SpotOn Reviews | Glassdoor

SpotOn Reviews

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Found 86 reviews

3.9
StarStarStarStarStar
Rating TrendsRating Trends
77%
Recommend to a Friend
87%
Approve of CEO
Zach Hyman
55 Ratings
Pros
  • "The product, the people and the industry (sales) is fun and lucrative, you make your own hours and work from home(in 6 reviews)

  • "(in 4 reviews)

Cons
  • "This in returns gets sales reps who have no idea what they are selling(in 4 reviews)

  • "I wish I can go to main office in San Francisco often because after 4 days of joining the SpotOn Academy, I left my heart there(in 4 reviews)

More Pros and Cons
  1. Featured Review
    Helpful (10)

    "SpotOn is a company that cares about their people."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Representative in Saint Paul, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SpotOn full-time (Less than a year)

    Pros

    I have worked here for a few months, but I've been around the block. The amount of money I've made is incredible, the support I've received has been nothing short of awesome, and I've left every single appointment knowing I helped the person I just signed up. Here's the deal, it's a straight commission job. If you have no or little sales experience? Probably not going to work out. What you are seeing with all the...

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    Cons

    The only downside for me is I hate having to micro-manage my pay. In a straight commission job, that's just how it is. Most of the mistakes are mine in fairness, and when I point it out it is fixed. Doesn't mean I enjoy it. ;)

    Advice to Management

    None really. Best opportunity I may ever have had in my life while working for someone.

    SpotOn2018-11-28

    SpotOn Response

    November 29, 2018President

    This is great to read. I couldn't agree with you more - this job is what you make of it. I love how supported you feel and the fulfillment you get from helping our customers. Pay transparency is paramount. While I'm proud of the detailed reporting in your Partner Portal, we're ...

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  2. "Awesome Company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Executive Sales 
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at SpotOn full-time (Less than a year)

    Pros

    All the support you need is available to you. You have a question, SpotOn has the answer. Need help with writing up a contract or overcoming obstacles, SpotOn provides the guidance. I've worked for Merchant Processing Companies over 15 years ago. A lot of them are shady; hiding pricing and padding fees. I reentered the industry for one reason, the product and the service behind SpotOn. I did research and compared...

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    Cons

    I haven't experienced any negatives.

    Advice to Management

    Keep the training coming. The daily training opportunities and great for starting sales reps and to remind the experienced reps to get back to basics.

    SpotOn2019-04-12
  3. "Great Place to Hang Your Hat"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Sales Director in San Francisco, CA
    Recommends
    Positive Outlook

    I have been working at SpotOn full-time

    Pros

    All it takes is for you to walk into our corporate headquarters to feel the electricity, excitement and buzz in this place! I've been in the processing business for 21 years and I have never been more excited about our industry and a company that I truly believe is revolutionizing the industry. Others just talk about helping our business cut costs and help them grow their business... we deliver! Everyone in HQ share...

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    Cons

    I really have no con's! That's a first for me!

    SpotOn2019-02-27

    SpotOn Response

    April 2, 2019President

    No Cons! If they come up, be sure to say something. We're all hands on deck wanting to make this the best place possible. Best, RJ

  4. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Hiring Manager in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SpotOn full-time for more than a year

    Pros

    Great company, great people, work balance, ability to get into work early as 430AM, netflix, hulu, weekly catered lunch, free coffee.

    Cons

    Low pay, very loud to have conversations with candidates, old computers

    Advice to Management

    Provide more pay for the recruiters - we are the backbone to the business.

    SpotOn2019-02-28

    SpotOn Response

    April 2, 2019President

    I agree - our Recruiting team is at the heart of our business. Really proud of the people within this company and what we're building together. Best, RJ

  5. "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Technical Support Lead 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SpotOn full-time for more than a year

    Pros

    Great coworkers, culture and managers (with an exception of a few managers, the rest are really great).

    Cons

    The company is still in its infancy, definitely needs some improvements on overall strategy, other than that it's ok.

    SpotOn2019-02-11

    SpotOn Response

    February 26, 2019President

    Thanks for the note. We're definitely working on fine-tuning strategy every day! Keep the feedback coming! Best, RJ

  6. "You can't judge a book by its cover"

    StarStarStarStarStar
      Former Employee - Outside Sales Representative in Birmingham, AL

      I worked at SpotOn full-time (Less than a year)

      Pros

      Great challenge. Work from home. Free pep talks.

      Cons

      Not heard by management. Pay structure not realistic. Non existent training.

      Advice to Management

      Prepare candidates for a hard road ahead. It probably wouldn't bankrupt the company to offer some type of stipend to cover expenses to those new hires which may not have a network of connections to work through.

      SpotOn2019-02-10

      SpotOn Response

      February 26, 2019President

      Appreciate your feedback. We strongly believe in the training we offer but will be rolling out a new training program to enhance it even further starting in March. Best, RJ

    • "Unforgiving work, but for a great company"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Customer Support Representative in San Francisco, CA
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at SpotOn for more than a year

      Pros

      -Management truly care about you. From managers of departments, to the president and CEO, they make a point to not only remind you that they're available, but demonstrate it by walking around, chatting with employees, and introducing themselves. You will ALWAYS have whatever support you need. -generally upbeat atmosphere, most people enjoy where they work -snack shelves and drink fridges are stocked daily. You can...

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      Cons

      -For customer service specifically, you will be forced to regularly deal with incompetent outside sales reps who are the primary point of contact for SpotOn's customers. Unfortunately, with SpotOns business model of hiring "freelance" outside sales reps around the country, this is unavoidable. Working in customer support, any questions the outside sales reps cannot answer, will be frantically directed at you, oftentimes...

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      Advice to Management

      Continue to over emphasize your support for your employees and customers, it can really make the bad days feel a lot better. Direct a little more attention and support to customer support team as they are the most familiar with how well the product works, and what doesn't work. Please consider paying a bit more, customer support positions aren't difficult to find in the area and usually pay more.

      SpotOn2019-01-15

      SpotOn Response

      February 26, 2019President

      Thank you for the comprehensive feedback. My commitment to you is that we WILL continue to over-emphasize support for our employees and customers, and we'll constantly communicate with our CS team to figure out how to make things better. Best, RJ

    • Helpful (2)

      "Excellent Company Culture"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee 
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at SpotOn full-time

      Pros

      I appreciate that the CEO's consistently walk around the office floor greeting and uplifting people.

      Cons

      This isn't a real con, in my opinion, but it does get a little loud in the office. I'm hoping we get a bigger office as the team continues to grow.

      SpotOn2018-12-24

      SpotOn Response

      January 8, 2019President

      Thanks for the feedback - we're definitely growing! Stay tuned. Best, RJ

    • "Great company"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Sales Executive in Crawford, MS
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at SpotOn full-time (Less than a year)

      Pros

      Team oriented company, great staff

      Cons

      None, everything is positive at this company

      Advice to Management

      Keep on supporting team

      SpotOn2018-12-19
    • "Not for everyone"

      StarStarStarStarStar
        Former Employee - Anonymous Employee 

        I worked at SpotOn

        Pros

        You work when you want

        Cons

        Sales directors are not very helpful

        SpotOn2018-12-28

        SpotOn Response

        January 8, 2019President

        While I agree this isn't for everyone, and flexibility is a benefit, I KNOW our Sales Management team cares about every single employee and pours themselves into your success. That said - we're working on some new training offerings which should help augment the work our Sales Management ...

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      Found 86 reviews