Spiceworks Reviews | Glassdoor

Spiceworks Reviews

Updated January 31, 2017
105 reviews

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3.5
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Spiceworks Co-Founder & CEO Jay Hallberg
Jay Hallberg
39 Ratings

105 Employee Reviews

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Pros
  • When going through the interview process a lot of promises were made around the company culture, the autonomous nature of the role etc (in 14 reviews)

  • Casual dress code, approachable team members, free food (in 12 reviews)

Cons
  • Still some growing pains as the company looks to move forward (in 10 reviews)

  • 401K matching would be nice, although you do get stock options (in 9 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (4)

    "Great Place to work and grow your career"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Development Manager in Austin, TX
    Current Employee - Development Manager in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Spiceworks full-time (More than 5 years)

    Pros

    The company has grown over the years, but the founders still want to hear from everyone. The company cares about the culture and it's employees. My career has progressed and Spiceworks typically promotes from within.

    In dev there are initiatives to fix what's broken & a week long competition "SpiceWars" where people get to build any product that helps the company. Folks really try to help each other out & share expertise. Dev organizes tech talks: Lunch & Learn, back-end & front-end dev meetings. Typically at least 2 a week. Recently we started a program where people can try out another team for a few weeks to again additional skills & get to work with new people.

    My manager really tries to help me out, and will answer any question I throw at him honestly.

    Super coworkers. Everyone is willing to lend a hand, answer questions & mentor employees. Spiceworks is full of intelligent people.

    Cons

    Growing a company is hard - but Spiceworks really tries to get everyone on board and moving forward.

    Advice to Management

    Build a zip line across Lake Austin, so we can avoid the bridge.

    Spiceworks Response

    Feb 13, 2017 – CEO & Co-founder

    Thanks for sharing your experience! You're right, we really do want to hear from everyone. As you point out, growing a company (especially at this scale) IS hard and through everyone's feedback ... More


  2. "Account Executive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Spiceworks full-time

    Pros

    Amazing coworkers who I now consider life long friends. Loved the environment and casual feel.

    Cons

    Favorites are definitely played within the sales department. If your book of accounts does not include companies with large budgets, then it becomes a tough sell.

    Advice to Management

    Assist the younger reps and help build confidence.


  3. Helpful (3)

    "Used to be a great place to work - not sure anymore"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Spiceworks full-time (Less than a year)

    Pros

    People, people, people. Great folks who mostly love what they do. Great transparency from the upper levels. Upper management is always available to listen. Company puts high emphasis on culture and keeping employees happy.

    Cons

    Company is changing directions to follow the money and as a result, its culture is going to change with it. It's not a tech / software company anymore - it's an advertising company.

    Advice to Management

    Get back inline with what the spiceheads want instead of what will make the most money. Your community, both internal and external, is what is great and therefore should be the focus.

    Spiceworks Response

    Jan 8, 2017 – CEO & Co-founder

    Thanks for the feedback. I'm glad you've highlighted the importance of culture both internally and externally. We've put great focus there over the years. It looks like you were at Spiceworks ... More


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (7)

    "Sinking Ship"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Spiceworks full-time (More than a year)

    Pros

    Take reviews prior to 2015 with a grain of salt. It's a much different place.

    Free snacks, drinks and coffee may have been awesome perks a decade ago, but are now a dime a dozen in Austin.

    Incredibly nice people to work with.

    Cons

    Zero communication across teams. Simple projects take several months due to lack of communication.

    Lack of training for new hires.

    Growing attrition rate at an alarming pace.

    People are promoted due only to length of employment, not merit.

    Managers haven't received formal training, but upper management has made an effort to change this. Better late than never.

    Morale is incredibly low since the layoffs, and it doesn't seem to be getting better.

    Work flexibility is pretty much non-existent if you work outside Dev. Can't work from home or come in late.

    The "mandatory" Friday meetings aren't necessary. We've all been asking for them to be moved - you'd have higher turnout.

    Advice to Management

    Pay attention - people are leaving by the dozens and it's not just because of "better opportunities." It's because this place isn't what it used to be since the new year.

    Listen to what people are saying - we've all been begging for a change.

    Spiceworks Response

    Dec 21, 2016 – CEO & Co-founder

    I'm sorry to see your views on Spiceworks have turned so negative. I'm also disappointed that I don't think we've had a chance to discuss these in person. As always, I'd welcome the chance for you ... More


  6. Helpful (1)

    "Senior Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX
    Recommends
    Negative Outlook
    Disapproves of CEO

    Pros

    OTE and compensation is strong. Good name recognition in the market place and plenty of products and solutions to sell to tech marketers. Culture is still fairly good although working remote doesn't give me full insight into this. Management allows you the freedom to be yourself and do your job without micro-managing. Overall, working at Spiceworks has been a positive experience.

    Cons

    After several rounds of funding, seem to still be trying to "figure" it out. New senior sales leadership, recent round of layoffs and a significant adjustment to annual revenue projections says shaky future. With that said, there seem to be solid ideas and product dev for 2017. Not sure on account opportunities for new sales hires, saturated with greener sales reps.

    Advice to Management

    reduce the number of products from 80 down to maybe 20 or so. Get really good at selling 20 as opposed to average at selling 80.

    Spiceworks Response

    Dec 10, 2016 – CEO & Co-founder

    I'm glad to hear it has been a positive experience! In regards to "figuring it out" let's remember few companies get to the scale we've achieved and getting to the next level usually takes some ... More


  7. Helpful (5)

    "Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Austin, TX
    Former Employee - Account Executive in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Spiceworks full-time (More than a year)

    Pros

    Awesome coworkers for the most part
    Decent snacks and coffee

    Cons

    Morale is awful since the layoffs, place is full of fear and uncertainty about the future of the company
    Products don't work, years behind industry standards
    Sales floor is unorganized and unmotivated, quotas are too high and AE's are dropping like flies

    Advice to Management

    Return to your core values, bring back transparency and honesty, innovate or fail.

    Spiceworks Response

    Jan 8, 2017 – CEO & Co-founder

    Sorry that things didn't work out here. You've made some pretty broad assertions that I'd like to address. Morale -- I'd agree that the sales team was in a tough spot early in '16 and again in June ... More


  8. Helpful (1)

    "Fantastic workplace!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Spiceworks full-time

    Pros

    Fantastic group of people to work with / great culture. Strong emphasis on ownership and following through on your ideas / initiatives.

    Cons

    Management can be a bit too "Rah-rah" and overly positive about things when something isn't working out as planned.

    Advice to Management

    For the most part keep doing what you're doing. Just make sure to keep yourself in a position where you regularly interact with employees and are aware of their challenges and ideas to solve those challenges.

    Spiceworks Response

    Dec 8, 2016

    Thanks for sharing! Hopefully you've had a chance to interact with the executive team and management through our many ways of doing so (Slices, Friday meetings, Quarterly updates, open doors, etc ... More


  9. Helpful (4)

    "Account executive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Spiceworks full-time (More than a year)

    Pros

    They have a beautiful office and have great benefits.

    Cons

    This place is a shell of what it used to be. They set quotas way to high and don't seem to care about their employees like they used to.

    Advice to Management

    Don't set your sales reps up to fail. If your whole sales floor is under 60%, it's not your sales reps....

    Spiceworks Response

    Dec 8, 2016

    I'm sorry to hear you feel that our quotas are too high. Our hope is that everyone can meet their quotas but as with every sales organization that I'm aware of, that just doesn't happen for many ... More


  10. Helpful (6)

    "Been going downhill for over a year now"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Developer in Austin, TX
    Current Employee - Software Developer in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Spiceworks full-time (More than a year)

    Pros

    - Good people
    - Quick advancement

    Cons

    - Below average pay and benefits
    - Product no longer stands out and lacks polish
    - Money and numbers over product and people
    - Dishonest tool marketing
    - Unclear direction
    - Bleeding developer talent past few months (1-3 people leaving/week)
    - Location

    Advice to Management

    Focus on keeping your developers and the IT people you serve happy, rather than making it all a numbers game

    Spiceworks Response

    Dec 8, 2016

    Thanks for sharing your concerns. I hope you'll be at our weekly company meeting as we have a lot of exciting news to share of things not going downhill. In fact, we'll cover a bunch of trends that ... More


  11. Helpful (9)

    "Ship perhaps sinking..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Spiceworks full-time (More than 3 years)

    Pros

    You will meet some great people.
    Decent snacks and great espresso machine.
    Happy hours and parties.
    Interesting business model that is fun to sell.

    Cons

    Sales is viewed culturally as 2nd class.
    Strong divide between development and sales (not that unusual), but more disturbingly between marketing and sales. Especially given Spiceworks is a marketing company. Lots of ongoing tension.
    Discrimantes against non-millineals and perfers mainly privledged mid-level career white males or young white females/males for career entry.

    Spiceworks Response

    Jan 8, 2017 – CEO & Co-founder

    Thanks for the time at Spiceworks and sorry it didn't work out. 2016 was a tough transition year for us but I'm proud of the changes we made and how well we've entered 2017, well positioned for a ... More



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