for it to fall apart. Not every project will be a home run. Also, the industry is full of old technologies and lots of “status quo”. Change is looked at skeptically. From a sales perspective, it’s a challenge to educate prospects on the value of the technology.Spektrix Response3y
Thanks for taking the time to submit your feedback. While we have things to work on, we're glad you've sensed the importance of our mission and how we look to develop and care for our team members. We appreciate the work you did for us during your time at Spektrix.
- 5.0Dec 6, 2020Office ManagerFormer EmployeeNew York, NY
Great management and communicative team.
Not a lot of room for growth for many employees.1Spektrix Response3y
Thanks for taking the time to submit your thoughts on working at Spektrix. Addressing your comment on room for growth, we are expanding rapidly in North America and in turn this is creating an increasing number of opportunities for team members to grow and develop and so we hope progression will improve as a result.
- 4.0Sep 12, 2020Client Success ManagerCurrent EmployeeNew York, NY
company culture company culture opportunity for growth
low pay for a tech companySpektrix Response3y
Thank you for the review and were pleased to hear you feel positive about our culture. In regards to compensation, we are committed to reviewing and benchmarking our salaries with organizations of similar size and similar industries and will continue to ensure we use this information during our annual salary review sessions.
- 3.0Aug 24, 2023Software EngineerCurrent Employee, more than 1 yearLondon, England
Allowed time and attention to focus on tests and code quality. Legacy code but some fun projects and Azure work People are kind and will spare the time to help with future career and opportunities The people are a good bunch of people Team spirit can be good when things are going well
Often feels like others are not doing a lot. Work drags out for days when it should take 30 mins max. Frustrating when you're waiting for them to finish their piece before you can move on Doesn't seem to be much action on this stuff when escalated You message someone something you need, then they pop up with activity on LinkedIn or Reddit. Hours later you get a response with an excuse Innovation time biweekly but again not sure what they're doing. Same people sit in a coffee shop or watch Netflix for all we know, I've never seen them produce anything For those who don't drink much team days seem a bit frequent. Same people prep for team day then prep for weekend and do nothing the whole week Company does a lot right but the above really takes it out of you2Spektrix Response3mo
Thank you for your review. We are confident that the standard of work at Spektrix is high and people are working hard and at a sustainable pace. If or when this is not the case we take it very seriously. We encourage concerns to be raised through the relevant Engineering Manager so it can be addressed. Performance issues would be managed between an individual team member and their manager however, so the action being taken isn’t always visible at the time. We consider that relatively few tasks would take 30 mins to complete to the level of quality we aim for. Where team members find themselves blocked by someone else’s work we encourage them to pair/mob on it with the other person to help get over the line quicker. One of the core values we hold as a company is to care personally about those we work with and ensuring that we deliver clear actionable feedback to each other is key to this. Engineering managers can help craft feedback to others as required as well as handling it if the concern is more of a performance issue. Where there are concerns about visibility or pace of work in a team, raising this to the Delivery manager or at retro is a great approach.
- 5.0Jul 12, 2023Senior Software EngineerCurrent Employee, less than 1 yearManchester, England
Mostly home-based, with one or two days in office (alternating between the Manchester and London offices). Non-local offices get fully paid travel (train, overnight stay for one or two nights depending on circumstances, food at a ~£50 per day stipend), local office gets a £10 per in-office day coverage. There are lots of considerations for mental health, personal care, and neurodiversity assistance and/or training. I've never worked somewhere that cared so much about me as an individual, and showed it at all levels. The CEO regularly runs on-boarding training for new hires, and recently run 'feedback' training sessions that included ways to handle and give constructive personal feedback. There are personal development reviews, personal input is valued, rotations through teams are encouraged, non-development staff who wish to train up are given time and space and assistance to do so and then encouraged to join in, valuing the different perspectives they have than 'career developers'.
I don't really have any to share - I've been here almost a year, and it's an amazing place to work for.Spektrix Response5mo
Thank you so much for your review. We’re so happy you have had an excellent first year at Spektrix. Creating a caring and inclusive workplace with a culture of personal feedback is extremely important to us. Thank you for your hard work and contribution to the team this year.
Spektrix Reviews FAQs
Spektrix has an overall rating of 4.2 out of 5, based on over 48 reviews left anonymously by employees. 95% of employees would recommend working at Spektrix to a friend and 67% have a positive outlook for the business. This rating has decreased by -3% over the last 12 months.
95% of Spektrix employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Spektrix 4.6 out of 5 for work life balance, 4.5 for culture and values and 4.4 for career opportunities.