Spiceworks Reviews | Glassdoor

Spiceworks Reviews

Updated April 1, 2018
120 reviews

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3.8
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Spiceworks Co-Founder & CEO Jay Hallberg
Jay Hallberg
52 Ratings

120 Employee Reviews

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Pros
  • When going through the interview process a lot of promises were made around the company culture, the autonomous nature of the role etc (in 15 reviews)

  • Allows for good work/life balance (in 8 reviews)

Cons
  • Still some growing pains as the company looks to move forward (in 10 reviews)

  • Terrible benefits (no 401k matching only 2 weeks vacation time) (in 7 reviews)

More Pros and Cons

  1. "Positivity and hard work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Spiceworks full-time

    Pros

    Everybody is extremely cordial and friendly... it's not hard to make friends here.

    Cons

    Not many negative things to say at the moment.

    Advice to Management

    keep it up!


  2. "Anonymous"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Spiceworks full-time (More than 3 years)

    Pros

    Great people, snacks, paid maternity/paternity leave

    Cons

    Broken communication, no feedback provided, it's primarily a sales org and everything is about getting the dollars

  3. Helpful (5)

    "Utter Chaos"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Spiceworks full-time

    Pros

    I met some great people

    Cons

    Sinking ship environment where everything is manic / chaotic / not well planned


  4. Helpful (3)

    "Good overall"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Business Analyst in Austin, TX
    Former Employee - Senior Business Analyst in Austin, TX
    Neutral Outlook
    Approves of CEO

    I worked at Spiceworks full-time (More than a year)

    Pros

    People - Willing to help. Nice. Hard working. Welcoming
    Flexible Work Schedule - Start & End Times
    WFH - As long as you don’t abuse it. Remote work for some positions.
    Food - Snacks, Beer Fridge Friday’s, Breakfast 2x/week, Catered Lunch from time to time
    Did I mention the people?

    Cons

    - Vision, Mission, Charter and lack of communication of
    - Spiceworks attempts to do too many things
    - Lack of process & formalized products in certain areas
    - Unsure if there is training for Mgmt on how to be effective leaders, if not there should be. Even quality people need support & coaching on becoming great leaders.
    - I didn’t see any employee development but did see some departments get to explore new tech. Don’t think that equates to the same thing though
    - Personal growth is hit or miss.
    - EMEA and other remote reps are poorly supported
    - Lacking cross departmental communication

    Advice to Management

    Doing fewer things better is key. I believe Spiceworks was disruptive early on which lead to the creation of their great community. I feel it veered away a bit. Your distinguishing asset is Your IT Pro community.

    To quote Richard Branson,
    Train people well enough so they can leave, treat them well enough so they don't want to.

    Lastly I believe you are beginning to address some of the cons I listed. But I will underscore that it’s important that everyone has a role & understands their role at Spiceworks and what they are contributing to. Give your employees purpose. Provide them the proper support.


  5. Helpful (1)

    "laid back place to work, some very jr folks"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Spiceworks full-time (More than a year)

    Pros

    Great working environment, people are mostly eager to get things done

    Cons

    As with many places, a lot o attempts to make sure nobody gets offended or feelings hurt sometimes gets in the way of just getting work done. Also some people are very junior and inexperienced and stress every time any project go smoothly.

    Advice to Management

    Be a little tougher on people, help them grow faster.


  6. Helpful (2)

    "Keeping it Spicy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Account Executive in Austin, TX
    Former Employee - Senior Account Executive in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Spiceworks full-time (More than 3 years)

    Pros

    Spiceworks is a fantastic place to work. It gave me the opportunity make my first 6 figure earnings of my career. It has a great work/life balance, sales management is very understanding of the needs of parents. I've met some of my closest friends in Austin at Spiceworks. Spiceworks, although not perfect, truly strives to maintain the culture it started with and that starts with hiring great people to be around. Even though I'm no longer with the team, I still feel like family and rooting for their success.

    Cons

    From a sales perspective, it can be tough at times. Especially if you rely on a core group of accounts to get you to goal and they don't meet the expected spend. It turns into an uphill battle from there. The products have some room for revamping.

    Advice to Management

    Keep working to stay ahead of the curve from a product standpoint. Sales leaders, although reps jobs are to hit goal, find time to occasionally put your finger on the pulse of the team to see how they're doing and feeling. It's a great way to stay in tune with the team and avoid the cancerous employees that spread negativity on the floor.


  7. Helpful (7)

    "Spiceworks"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Spiceworks full-time (More than 5 years)

    Pros

    This place used to be amazing. There are no shortage of good smart people to work with each day.

    Cons

    The last year and a half has been done with super limited resources that make it hard for you to get your job done and then done well. Teams are constantly under staffed. The company has also changed to a sales org over the last year drastically, losing the relationship with its users which originally made it successful and special.

  8. Helpful (3)

    "Thankful for my time here!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Client Success Specialist in Austin, TX
    Current Employee - Senior Client Success Specialist in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Spiceworks full-time (More than 3 years)

    Pros

    Spiceworks moved into a new building about two years ago and it's really nice - very modern and kept clean. There's free snacks, coffee, sparkling water, soda...the snacks even change out from time to time. People there are (generally) friendly and I've really enjoyed working with most of my co-workers. There's a lot of ownership given to you if you show that you're willing and able to take on more. No micromanagement in the team I worked on.

    Cons

    I think some people who work at this company let their high-ranking position get to their heads. A lot of the more difficult interactions I've had with people were with the senior-level employees. To Spiceworks' credit, they have let go some employees who were repeatedly reported for their behavior.

    Advice to Management

    Thank you for making Spiceworks a great place to work! My only ask is to continue to keep a pulse on what changes are being made and the timelines associated with those. Sometimes it seems like we're ready to roll out a lot at once when we were really only ready to roll out one thing.


  9. "Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Spiceworks full-time

    Pros

    Great Culture, Benefits and People

    Cons

    Not really any cons but things are always evolving as it's a maturing start up

    Advice to Management

    Keep doing what you're doing by creating a positive company culture where people want to work!


  10. Helpful (1)

    "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Austin, TX
    Former Employee - Sales in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Spiceworks full-time (Less than a year)

    Pros

    Smart and fun coworkers
    Free snacks and drinks
    Free parking since its not downtown
    Fun team building events (well..not as much lately but there was a time!)
    Its nice and rewarding to see how much the IT pros love Spiceworks and when the clients are happy!
    Room to grow and make lots of $$ (well, if you have the right clients or prospect accounts)
    Good changes and product revamps look good for future
    Creative freedom to structure your day as you please

    Cons

    Accounts are assigned but also can be moved around a lot so you never know if you will have one taken away or given to you. No real process for account distribution...seems luck or favoritism.
    Culture hasn't been as fun and happy lately but thats something that can be changed with ownership.
    Interactions between departments could benefit from streamlined processes.

    Advice to Management

    invest in the people you have! Bring back the fun events and team building opportunities. Culture definitely feels lackluster lately but could be helped with a bit of "spice" being brought back.


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