Sprint Customer Service Representative Reviews | Glassdoor

Sprint Customer Service Representative Reviews

Updated 25 Jul 2019

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Found 135 reviews

3.0
StarStarStarStarStar
Rating TrendsRating Trends
35%
Recommend to a Friend
36%
Approve of CEO
Sprint CEO Michel Combes
Michel Combes
5 Ratings
  1. "Csr"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Oklahoma City, OK
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Sprint full-time for more than 3 years

    Pros

    Great schedule and time off

    Cons

    Better training or longer training and less slide shows more hands on trainging

    Advice to Management

    More support out of training

    Sprint2019-07-24
  2. "Ok place to work but not for everyone"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative 

    I worked at Sprint full-time

    Pros

    Good pay, fun coworkers

    Cons

    Micromanagement is at an all time high

    Sprint2019-07-25
  3. "Customer"

    StarStarStarStarStar
    Former Contractor - Customer Service Representative 

    I worked at Sprint for less than a year

    Pros

    Good pay for the company

    Cons

    Long hours for the company

    Sprint2019-06-26
  4. "Customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Inbound Customer Service Representative in Dayt Beach Sh, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Sprint full-time for more than 10 years

    Pros

    Great customer service and Supervisor

    Cons

    great experience and willing to learn and grow

    Advice to Management

    Greater

    Sprint2019-06-18
  5. "Meh..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Panama City Beach, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Sprint full-time for more than 3 years

    Pros

    Good shift hours, good coworkers

    Cons

    Survey based commission was a nightmare

    Sprint2019-05-10
  6. "Terrible, horrible place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Everett, WA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Sprint full-time for less than a year

    Pros

    There were no pros none at all

    Cons

    The training, the staff, the environment

    Advice to Management

    None this location was closed down

    Sprint2019-06-07
  7. "Great job love it so"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Shreveport, LA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Sprint part-time for less than a year

    Pros

    Great job live it so

    Cons

    I wanted to be lazy all the time

    Advice to Management

    Na

    Sprint2019-03-14
  8. "Not good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Hampton, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Sprint full-time for more than a year

    Pros

    Easy work but bad management

    Cons

    Bad pay and ghetto

    Sprint2019-03-20
  9. "at risk accounts and customers"

    StarStarStarStarStar
    Former Employee - Customer Service Representative in Temple, TX

    I worked at Sprint full-time for less than a year

    Pros

    numerous opportunities for bonuses and commission

    Cons

    selling was more important than customer service

    Sprint2019-01-20
  10. "Ehh"

    StarStarStarStarStar
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative 
    Doesn't Recommend

    I have been working at Sprint full-time

    Pros

    Ehh. It’s a job so hey 🤷🏽‍♀️

    Cons

    The people are so very annoying

    Advice to Management

    Stop showing favoritism and gossiping.

    Sprint2019-01-18
Found 135 reviews