Sprint Reviews | Glassdoor

Sprint Reviews

Updated May 23, 2018
6,758 reviews

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3.2
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Marcelo Claure
2,316 Ratings

6,758 Employee Reviews

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Pros
Cons
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  1. Featured Review

    Helpful (7)

    "Great place to work for development & engaging work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sprint full-time

    Pros

    Great people to work with. Lots of opportunity to develop skills. Empowered to innovate and push thinking.

    Cons

    There is a lot of work, sometimes difficult to balance


  2. "Customer Service Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Sprint full-time

    Pros

    A ton of room to grow.

    Cons

    Dealing with angry customers was tough.

    Advice to Management

    Stop hanging on to the bad eggs...

  3. Helpful (1)

    "Sales Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Commission
    Benefits for par timers
    good scheduling worked with school

    Cons

    all about goals otherwise prepare to be fired

    they have shady tactics on selling, it was all about selling and managers dont care; main reason as to why i left i didn't feel comfortable anymore

    meeting every week at the store even if it was your day off

    meetings every other Sunday if you were on red

    micro managing

    Advice to Management

    slow down on the meetings especially when rep is in green

    realize that you shouldn't cheat customers and you have to be transparent

    don't expect so much in terms of goals because some of them are just right unattainable with certain customers


  4. "Network Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at Sprint full-time (More than a year)

    Pros

    The company promoted college hires like me , providing inter opportunities. The HR is very friendly and understanding.

    Cons

    The company too large to understand all business aspects


  5. "Great company to sell for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Public Sector Account Manager in Denver, CO
    Current Employee - Public Sector Account Manager in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sprint full-time (Less than a year)

    Pros

    Pay . commission structure is pretty straight forward, ability to customize deals, innovative products and solutions, ability to partner with MSPs and get compensated , great management and reasonable quota

    Cons

    Some broken internal processes, unnecessary paperwork and some people from operations and implementation teams do not pull their weight resulting in a lot of additional time when set up new accounts

    Advice to Management

    Reduce unnecessary paperwork to get deals done faster, review internal process for to develop. A faster and better way to accomplish better results


  6. "4G and 5G rollout"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Microwave Engineer in Irvine, CA
    Current Employee - Microwave Engineer in Irvine, CA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    First operator to rollout 4G and on track to do the same with 5G - WiMAX and LTE with competitive speeds

    Cons

    Having to swap WiMAX was costly also having to swap Huawei- microwave deployment was followed by fiber deployment both providing great speeds

    Advice to Management

    Fix engineering tools


  7. "Great, fun, competitive environment sounded by some of the best sellers and management in the region."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Consultant in Swansea, MA
    Former Employee - Sales Consultant in Swansea, MA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Sprint full-time (Less than a year)

    Pros

    Open your eyes to the forever changing phone industry, and builds your ability to sell. A great first sales job. Once you get the hang of it the amount of money you make in commission is huge! 1000 on the low end to 5000 on the high end!

    Cons

    Quotas are highly stressed by higher management but are not impossible to meet. Also the system used on they computers are highly outdated it took me a few weeks to understand fully.

    Advice to Management

    Don’t make one feel as if their job is in jeopardy because of a few slow days.

  8. "Technical Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Sprint full-time

    Pros

    I loved fixing people's phones and getting to see the ins and outs of the technology.

    Cons

    Management was unorganized and difficult to work with. Very frequently working with upset and angry customers.


  9. "Technical support specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Sprint full-time

    Pros

    Flexible schedules and an obtainable bonus structure.

    Cons

    Sometimes you have to speak to angry people but that is just the nature of customer service.

    Advice to Management

    Continue to implement more software to empower agents and invest more in training. These recent changes have shown positive results, keep it up.


  10. "IT Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Overland Park, KS
    Former Employee - Anonymous Employee in Overland Park, KS
    Neutral Outlook
    No opinion of CEO

    I worked at Sprint full-time (More than 10 years)

    Pros

    Most managers do give their employees empowerment to do their jobs.

    Cons

    Sprint employment is unstable as the CEO is reducing the workforce to build up equity for Softbank Owner. Stock for Sprint keeps going lower due to merger rumors.

    Advice to Management

    Advice will not be taken, as they have their own agendas to look out for.


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