SpotHero Reviews | Glassdoor

SpotHero Reviews

Updated Jun 26, 2019

To filter reviews, or .

Found 73 reviews

4.3
StarStarStarStarStar
Rating TrendsRating Trends
82%
Recommend to a Friend
84%
Approve of CEO
Mark Lawrence
39 Ratings
Pros
  • "My co-workers are bright, hard working, dedicated, and kind(in 6 reviews)

  • "This leads to a better product and work environment overall(in 6 reviews)

Cons
  • "If you're looking for a 9-5 with weekends off then being a Customer Hero may not be for you(in 6 reviews)

  • "The only thing I can think of being a con for someone is if you're looking for a typical 9-5 job, this is not the place(in 4 reviews)

More Pros and Cons
  1. Helpful (4)

    "Unbelievable learning opportunities and incredible people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SpotHero full-time for more than a year

    Pros

    SpotHero gives us the opportunity to try things and we don't have many barriers standing in our way. You feel like your managers and peers want you to succeed and support you in reaching your full potential. The people are amazing, I think that's one of the big things that makes employees love working here. Everyone works with each other and is always willing to help each other out. Bonus points for people being intelligent...

    Show More

    Cons

    This place is fast-paced. People do things quickly, which works well for such an innovative company but it can be hard to keep up with if that's not your style.

    Advice to Management

    I appreciate your commitment to transparency, keep doing that. Keep giving new managers training and resources.

    SpotHero2018-10-29
  2. "Great Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service in Chicago, IL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at SpotHero full-time for more than a year

    Pros

    The people are so friendly!

    Cons

    Not everyone knows what they're doing.

    Advice to Management

    Not yet...

    SpotHero2019-06-26
  3. Helpful (3)

    "Great Company, Great Employees, Limitless Potential!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SpotHero full-time

    Pros

    The company is full of people who care deeply about what they do and are passionate about making the business a success. Culture and values are extremely important to the organization and the leadership team is committed to having our values be a part of daily life at SpotHero. The company believes in transparency and works hard to keep everyone in the loop as much as possible even as the company continues to scale.

    Cons

    Growing quickly always has challenges. Front-line managers have had to grow quickly on the job and therefore the company needs to take time to make sure they are supported even more and can lead their teams successfully. There have been good strides made here so far and I imagine there will be even more focus in this area in the future.

    Advice to Management

    Keep putting better processes in place. Keep working to train managers to be the best leaders they can be. Keep making diversity and inclusion a priority.

    SpotHero2018-10-03
  4. Helpful (3)

    "An Incredible Place to Work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SpotHero full-time for more than 3 years

    Pros

    SpotHero have proven year over year to be an incredible place to work! With a flat hierarchy and supportive culture that elicits innovation and experimentation, there is no limit to the impact you can have as an employee. And that's impact that you can see and feel on a daily basis! Not to mention, the people at SpotHero are top notch. Never have I worked with such dedicated, compassionate, and friendly coworkers who...

    Show More

    Cons

    There are some inevitable challenges that accompany a quickly scaling company - but these challenges are what keep day to day work exciting and growth opportunities ample!

    Advice to Management

    Keep leading according to our values, which help keep us true to our mission as we continue to grow and evolve as a company.

    SpotHero2018-09-26
  5. Helpful (3)

    "Awesome Company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SpotHero full-time for less than a year

    Pros

    SpotHero provides a collaborative culture and opportunity to work with the best people in the tech sector. Everyone is hard-working and dedicated to moving the company forward.

    Cons

    Some meetings tend to be a little long but that speaks to the company's philosophy on open communication.

    Advice to Management

    Continue to provide an open door environment where employee concerns are heard and ideas are used for innovative collaboration.

    SpotHero2018-09-25
  6. Helpful (4)

    "Best Decision I've Ever Made"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Head of New Business in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SpotHero full-time for more than 3 years

    Pros

    You get out what you put in, you see the results of your hard work. Creativity encouraged. People care about the company. It's a family not a job. The work is interesting. Lot's to learn. A place for someone who's motivated. Great flexible work policy - travel and time off encouraged

    Cons

    Lot's of change, must be adaptable. Not a 9-5

    Advice to Management

    Keep pushing boundaries Keep learning

    SpotHero2018-09-20
  7. Helpful (13)

    "Job-Seeker's, please read..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at SpotHero full-time for more than a year

    Pros

    - Young company, possibility of climbing the ladder - A "fun" startup culture (though often forced)

    Cons

    - Inexperienced and Arrogant Leadership that has no accountability - Lack of transparency between departments and department heads

    Advice to Management

    If you're reading this, it's likely because you're considering a career at SpotHero. I strongly urge you to look elsewhere. They'll butter you up with a fun and positive culture, but once you're in you'll see how little training you're given and how many mistakes are made on a daily basis. You have no idea how frustrating it is to watch a CEO tell you "We're fine!" after having laid off 15+ employees (which happened early...

    Show More
    SpotHero2018-10-24

    SpotHero Response

    October 29, 2018Talent & Development Manager

    Thank you for your feedback. Like most rapidly growing startups, we've faced growing pains, taken risks, and have learned valuable lessons along the way. From listening to feedback like yours, we've implemented processes that streamline promotion criteria, bring transparency to possible ...

    Show More
  8. Helpful (6)

    "They care about their people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Product Management in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SpotHero full-time for less than a year

    Pros

    - Caring: Never before have I had so many people sincerely care about my well-being while at work. There's a strong culture that we take care of each other, cover for each other when things get busy, introduce ourselves to new team members, and sincerely look out for one another. Plus unlimited PTO is actually taken seriously, which is good for my mind and soul! - Huge advancement opportunity: this company has promoted...

    Show More

    Cons

    - Fast growth: We're growing quickly and have the expected hiccups in the meantime. Everyone is working hard and trying to balance hiring with taking advantage of market opportunities. - Complicated space: Just like parking is interesting (see pros), being a 2-sided marketplace means that we're constantly having to balance the needs of our parkers with the needs of our parking spot operators. Sometimes the pendulum...

    Show More
    SpotHero2018-07-03
  9. Helpful (7)

    "Customer Hero"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at SpotHero full-time

    Pros

    Fun start up culture Free snacks and drinks

    Cons

    No room for growth Cliques No communication between departments

    Advice to Management

    Be more transparent

    SpotHero2018-06-29

    SpotHero Response

    September 20, 2018Talent & Development Manager

    Thank you for your feedback. We've learned as we've grown quickly that communication is something we must consistently work on as we scale. We've implemented new tools, along with adding more opportunities to communicate with leadership and employees across the org, including Office ...

    Show More
  10. Helpful (5)

    "A Launch Pad for my Career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Operations Support Manager in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at SpotHero full-time for more than 3 years

    Pros

    In my 4 years at SpotHero I felt valued and was able to contribute to a growing tech company. We increased our transactions by 30x, employees by 10x, and went from 7 cities to over 50. Although I've since left SpotHero, I am still overwhelmed with gratitude for the impact it has had on my professional and personal life. In particular, it acted as a introduction and launch pad to my career in tech. I'm now at a B2B...

    Show More

    Cons

    SpotHero has grown quickly and has experienced some of the cliche growth pains. It's culture is different, it's people are different, it's different. It's transitioned from a startup finding its way into a successful national business optimizing its way.

    Advice to Management

    Continue to invest in culture and to ruthlessly fight for it as the company continues to grow.

    SpotHero2018-06-12
Found 73 reviews