Springleaf Finance Reviews | Glassdoor

Springleaf Finance Reviews

Updated February 16, 2017
70 reviews

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2.0
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Springleaf Finance President & CEO Jay Levine
Jay Levine
13 Ratings

70 Employee Reviews

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Pros
Cons
  • I believe upper management decided to hold off on updating technology until the acquisition was complete (in 24 reviews)

  • Not much room for advancement, seems like the company is going under (in 9 reviews)

More Pros and Cons

  1. "Getting screwed over"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Personal Loan Specialist in Columbia, MO
    Current Employee - Senior Personal Loan Specialist in Columbia, MO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Springleaf Finance full-time (More than 3 years)

    Pros

    stable employment good benefits good training

    Cons

    I am getting screwed out of 152 hours of vacation now that I have submitted my two weeks for a job paying $19k a year higher...I've been here 4 years now, but because I am leaving, I apparently do not matter anymore...what happened to leaving on good terms?

    Advice to Management

    Play an active role in employee success, follow through on promises, monitor success as heavily as you do failure, set realistic goals based on geography, not position within the company. Chicago will naturally produce more than "Podunk USA," expectations cant be the same. Don't screw over faithful employees just because they are "replaceable!"


  2. Helpful (1)

    "Tough Environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    always great assisting customers in need, reasonably good sales culture, autonomy in meeting individual goals

    Cons

    bleak future prospects both as an individual and corporate outlook, significant turnover and restructuring without a progressive pay scale, middle and executive management who actively try to catch employees in failure rather than support their potential success

    Advice to Management

    Needs a lot of work


  3. Helpful (2)

    "Personal Loan Specialist"

    Star Star Star Star Star
    Former Employee - Personal Loan Specialist in Marietta, GA
    Former Employee - Personal Loan Specialist in Marietta, GA
    Doesn't Recommend

    I worked at Springleaf Finance full-time (More than 3 years)

    Pros

    The office I worked in had a great environment. We worked well as a team and helped each other out when needed.

    Cons

    Loan goals are pushed really heavily. Insurance sales are said that they can't have goals, but you are ridden about them constantly. Expectations are much higher than the salary.

    Advice to Management

    Quit trying to get too few people to do the job. Adding more administrative staff would greatly help the staff be able to hit the performance measures you want.


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  5. Helpful (2)

    "Disorganized, Outdated Systems"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Analyst in Irving, TX
    Former Employee - Business Analyst in Irving, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Springleaf Finance (More than a year)

    Pros

    They take care of you while traveling. The pay and benefits were fair. Parking was easy and close to the building.

    Cons

    Upper level management was either incompetent or out-of-touch (sometimes both). There was a negative vibe in the workplace, and they expected you to put your job as first priority in your life. Terrible work/life balance. The systems were completely obsolete, and pulling data was a nightmare. There was no career development. Glad the mortgage side no longer exists.

    Advice to Management

    Create a better atmosphere for your employees. Actually care about them, listen to them, and realize most people value their families over their jobs.


  6. Helpful (2)

    "Great from the outside looking in"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Loan Specialist in Atlanta, GA
    Current Employee - Personal Loan Specialist in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Springleaf Finance full-time (Less than a year)

    Pros

    The people are great. Pay is above average. The office atmosphere is usually upbeat. The hours are ok. Overall the office is enjoyable. Most managers are very understanding about taking days off.

    Cons

    Crazy goals. They are always changing things. You do well one month, not so well the next month and they have you wondering if you still have a job. If you don't reach your goal, be it daily or weekly you are punished by having to work late (7pm) or even come in Saturdays to make collection calls. Being new is a huge disadvantage. The older workers have most of the good businesses set up already and most long term customers only want to talk to them. Then management looks at you and asks why you can't produce loans!

    Advice to Management

    More one on one coaching. Making sure that business gets distributed among the employees fairly even if it's a merchant loan. Reward hard work as well as the final numbers.


  7. "Internship"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Anonymous Intern
    Former Intern - Anonymous Intern
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Springleaf Finance as an intern

    Pros

    Pay was very generous

    Cons

    Mismanaged company
    Not the best Clients
    Collections are 50% of your job
    Never was properly trained

    Advice to Management

    Get Managers who know how to manage people properly


  8. Helpful (1)

    "Loan Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good as a first job for experience

    Cons

    Unorganized, management needs more training, poor work life balance, poor employee training structure, not adequately staffed in many offices, management is not big on ethical business practices.

    Advice to Management

    Ensure branches are adequately staffed and time is spent on employee training


  9. Helpful (4)

    "Financial Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Representative
    Former Employee - Financial Representative
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Springleaf Finance full-time (More than a year)

    Pros

    Close to home. The pay was fairly competitive. Seem to be making the right acquisitions.

    Cons

    The business model itself may not be unethical but various managers encouraged unethical behavior (predatory lending, adding on insurance products without really informing customer, etc.) Incentives changed monthly but to be fair they improved by the end of my employment. Company doesn't really care about their employees. I was told I needed to transfer by noon the day of Christmas Eve because an employee at another branch didn't get along with their manager.

    Advice to Management

    Don't talk about how much you hate the company at work, view the customer as a person, don't yell at employees publicly.


  10. Helpful (2)

    "Inside sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Good work environment
    Decent schedule
    Start up environment

    Cons

    Micromanaged
    Dysfunctional sales goals
    Required 1 weekend ( no sales on weekend )

    Advice to Management

    Treat employees better if you want them to stay


  11. Helpful (3)

    "Decent Entry Level Position"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Personal Loan Specialist
    Former Employee - Senior Personal Loan Specialist
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Springleaf Finance full-time (More than 3 years)

    Pros

    Good benefits, smaller teams to work with, decent pay, being able to help out those in the community, bonuses and commissions

    Cons

    Horrible advancement opportunities, pressure to sell what customer's don't need, favoritism, late hours (almost never left right on time), work some weekends, not very flexible with time off, they tell you that you are salaried but then when you start, you are told that you are paid hourly, you are not guaranteed higher pay (you have to work towards your goals to be able to make more money)

    Advice to Management

    Treat all the employees similarly, don't change programs on them saying that things have changed and that certain people have to do different training than others.



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