Sprint Reviews in Chicago, IL | Glassdoor

Sprint Chicago Reviews

Updated August 22, 2017
69 reviews

Filter

Filter

Chicago, IL

3.1
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Marcelo Claure
25 Ratings

69 Employee Reviews

Sort: PopularRatingDate

Pros
Cons
More Pros and Cons

  1. "Strong Growing Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Chicago, IL
    Current Employee - Account Executive in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sprint full-time (Less than a year)

    Pros

    Strong Growing company, room for growth within the company, strong managers.

    Cons

    Long hours and days not always the best work life balance.


  2. Helpful (1)

    "Overall being in sales at sprint isn't a bad job but there's a lot of bull**** that comes with it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in Chicago, IL
    Current Employee - Retail Sales Consultant in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Sprint full-time (More than a year)

    Pros

    Hourly pay is ok commission is pretty good PTO is 136 hours a year which isn't bad as long as you hit your monthly goals no one is on your back.

    Cons

    Work life balance has become an issue sprint will have a meeting and then tell you about it 4 days in advance and tell you that you will be held accountable if you do not attend the meeting. There is a huge lack of communication from sprint they don't care if your pay is wrong it will take them weeks to correct it there customer service is terrible in the call centers they outsource people so they don't have to pay as much for labor.

    Advice to Management

    Start caring more about your employees reward them when they do well and don't outsource your call center and also give the reps access to actually call national sales support because the chat just isn't cutting it customers aren't happy when they have an issue then we have to tell no problem I'll open a chat with someone who takes 20 minutes to respond

  3. "IPM"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Implementation Project Manager in Chicago, IL
    Current Employee - Implementation Project Manager in Chicago, IL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Sprint full-time (More than 10 years)

    Pros

    Was fortunate to work with a great group of people in my Chicago IPM team. I really enjoyed traveling to customer sites and working with the business owners of the Chicago area as well as working with large enterprise accounts. I miss it there even only a few weeks out and will always remember the people i worked with fondly inside and outside of Sprint.

    Cons

    The benefits began to dip in quality severly over the last few years. (changed severance details, insurance increased in price decreased in quality, lot's of push back on expenses)

    Advice to Management

    Incentivize people in sales roles to better explain how billing works. This was a constant issue on the business side. (first bill shock) More advancement opportunities for IPM's.


  4. "Middle of the Road"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technician in Chicago, IL
    Former Employee - Technician in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Sprint full-time (More than 5 years)

    Pros

    Free cell phone service & flexibility as far as work schedule

    Cons

    What have you done for me lately type of attitude, most managers don't appreciate the reps underneath them

    Advice to Management

    Quota system only encourages fraud, don't punish successful stores by increasing their quota and not their compensation.


  5. "Not bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Sprint part-time (More than a year)

    Pros

    An okay environment, not bad.

    Cons

    Too much working late at night

    Advice to Management

    Nothing


  6. "not recommended"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems Network Administrator in Chicago, IL
    Former Employee - Systems Network Administrator in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Sprint full-time (More than 3 years)

    Pros

    Work from home, no jobs to do. having a manager that does not care about saving money for the company.

    Cons

    LOW SALARY, the manager does not know anything about Systems. we were 5 people in our group and was managing three applications, there were barely two tickets per day to resolve but he still tries to ask the upper manager to hire more people for his own safety. staffs under his supervisor do not even attend. I even know of one instance that there was an outage and the on-call person tried to call me to support the application because he was partying and the next day he got promoted too.

    Advice to Management

    Try to find useless supervisors or managers that do not care about the company

    .


  7. "Good Corporate Culture, Benefits, Work Life Balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    Work Life Balance, Benefits, Great Peers

    Cons

    Everyone is scared of layoffs, senior management is not connected with local staff

    Advice to Management

    reconnect with employees

  8. "Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Chicago, IL
    Former Employee - Account Executive in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Sprint full-time (More than a year)

    Pros

    Great benefits, Good Hours and Very Professional Environment,

    Cons

    Rural areas had very marginal cellular coverage at that time.

    Advice to Management

    Keep improving network


  9. "Retail consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great hours commission product updates were also helpful relaxed work place

    Cons

    Not enough base pAy could increase the base from 13.25

    Advice to Management

    Pay up


  10. "Technical Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Consultant in Chicago, IL
    Former Employee - Technical Consultant in Chicago, IL
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Sprint full-time (More than a year)

    Pros

    As entry level positions with few qualifications are concerned, this one had decent starting pay and excellent benefits. Additionally, their hiring process was mostly adequate - I liked, or at least didn't have a problem with, the large majority of my coworkers.

    Cons

    In a Tech Support position - one which should be focused on fulfilling the needs of the customer above all else - there were monthly (in some cases, dependent upon the store, daily) sales quotas, meaning you're forced to put your own needs and those of the company above those of the customer.

    Apart from that, there's this constant and completely phony (no pun intended) push for company loyalty & unity, which oddly never seems to include any meaningful employee appreciation (beyond the occasional mandatory district meeting at 7 in the morning to hand out crappy paper certificates to reps who performed well). There's tons of busywork and never enough time to do it comfortably, and if you miss any of it you'll probably fail the surprise audit which will find you eventually.

    Advice to Management

    Give your underpaid front-line employees the occasional break. Many of the folks there are extremely stressed out at all times, and I don't think there was one person at any of the three large stores I worked at in nearly two years there who hit every one of their goals for any month, but that never seemed to stop us all getting laid into on a weekly basis.


Showing 69 of 6,337 reviews
Reset Filters