SpotHero Reviews

Updated Aug 6, 2020

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4.4
80%
Recommend to a Friend
80%
Approve of CEO
SpotHero Co-Founder and CEO Mark Lawrence (no image)
Mark Lawrence
44 Ratings
Pros
Cons
  • "If you're looking for a 9-5 with weekends off then being a Customer Hero may not be for you(in 6 reviews)

  • "The only thing I can think of being a con for someone is if you're looking for a typical 9-5 job, this is not the place(in 4 reviews)

More Pros and Cons
  1. "Great Place to Work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior SEM MAnager in Chicago, IL
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at SpotHero full-time

    Pros

    Great culture and challenging work. Fast paced and everyone is treated with respect.

    Cons

    None that I can think of

  2. "Great place to work, some room for improvement"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at SpotHero full-time for more than 3 years

    Pros

    I’m very thankful to have worked at SpotHero and for the experiences and connections afforded to me there. I did not have the opportunity to do an offboarding or provide feedback after leaving, which is why I'm writing this review. - Wonderful people - Excellent health insurance - Unlimited PTO - SpotHero clients really like the people and products - Challenging projects and the ability to work cross-departmentally - If you are interested in doing something, you can generally find a way to get involved and contribute in a meaningful way

    Cons

    In my personal experience, there are a few things about SpotHero that could be improved upon: - Lack of career path mapping. Seemed better in some departments than in others. (Worth calling out that the People Team was great to work with if you had questions about your future at SpotHero but unfortunately not all managers adopted their approach.) - Irregular performance reviews and salary/title evals. Some managers don't do them or take them seriously. - Some executives and senior managers play favorites, and some seem to have it out for certain people. It's very uncomfortable and people pick up on it. - The layoffs could have been handled better. There were avoidable technical issues. Some people had their Slack accounts shut off before they had the chance to meet with their manager, and that's how they found out they didn't have a job anymore.

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  3. COVID-19

    "Great People"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Executive in Chicago, IL
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at SpotHero full-time for more than a year

    Pros

    Growth Development Opportunities, Great People

    Cons

    COVID caused unfortunate talent layoffs

  4. "Great people, great company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at SpotHero full-time for more than 3 years

    Pros

    - Very talented people - Great benefits - Remote work friendly

    Cons

    - Transparency can be limited from the executive team - No real structure set for growth opportunities within the company

  5. "Great people"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Director in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SpotHero full-time for more than a year

    Pros

    Great people Flexible hours Good benefits

    Cons

    Leadership is by committee so know one owns anything or has any accountability

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  6. "Great culture"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SpotHero full-time for more than 3 years

    Pros

    company culture, people, and benefits.

    Cons

    long hours at times, things are always changing as its a fast growing startup

  7. Helpful (1)

    "Great Job"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service in Chicago, IL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at SpotHero full-time for more than a year

    Pros

    The people are so friendly!

    Cons

    Not everyone knows what they're doing.

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  8. Helpful (6)

    "Unbelievable learning opportunities and incredible people"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SpotHero full-time for more than a year

    Pros

    SpotHero gives us the opportunity to try things and we don't have many barriers standing in our way. You feel like your managers and peers want you to succeed and support you in reaching your full potential. The people are amazing, I think that's one of the big things that makes employees love working here. Everyone works with each other and is always willing to help each other out. Bonus points for people being intelligent and easy to get along with!

    Cons

    This place is fast-paced. People do things quickly, which works well for such an innovative company but it can be hard to keep up with if that's not your style.

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  9. Helpful (5)

    "Great Company, Great Employees, Limitless Potential!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SpotHero full-time

    Pros

    The company is full of people who care deeply about what they do and are passionate about making the business a success. Culture and values are extremely important to the organization and the leadership team is committed to having our values be a part of daily life at SpotHero. The company believes in transparency and works hard to keep everyone in the loop as much as possible even as the company continues to scale.

    Cons

    Growing quickly always has challenges. Front-line managers have had to grow quickly on the job and therefore the company needs to take time to make sure they are supported even more and can lead their teams successfully. There have been good strides made here so far and I imagine there will be even more focus in this area in the future.

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  10. Helpful (5)

    "Awesome Company!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SpotHero full-time for less than a year

    Pros

    SpotHero provides a collaborative culture and opportunity to work with the best people in the tech sector. Everyone is hard-working and dedicated to moving the company forward.

    Cons

    Some meetings tend to be a little long but that speaks to the company's philosophy on open communication.

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Found 79 reviews