Sports Authority Reviews | Glassdoor

Sports Authority Reviews

Updated November 17, 2017
1,605 reviews

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3.2
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Sports Authority Chief Executive Officer Michael E. Foss
Michael E. Foss
434 Ratings

1,605 Employee Reviews

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Pros
Cons
  • Some of upper management not easy to work with (in 64 reviews)

  • Work/life balance is a challenge, but this is common in most of retail (in 24 reviews)

More Pros and Cons

  1. Helpful (2)

    "Awful."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Salesperson in Willowbrook, IL
    Former Employee - Salesperson in Willowbrook, IL
    Doesn't Recommend
    Disapproves of CEO

    Pros

    It was easy work, as most retail is. Although the environment is fun, as I am a huge sports fan, i wasn't treated as such and wasn't utilized properly. Management was a joke at best. Incompetent for sure. I had a strong dislike for going to work everyday, not because of the job itself but just the people in charge. Not to mention the fact that none of the employees were given a fair amount of work. It was nearly impossible to even keep myself in the gas it took to travel to work in the first place. Bad experience.

    Cons

    Management. Scheduling. Lack of knowledge of some of the employees. No benefits were provided. I felt guilty taking time off. There was a lack of respect given to anyone lower than a supervisor.

    Advice to Management

    Either hire your managers from outside the company, or you need to start your basic hiring better in order to provide better promotions to the higher up positions.


  2. Helpful (2)

    "Not as good as Sport Chalet"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Clerk in Fountain Valley, Orange, CA
    Current Employee - Customer Service Clerk in Fountain Valley, Orange, CA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    You get decent discounts on anything in the store, such as things in camping, basketball, tennis, baseball, football, shoes, pool tables, table tennis, etc.

    Cons

    It is not very easy to grow within this company, and it is not publicly traded, therefore you don't have very many stock options or dividends.

    Advice to Management

    Managers need more training in professionalism.

  3. Helpful (5)

    "Small company with the bureaucratic inertia of a massive corporation"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Systems Analyst in Englewood, CO
    Current Employee - Senior Systems Analyst in Englewood, CO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    the in-store discount is incredible. Just a fraction over cost - if you're into sports - it's very handy

    Cons

    micromanagement, politics, chaotic general environment. Management appears to be simply unaware of the concept of "employee morale"

    Advice to Management

    Losing over half your IT staff in a 12 month period is a symptom of larger problems. Take note of the crushing rate of employee turnover at the corporate HQ and take steps to address the issue. On a related note, the people leaving are only half your problem. The legions of middle managers who have stopped trying to make an impact, have retired on the job and are just occupying office space are your real issue.


  4. Helpful (1)

    "Don't do it the money may look decent but it is not worth it."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Co-Manager in Rockville, MD
    Current Employee - Co-Manager in Rockville, MD
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Pay is not bad but you will work very hard for it. I

    Cons

    Lack of payroll, mangement just runs around like sales associates. Minimal training just throw people out there. Very task driven do not focus on the customers. This company is very disorganizes and does not care about store level employees they are just numbers to the corporate office. Mangement is asked to do way too much running around and cannot manage the business. I was very disappointed with the lack of respect and recognition from upper mangement.

    Advice to Management

    Realize what you are asking of mangement as payroll is cut to the bare minimum. They must show store mangement they care about them to get results.


  5. Helpful (1)

    "Be afraid, be very afraid."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Deerfield Beach, FL
    Former Employee - Store Manager in Deerfield Beach, FL
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Selling products people like to buy.

    Cons

    Too many chiefs at the corporate level and not enough indians. Massively cut hours at store level but expected increased demands. Very threatening environment. Unprofessional motto: GO SELL SOMETHING.... Yes, that makes me motivated (Not). Too much emphasis on warranty and foot inner soles than product sales. Very negative corporate style management.

    Advice to Management

    Restructure your senior mgmt, implement better more professional training. Encourage a more positive style of management than the current threatening hostile one. Admit financial problems rather than trying to find reasons to fire people to hire cheaper workers or unethical workers who will do whatever it takes.


  6. Helpful (3)

    "Just another heartless company.."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cashier in Chicago, IL
    Current Employee - Cashier in Chicago, IL
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The people you work with, benefts, (if you become fulltime) and being able to help customers, but this is doable at any retail postition

    Cons

    There is no recognition of doing a good job, everything is looked at negatively. The pay is not even more than what you would make at a fast food resturant, without feeling that your job is on the line if you don't sell an insole or a sneakerball. Which is absolutely ridiculous. They rather lose employees that have been there for years, then motivate them to stay. Employess are pretty much given ultimatiums and expected to sign these so called "reviews" that basically say that you need to improve and sell shoes, insoles, coverage plans, sneakerballs, and socks. Honestly when times are as tough as they are now, who wants to spend $100 on a pair of shoes, then 20 on an insole, 5 on sneaker stuff, and 15 on a plan, and another 10 on socks. By then your total is over 150!! But as employees of TSA, we have to do this or we could lose our jobs.

    And the scheduling is just as bad. If you want a day off and request it even a month in advance, you will still be scheduled to work, then telling a manager that you needed that day off it turns into a mess. They ask you why you need the day off, how long ago did you ask, can you rearrange your schedule. This is a huge corporation. And I have worked in retail for years, but to get the third degree for needing a day off is beyond me. Also department managers are able to have weekends off. If you are a lead you are not allowed to have a weekend off unless you use your vacation time. Which is not right. When you accept the position you have to sign a document, and no where on this document does it say that you are required to work every weekend, it is something that the store manager believes is the way it should be so they can sit in the office on computer and think of a new way to track something!!! So this way they don't have to do key turns! And the pay is terrible for a department lead, not even a dollar more than what a regular associate gets. $8.10 really isn't nothing when other hourly associates are making $7.75.

    So basically you can try your hardest and be extremely unappreciated. I believe as a corporation they feel that everyone is expendible, which could be true for some, but employees that have been there 5, 10, or even MORE years that are trying their best are just reprimanded for not selling so many shoes an hour, extended coverage plans, insoles, or sneakerballs. So instead of firing you right away they want you to quit so that they don't have to pay umemployment benefits out.

    Advice to Management

    Appreciate your employees. Work with them and realize they are the ones in the stores making your paycheck. Associates work just as hard dealing with customers. More payroll. More training with vendors if you expect them to be experts.


  7. Helpful (2)

    "Don't even think about applying, not even for a part time side job"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Greeley, CO
    Current Employee - Anonymous Employee in Greeley, CO
    Doesn't Recommend
    No opinion of CEO

    Pros

    There are very few reasons to work at Sports Authority. Three to be exact:
    1. If you are working with a good manager that night, who happens to not be warn down after being walked all over by the District Manager or Corporate
    2. The rare chance that the job you have to do for the night actually has a point, is in the department you are intended to work in for the night
    3. If for some odd reason Corporate likes you, for instance your parent, friend, spouse, or someone you can brown nose likes you, therefore, you get the hours that you signed up for and you don't get the grunt work

    Cons

    There are many downsides to working at Sports Authority, while this may seem like this is an exaggeration, I have worked at 10 different stores, for 7 different Store Managers, and only 2 different District Managers. I would have to say only until recently when I moved to this new District did work start getting bad. I can honestly say that politics and the person whom you recieve as your District or higher up manager is all what the job rests upon.

    1. A downside is that after working here for 4 years, i have never once received a formal evaluation, and therefore have never been able to receive a raise, and I feel that I am a pefectly capable employee
    2. There is no room for advancement, unless for some reason corporate feels they can mold you into their little robots
    3. Your job is constantly on the line especially with the new "Project Big Foot". Which is, no matter what department you are working you must do all of your tasking and continue to help customers while you have to atleast sell a certain number of shoes, warranties (ECPs), sneakerballs, waterproofer, and insoles (all determined by your manager not yourself, which to me goals i think should be made in combination with your manager). If you do not sell these amounts you a threatened (literaly not coached on how to do better just told your job is on the line) (i personally have bought 5 pairs of shoes, and 3 insoles and then returned them at another store so i wouldn't lose my job)
    4. The way corporate and higher managers feel you will do your job well is by constantly intimidating you, there is no such thing as "good job" from a district manager ever
    5. The very fact that i am scared to write this review is disturbing.
    6. If you request a day off even months ahead that isn't even in their (predetermined black out days- which are ridiculous and really only meant for full time but the company abuses this and says for parttime employees too) you will highly unlikely get the day you wanted off. If you ask a manager about this they will haggle you and ask all sorts of questions or make you fix the problem.
    7. When you want hours you won't get them, if you want less hours, you'll have to work double. This happened when my dorm was closing freshman year and I had requested to only work on weekends, I was told this would be ok, however, the first 2 weeks of break I lived in a hotel because the manager had "forgotten" two weeks in a row, needless to say basically every dollar I made those two weeks went to pay for the hotel and food.
    8. They will ask you numerous times for you to come in, do other people's jobs and yet do nothing for you
    9. Communication sucks, HR doesn't help and usually only ends up in you getting fired or suddenly your hours get cut or you get treated horribly at work, amazing how that happens.

    Advice to Management

    Please gain a sense of humanity and humility, you are humans just as we are and not superior human beings. Let the aspect of politics be left in politics and not in a retail store, and stop trying to control every aspect of the company. Corporate has gone way to far, to the point DM's, Store Managers, and Associates are not enjoying their jobs and customers have become well aware of this. Customers are so well aware of this in fact that I have had numerous customers apologize to me for having to put up with the politics and the constant fear that I face, and also I have had customers apologize to me and that they will not shop in a company like this. This is from what they have SEEN from Corporate walks or from when an employee is getting "coached" on the sales floor, or when a manager is not allowing them to do a return, or forcing an insole upon them, not from what people have told them. I really can't answer the next question about Dough Morton the CEO because, I honestly think he may not have control over this company anymore just the corporate people below him

  8. Helpful (2)

    "The Sports Authority: Raise your game and STAY AWAY!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Folsom, CA
    Current Employee - Sales Associate in Folsom, CA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The Sports Authority provides a decent work environment with friendly people for the most part. If you are interested in sports or play sports, the employee discount may also come in handy.

    Cons

    The negatives of the working at the Sports Authority heavily outweigh the "positives". No one in management cares about anything but themselves. They push warranties sales because it gives them a bonus and makes them look good to the upper level of management. Now with "operation big foot", they have found a way to actually fire their employees who do not sell enough of them. This pointless operation doesn't stop there. Each associate is required to sell a certain amount of shoes per week, even if they work in the warehouse, outdoors, or team sports. A failure to meet the required goals will also result in termination, even if the goals are completely unreachable. When fighting to save your job by selling these products, managers often give you long, tedious projects that will take you away from the customers you need to stay off the unemployment line. The stress that comes along with this job is not worth the barely-above-average wages they pay you. If you have a choice over where to work and Sports Authority is one of them, trust me and cross out TSA before its too late.

    Advice to Management

    LIGHTEN UP!!! Take this job for what it is - a sporting goods store. You aren't running an army and you aren't saving lives. If shoes are being sold, good for the store. There is no reason to track each individual's sales because who sells the merchandise does not matter. And if you are going to give your associates such impossible tasks, at least give us a chance to reach them rather than piling on the pointless work in an attempt to be authoritative. Big Foot has got to go. If you are unhappy with your associates, there is no need to humiliate them by calling them out in front of the entire store at meetings or putting unnecessary stress or pressure on them. Find another way to weed out the dead weight.


  9. "review"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Merch Proccessor
    Former Employee - Merch Proccessor
    Doesn't Recommend
    Disapproves of CEO

    Pros

    It's easy to talk to people that you work with on a shift.
    Store-level environment between visits from corporate execs can be fun and positive for a few minutes a month.

    Cons

    Employee morale is bad.
    Corporate execs spend too much time micromanaging. Store managers are too busy worrying about meeting unrealistic expectations from upper management, and being micromanaged. Corporate management spends so much time micromanaging that there is no time or effort made to improve customer service, or to focus on what makes a store work. Corporate management does not give store-level management a chance to function.

    Advice to Management

    Stop micromanaging. Give your districts reasonable expectations. Allow for a better working environment. Don't be so cheap - PAY your people. Spend more on store-level staff. More staff means better customer service, usually. You can't effectively sell if there is nobody there to make the sale. The department associate to customer ratio should never be higher than three customers to an associate. Spend less on corporate travel. A DM only needs to visit a store once a quarter, and a RM should only visit twice a year. Management above that level should only visit once annually. For stores that base a DM, the store manager should actually be an assistant manager - the DM can do manager duty while in-store and the assistant manager takes over when the DM is not in-store. Don't pay your execs so high. Bonuses are a great incentive - but offer bonuses on EVERY level, not just to management. The store associates have no incentive to sell, other than they will get fired if they don't meet unreasonable numbers. This creates low morale. Value your people. If you don't treat them right they will screw you.


  10. Helpful (4)

    "Terrible Place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Denton, TX
    Current Employee - Sales Associate in Denton, TX
    Doesn't Recommend
    Disapproves of CEO

    Pros

    1. You get decent discounts on stuff.
    2. Most the associates who work there are really cool and good people.

    Cons

    1. Management completely complains about you, no matter how good of a job you do.
    2. They are completely incompetent and accuse you of making up "stories" of why you can't come in to work a certain day, even if you tell them far enough in advance.
    3. Managers sit in the office and do nothing, and then come out to the floor and tell you that you do nothing.
    4. Needless to say the Managers are lazy.
    5. Been called a "piece of sh**" by a manager before. And has listened to the manager call other employees the same.
    6. No matter how many ECP's you sell it is never good enough.
    7. Payroll is always really tight.
    8. If you want more hours they give you less hours, if you ask for days off they schedule you to work that day.
    9. New store policy won't allow you to switch shifts with another employee in your department, which makes it difficult when the schedule is posted 1-2 days before the beginning of the week.
    10. Managers can't even handle the dirty work themselves.

    Advice to Management

    Be flexible with the associates and their schedules. Most of us are college kids and are very busy. We understand you have a business to run, but we always try to find ways to have somebody cover for us, and yet you fail to understand that. Don't be afraid to do some work, and compliment the associates every once in a while and tell them they do a good job. It helps.


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