Spiceworks Reviews | Glassdoor

Spiceworks Reviews

Updated May 24, 2017
115 reviews

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3.7
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Spiceworks Co-Founder & CEO Jay Hallberg
Jay Hallberg
49 Ratings

115 Employee Reviews

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Pros
  • When going through the interview process a lot of promises were made around the company culture, the autonomous nature of the role etc (in 14 reviews)

  • Casual dress code, approachable team members, free food (in 12 reviews)

Cons
  • Still some growing pains as the company looks to move forward (in 10 reviews)

  • 401K matching would be nice, although you do get stock options (in 9 reviews)

More Pros and Cons

  1. Featured Review

    "The Future Is Bright"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Account Executive in Austin, TX
    Former Employee - Senior Account Executive in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Spiceworks full-time (More than a year)

    Pros

    Spiceworks is amazing. They're well-led by a team with fantastic vision and humility. Leaving was tough to do! Across all levels of the experience-spectrum, this is a company you want to work for if you're seeking growth, family and an unrivaled platform & offering.

    Great perks include:
    - flexible PTO
    - Maternity/Paternity Benefits (for those with kiddos)
    - 2x weekly breakfast
    - well-stocked snack bar
    - amazing exercise facilities (and even professionally led yoga and boot camp classes FTW!)
    - Open access to leaders who don't view any idea as too small
    - Strength, drive and indescribable support from the Sales Leadership
    - a collaborative spirit across all departments that fosters an incredibly productive and creative environment
    - Career growth potential across all departments
    - well-stocked beer fridge for company meetings and special events
    - the people... that's what i'll miss the most!

    Cons

    - 2016 was a tough year, but they've bounced back stronger than ever and are on the verge of making some great waves across the IT space.

    Advice to Management

    Keep the train moving! Well done in your onboarding of senior-level sales leaders and a fluid approach to the business. things are always changing so keep adapting! Lead with love, passion, creativity and ownership. Finally - keep up the great job you've done of making employees better than they were before coming to Spiceworks!


  2. Helpful (1)

    "Thankful for my time here!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Client Success Specialist in Austin, TX
    Current Employee - Senior Client Success Specialist in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Spiceworks full-time (More than 3 years)

    Pros

    Spiceworks moved into a new building about two years ago and it's really nice - very modern and kept clean. There's free snacks, coffee, sparkling water, soda...the snacks even change out from time to time. People there are (generally) friendly and I've really enjoyed working with most of my co-workers. There's a lot of ownership given to you if you show that you're willing and able to take on more. No micromanagement in the team I worked on.

    Cons

    I think some people who work at this company let their high-ranking position get to their heads. A lot of the more difficult interactions I've had with people were with the senior-level employees. To Spiceworks' credit, they have let go some employees who were repeatedly reported for their behavior.

    Advice to Management

    Thank you for making Spiceworks a great place to work! My only ask is to continue to keep a pulse on what changes are being made and the timelines associated with those. Sometimes it seems like we're ready to roll out a lot at once when we were really only ready to roll out one thing.

  3. "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Austin, TX
    Former Employee - Sales in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Spiceworks full-time (Less than a year)

    Pros

    Smart and fun coworkers
    Free snacks and drinks
    Free parking since its not downtown
    Fun team building events (well..not as much lately but there was a time!)
    Its nice and rewarding to see how much the IT pros love Spiceworks and when the clients are happy!
    Room to grow and make lots of $$ (well, if you have the right clients or prospect accounts)
    Good changes and product revamps look good for future
    Creative freedom to structure your day as you please

    Cons

    Accounts are assigned but also can be moved around a lot so you never know if you will have one taken away or given to you. No real process for account distribution...seems luck or favoritism.
    Culture hasn't been as fun and happy lately but thats something that can be changed with ownership.
    Interactions between departments could benefit from streamlined processes.

    Advice to Management

    invest in the people you have! Bring back the fun events and team building opportunities. Culture definitely feels lackluster lately but could be helped with a bit of "spice" being brought back.


  4. "Onward & Upward"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Austin, TX
    Current Employee - Account Executive in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Spiceworks full-time (More than a year)

    Pros

    Spiceworks went through some serious challenges right after I was hired at the company, and that's why you'll see negative reviews from 6 months- 1 year ago. The direction of the company has totally changed. Everyone has a noticeable swagger about them and all things seem to be clicking company wide. Especially in sales. A lot of reps have been let go or left because they probably weren't the best fit for our mission. If you can be strategic, and understand the media landscape, there is a lot of upside for you at Spiceworks. Not to mention 20 days of PTO and an incredible culture.

    Cons

    Challenges are the clarity around where we're headed from an IPO or Acquisition stand point. Would like to understand how we're going to find new revenue streams to get us there.

    Advice to Management

    Provide more clarity on what you'd like to see happen to Spiceworks when we hit that IPO or acquisition stage here in the next couple years.


  5. "A Journey Worth Taking"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Email Developer in Austin, TX
    Former Employee - Email Developer in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Spiceworks full-time (More than a year)

    Pros

    Genuinely one of the better employment experiences of my career. Everyone from junior to senior took pride and responsibility in their work. Exceptional culture and values permeates the organization with a continued sense of working towards common goals. Meaningful shared visions and not your everyday corporate dribble.

    Cons

    Management was, at times, too quick to promote those who may not have been experienced enough. In addition, workforce is young and sometimes lacks clear direction.

    Advice to Management

    Stay true to being accessible and transparent but also work on bridging teams together. Company's overreaching vision and goals were continually communicated but the day-to-day, nuts in bolts, on when, how and what we needed to specifically do to get there was a consistent failure.


  6. Helpful (12)

    "Like a cult (right down to "drinking the orange KoolAid")"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Spiceworks full-time (More than 3 years)

    Pros

    There are some very talented, enthusiastic, likeable people within the organization who are doing the best that they can under challenging conditions.

    Cons

    It has been no great secret that Spiceworks have wanted to IPO and be a $1billion "unicorn" from day one.

    They have wrapped this quest up in warm and fuzzy behavior, a dinosaur, "holidays" for IT people, SWAG a plenty, a couple of big annual parties, and thousands of gallons of orange KoolAid.

    In 2016 the mask slipped, as a whole heap of employees were let go in an apparently random restructure.

    This was not the cult that you thought you'd signed up for.

    The quest for revenue became all consuming, as unicorns were slain across Silicon Valley and beyond.

    The word was out - a lot of these companies are growing hugely, but making no money... that IPO started to look shakey, and staff churn escalated.

    Once upon a time, Spiceworks was not just a fun place to work, but challenging, exciting, and engaging.

    As 2016 rolled into 2017 it became apparent that this was just another ad revenue based media business, no different from techtarget, or IDG - this place sold 3rd party leads to gullible and greedy IT companies, who are desperate to maintain revenue in a challenging economy.

    If you're considering joining Spiceworks, look long and hard, talk to former employees, talk to customers, and users - this is not the fun and funky startup it claims to be.

    You may hear that they have a recruiting policy of "not hiring undesirables*", which may be because they have enough running the business already.

    *management use a profanity here which glassdoor will not allow.


  7. Helpful (4)

    "Positive Culture, Negative Company Direction"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Developer in Austin, TX
    Former Employee - Software Developer in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Spiceworks (More than a year)

    Pros

    Fantastic team culture
    Enjoyable workmates
    Good benefits

    Cons

    Bad communication between finance and engineering
    User's interests not empasized

    Advice to Management

    Don't neglect what has made your company great: your avid users. Emphasize products which solve actual user needs, and keep criteria for new hires tight.

  8. Helpful (4)

    "Great Place to work and grow your career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Development Manager in Austin, TX
    Current Employee - Development Manager in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Spiceworks full-time (More than 5 years)

    Pros

    The company has grown over the years, but the founders still want to hear from everyone. The company cares about the culture and it's employees. My career has progressed and Spiceworks typically promotes from within.

    In dev there are initiatives to fix what's broken & a week long competition "SpiceWars" where people get to build any product that helps the company. Folks really try to help each other out & share expertise. Dev organizes tech talks: Lunch & Learn, back-end & front-end dev meetings. Typically at least 2 a week. Recently we started a program where people can try out another team for a few weeks to again additional skills & get to work with new people.

    My manager really tries to help me out, and will answer any question I throw at him honestly.

    Super coworkers. Everyone is willing to lend a hand, answer questions & mentor employees. Spiceworks is full of intelligent people.

    Cons

    Growing a company is hard - but Spiceworks really tries to get everyone on board and moving forward.

    Advice to Management

    Build a zip line across Lake Austin, so we can avoid the bridge.

    Spiceworks Response

    Feb 13, 2017 – CEO & Co-founder

    Thanks for sharing your experience! You're right, we really do want to hear from everyone. As you point out, growing a company (especially at this scale) IS hard and through everyone's feedback... More


  9. Helpful (3)

    "Used to be a great place to work - not sure anymore"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Spiceworks full-time (Less than a year)

    Pros

    People, people, people. Great folks who mostly love what they do. Great transparency from the upper levels. Upper management is always available to listen. Company puts high emphasis on culture and keeping employees happy.

    Cons

    Company is changing directions to follow the money and as a result, its culture is going to change with it. It's not a tech / software company anymore - it's an advertising company.

    Advice to Management

    Get back inline with what the spiceheads want instead of what will make the most money. Your community, both internal and external, is what is great and therefore should be the focus.

    Spiceworks Response

    Jan 8, 2017 – CEO & Co-founder

    Thanks for the feedback. I'm glad you've highlighted the importance of culture both internally and externally. We've put great focus there over the years. It looks like you were at Spiceworks... More


  10. Helpful (10)

    "Sinking Ship"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Spiceworks full-time (More than a year)

    Pros

    Take reviews prior to 2015 with a grain of salt. It's a much different place.

    Free snacks, drinks and coffee may have been awesome perks a decade ago, but are now a dime a dozen in Austin.

    Incredibly nice people to work with.

    Cons

    Zero communication across teams. Simple projects take several months due to lack of communication.

    Lack of training for new hires.

    Growing attrition rate at an alarming pace.

    People are promoted due only to length of employment, not merit.

    Managers haven't received formal training, but upper management has made an effort to change this. Better late than never.

    Morale is incredibly low since the layoffs, and it doesn't seem to be getting better.

    Work flexibility is pretty much non-existent if you work outside Dev. Can't work from home or come in late.

    The "mandatory" Friday meetings aren't necessary. We've all been asking for them to be moved - you'd have higher turnout.

    Advice to Management

    Pay attention - people are leaving by the dozens and it's not just because of "better opportunities." It's because this place isn't what it used to be since the new year.

    Listen to what people are saying - we've all been begging for a change.

    Spiceworks Response

    Dec 21, 2016 – CEO & Co-founder

    I'm sorry to see your views on Spiceworks have turned so negative. I'm also disappointed that I don't think we've had a chance to discuss these in person. As always, I'd welcome the chance for you... More


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