Sprint Retail Sales Consultant Reviews | Glassdoor

Sprint Retail Sales Consultant Reviews

Updated September 2, 2017
331 reviews

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Retail Sales Consultant

3.0
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Marcelo Claure
125 Ratings

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  1. Helpful (1)

    "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Consultant in Carrollton, GA
    Former Employee - Retail Sales Consultant in Carrollton, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Sprint full-time (Less than a year)

    Pros

    Once you're hired, even as a host, they take you in as family and will give you the tools to advance, IF you want to. Sprint promotes from within so that great, and the free cell service you get once you're a consultant and above is amazing.

    Cons

    Work on accommodating employees with work locations. If you're stressed because you have to travel to Pluto for work when there is one right down the street, then your employee won't be as productive as they can be.

    Advice to Management

    Work with employees on transfers


  2. Helpful (1)

    "Overall being in sales at sprint isn't a bad job but there's a lot of bull**** that comes with it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in Chicago, IL
    Current Employee - Retail Sales Consultant in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Sprint full-time (More than a year)

    Pros

    Hourly pay is ok commission is pretty good PTO is 136 hours a year which isn't bad as long as you hit your monthly goals no one is on your back.

    Cons

    Work life balance has become an issue sprint will have a meeting and then tell you about it 4 days in advance and tell you that you will be held accountable if you do not attend the meeting. There is a huge lack of communication from sprint they don't care if your pay is wrong it will take them weeks to correct it there customer service is terrible in the call centers they outsource people so they don't have to pay as much for labor.

    Advice to Management

    Start caring more about your employees reward them when they do well and don't outsource your call center and also give the reps access to actually call national sales support because the chat just isn't cutting it customers aren't happy when they have an issue then we have to tell no problem I'll open a chat with someone who takes 20 minutes to respond

  3. "Decent pay at first"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Consultant in Traverse City, MI
    Former Employee - Retail Sales Consultant in Traverse City, MI
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Sprint full-time (More than a year)

    Pros

    The highest paid in the industry.

    Cons

    Pay has been cut in recent months.

    Advice to Management

    Empower your employees.


  4. "Ok"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Consultant in Los Angeles, CA
    Former Employee - Retail Sales Consultant in Los Angeles, CA

    I worked at Sprint full-time (More than 3 years)

    Pros

    You get a Free cell phone plan

    Cons

    Not the best network

    Advice to Management

    N/a


  5. "Management/Training leaves much to be desired"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Consultant in Valley Stream, NY
    Former Employee - Retail Sales Consultant in Valley Stream, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Sprint part-time (More than a year)

    Pros

    Some paid time off for part timers

    Cons

    -Very High turnover
    -Poor training
    -Poor Management
    -Top earners use deceitful sales tactics

    Advice to Management

    Train your incoming enployees much better. Make their monthly quotas progressive so they can get better over time naturally.


  6. Helpful (1)

    "They definitely have room to improve"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant
    Current Employee - Retail Sales Consultant
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Sprint part-time (More than 8 years)

    Pros

    Generous PTO allowance.
    Flexible schedules in retail.
    Nice benefits package.

    Cons

    High employee turnover in retail.

    Too many retail store manager changes resulting in employees undergoing many different managers and styles. This results in an inconsistent employee experience.

    Too many pointless metrics that many employees fluff just to stay under the radar. Many of these metrics aren't indicative of any real progress or changes due to the ability to manipulate the results.

    Inconsistent commission structure that undergoes many changes resulting in lower take-home pay for employees. These changes are always glamorized by the upper management who don't actually have to live with the adjustments. Reps end up feeling the ramifications.

    Less opportunities to sell items than competitors due to inventory. Demanding quotas would be ok if reps had the same items available as Verizon locations or Best Buy. But options tend to be limited resulting in customers searching elsewhere.

    Inability to retain staff often results in current staff being over worked or requested to work in other locations due to those locations being understaffed. High employee turnover.

    Advice to Management

    Find ways to keep store managers rather than cycling through a new one every 6 months. Reward employees better to increase morale. Get rid of all the pointless metrics forced down employees throats and find more accurate ways to gauge success that don't include ridiculous metrics that can be fabricated.


  7. "Retail Sales Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in Sulphur, LA
    Current Employee - Retail Sales Consultant in Sulphur, LA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Sprint full-time (Less than a year)

    Pros

    Great Store Manager & District Manager. Flexible schedule.

    Cons

    Too many employees & not enough traffic.

    Advice to Management

    Get rid of the dead weight employees who are unprofessional and lazy so that those who are serious about our job can do it and make real money before we go elsewhere. Take time to watch your cameras. Prepare to be astonished by what you see from your employees to your Assistant Store Manager.

  8. "Retail Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in Indianapolis, IN
    Current Employee - Retail Sales Consultant in Indianapolis, IN
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Sprint part-time (More than a year)

    Pros

    - Flexible hours
    - Fun environment
    - Great Commission structure
    - Free service and awesome discounts

    Cons

    - Sometimes you do not get to clock out until after 10 or 11 pm
    - Have to make cold calls
    - Angry customers are angry with you personally even if you have nothing to do with their issue. You will get cursed at.
    - They definitely require you to test your personal morals and ethics in order to hit your sales numbers


  9. "Horrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in Atlanta, GA
    Current Employee - Retail Sales Consultant in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Sprint part-time (More than a year)

    Pros

    Paid time off, but if you don't hit your numbers while you are in vacation, too bad.

    Cons

    Work-life balance sucks. Management is terrible, very unprofessional and will be quick to blame you even if it isn't your problem. Human resources doesn't care what really happens, benefits aren't worth it. Management will lie, and change their stories just to fit their needs and will be quick to throw you under the bus.

    Advice to Management

    This is a message to the CEO, if you have multiple complaints from different employees about unfair treatment by management get a new management team!


  10. Helpful (1)

    "Good Job, Bad Leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Consultant in Valencia, CA
    Former Employee - Retail Sales Consultant in Valencia, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    You get paid well, job security is more or less good as long as you keep your sales up. Even if you don't do so well for multiple months in sales, they will still probably keep you, but they will complain until your ears are ringing that you aren't selling enough so be ready for that. The best part about working at the stores is the friendship you will share with your co workers. Most experiences I have had with co workers are good unless its management I am dealing with. One thing I will say about management is that they will usually have your back over the customers. If they stand to lose money or a sale, they will take your side in a heartbeat, the customer is just a wallet to them so they don't care otherwise. It sucks for the customer but its good for you if a customer is giving you a hard time.

    Cons

    Bad leadership, too much stress on sales which makes the customer service struggle. In order to reach your insane monthly quota you are forced to use less ethical tactics to make the sale. I have had good managers and I have had bad ones, but from what I have noticed upper management gets rid of the managers that care about their employees to replace them with managers that care more about sales. It is all about money, and you don't matter, and the attitude of some of the managers show that very brazenly. Also the customers are insufferable, they come in constantly with phone problems that are more often than not user error, and constantly complain about price.

    Advice to Management

    It is important to care about money and sales, it is more important to care about work quality and employee satisfaction. There are way too many store transfers, treat your employees like people, not cattle. and have more realistic sales goals, like I mentioned earlier, I (and most other representatives) used borderline unethical sales techniques, just to get upper management to leave us alone.