Spencer Gifts Reviews | Glassdoor

Spencer Gifts Reviews

Updated March 20, 2019
719 reviews

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3.1
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Spencer Gifts President and CEO Steven Silverstein
Steven Silverstein
355 Ratings

Employee Reviews

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Pros
  • "Very accepting, Practically no dress code (just wear clothes), raise after 90 day assessment" (in 115 reviews)

  • "Fun environment, great product, you can be yourself and feel comfortable coming to work everyday" (in 72 reviews)

Cons
  • "Low pay: When your Sales Sup only makes 60-75cents more than your associates, that's already a problem" (in 61 reviews)

  • "Upper management positions rarely opened up for advancement" (in 51 reviews)

More Pros and Cons

  1. "Rockin' Times"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Supervisor
    Current Employee - Sales Supervisor

    I have been working at Spencer Gifts full-time (More than a year)

    Pros

    Some of the best people I will probably ever work with.

    Cons

    You're a retail worker. You have to deal with some rude people sometimes.

    Advice to Management

    I am so thankful for all the skills I learned from you.


  2. "Bad pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor
    Former Employee - Supervisor

    I worked at Spencer Gifts full-time (More than 5 years)

    Pros

    The store is a fun environment.

    Cons

    Terrible pay. No benefits.

    Advice to Management

    Listen to your employees when they complain about upper management.

  3. "Best JOB EVER"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Sales Associate/Cashier in Charlotte, NC
    Current Employee - Sales Associate/Cashier in Charlotte, NC
    Recommends
    Approves of CEO

    I have been working at Spencer Gifts part-time (Less than a year)

    Pros

    - Amazing Hours
    - Good Pay rate
    - Adjustable House

    Cons

    There are no cons in my opinion


  4. "Good holiday job in high school"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate/Cashier in Quincy, IL
    Former Employee - Sales Associate/Cashier in Quincy, IL
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Spencer Gifts part-time (Less than a year)

    Pros

    Flexible hours, fun environment, interesting stock

    Cons

    Minimum wage, seasonal work, watching kids walk out with stolen stuff and not being able to do anything about it.

    Advice to Management

    System works well, shoplifting is out of control.


  5. "Not too shabby to work."

    StarStarStarStarStar
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at Spencer Gifts part-time (More than a year)

    Pros

    Chill atmosphere, not hard work, good music, pretty fun.

    Cons

    There are inappropriate products that you have to work with and have knowledge of.

    Advice to Management

    N/A


  6. "Great Company to work for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Great Falls, MT
    Former Employee - Store Manager in Great Falls, MT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Spencer Gifts full-time (More than 5 years)

    Pros

    Fun environment with great leadership.

    Cons

    Can get stuck in a position depending on location. Sometimes no room to grow.


  7. "Overall good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager
    Former Employee - Assistant Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Spencer Gifts full-time (More than 3 years)

    Pros

    Discounts, fun environment, well structured, opportunities for growth, very customer (aka guest) focused

    Cons

    Low pay for management positions, groups of teenagers and college students flooding to the back of the store. High theft, seasonal staffing can be a major challenge in higher volume stores due to volume and workload.

    Advice to Management

    The company should invest more into store security measures like adding sensors and increase payroll when and where it makes sense. Livable wages are essential to hiring and keeping good people. Corporate communications can be confusing, unreliable and unorganized. Very hard to get rid of bad management but too easy to be unnecessary disciplined over technicalities when the wrong people are involved. Value your associates more. Even the employees working 8 hours a week can do wonders for a store when they are taken care of.

  8. Helpful (1)

    "It was bittersweet"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Spencer Gifts full-time (More than 3 years)

    Pros

    LOVED my DSM! He moved mountains when I felt overwhelmed and genuinely cared about his employees. I also LOVED my former manager and all of the other employees that I worked with.

    Cons

    The company needs to give managers and all other sales associates more direction. Some expectations were ridiculous and added unneeded stress onto managers and also the whole team.


  9. Helpful (1)

    "great training all the way down , but poor employee relations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager
    Current Employee - Assistant Manager
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Spencer Gifts full-time

    Pros

    great training.They do really well to make sure all employees are well trained.

    Cons

    poor employee relations. don't deal well with conflicts in stores.


  10. Helpful (1)

    "Fun Job With Many Challenges"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Atlanta, GA
    Former Employee - Store Manager in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Spencer Gifts full-time (More than 8 years)

    Pros

    -Always a fun place to work with unique merchandise and customers
    -Great company discount
    -Open to casual dress
    -Challenging and fast paced, never boring
    -Opportunity for advacement
    -Upper management and corporate were kind and helpful
    -Pleasant experiences with district and regional managers
    -Company very organized and has tools to remain profitable

    Cons

    - In a hugh volume store it can be hard to keep up with the workload.
    -Since catering to a certain demographic, inventory loss can occur easily.
    -Underpaid, considering salary workers tend to work more than 40 hours per week.
    -Junior management and sales associates may not always step up to take on challenges, leaving you to either discipline or replace them, which takes away from tasks that can lead to increasing sales.
    -Having to work nights and weekends.
    -If call outs occur, or you are understaffed, very likely you will cover the shifts.
    -Little time for personal life and relationships.
    -Poor 401K plan- company does not match

    Advice to Management

    -Incentives for store management need to be better. I felt as if I was severely underpaid for my proven abilities. I worked for the company for almost 10 years and had successful numbers, but my salary didn't reflect it. After many years, the pay couldn't convince me to stay anymore.
    -Better plans in place to keep your veteran employees
    -Make sure advanced opportunities are followed through on so employees don't get bored within their positions.