Springwell Care Advisor Reviews | Glassdoor

Springwell Care Advisor Reviews

3 reviews

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Care Advisor

1.6
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Springwell Chief Executive Officer Ruth Beckerman-Rodau
Ruth Beckerman-Rodau
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Employee Reviews

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  1. Helpful (2)

    "not a place to be long term but ok for basic experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Care Advisor
    Former Employee - Care Advisor
    Doesn't Recommend
    Neutral Outlook

    I worked at Springwell full-time

    Pros

    flexible schedule option, good coworkers, good learning experience for those interested in working with seniors. no overtime or after hours on call required.

    Cons

    home care senior management is stifling, little opportunity for growth. a lot of micromanagement in home care department and little employee trust. caseloads are HIGH with focus on quantity rather than quality.

    Advice to Management

    put more trust in your employees.


  2. Helpful (3)

    "Run far away"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Care Advisor
    Former Employee - Care Advisor
    Doesn't Recommend
    Neutral Outlook

    I worked at Springwell (More than 8 years)

    Pros

    This agency was a nice place to work. It seemed like the consumers were first and foremost in the agency's mind. Slowly but surely that changed. Then decisions started being made that steered them away from what the core mission was. They were always striving to be " THE BEST" but in that effort they veered away from caring about the consumers and more about how to drive their staff to the brink.

    The benefits of this job? Well if you have one of the "good" supervisors, you'll feel supported and won't be micromanaged. Most of your peers have good senses of humor and are good resources when you hit a tough case. If you aren't one of the lucky few? You'll enjoy incorrect answers and policy explanations.

    Cons

    You will be given a workload that requires more time than what you are allotted. HR will tell you not to work over 37.5 hours, but your supervisor will penalize you if you aren't getting your work done on time. Revolving door of staff, to the point where you won't even bother to get to know people because they'll all be gone in 6 months. They use shady review practices. There is zero change for moving up, unless you are one of the select few brown nosers. Once you bring up an issue? Forget about getting a promotion or getting a good review- you will be marked in the eyes of management as a trouble maker. When you bring a difficult case for review, you will get suggestions and attitude that make it apparent people assume you're incompetent.

    Honestly try to go work at Mystic Valley, Somerviille Cambridge or BayPath.

    Advice to Management

    Consider other career opportunities

  3. Helpful (2)

    "Used to work there..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Care Advisor
    Former Employee - Care Advisor
    Doesn't Recommend
    Neutral Outlook

    I worked at Springwell full-time (Less than a year)

    Pros

    Serving a population in need-I still remember some of my clients to this day

    Cons

    -Low pay
    -No support from managers
    -Huge caseload (90+ clients) and lots of turnover means you're told you have to take on their cases as well

    Advice to Management

    Start showing some respect to your employees. Most of them are hard working and want to do a good job. You need to create a culture of appreciate and respect.